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Barchester Upton Bay Care Home

1 Hoyal Road, Poole, Dorset BH15 4HY
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I am always treated with dignity and respect, and the carers are accommodating of my requirements.Robert G(Daughter of Resident/Service User)
Barchester Upton Bay Care Home, Poole
We couldn't recommend Upton Bay enough to anyone who wants excellent careViv W(Daughter of Resident/Service User)
Barchester Upton Bay Care Home, Poole
I have been visiting my friend at Upton Bay for over a year and every visit is enjoyableSarah C(Friend of Resident/Service User)
Barchester Upton Bay Care Home, Poole

Upton Bay is a premier destination offering both residential respite stays and specialised dementia care through its unique memory lane community. Nestled in the picturesque surroundings of Dorset, Upton Bay provides a luxurious and welcoming environment for residents seeking short-term accommodations or expert dementia support.

The residential care at Upton Bay is characterised by its warm and friendly atmosphere, engaging social activities, and personalised well being programmes. Residents can enjoy the...  

Care Provided by Barchester Upton Bay Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 68 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,500N/A

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

Contact Barchester Upton Bay Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Mevin Sohorye (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (68)
  • Single Rooms with ensuite Wet Room (68)

Barchester Upton Bay Care Home Reviews (114)

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10

Barchester Upton Bay Care Home has a Review Score of 10 (9.972) out of 10, based on 53 reviews in the last 2 years. Over all time Barchester Upton Bay Care Home has 114 reviews.

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Review from Tammy C (Daughter of Resident) published on 24 December 2024 Submitted via Postal Card
Overall Experience

I have been very impressed by everyone at Barchester Upton Bay Care Home regarding their care for my dad since he has been a new resident. The activities, food and general care for individual residents is second to none and I can relax knowing my dad's needs are being taken care of.

Reply from Mevin Sohorye, General Manager at Barchester Upton Bay Care Home

Thank you for your five-star review. It is very reassuring to hear that you can relax whilst we care for your dad.

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Review from S F (Daughter of Resident) published on 24 December 2024 Submitted via Postal Card
Overall Experience
From the day I went in to look at Barchester Upton Bay Care Home, we have had nothing but good experiences, from the staff to the food. Upton Bay is a very happy place, so warm and welcoming, nothing is too much trouble.

This is the best thing I have ever done for my dad, I wish we had done it years ago.

Reply from Mevin Sohorye, General Manager at Barchester Upton Bay Care Home

What lovely comments. Thank you so much. We will ensure all our staff are aware of your review.

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Review from R M (Relative of Resident) published on 24 December 2024 Submitted via Postal Card
Overall Experience

The staff are very friendly and attentive. They are really sharp when it comes to the needs of the residents. They are very kind and patient under difficult circumstances. There is always a good reception for those visiting their relatives. The coffee and cakes are excellent.

Reply from Mevin Sohorye, General Manager at Barchester Upton Bay Care Home

Thank you for your review. You are always welcome any time with friends, family and relatives to visit. We look forward to seeing you soon.

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Review from J F (Son of Resident) published on 29 November 2024 Submitted via Website
Overall Experience

This is a first class care home. The staff, facilities, service and events all contribute to make the experience as good as possible for the residents. My mother has dementia and moving her into Upton Bay was initially a difficult decision, however it quickly became clear that she was in the best place. The staff made the process smooth. The range of activities put on for the residents is fantastic and the events that involve the local community and families are wonderful.

Reply from Mevin Sohorye, General Manager at Barchester Upton Bay Care Home

Thank you for your first class review. We are thrilled with the feedback which will be passed onto all of our team. We are so pleased your mum has settled here with us as part of the Barchester Upton Bay Care Home family.

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Review from Judith M (Respite Resident) published on 26 November 2024 Submitted via Postal Card
Overall Experience
I am staying in Barchester Upton Bay Care Home whilst my flat is being repaired. I am fortunate that my family researched thoroughly as I am now 'celebrating life' and hoping that the builders take their time as I am benefitting so much from my stay.

When I am at home I do not socialise but now I am making friends, joining in activities and going on bus trips. I have even had my nails painted, my hair done and enjoyed the chiropodist. I have a wonderful feeling of well-being, I feel I have a new identity. I love it here.

Reply from Mevin Sohorye, General Manager at Barchester Upton Bay Care Home

It is so lovely to hear such wonderful words from one of our residents. That she loves to be part of the Barchester Upton Bay Care Home family is truly brilliant.

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Review from Victoria K (Daughter of Resident) published on 25 November 2024 Submitted via Website
Overall Experience

My relative was resident for more than one year at Barchester Upton Bay Care Home, whilst suffering with dementia. We were very impressed with the care she received, she was treated well with dignity and respect and as an individual at all times. Her preferences were adhered to she was offered a wide variety of food and drinks -always of the highest quality. There was an extensive program of activities on offer that catered for the diverse residents and their interests. These activities often included relatives and friends of residents, dog shows ,quizzes and musical evenings, through these events relationships with staff members were fostered creating a stronger caring network for the resident. Staff were very responsive to any queries, promptly arranging to meet relatives, to discuss any aspects of care. Staff liaised well with outside agencies, district nurses, physios etc, to ensure residents medical needs were promptly attended to. Outstanding work from all staff, well done.

Reply from Mevin Sohorye, General Manager at Barchester Upton Bay Care Home

Thank you for your fantastic five-star review. Our activities and care staff will be thrilled by your lovely words and we will make sure that they are passed on to them.

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Review from J S (Daughter of Resident) published on 25 November 2024 Submitted via Postal Card
Overall Experience
Both my mum and dad have been in Barchester Upton Bay Care Home over two years.
The care has been fantastic and the feeling that I know they have been safe and looked after is immeasurable.

Thank you to everyone.

Reply from Victoria Lombard, HSA at Barchester Upton Bay Care Home

Thank you very much for your review and lovely comments. We are so pleased to have such wonderful words written and will ensure everyone is aware.

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Review from C H (Daughter of Resident) published on 25 November 2024 Submitted via Postal Card
Overall Experience

Since attending an open day, Barchester Upton Bay Care Home has been so helpful and accommodating. Mum initially joined for respite and thoroughly enjoyed it so decided to become a permanent resident. All the staff have been so caring and completely understand Mum's needs. It's wonderful to see her so happy and well cared for, putting our minds at ease knowing she is safe.

Reply from Mevin Sohorye, General Manager at Barchester Upton Bay Care Home

It has been a pleasure to have your mum as part of the Upton Bay family. We are so pleased that you are happy and thank you for your great review.

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Review from John C (Resident / Service User) published on 25 November 2024 Submitted via Postal Card
Overall Experience

I was pleasantly surprised how friendly and helpful all staff were. In addition, food is great and I look forward to it.

Reply from Mevin Sohorye, General Manager at Barchester Upton Bay Care Home

Thank you for your kind words. We will make sure all the staff are made aware of them.

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Review from J L (Wife of Resident) published on 25 November 2024 Submitted via Postal Card
Overall Experience
Excellent care from all the staff, particularly in the last week before my husband died.

All his carers were so kind and understanding and so patient in his final days.

Reply from Mevin Sohorye, General Manager at Barchester Upton Bay Care Home

Thank you for your kind words and so sorry for your loss. We are so pleased we could give comfort to you and your family.

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Review from Colin L (Husband of Resident) published on 15 October 2024 Submitted via Postal Card
Overall Experience
The care given to my wife has been brilliant. Everyone is so kind and caring. I have also received every kindness for which I am truly thankful.
Thank you to the manager and all the staff for all you have done.

If I could award six stars, I would.

Reply from Mevin Sohorye, General Manager at Barchester Upton Bay Care Home

Thank you, Colin, for your kind words. We have thoroughly enjoyed looking after your wife and you are always welcome to any of our events as part of the Upton Bay community. Six stars is a true compliment, thank you.

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Review from Peggy E (Sister of Resident) published on 1 October 2024 Submitted via Postal Card
Overall Experience

My sister arrived at the start of the month to a warm welcome and made to feel comfortable and less anxious. Staff have been unfailingly friendly, helpful and always happy and smiling. My sister's state of mind has improved immensely. Her room is always spotless and her laundry done. She tells me the food is excellent and I have certainly enjoyed a few cakes!

Reply from Mevin Sohorye, General Manager at Barchester Upton Bay Care Home

Hello, thank you so much for this lovely feedback. Will share with our team. Kind regards, Mevin.

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Review from Marilyn J (Friend of Resident) published on 19 August 2024 Submitted via Postal Card
Overall Experience
A friend of mine, who was living in a house on her own and was unable to do anything for herself, I suggested Barchester Upton Bay Care Home for respite care for two weeks and if she liked it she could stay longer, she decided to give it a go but in four days her mind was made up and she became a permanent resident.

The staff are wonderful. nothing is too much trouble, the food is great, the rooms are spotless and there is so many things for them to do.

Reply from Mevin Sohorye, General Manager at Barchester Upton Bay Care Home

Thank you for your wonderful words. It is so lovely when we can help a vulnerable lady and make her life so much better. Our team will be thrilled and I will pass on your comments.

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Review from Kate R (Daughter of Resident) published on 31 July 2024 Submitted via Postal Card
Overall Experience
My mother, who suffers from dementia, needed full-time care which is a heartbreaking decision to have to make. We viewed several homes in the area but finding Barchester Upton Bay Care Home, well it's like a hotel! The staff, every single one of them, made us welcome and helped with the process of getting Mum safely here and settled, it was extremely hard for my sister and I but the support, care and understanding we've received has been absolutely outstanding, thank you Upton Bay.

If you find yourself in a similar situation, please go to Upton, you truly won't be disappointed, it's the best care home ever, they'll welcome you and support you. I'm so happy that Mum's being so well looked after. Again, we can't thank you enough.

Reply from Mevin Sohorye, General Manager at Barchester Upton Bay Care Home

Thank you, Kate, for your fantastic and very kind words. Our team will be thrilled with this amazing feedback. We are so pleased that your mum has settled with us and that you can now visit her regularly.

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Review from Denise P (Daughter of Resident) published on 26 July 2024 Submitted via Postal Card
Overall Experience

We were recommended to Barchester Upton Bay Care Home by a friend. From the first day my mother went into care at Upton Bay, we have never been disappointed. The care, kindness and facilities are alike to being in a five-star hotel with the staff on-hand for the residents' every need. Nothing has been too much trouble and I am able to carry on with my life knowing that my mum could not be in a better place. All at Upton Bay have given my mum a reason to live again after losing my father.

Reply from Mevin Sohorye, General Manager at Barchester Upton Bay Care Home

It has been a pleasure helping you and your sister with this difficult transition. Your words are truly touching and all the staff will be thrilled when I tell them about your lovely review. Thank you so much.

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Review from Richard W (Ex Family Member) published on 19 July 2024 Submitted via Website
Overall Experience
The staff at Upton Bay are without doubt the most caring and compassionate people I have ever met.
They demonstrate that they empathise with each situation and genuinely care about the residents. I cannot recommend this home enough for anyone considering this as an option for their loved ones!

Thank you.

Reply from Mevin Sohorye, General Manager at Barchester Upton Bay Care Home

Thank you for your kind words. I will pass your comments on to all our staff as your words will be heartfelt.

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Review from Debra M (Daughter of Resident) published on 7 June 2024 Submitted via Postal Card
Overall Experience

Mum and Dad have been here for several weeks now and I am so happy at the way their needs have been handled. There has been great attention to how they are settling in and understanding their individual needs. The communication between the Barchester Upton Bay Care Home team and us has been excellent and I feel very well-informed about their situation. More than anything, I feel they are safe and cared for!

Reply from Mevin Sohorye, General Manager at Barchester Upton Bay Care Home

Thank you so much for this lovely feedback. Kind regards, Mevin.

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Review from S D (Daughter of Resident) published on 24 April 2024 Submitted via Postal Card
Overall Experience
We cannot fault the love our late mother received at Barchester Upton Bay Care Home. All staff, from reception, the manager, the pink ladies, chef, housekeeps and all the carers, have been exceptional and a great comfort to the family.

The home is beautifully decorated, homely and clean. Mum enjoyed many activities, especially the visiting singers and musicians.

Reply from Mevin Sohorye, General Manager at Barchester Upton Bay Care Home

Thank you for your kind words. We will miss your mum and enjoyed caring for her. I will pass your thanks to our staff, especially our activities team.

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Review from Rosie A (Daughter of Resident) published on 12 March 2024 Submitted via Postal Card
Overall Experience

I am deeply grateful for the exceptional end-of-life care my father received at Upton Bay Care Home. The staff exhibited unwavering compassion and created a supportive environment both for my father and the family. Their professionalism, expertise, empathy and commitment were evident in all their interactions. Thank you for your help and support in making a very difficult and emotionally fraught journey so much more bearable.

Reply from Mevin Sohorye, General Manager at Barchester Upton Bay Care Home

We are so sorry for your loss and thank you so much for your lovely words which we will pass on to all of the team here at Upton Bay. We are proud to have helped you through this difficult time

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Review from Sarah C (Friend of Resident) published on 11 March 2024 Submitted via Postal Card
Overall Experience

I have been visiting my friend at Upton Bay for over a year and every visit is enjoyable. The welcome on arrival is always brilliant, the surroundings are lovely and the quality of care very high. The facilities are beautiful. Thank you to Upton Bay. You have been wonderful.

Reply from Mevin Sohorye, General Manager at Barchester Upton Bay Care Home

So pleased that you always receive a lovely welcome and that you kind our home such a lovely place to enjoy.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 May 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (81) & Events (8)

News
  • 10 Aug 2026

    A lovely mid-morning trip to the Park with Sally, Doreen and Mary .We enjoyed gentle walks, colourful beach huts, children building sandcastles and stunning views across to the Purbeck Hills....

  • 10 Aug 2026

    Residents and Friends had a wonderful time enjoying the beauty of the flowers that were kindly donated by Asda Poole. Residents sat in the garden making their flower arrangements

  • 21 Jul 2026

    Happy National Ice Cream Day. Our residential floor residents loved socialising while watching Activities Lead Karen make homemade ice cream. Everyone joined in a little by folding in the flavours!...

Upcoming Events

Awards / Recognitions (80)

Accreditations

There are no accreditations posted yet for Barchester Upton Bay Care Home.

Meet the Team (40)

Mevin Sohorye
Mevin SohoryeJob Title:General Manager/Dementia ChampionJoined: 2020

Hi everyone, I'm Mevin, General Manager here at Upton Bay.

I hail from the beautiful island of Mauritius and began my career in care under the advice of my greatest influence – My Mum. For this very reason, it has always been a vocation for me.

I have a wealth of experience, having worked for both private and public health care providers, and I have ‘worked my way up’. Before joining Barchester, I was a Home Manager for a specialist dementia and mental health Care Home. I have also spent some years in London working for a large care provider where I progressed from Deputy Manager to a Senior Management role, which involved overseeing the smooth running of 16 homes specialising in nursing, dementia care and mental health. I have gained many qualifications, including NVQ 5 Management and Leadership.

I strive for excellence and will dedicate myself to ensuring those who live here will have the best quality of life possible. I am deeply passionate about bringing the absolute best out of everyone, and I care very much about the team around me. Most of all, I lead with my heart.

I live locally with my beautiful and devoted wife, Rachel, and we have recently celebrated our 10th Wedding Anniversary. I am also an avid Liverpool fan and will rarely miss a match! I love to cook, and I am a trained chef. Also, music and dance are a huge vice to me.

Shadow Gould
Shadow GouldJob Title:Deputy Home ManagerJoined: 2021

My story into care initially started on somewhat of a whim, in all honesty, I don’t think the twenty-year-old me quite realised the path I would be taking in those coming days, months and years. I fell in love with my role, the feeling of making a difference in someone’s day, big or small or even if this was for the smallest of seconds, in that moment to that person it mattered, and it mattered to me. Seeing the smiles, hearing the laughter, the happiness and the joy from others is what truly makes working in care so special to me. I progressed and transitioned through the roles of Care Giver, Senior Care Giver and Deputy Manager whilst attaining my qualifications and NVQs. I have predominantly worked in Residential, Dementia and Mental Health care settings, and my key area of interest is Safeguarding.

For any person, family member or loved one choosing a care home can understandably be an extremely difficult time, the worries, possible guilt and most likely the million and one questions racing around their minds, yet having an open door culture, a strong committed and well-trained team is something I feel can really help reduce those worries and anxieties. I am a strong believer that the only thing to change when moving into a care setting is the postcode, whilst being supported to live life to the very fullest, providing continuous opportunities to love, grow and laugh whilst promoting living life to the very fullest.

Barchester’s renowned reputation and ethos prove only too much that this career change was most definitely the start of yet another exciting chapter and very much an opportunity to share my knowledge and expertise with the rest of the team embarking on this upcoming venture.

Upton Bay will no doubt be an extremely special, happy home, providing the very most outstanding support and care, promoting togetherness and independence.

Outside work, I love to spend time visiting lots of different places whilst experiencing different cultures, not forgetting the tasting and trying new foods! I have quite a passion for art, I love to draw and paint. My friends and family are so very special to me, I love spending time with those that I love dearly, whether this be over a glass of wine in the sunshine, a BBQ or just a ‘natter’ on the phone.

Monika Sypula
Monika SypulaJob Title:Home AdministratorJoined: 2021

Hello, my name is Monika and I am the Administrator at Upton Bay Care Home.

What was only ever meant to have been a two-week holiday in England ended up with me falling in love with the ‘Sunny South Coast’ and fifteen years later it has become the place I call home. I really do love Dorset.

Owing to my strong philanthropic streak and caring nature, I made the choice to work in care after 11 years as an Administrator at a University in Poland.

Most recently I worked as an Administrator in a specialist Residential Dementia care home. I enjoy the buzz and atmosphere of care home life and love getting to know the residents, their loved ones and their life history.

Whilst my role is to primarily oversee the day-to-day administrative duties for the home I will most certainly be immersing myself into day-to-day life at Upton Bay. I believe very much in the Barchester ethos of ‘celebrating life’ and this is something I personally live by.

Outside of work I am a volunteer with a number of local charities most notably Julia’s House, which is a children’s charity and I actively support them in my free time, I relish in it and love getting out into the community. I love walks on the beach and am a strong advocate for being environmentally friendly.

I am so proud to say I work for Barchester Healthcare with such a wonderful, unique, diverse and open-minded team that clearly shares the same passion for care as I do - It’s such an exciting time and I cannot wait to meet you all.

Ola Kobylinska
Ola KobylinskaJob Title:Home Services AdvisorJoined: 2022

Hi, my name is Ola, and I'm a Home Services Advisor at Upton Bay.

I am on hand to meet and chat with you, to answer any questions you might have while deciding and looking for the perfect home.

My role includes supporting potential residents and their loved ones when considering care in our beautiful home.

I truly enjoy building connections within our local community.

Outside of work, I run a volleyball team and have a family with two children.

Karen Grant
Karen GrantJob Title:Activity Lead/Dementia ChampionJoined: 2021

Hi, everyone, my name is Karen, and I am thrilled to be the Activity Co-ordinator at Upton Bay Care Home.

I first worked in the care sector in 2010, starting in domiciliary care and progressing to Care Coordinator. I have since gained a wealth of experience in dedicated Dementia and Residential Activities, working as a Peripatetic Activity Co-ordinator in 16 out of 20 homes within a group. Then, in 2018, I was part of a team that commissioned a new luxury care home, where I was an Activity Team Leader.

I enjoy making wishes come true for residents - In February 2015 I organised my first Wedding in a care home, the lady resident who was living with Dementia was unable to travel to Hertfordshire for her Granddaughters wedding so I brought the wedding to her, so I organised a Wedding Blessing at the home, we had a Vicar, A choir, all of the bridal party, the flowers, a buffet, a wedding cake, champagne, the full works. This really made this lady's day a special day for her. In 2017, I organised a smaller Wedding in the garden, and this was a special wish for a gentleman resident to see his Granddaughter married. Organising these special moments gives me a lot of pleasure, knowing I have made them feel special and to give families that happiness and see them smile.

When I am not organising Activities or Events, I like to spend my own leisure time walking along Sandbanks/Bournemouth beaches, or gardening.

My passion is the Theatre, seeing the latest Musical in London's West End. Since the age of 4, I have been dancing - ballet, tap, jazz, modern and ballroom Semi-professionally and in the Amateur world. I have been singing since I was 12, and I have performed in over 32 musicals and many musical concerts. I am a lifelong member of Poole and Parkstone Musical Theatre Productions. My last performing concert was A Century of Song, and the last Musical I performed in was Anything Goes with BMT. My most treasured performances have to be singing with Barry Manilow at the BIC and performing on BBC South in a talent show.

The most important people in my life are my 3 stepsons, daughters-in-law, and 7 step-grandchildren. My Cats are my world, Louis, my Blue Mitted Ragdoll and Reggie, my Chocolate Point Birman. In 2011, after 30 years of married life, I lost my beloved husband; however, I can’t thank Poole and Bournemouth Hospitals enough for looking after him so well.

I cannot wait to welcome our residents into their wonderful new homes and help to bring smiles, joy and laughter to each day.

Elsa Moco
Elsa MocoJob Title:Head Housekeeper/Speak Up Champion/Infection ControlJoined: 2021

Hello, My name is Elsa, I am the Head Housekeeper at Upton Bay. I strive to ensure our home is looking pristine at all times. I respect that this is our resident's home, and take pride in making it a beautiful living environment for them all.

I lead an excellent team whose high standards and attention to detail keep Upton Bay immaculate at all times.

Mark Jeffries
Mark JeffriesJob Title:Head of Maintenance/Speak up championJoined: 2021

I have been with Upton Bay since January 2021, when I helped with the opening commission.

Having started here as the Second Chef, I have always had a passion for maintenance and was able to help with the bus-driving trips that we offer to our residents.

Gardening has been a part of my life for a long time, so I also took on the position of Gardener. Over time, my role developed into a Maintenance Assistant, so when the Head role became available, I jumped at the chance.

I love making sure everything is safe for our residents, keeping the home and gardens clean and tidy and generally looking after the home.

Upton Bay is a special place, and I like to think I helped to make it that little bit better.

Marco Mauro
Marco MauroJob Title:Head ChefJoined: 2026

Marco Mauro is an experienced and highly accomplished chef with more than 30 years in the culinary profession across Italy and the United Kingdom. Originally from Sicily, he trained in catering and developed an early passion for food, shaped by the strong culinary heritage of his home country.

After moving to London in 1990, Marco built an impressive career in some of the UK’s most respected hotels and restaurants, including Grosvenor House Hotel, the Criterion Restaurant, Marriott Sprowston Manor, and the five-star Hilton Hotel on Park Lane. During this time, he worked alongside acclaimed Michelin-starred chefs including Marcus Wareing, Jason Atherton, and Sat Bains, gaining invaluable experience in fine dining, banqueting, and high-volume kitchen leadership.

Marco has also successfully owned and managed his own Italian restaurant and delicatessen, further strengthening his commercial and operational expertise. His career has seen him progress into senior leadership roles such as Head Chef, Executive Chef, Catering Manager, and Kitchen Manager, with responsibility for menu development, staff training, food safety, and financial management.

Now working within the care sector, Marco is committed to delivering nutritious, high-quality meals and leading teams with professionalism, creativity, and care. His career reflects a deep dedication to culinary excellence and a lifelong passion for food.

Emma Barlow
Emma BarlowJob Title:Community Lead/Dementia Champion/Enable ChampionJoined: 2021

Hi there, my name is Emma, and I am a Community Lead. I am so proud and excited to be part of such a great new home and team.

I am honoured to be one of the first people you and your loved ones will meet. I understand that it can be an emotional time moving into a care home, but rest assured, we will be offering the best care, comfort and companionship possible.

I have been working in the care industry for 16 years now. I love my job, and I am very passionate about what I do as a Senior Care Assistant. I love making a difference and putting a smile on someone’s face.

Outside of work, I have a beautiful, loving family, a husband, 3 grown-up children, a dog and a cat. I love going for walks, come rain or shine and enjoy picnics out in the countryside.

I look forward to meeting you all and welcoming you to Upton Bay.

Emma Radford
Emma RadfordJob Title:Community LeadJoined: 2021

Hi, my name is Emma, and I have joined Barchester to be part of the team at Upton Bay as a Senior Care Assistant and was promoted to the Community Lead role. I have been in the care sector since 2012 and find it the most rewarding of careers. I love to make people smile and to be able to support people to live their best lives, however possible.

I feel so lucky to have been chosen as part of this wonderful new team in a fantastic setting.

Ashley Gibson
Ashley GibsonJob Title:Community Lead/Enable ChampionJoined: 2023

My name is Ashley, I am a Community Lead here at Upton Bay care home. I have worked in care for many years and thoroughly enjoy being part of the team. I particularly enjoy helping vulnerable elderly residents, and with a warm, kind, nurturing approach, I can help make that day a little bit better. We have a great team here, and we all support each other.

Marcin Gajewski
Marcin GajewskiJob Title:Sous ChefJoined: 2026

Marcin Gajewski is an experienced culinary professional with more than 20 years’ expertise in catering and healthcare. Originally from Poland, he completed his catering education before moving to England, where he gained valuable experience in busy hospitality settings, including Bournemouth Pier and a Spanish à la carte restaurant. He later built a successful career in healthcare catering, working with leading providers such as Four Seasons Health Care and Caring Homes Group for the past eight years. Marcin is passionate about delivering high-quality, nutritious meals and supporting specialist dietary needs, and is excited to bring his skills to Barchester Care.

Rose Hollis
Rose HollisJob Title:Night Care AssistantJoined: 2021

Hi my name is Rose and I have worked in care for a number of years, I am passionate about delivering a high quality of care. I’m so proud to be part of the team at Upton Bay

I am married with six children and I enjoy family time, gardening, reading, travelling and musicals.

I look forward to welcoming you and your family to Upton Bay.

Sue Scott
Sue ScottJob Title:ReceptionistJoined: 2021

Hello, my name is Sue, and I work with the Reception team at Upton Bay. I look forward to welcoming you to our lovely home. I thoroughly enjoy showing guests around our beautiful home and assisting with any queries. We are always happy to welcome you and make a lovely cup of tea or coffee for you and your guests. I love working as part of the Upton Bay family and look forward to meeting you soon.

Ivy Morente
Ivy MorenteJob Title:Senior Care AssistantJoined: 2021

Hi, I'm Ivy, Senior Care assistant at Upton Bay

Sarah Harrison
Sarah HarrisonJob Title:Care AssistantJoined: 2021

Hello, my name is Sarah, I am a night Senior care assistant at Upton Bay. I look forward to getting to know all the ladies and gents who come through our doors at Upton Bay!

Dan Saguirre
Dan SaguirreJob Title:Senior Care AssistantJoined: 2023

My name is Dan and I am a senior carer here at Upton Bay. I have been working in care for a long time and have a lot of experience within this field. I am keen to learn and am embracing this new challenge of being a senior. The team at Upton Bay are really lovely and I am getting on well with all of the residents. I have a gentle, calm nature with a huge smile and want to help as much as I can.

Katie White
Katie WhiteJob Title:Care Assistant/Buddy ChampionJoined: 2023

Hi, my name is Katie White, and I am a Carer here at Upton Bay. I really like the team and residents here and my job is really interesting. There are so many different parts to care and I love making a difference to our residents and helping them with their individual needs. I particularly enjoy engaging with everyone and helping with any small tasks

Maria Goncalves
Maria GoncalvesJob Title:Kitchen AssistantJoined: 2023

Hi, my name is Maria, and I am a Kitchen Assistant here at Upton Bay.

I support our chef in preparing and serving nutritious meals for our residents.

I love to sing and dance, which our residents love. I am always bringing joy and laughter to everyone and often have them up and dancing. I love working with elderly people and want to help them as much as I can.

Lizzy Gray
Lizzy GrayJob Title:Senior Care AssistantJoined: 2021

My passion is care. Whether it be assisting people with their morning routines to look and feel their best, or being a friend to residents in times of need, I pride myself on always giving our ladies and gentlemen my best self and being intuitive to their needs.

Every day at Upton Bay is different and exciting, and I'm delighted to be a part of such a lovely home.

Rebecca Johnson
Rebecca JohnsonJob Title:Care AssistantJoined: 2022

As a Care Assistant, I'm dedicated to providing high-quality care to your loved ones and take pride in promoting dignity and self-expression.

Jody Habgood
Jody HabgoodJob Title:Care AssistantJoined: 2022

Hello, I'm Jody, and I'm a part of the care team at Upton Bay. I am hugely enjoying my role in this wonderful care home, and it has been so lovely to meet all of the ladies and gents who have chosen to call Upton Bay their home.

Erano Collantes
Erano CollantesJob Title:Housekeeping AssistantJoined: 2022

My name is Erano and I work part-time in housekeeping here at Upton Bay. I take pride in my work and try to focus on keeping the carpets and bedrooms clean and tidy. I enjoy doing the deep cleaning to make sure that everything is looking nice for our residents.

Narmaya Rana
Narmaya RanaJob Title:Housekeeping AssistantJoined: 2022

Hello, I'm Sita, the Housekeeping assistant at Upton Bay Care Home. It's my pleasure to keep our residents' homes clean, tidy, and truly feeling like their homes!

Liezel Pilambato
Liezel PilambatoJob Title:Housekeeping AssistantJoined: 2023

My name is Liezel, I work as a housekeeper for Upton Bay. I love helping residents with their washing and helping to keep clean their rooms. The home is beautiful and it is lovely to work with such a friendly, professional team.

April Rose Hartwell
April Rose HartwellJob Title:Senior Care AssistantJoined: 2023

My name is April, I am a care Senior carer here at Upton Bay care home. I have worked in care for many years and thoroughly enjoy being part of the team. I particularly enjoy helping vulnerable elderly residents and with a warm, kind, nurturing approach I can help make that day a little bit better. We have a great team here and we all support each other.

Lauren Tinsdale
Lauren TinsdaleJob Title:Care AssistantJoined: 2023

My name is Lauren, I am a care assistant here at Upton Bay. I love helping our residents with all their needs and making everything a little easier for each and every one of them.

Sylvia Dudek
Sylvia DudekJob Title:Care AssistantJoined: 2023

My name is Sylvia and I am a care assistant at Upton Bay. It brings me great pleasure to see smiles on our resident's faces when we have a giggle and a chat. I love to care for everyone and it makes me very happy to be part of this team. We are like a family.

Chloe Dimascio
Chloe DimascioJob Title:Activities AssistantJoined: 2024

My name is Chloe and I am an Activities assistant here at Upton Bay. I love all the residents and find pleasure in helping them enjoy all the amazing activities we run here. In particular, I like one-on-one with individuals especially when I give manicures and paint nails. I am so pleased that I can be part of this lovely family.

Kirsty Carpenter
Kirsty CarpenterJob Title:Care AssistantJoined: 2021

Hello everyone my name is Kirsty and I am truly proud and very honoured to have been chosen to be part of such a great new home and team here at Upton Bay care home.

I am very excited to be one of the first faces you and your loved ones will see when you join us at Upton Bay, I understand that it can be very difficult and emotional when you or a loved one moves into a care home but please be rest assured we will provide the absolute best care possible, making the transition as easy as possible.

I have worked in the care industry for almost 6 years now and it is my absolute passion, I love my role as a Care Assistant and making a big difference to someone’s day is such a great feeling, nothing beats it.

Outside work, I have a beautiful family, partner, two children and a Yorkshire terrier called Teddy. We love putting on our wellies come rain or shine and to go off exploring, we are so lucky with our surroundings. I love to bake, mainly sweet things as I have a very big sweet tooth and I love spending time with friends and family.

I look forward to meeting you all with a big smile and a warm welcome to Upton Bay.

Daniel Hakaminza
Daniel HakaminzaJob Title:Care AssistantJoined: 2024

My name is Dan and I am a Care Assistant at Upton Bay. I have recently joined as previously I worked in my home town Johannesburg in South Africa. I love to make the residents smile and take care of their every need.

Sheeba Jose
Sheeba JoseJob Title:Night Care AssistantJoined: 2024

My name is Sheeba and I am a night care assistant here at Upton Bay. I love working at night so that I can ensure that residents are settled and sleep well. If anyone needs company or a drink then I am happy to help.

Louise Gibson
Louise GibsonJob Title:Senior Care AssistantJoined: 2024

My name is Louise, and I am a Senior care assistant here at Upton Bay. I love my job and all our residents. I particularly enjoy finding out about a resident's past and listening to the stories that they tell. Our team is like a family, and I feel proud to be part of the Upton Bay family.

Bahareh Jamalipour
Bahareh JamalipourJob Title:Care AssistantJoined: 2024

I adore our residents and feel like we are one happy family. I enjoy the care and helping my colleagues carry out all the personal care and help that our residents need.

Michelle Fentanes
Michelle FentanesJob Title:Support AssistantJoined: 2024

My name is Michelle and I am a Support Assistant at Upton Bay care home. My role is varied and I love that I can help residents with all aspects of their care including helping with mealtimes, reception, housekeeping and some types of care.

Monica Abayomi-Ojo
Monica Abayomi-OjoJob Title:Senior Night Care AssistantJoined: 2024

My name is Monica, I am a Night Senior here at Upton Bay. I enjoy all aspects of my work but in particular, making sure our residents are comfortable and well cared for at night. Sometimes it can be a bit lonely so I like to ensure that everyone has company if they need me.

Onimas Koti
Onimas KotiJob Title:Care AssistantJoined: 2024

My name is Koti, I am a care assistant here at Upton Bay. I thoroughly enjoy helping residents with their needs including mobility, making sure they are washed and dressed along with making everyone smile.

Bonifacio Pallasigui
Bonifacio PallasiguiJob Title:House Keeping AssistantJoined: 2024

My name is Bonifacio and I love working at Upton Bay. Keeping everything clean and shiny is my passion and I enjoy chatting to all the residents and keeping their laundry fresh.

Yamina Neder
Yamina NederJob Title:Care AssistantJoined: 2024

My name is Yamina and I love to make the residents smile. I work hard to ensure every resident is clean and tidy for each day. I love my job and hope that I will work here for a long time.

Yusaf Umar
Yusaf UmarJob Title:General AssistantJoined: 2025

I really love to please our residents and make them smile. I like to ensure they have everything they need and make sure they are happy.

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