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Barchester Upton Bay Care Home

1 Hoyal Road, Poole, Dorset BH15 4HY
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I am always treated with dignity and respect, and the carers are accommodating of my requirements.Robert G(Daughter of Resident/Service User)
Barchester Upton Bay Care Home, Poole
We couldn't recommend Upton Bay enough to anyone who wants excellent careViv W(Daughter of Resident/Service User)
Barchester Upton Bay Care Home, Poole
I have been visiting my friend at Upton Bay for over a year and every visit is enjoyableSarah C(Friend of Resident/Service User)
Barchester Upton Bay Care Home, Poole

Upton Bay is a premier destination offering both residential respite stays and specialised dementia care through its unique memory lane community. Nestled in the picturesque surroundings of Dorset, Upton Bay provides a luxurious and welcoming environment for residents seeking short-term accommodations or expert dementia support.

The residential care at Upton Bay is characterised by its warm and friendly atmosphere, engaging social activities, and personalised well being programmes. Residents can enjoy the...  

Care Provided by Barchester Upton Bay Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 68 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,500N/A

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

Contact Barchester Upton Bay Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Mevin Sohorye (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (68)
  • Single Rooms with ensuite Wet Room (68)

Barchester Upton Bay Care Home Reviews (114)

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10

Barchester Upton Bay Care Home has a Review Score of 10 (9.972) out of 10, based on 53 reviews in the last 2 years. Over all time Barchester Upton Bay Care Home has 114 reviews.

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Showing 114 reviews matching selected criteria
Review from Peter C (Friend of Resident) published on 11 March 2024 Submitted via Postal Card
Overall Experience

A lovely place to spend your retirement.

Reply from Mevin Sohorye, General Manager at Barchester Upton Bay Care Home

Thank you for your review. We will pass your kind words onto our team.

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Review from Michael P (Friend of Resident) published on 11 March 2024 Submitted via Postal Card
Overall Experience

Beautiful home, staff lovely, it has always been a pleasure coming here. Long may it last.

Reply from Mevin Sohorye, General Manager at Barchester Upton Bay Care Home

Thank you for your lovely comments. You are always welcome at Upton Bay.

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Review from J F (Husband of Resident) published on 11 March 2024 Submitted via Postal Card
Overall Experience

I continue to be so impressed and grateful for the care and love being shown to my wife. She is now physically much healthier than when she first came to Upton Bay last year. The regular updates and photographs of activities on social media are a great comfort and joy to myself and all of the family. Thank you to all the team at Upton Bay. You are wonderful!

Reply from Mevin Sohorye, General Manager at Barchester Upton Bay Care Home

Thank you so much for your kind words. I will make sure that these are passed on to our team.

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Review from Valerie E (Friend of Resident) published on 5 March 2024 Submitted via Postal Card
Overall Experience

Upton Bay gave our dear friend much care, kindness and support during her last year at their lovely care home. Big thanks to the manager and all the staff for their support to her friends too.

Reply from Mevin Sohorye, General Manager at Barchester Upton Bay Care Home

Your friend was very dear to us and we enjoyed every minute of the time she was at Upton Bay. Thank you for your wonderful words.

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Review from B M (Daughter of Resident) published on 31 January 2024 Submitted via Website
Overall Experience

I moved both my mother and stepfather into Upton Bay in February of this year. Their previous care home had no outside space to sit on a sunny day for the residents with dementia, the entertainment was also lacking. It was the best thing I have ever done. Not only is the care home like a hotel (it is immaculate) it is managed so well. The manager and all of his team go above and beyond. Any queries or questions were dealt with straight away and I have always been kept informed about their care. The genuine kindness of the staff is hard to find and all of the team should be very proud of the level of care and professionalism they show to the residents. Sadly, both my mother and stepfather passed away within a month of each other. The end-of-life care was second to none. I would highly recommend Upton Bay to anyone who has to put loved ones into care. Cannot fault it!

Reply from Mevin Sohorye, General Manager at Barchester Upton Bay Care Home

We are so touched by your lovely review and thank you for your wonderful comments. Our team will be thrilled that you have written such thoughtful and touching words about them and care they are giving.

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Review from C L (Friend of Resident) published on 31 January 2024 Submitted via Postal Card
Overall Experience

Thank you for your help and for answering all of my queries. This is a lovely home with welcoming staff and great facilities.

Reply from Mevin Sohorye, General Manager at Barchester Upton Bay Care Home

Thank you for your five star review. We are so glad that we could help you with all questions and that you found our staff welcoming. We will pass on your comments to the team.

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Review from T H (Regular Volunteer) published on 30 January 2024 Submitted via Website
Overall Experience

Great facilities available to all, visitors and residents alike. I especially love the 'do not dine alone', enabling others who might not have the luxury of preparing a regular hot meal and having the benefit of social interaction.

Reply from Mevin Sohorye, General Manager at Barchester Upton Bay Care Home

Thank you for your fantastic review. It is lovely to hear that our 'do not dine alone' campaign is getting known within the local community and that we can help in this way.

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Review from Sandra H (Daughter of Resident) published on 17 January 2024 Submitted via Postal Card
Overall Experience
My mother was reluctant to go into a care home for a two-week period over Christmas.
One has had a lovely time, with delicious food, great entertainment and activities.

In Mum's words 'it couldn't have been nicer', lovely, friendly staff. Well looked after. Beautiful decor. It's been lovely and Mum has said she will return.

Reply from Mevin Sohorye, General Manager at Barchester Upton Bay Care Home
Dear Sandra,
Thank you so much for such a beautiful review and we are happy that you chose us for your mum's care.

Kind regards.

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Review from Patricia B (Friend of Resident) published on 3 January 2024 Submitted via Postal Card
Overall Experience

Very nice home, residents very well cared for by very friendly staff. Community welcome to events at the home. Lovely, friendly home.

Reply from Mevin Sohorye, General Manager at Barchester Upton Bay Care Home

Thank you, Patricia, for your five-star review. I will pass your lovely comments to our team and they will be thrilled.

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Review from T W (Solicitor of Resident) published on 3 January 2024 Submitted via Postal Card
Overall Experience

Very welcoming and professional, care tailored to individual's needs.

Reply from Mevin Sohorye, General Manager at Barchester Upton Bay Care Home

Thank you for your five-star review. We are pleased that the resident has settled in well and that the move has benefitted her. We look forward to seeing you the next time you visit and working with you in 2024.

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Review from Joyce H (Resident / Service User) published on 29 December 2023 Submitted via Postal Card
Overall Experience

We love it here, food is very good, people are friendly and we have plenty of laughter, we love to take part in the activities and enjoy each others' company.

Reply from Mevin Sohorye, General Manager at Barchester Upton Bay Care Home

Dear Joyce. Thank you for your lovely feedback, we will be sharing this with the team as well, we are very happy you choose us as your forever home and many more years to come. Kind Regards.

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Review from Robert G (Daughter of Resident) published on 29 December 2023 Submitted via Postal Card
Overall Experience

Barchester Upton Bay Care Home is without doubt exceptional in every aspect. You receive a warm welcome from friendly and professional staff who genuinely care and take interest in the residents. Food in the dining room is always lovely and a very good standard. The entertainment is outstanding, with a variety of events planned for all to enjoy. Nothing is too much trouble! Home from home with a hotel vibe. Congratulations Barchester Upton Bay!

Reply from Mevin Sohorye, General Manager at Barchester Upton Bay Care Home

Thank you so much for the lovely review. We will share this with the team and we are glad that you chose us for your care. Kind regards.

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Review from June S (Resident / Service User) published on 29 December 2023 Submitted via Postal Card
Overall Experience

I have been here since the end of April 2023 and love it. I have no regrets moving in. Everyone is so friendly and kind. I still call it a hotel.

Reply from Mevin Sohorye, General Manager at Barchester Upton Bay Care Home

Dear June. Thank you so much for the review. We love having you with us in Upton and many more years to come. Kind regards, Home Manager.

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Review from G K (Respite Resident) published on 7 November 2023 Submitted via Postal Card
Overall Experience

I have been her for respite care while my husband has been in hospital and because I have been caring for him. He is 100 and has been very confused. I have been cared for so well and if I need another break I will ask to come here.

Reply from Mevin Sohorye, General Manager at Barchester Upton Bay Care Home

Thank you for your lovely review. We thoroughly enjoyed having you stay with us and you made so many friends whilst you were at Upton Bay. The residents read your letter that you posted to them last week and we would love you to come back to join in Knit and Knatter and have lunch with everyone. So glad that you feel so much better after your respite stay.

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Review from C W (Son of Resident) published on 18 October 2023 Submitted via Postal Card
Overall Experience
Staff were very attentive - could not do enough for my dad.

Excellent premises - like a five-star hotel.

Reply from Mevin Sohorye, General Manager at Barchester Upton Bay Care Home

Thank you for your five-star review. Your dad was a pleasure to look after; I certainly enjoyed some fascinating stories he told me about going to sea when he was just sixteen. He also has a wonderful sense of humour, and watching him socialise with the other residents was a joy to behold. I will pass your kind words on to the rest of the team.

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Review from K M (Daughter of Resident) published on 9 October 2023 Submitted via Postal Card
Overall Experience
From the moment the family came to look to bringing Mum in, we have received nothing but kindness, support and understanding.

The professional clinical care is outstanding. Mum has vascular dementia and the understanding of supporting her mental and physical needs for the conditional are exceptional.

Reply from Mevin Sohorye, General Manager at Barchester Upton Bay Care Home

Thank you for your five-star review. We are so pleased that your mum is now settling with us on memory lane and socialising with other residents. We understand what an emotional journey this has been for you and your brother and we will continue to support you all as much as we can. We will pass your lovely words to the rest of the team.

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Review from Lindsay B (Daughter of Resident) published on 4 October 2023 Submitted via Website
Overall Experience

The care at Upton Bay Care Home is exceptional. This month we celebrated my mother's 90th birthday and the staff ensured that her day was special. A special wish day was arranged a few days beforehand, with a visit to an aquarium, followed by ice cream and a stuffed toy penguin to keep as a memento. On her actual birthday, the staff assisted me with the family party and arranged a tea party for her later that day. During the two years that my mother has been a resident, she has been treated with care and respect. Upton Bay deserves an outstanding rating.

Reply from Mevin Sohorye, General Manager at Barchester Upton Bay Care Home

Thank you Lindsay for your wonderful review. We have thoroughly enjoyed caring for your mum over the last two years and were thrilled that she enjoyed her visit to the aquarium as much as she did. A truly wonderful day. We hope that she has many more experiences like this one with us in the future.

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Review from Claire P (Granddaughter of Resident) published on 15 August 2023 Submitted via Website
Overall Experience
I can’t thank the team enough at Upton Bay, from booking our grandmother in with the manager to the whole team providing 5-star care.
The difference in our grandmother in two weeks is incredible, she looks so fresh and stronger.
A huge thank you to the activities coordinator, who has spent time with her doing activities and making her stay so enjoyable. Seeing her smile again and interacting with the staff and residents has been wonderful.

Thank you again to all the staff, you really have made a difference, and our grandmother shall definitely be returning.

Reply from Victoria Lombard, HSA at Barchester Upton Bay Care Home

Dear Claire, thank you so much for your fantastic review. We will ensure that your comments get passed on to all of our staff. Well done in particular to our activities coordinator.

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Review from Jan S (Respite Resident) published on 4 July 2023 Submitted via Postal Card
Overall Experience

Thank you so much to all the staff at Upton Bay who looked after me so well during my post-op hospital stay. I was welcomed and made to feel very comfortable. Managers and all care staff are wonderful, kind, efficient and treated me with dignity. The food and rooms are excellent and comfortable to a high standard. I will certainly recommend Upton Bay to anyone needing care. Everything I needed to cope after the hospital was in place.

Reply from Mevin Sohorye, General Manager at Barchester Upton Bay Care Home

Thank you for your lovely review, we will make sure that this is passed on to the team as well.

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Review from Tracy M (Daughter of Resident) published on 3 July 2023 Submitted via Postal Card
Overall Experience

My mum and dad moved to Upton Bay in February 2023 having previously lived in a care home which was very poor. Upton Bay is the other end of the scale- it's fabulous! The staff are angels, so welcoming and friendly and nothing is too much trouble. Mum was declining fast until she moved to Upton Bay but is now thriving and happy. The food is excellent, lots of lovely activities to keep them entertained and the care is excellent. When you walk in the door all you can hear is the sound of laughter from happy residents and staff. Highly recommended.

Reply from Mevin Sohorye, General Manager at Barchester Upton Bay Care Home

Thank you for taking the time to do a review for us and we are glad that both your parents are doing really well and enjoying their stay at Upton Bay.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 May 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (81) & Events (8)

News
  • 10 Aug 2026

    A lovely mid-morning trip to the Park with Sally, Doreen and Mary .We enjoyed gentle walks, colourful beach huts, children building sandcastles and stunning views across to the Purbeck Hills....

  • 10 Aug 2026

    Residents and Friends had a wonderful time enjoying the beauty of the flowers that were kindly donated by Asda Poole. Residents sat in the garden making their flower arrangements

  • 21 Jul 2026

    Happy National Ice Cream Day. Our residential floor residents loved socialising while watching Activities Lead Karen make homemade ice cream. Everyone joined in a little by folding in the flavours!...

Upcoming Events

Awards / Recognitions (80)

Accreditations

There are no accreditations posted yet for Barchester Upton Bay Care Home.

Meet the Team (40)

Mevin Sohorye
Mevin SohoryeJob Title:General Manager/Dementia ChampionJoined: 2020

Hi everyone, I'm Mevin, General Manager here at Upton Bay.

I hail from the beautiful island of Mauritius and began my career in care under the advice of my greatest influence – My Mum. For this very reason, it has always been a vocation for me.

I have a wealth of experience, having worked for both private and public health care providers, and I have ‘worked my way up’. Before joining Barchester, I was a Home Manager for a specialist dementia and mental health Care Home. I have also spent some years in London working for a large care provider where I progressed from Deputy Manager to a Senior Management role, which involved overseeing the smooth running of 16 homes specialising in nursing, dementia care and mental health. I have gained many qualifications, including NVQ 5 Management and Leadership.

I strive for excellence and will dedicate myself to ensuring those who live here will have the best quality of life possible. I am deeply passionate about bringing the absolute best out of everyone, and I care very much about the team around me. Most of all, I lead with my heart.

I live locally with my beautiful and devoted wife, Rachel, and we have recently celebrated our 10th Wedding Anniversary. I am also an avid Liverpool fan and will rarely miss a match! I love to cook, and I am a trained chef. Also, music and dance are a huge vice to me.

Shadow Gould
Shadow GouldJob Title:Deputy Home ManagerJoined: 2021

My story into care initially started on somewhat of a whim, in all honesty, I don’t think the twenty-year-old me quite realised the path I would be taking in those coming days, months and years. I fell in love with my role, the feeling of making a difference in someone’s day, big or small or even if this was for the smallest of seconds, in that moment to that person it mattered, and it mattered to me. Seeing the smiles, hearing the laughter, the happiness and the joy from others is what truly makes working in care so special to me. I progressed and transitioned through the roles of Care Giver, Senior Care Giver and Deputy Manager whilst attaining my qualifications and NVQs. I have predominantly worked in Residential, Dementia and Mental Health care settings, and my key area of interest is Safeguarding.

For any person, family member or loved one choosing a care home can understandably be an extremely difficult time, the worries, possible guilt and most likely the million and one questions racing around their minds, yet having an open door culture, a strong committed and well-trained team is something I feel can really help reduce those worries and anxieties. I am a strong believer that the only thing to change when moving into a care setting is the postcode, whilst being supported to live life to the very fullest, providing continuous opportunities to love, grow and laugh whilst promoting living life to the very fullest.

Barchester’s renowned reputation and ethos prove only too much that this career change was most definitely the start of yet another exciting chapter and very much an opportunity to share my knowledge and expertise with the rest of the team embarking on this upcoming venture.

Upton Bay will no doubt be an extremely special, happy home, providing the very most outstanding support and care, promoting togetherness and independence.

Outside work, I love to spend time visiting lots of different places whilst experiencing different cultures, not forgetting the tasting and trying new foods! I have quite a passion for art, I love to draw and paint. My friends and family are so very special to me, I love spending time with those that I love dearly, whether this be over a glass of wine in the sunshine, a BBQ or just a ‘natter’ on the phone.

Monika Sypula
Monika SypulaJob Title:Home AdministratorJoined: 2021

Hello, my name is Monika and I am the Administrator at Upton Bay Care Home.

What was only ever meant to have been a two-week holiday in England ended up with me falling in love with the ‘Sunny South Coast’ and fifteen years later it has become the place I call home. I really do love Dorset.

Owing to my strong philanthropic streak and caring nature, I made the choice to work in care after 11 years as an Administrator at a University in Poland.

Most recently I worked as an Administrator in a specialist Residential Dementia care home. I enjoy the buzz and atmosphere of care home life and love getting to know the residents, their loved ones and their life history.

Whilst my role is to primarily oversee the day-to-day administrative duties for the home I will most certainly be immersing myself into day-to-day life at Upton Bay. I believe very much in the Barchester ethos of ‘celebrating life’ and this is something I personally live by.

Outside of work I am a volunteer with a number of local charities most notably Julia’s House, which is a children’s charity and I actively support them in my free time, I relish in it and love getting out into the community. I love walks on the beach and am a strong advocate for being environmentally friendly.

I am so proud to say I work for Barchester Healthcare with such a wonderful, unique, diverse and open-minded team that clearly shares the same passion for care as I do - It’s such an exciting time and I cannot wait to meet you all.

Ola Kobylinska
Ola KobylinskaJob Title:Home Services AdvisorJoined: 2022

Hi, my name is Ola, and I'm a Home Services Advisor at Upton Bay.

I am on hand to meet and chat with you, to answer any questions you might have while deciding and looking for the perfect home.

My role includes supporting potential residents and their loved ones when considering care in our beautiful home.

I truly enjoy building connections within our local community.

Outside of work, I run a volleyball team and have a family with two children.

Karen Grant
Karen GrantJob Title:Activity Lead/Dementia ChampionJoined: 2021

Hi, everyone, my name is Karen, and I am thrilled to be the Activity Co-ordinator at Upton Bay Care Home.

I first worked in the care sector in 2010, starting in domiciliary care and progressing to Care Coordinator. I have since gained a wealth of experience in dedicated Dementia and Residential Activities, working as a Peripatetic Activity Co-ordinator in 16 out of 20 homes within a group. Then, in 2018, I was part of a team that commissioned a new luxury care home, where I was an Activity Team Leader.

I enjoy making wishes come true for residents - In February 2015 I organised my first Wedding in a care home, the lady resident who was living with Dementia was unable to travel to Hertfordshire for her Granddaughters wedding so I brought the wedding to her, so I organised a Wedding Blessing at the home, we had a Vicar, A choir, all of the bridal party, the flowers, a buffet, a wedding cake, champagne, the full works. This really made this lady's day a special day for her. In 2017, I organised a smaller Wedding in the garden, and this was a special wish for a gentleman resident to see his Granddaughter married. Organising these special moments gives me a lot of pleasure, knowing I have made them feel special and to give families that happiness and see them smile.

When I am not organising Activities or Events, I like to spend my own leisure time walking along Sandbanks/Bournemouth beaches, or gardening.

My passion is the Theatre, seeing the latest Musical in London's West End. Since the age of 4, I have been dancing - ballet, tap, jazz, modern and ballroom Semi-professionally and in the Amateur world. I have been singing since I was 12, and I have performed in over 32 musicals and many musical concerts. I am a lifelong member of Poole and Parkstone Musical Theatre Productions. My last performing concert was A Century of Song, and the last Musical I performed in was Anything Goes with BMT. My most treasured performances have to be singing with Barry Manilow at the BIC and performing on BBC South in a talent show.

The most important people in my life are my 3 stepsons, daughters-in-law, and 7 step-grandchildren. My Cats are my world, Louis, my Blue Mitted Ragdoll and Reggie, my Chocolate Point Birman. In 2011, after 30 years of married life, I lost my beloved husband; however, I can’t thank Poole and Bournemouth Hospitals enough for looking after him so well.

I cannot wait to welcome our residents into their wonderful new homes and help to bring smiles, joy and laughter to each day.

Elsa Moco
Elsa MocoJob Title:Head Housekeeper/Speak Up Champion/Infection ControlJoined: 2021

Hello, My name is Elsa, I am the Head Housekeeper at Upton Bay. I strive to ensure our home is looking pristine at all times. I respect that this is our resident's home, and take pride in making it a beautiful living environment for them all.

I lead an excellent team whose high standards and attention to detail keep Upton Bay immaculate at all times.

Mark Jeffries
Mark JeffriesJob Title:Head of Maintenance/Speak up championJoined: 2021

I have been with Upton Bay since January 2021, when I helped with the opening commission.

Having started here as the Second Chef, I have always had a passion for maintenance and was able to help with the bus-driving trips that we offer to our residents.

Gardening has been a part of my life for a long time, so I also took on the position of Gardener. Over time, my role developed into a Maintenance Assistant, so when the Head role became available, I jumped at the chance.

I love making sure everything is safe for our residents, keeping the home and gardens clean and tidy and generally looking after the home.

Upton Bay is a special place, and I like to think I helped to make it that little bit better.

Marco Mauro
Marco MauroJob Title:Head ChefJoined: 2026

Marco Mauro is an experienced and highly accomplished chef with more than 30 years in the culinary profession across Italy and the United Kingdom. Originally from Sicily, he trained in catering and developed an early passion for food, shaped by the strong culinary heritage of his home country.

After moving to London in 1990, Marco built an impressive career in some of the UK’s most respected hotels and restaurants, including Grosvenor House Hotel, the Criterion Restaurant, Marriott Sprowston Manor, and the five-star Hilton Hotel on Park Lane. During this time, he worked alongside acclaimed Michelin-starred chefs including Marcus Wareing, Jason Atherton, and Sat Bains, gaining invaluable experience in fine dining, banqueting, and high-volume kitchen leadership.

Marco has also successfully owned and managed his own Italian restaurant and delicatessen, further strengthening his commercial and operational expertise. His career has seen him progress into senior leadership roles such as Head Chef, Executive Chef, Catering Manager, and Kitchen Manager, with responsibility for menu development, staff training, food safety, and financial management.

Now working within the care sector, Marco is committed to delivering nutritious, high-quality meals and leading teams with professionalism, creativity, and care. His career reflects a deep dedication to culinary excellence and a lifelong passion for food.

Emma Barlow
Emma BarlowJob Title:Community Lead/Dementia Champion/Enable ChampionJoined: 2021

Hi there, my name is Emma, and I am a Community Lead. I am so proud and excited to be part of such a great new home and team.

I am honoured to be one of the first people you and your loved ones will meet. I understand that it can be an emotional time moving into a care home, but rest assured, we will be offering the best care, comfort and companionship possible.

I have been working in the care industry for 16 years now. I love my job, and I am very passionate about what I do as a Senior Care Assistant. I love making a difference and putting a smile on someone’s face.

Outside of work, I have a beautiful, loving family, a husband, 3 grown-up children, a dog and a cat. I love going for walks, come rain or shine and enjoy picnics out in the countryside.

I look forward to meeting you all and welcoming you to Upton Bay.

Emma Radford
Emma RadfordJob Title:Community LeadJoined: 2021

Hi, my name is Emma, and I have joined Barchester to be part of the team at Upton Bay as a Senior Care Assistant and was promoted to the Community Lead role. I have been in the care sector since 2012 and find it the most rewarding of careers. I love to make people smile and to be able to support people to live their best lives, however possible.

I feel so lucky to have been chosen as part of this wonderful new team in a fantastic setting.

Ashley Gibson
Ashley GibsonJob Title:Community Lead/Enable ChampionJoined: 2023

My name is Ashley, I am a Community Lead here at Upton Bay care home. I have worked in care for many years and thoroughly enjoy being part of the team. I particularly enjoy helping vulnerable elderly residents, and with a warm, kind, nurturing approach, I can help make that day a little bit better. We have a great team here, and we all support each other.

Marcin Gajewski
Marcin GajewskiJob Title:Sous ChefJoined: 2026

Marcin Gajewski is an experienced culinary professional with more than 20 years’ expertise in catering and healthcare. Originally from Poland, he completed his catering education before moving to England, where he gained valuable experience in busy hospitality settings, including Bournemouth Pier and a Spanish à la carte restaurant. He later built a successful career in healthcare catering, working with leading providers such as Four Seasons Health Care and Caring Homes Group for the past eight years. Marcin is passionate about delivering high-quality, nutritious meals and supporting specialist dietary needs, and is excited to bring his skills to Barchester Care.

Rose Hollis
Rose HollisJob Title:Night Care AssistantJoined: 2021

Hi my name is Rose and I have worked in care for a number of years, I am passionate about delivering a high quality of care. I’m so proud to be part of the team at Upton Bay

I am married with six children and I enjoy family time, gardening, reading, travelling and musicals.

I look forward to welcoming you and your family to Upton Bay.

Sue Scott
Sue ScottJob Title:ReceptionistJoined: 2021

Hello, my name is Sue, and I work with the Reception team at Upton Bay. I look forward to welcoming you to our lovely home. I thoroughly enjoy showing guests around our beautiful home and assisting with any queries. We are always happy to welcome you and make a lovely cup of tea or coffee for you and your guests. I love working as part of the Upton Bay family and look forward to meeting you soon.

Ivy Morente
Ivy MorenteJob Title:Senior Care AssistantJoined: 2021

Hi, I'm Ivy, Senior Care assistant at Upton Bay

Sarah Harrison
Sarah HarrisonJob Title:Care AssistantJoined: 2021

Hello, my name is Sarah, I am a night Senior care assistant at Upton Bay. I look forward to getting to know all the ladies and gents who come through our doors at Upton Bay!

Dan Saguirre
Dan SaguirreJob Title:Senior Care AssistantJoined: 2023

My name is Dan and I am a senior carer here at Upton Bay. I have been working in care for a long time and have a lot of experience within this field. I am keen to learn and am embracing this new challenge of being a senior. The team at Upton Bay are really lovely and I am getting on well with all of the residents. I have a gentle, calm nature with a huge smile and want to help as much as I can.

Katie White
Katie WhiteJob Title:Care Assistant/Buddy ChampionJoined: 2023

Hi, my name is Katie White, and I am a Carer here at Upton Bay. I really like the team and residents here and my job is really interesting. There are so many different parts to care and I love making a difference to our residents and helping them with their individual needs. I particularly enjoy engaging with everyone and helping with any small tasks

Maria Goncalves
Maria GoncalvesJob Title:Kitchen AssistantJoined: 2023

Hi, my name is Maria, and I am a Kitchen Assistant here at Upton Bay.

I support our chef in preparing and serving nutritious meals for our residents.

I love to sing and dance, which our residents love. I am always bringing joy and laughter to everyone and often have them up and dancing. I love working with elderly people and want to help them as much as I can.

Lizzy Gray
Lizzy GrayJob Title:Senior Care AssistantJoined: 2021

My passion is care. Whether it be assisting people with their morning routines to look and feel their best, or being a friend to residents in times of need, I pride myself on always giving our ladies and gentlemen my best self and being intuitive to their needs.

Every day at Upton Bay is different and exciting, and I'm delighted to be a part of such a lovely home.

Rebecca Johnson
Rebecca JohnsonJob Title:Care AssistantJoined: 2022

As a Care Assistant, I'm dedicated to providing high-quality care to your loved ones and take pride in promoting dignity and self-expression.

Jody Habgood
Jody HabgoodJob Title:Care AssistantJoined: 2022

Hello, I'm Jody, and I'm a part of the care team at Upton Bay. I am hugely enjoying my role in this wonderful care home, and it has been so lovely to meet all of the ladies and gents who have chosen to call Upton Bay their home.

Erano Collantes
Erano CollantesJob Title:Housekeeping AssistantJoined: 2022

My name is Erano and I work part-time in housekeeping here at Upton Bay. I take pride in my work and try to focus on keeping the carpets and bedrooms clean and tidy. I enjoy doing the deep cleaning to make sure that everything is looking nice for our residents.

Narmaya Rana
Narmaya RanaJob Title:Housekeeping AssistantJoined: 2022

Hello, I'm Sita, the Housekeeping assistant at Upton Bay Care Home. It's my pleasure to keep our residents' homes clean, tidy, and truly feeling like their homes!

Liezel Pilambato
Liezel PilambatoJob Title:Housekeeping AssistantJoined: 2023

My name is Liezel, I work as a housekeeper for Upton Bay. I love helping residents with their washing and helping to keep clean their rooms. The home is beautiful and it is lovely to work with such a friendly, professional team.

April Rose Hartwell
April Rose HartwellJob Title:Senior Care AssistantJoined: 2023

My name is April, I am a care Senior carer here at Upton Bay care home. I have worked in care for many years and thoroughly enjoy being part of the team. I particularly enjoy helping vulnerable elderly residents and with a warm, kind, nurturing approach I can help make that day a little bit better. We have a great team here and we all support each other.

Lauren Tinsdale
Lauren TinsdaleJob Title:Care AssistantJoined: 2023

My name is Lauren, I am a care assistant here at Upton Bay. I love helping our residents with all their needs and making everything a little easier for each and every one of them.

Sylvia Dudek
Sylvia DudekJob Title:Care AssistantJoined: 2023

My name is Sylvia and I am a care assistant at Upton Bay. It brings me great pleasure to see smiles on our resident's faces when we have a giggle and a chat. I love to care for everyone and it makes me very happy to be part of this team. We are like a family.

Chloe Dimascio
Chloe DimascioJob Title:Activities AssistantJoined: 2024

My name is Chloe and I am an Activities assistant here at Upton Bay. I love all the residents and find pleasure in helping them enjoy all the amazing activities we run here. In particular, I like one-on-one with individuals especially when I give manicures and paint nails. I am so pleased that I can be part of this lovely family.

Kirsty Carpenter
Kirsty CarpenterJob Title:Care AssistantJoined: 2021

Hello everyone my name is Kirsty and I am truly proud and very honoured to have been chosen to be part of such a great new home and team here at Upton Bay care home.

I am very excited to be one of the first faces you and your loved ones will see when you join us at Upton Bay, I understand that it can be very difficult and emotional when you or a loved one moves into a care home but please be rest assured we will provide the absolute best care possible, making the transition as easy as possible.

I have worked in the care industry for almost 6 years now and it is my absolute passion, I love my role as a Care Assistant and making a big difference to someone’s day is such a great feeling, nothing beats it.

Outside work, I have a beautiful family, partner, two children and a Yorkshire terrier called Teddy. We love putting on our wellies come rain or shine and to go off exploring, we are so lucky with our surroundings. I love to bake, mainly sweet things as I have a very big sweet tooth and I love spending time with friends and family.

I look forward to meeting you all with a big smile and a warm welcome to Upton Bay.

Daniel Hakaminza
Daniel HakaminzaJob Title:Care AssistantJoined: 2024

My name is Dan and I am a Care Assistant at Upton Bay. I have recently joined as previously I worked in my home town Johannesburg in South Africa. I love to make the residents smile and take care of their every need.

Sheeba Jose
Sheeba JoseJob Title:Night Care AssistantJoined: 2024

My name is Sheeba and I am a night care assistant here at Upton Bay. I love working at night so that I can ensure that residents are settled and sleep well. If anyone needs company or a drink then I am happy to help.

Louise Gibson
Louise GibsonJob Title:Senior Care AssistantJoined: 2024

My name is Louise, and I am a Senior care assistant here at Upton Bay. I love my job and all our residents. I particularly enjoy finding out about a resident's past and listening to the stories that they tell. Our team is like a family, and I feel proud to be part of the Upton Bay family.

Bahareh Jamalipour
Bahareh JamalipourJob Title:Care AssistantJoined: 2024

I adore our residents and feel like we are one happy family. I enjoy the care and helping my colleagues carry out all the personal care and help that our residents need.

Michelle Fentanes
Michelle FentanesJob Title:Support AssistantJoined: 2024

My name is Michelle and I am a Support Assistant at Upton Bay care home. My role is varied and I love that I can help residents with all aspects of their care including helping with mealtimes, reception, housekeeping and some types of care.

Monica Abayomi-Ojo
Monica Abayomi-OjoJob Title:Senior Night Care AssistantJoined: 2024

My name is Monica, I am a Night Senior here at Upton Bay. I enjoy all aspects of my work but in particular, making sure our residents are comfortable and well cared for at night. Sometimes it can be a bit lonely so I like to ensure that everyone has company if they need me.

Onimas Koti
Onimas KotiJob Title:Care AssistantJoined: 2024

My name is Koti, I am a care assistant here at Upton Bay. I thoroughly enjoy helping residents with their needs including mobility, making sure they are washed and dressed along with making everyone smile.

Bonifacio Pallasigui
Bonifacio PallasiguiJob Title:House Keeping AssistantJoined: 2024

My name is Bonifacio and I love working at Upton Bay. Keeping everything clean and shiny is my passion and I enjoy chatting to all the residents and keeping their laundry fresh.

Yamina Neder
Yamina NederJob Title:Care AssistantJoined: 2024

My name is Yamina and I love to make the residents smile. I work hard to ensure every resident is clean and tidy for each day. I love my job and hope that I will work here for a long time.

Yusaf Umar
Yusaf UmarJob Title:General AssistantJoined: 2025

I really love to please our residents and make them smile. I like to ensure they have everything they need and make sure they are happy.

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