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Barchester Upton Bay Care Home

1 Hoyal Road, Poole, Dorset BH15 4HY
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I am always treated with dignity and respect, and the carers are accommodating of my requirements.Robert G(Daughter of Resident/Service User)
Barchester Upton Bay Care Home, Poole
We couldn't recommend Upton Bay enough to anyone who wants excellent careViv W(Daughter of Resident/Service User)
Barchester Upton Bay Care Home, Poole
I have been visiting my friend at Upton Bay for over a year and every visit is enjoyableSarah C(Friend of Resident/Service User)
Barchester Upton Bay Care Home, Poole

Upton Bay is a premier destination offering both residential respite stays and specialised dementia care through its unique memory lane community. Nestled in the picturesque surroundings of Dorset, Upton Bay provides a luxurious and welcoming environment for residents seeking short-term accommodations or expert dementia support.

The residential care at Upton Bay is characterised by its warm and friendly atmosphere, engaging social activities, and personalised well being programmes. Residents can enjoy the...  

Care Provided by Barchester Upton Bay Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 68 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,500N/A

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

Contact Barchester Upton Bay Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Mevin Sohorye (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (68)
  • Single Rooms with ensuite Wet Room (68)

Barchester Upton Bay Care Home Reviews (114)

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10

Barchester Upton Bay Care Home has a Review Score of 10 (9.972) out of 10, based on 53 reviews in the last 2 years. Over all time Barchester Upton Bay Care Home has 114 reviews.

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Showing 114 reviews matching selected criteria
Review from Timothy Y (Son of Resident) published on 14 April 2023 Submitted via Postal Card
Overall Experience

The home was very kind and caring. It was a very professional service that really looked after my mother.

Reply from Mevin Sohorye, General Manager at Barchester Upton Bay Care Home

Thank you for your kind words, it was our absolute pleasure to know your wonderful mum and we are so grateful you entrusted Upton Bay care home with her care.

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Review from Stephen S (Son of Resident) published on 23 January 2023 Submitted via Website
Overall Experience

The service at Upton Bay was excellent, my mother was in respite for 4 months and well looked after. Very friendly care team and management team, and excellence in food and rooms were very well presented during my mother's stay. It was her birthday and she received a small party cake and a gift from the care management team, you would not get that level of service in many care homes. They are very experienced in dealing with dementia patients and all the time my mother was there she was very happy well done to all at Upton Bay, and a massive thank you to all.

Reply from Sophie Payne, Home Services Advisor at Barchester Upton Bay Care Home

Thank you for your kind words, Stephen. We are so appreciative of your feedback and this will mean a great deal to our team who had the pleasure of caring for and knowing your lovely Mum these last four months. We were delighted to be able to celebrate Mum's special birthday at Upton Bay amongst...  

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Review from Julia W (Daughter of Resident) published on 20 December 2022 Submitted via Website
Overall Experience

My mum has been at Barchester Upton Bay Care Home for a month and everyone has been so kind caring and supportive of Mum and the family since she arrived. The manager and all of the team are so responsive and nothing is too much trouble. It was Mum's 91st birthday yesterday and the family were invited for a wonderful lunch and Mum was surprised with a delicious cake. Thank you to everyone for making the day so special.

Reply from Sophie Payne, Home Services Advisor at Barchester Upton Bay Care Home

Thank you Julia for your kind words! It has been a pleasure to have Mum call Upton Bay her home over the last month, and we were delighted to make her 91st a special occasion with all the wonderful family. Your thoughtful review will be passed on to our whole team, we appreciate it.

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Review from M C (Regular Volunteer) published on 8 September 2022 Submitted via Website
Overall Experience
As an Ordinand (trainee priest) I visit many of the residents of Upton Bay as chaplain to the home. I am grateful to the manager for allowing my placement.
Every member of staff I meet is kind, courteous and extremely caring. I see many interactions between staff and those they care for and, without exception, they are incredibly patient and thoughtful with individuals' dignity always being met.
The residents are always well dressed with the ladies having regular hairdressing and beauty treatments - their nails are beautiful and the staff always ensure that the residents look their best.
I have been there at meal times occasionally and the food looks wonderful - restaurant quality and presentation and so much choice!
Upton Bay really feels like a home. There is so much choice for the residents and wonderful social activities.

I really enjoy my visits to be chaplain to residents, staff and any family members needing me and I will be very sad when my 1-year secondment ends next May.

Reply from Mevin Sohorye, General Manager at Barchester Upton Bay Care Home

Thank you for your wonderfully kind words! It is our pleasure to welcome you to our home each week, and we are so grateful for the time you spend with residents, some who may need emotional or spiritual support, and others who just love to chat with you over a cuppa. Having such a great...  

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Review from Jackie H (Daughter of Resident) published on 31 August 2022 Submitted via Website
Overall Experience
Mum has been at Upton Bay for a couple of months now. We originally arranged a respite stay which helped us to be sure that it was the right place for her and us. As other reviews have said it’s a beautiful place in a beautiful location, but as all family members know what you’re really concerned about when choosing a care home for a loved one is whether the care matches the 5-star rating.
Well, I can honestly say yes it does. Everyone at Upton Bay has shown great kindness, they’re always available to answer any questions I have and I pop in any time or day when I’m free to have a cup of tea and see mum.
There’s a great activity program each day so mum is never on her own and always has company and plenty to do.
I’ve also been impressed with how quickly staff have responded to mums changing health needs and kept me up to date with any of my concerns.

A big thank you to the manager and all the team at Upton Bay.

Reply from Mevin Sohorye, General Manager at Barchester Upton Bay Care Home

Thank you for your lovely words, we are so grateful for your kind testimony of Upton Bay. It is a pleasure to have Mum stay with us, and to welcome the family to our home any time.

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Review from Melle L (Daughter of Resident) published on 20 August 2022 Submitted via Website
Overall Experience

What a joy to find Barchester Upton Bay Care Home. Mum felt at home here from day one. I didn’t think I would ever find a care home for mum with suitable high quality of care. I was wrong, Upton Bay is that home, the best in the area by a very long way. The care is excellent as are all the carers /staff /the manager. Facilities are superb as is the food (absolutely lovely food). Mum is very happy indeed. Thank you very much Upton Bay for all that you do, you are the very best in my opinion.

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Review from P P (Daughter of Resident) published on 11 August 2022 Submitted via Postal Card
Overall Experience

From the first time visiting Upton Bay, where we instantly felt at home, to four months later, we knew the right choice was made for our mother. The care and support given by all staff are excellent. It's always a pleasure to visit, greeted by friendly staff with a smile and a chat. A very good range of activities put on. The visit to the park over the Queen's Jubilee was lovely. I cannot recommend enough the manager and the team, facilities, cleanliness, support and care at Upton Bay.

Reply from Mevin Sohorye, General Manager at Barchester Upton Bay Care Home

Thank you so much for your lovely testimonial of care for your lovely Mum. It is always our pleasure to welcome you to our home, and are so pleased yourself and Mum have become part of the Upton Bay family.

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Review from Tess N (Sister of Resident) published on 11 August 2022 Submitted via Postal Card
Overall Experience

The staff here are very friendly and genuine people. The activities provided for residents are particularly impressive. My brother is a resident of Upton Bay and tells me how much he looks forward to the trips out in the minibus. He also likes the food, which is always varied, and luckily, he has his favourite salmon regularly, which pleases me very much.

Reply from Mevin Sohorye, General Manager at Barchester Upton Bay Care Home

We are so pleased your brother is enjoying his new home! Our life enrichment team hospitality team do all they can to ensure each resident has their wishes met. Thank you for your kind words.

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Review from Louise W (Daughter of Resident) published on 11 August 2022 Submitted via Postal Card
Overall Experience

As I write, I'm singing songs in the courtyard at Upton Bay with my dad and other residents and families. It's such a joyful evening in a time where such joyfulness is precious. This has been typical of my experience with everyone at Upton Bay. All the staff are lovely, and the place itself is well throughout and a pleasure to be in. Thank you, Upton Bay.

Reply from Mevin Sohorye, General Manager at Barchester Upton Bay Care Home

What a sing-song it was! It was such a delight to be able to enjoy a lovely evening in the sun with all our families and residents. Thank you for joining us, and we look forward to more shindigs in the near future!

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Review from Daryl E (Daughter of Resident) published on 11 August 2022 Submitted via Postal Card
Overall Experience

Mum has been here for over a year, and when she first came, I didn't think that she would settle. It took a little while, but after a couple of months, she started seeing Barchester as her home, which is all we wanted for her.

Reply from Mevin Sohorye, General Manager at Barchester Upton Bay Care Home

Thank you for your lovely testimonial of your Mums experience at Upton Bay. It is our pleasure to have her stay with us, and we are so pleased that the last year has been a positive one for all the family.

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Review from G P (Son of Resident) published on 8 August 2022 Submitted via Website
Overall Experience

Thank you very much to the management team and care team for welcoming my dad into Upton Bay. All of the family came with dad to settle him in on his first day and all of the staff was caring, compassionate, and kind to all of us, not just dad. I was so impressed with the home. The many facilities you offer and the decor throughout are immaculate.

Reply from Mevin Sohorye, General Manager at Barchester Upton Bay Care Home

We are very grateful that you've shared your experience - we are so pleased that your first day moving your loved one in was a positive experience. Thank you.

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Review from Clare J (Wife of Resident) published on 27 July 2022 Submitted via Postal Card
Overall Experience

The surroundings are modern, clean and welcoming. Not a typical "care home", more like a "care hotel". Lovely cafe area for service users and visitors, plus a choice of seating areas, including a lovely garden. It was a little challenging to visit and leave again in the evening when the reception was closed.

Reply from Mevin Sohorye, General Manager at Barchester Upton Bay Care Home

Thank you for your kind review - we are so glad you enjoyed Upton Bay's facilities and made the most of our garden in the lovely weather we had!

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Review from M P (Next of Kin) published on 25 July 2022 Submitted via Website
Overall Experience

Moving our loved ones into permanent care is something we had never expected to do so soon. However, the experience has been made so much easier by the management team at Upton Bay, who I can’t thank enough. The carers are very kind and always make him smile. They ensure he is comfortable at all times, and his appetite has returned at long last, thanks to the good food and attentive staff. I would recommend Upton Bay to anyone in the same situation based on their compassion and expertise in dementia care.

Reply from Mevin Sohorye, General Manager at Barchester Upton Bay Care Home

Thank you for such a kind testimonial of Upton Bay. It means so much to our team, whose passion it is to care for your loved one.

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Review from A H (Wife of Resident) published on 17 June 2022 Submitted via Postal Card
Overall Experience
Staff extremely helpful and kind.

I was happy to leave my loved one in their hands.

Reply from Mevin Sohorye, General Manager at Barchester Upton Bay Care Home

Thank you for taking the time to so kindly share your experiences with Upton Bay. We will be delighted to welcome your loved one back for another holiday at any time. Kindest regards.

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Review from Derek P (Resident / Service User) published on 17 June 2022 Submitted via Postal Card
Overall Experience

I moved in to give my family the respite they need. The staff have been very kind and understanding during this difficult time. I am always treated with dignity and respect, and the carers are accommodating of my requirements. My facilities are of a very high standard and kept clean and tidy. The lovely ladies always check on me. Nothing is too much trouble.

Reply from Sophie Payne, Home Services Advisor at Barchester Upton Bay Care Home

Thank you for your kind and honest testimonial of Upton Bay - it is hugely appreciated by our team. It's always our pleasure to ensure you are given the best possible care and service.

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Review from Viv W (Daughter of Resident) published on 12 April 2022 Submitted via Website
Overall Experience
Our Dad was in Upton Bay initially for respite and eventually residential care. We were cared for as well as our Dad. The food was amazing and they catered for Dad's needs even as his appetite lessened and he needed alternative softer meals. The room was always immaculate and the care faultless. It was always a pleasure to visit Dad and we were always welcomed at any time of the day.

As Dad reached the end of his life and was placed on end-of-life care we were able to stay with him overnight and during the day. Nothing was too much trouble. The care staff are all absolute diamonds, again nothing was too much trouble even when busy. We were able to leave our Dad in the care of Upton Bay and not have to worry. Upon our Dad passing away, he was treated with absolute dignity and the care staff looked after our family too. Thank you so much for everything. We couldn't recommend Upton Bay enough to anyone who wants excellent care and has to entrust their loved one to a care home

Reply from Mevin Sohorye, General Manager at Barchester Upton Bay Care Home

Thank you Viv for your kind words. On behalf of myself and the whole team at Upton Bay, we are truly grateful to have been able to look after your loved one and the family over the past few months. It has been our pleasure to know and care for your lovely Dad, whom we will cherish within the Upton Bay family.

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Review from Gretchen K (Daughter-in-law of Resident) published on 21 March 2022 Submitted via Website
Overall Experience
My husband and I have just moved his Mum into Upton Bay and these first few days have been a wonderful transition from her home on the Isle of Man into Assisted Living. The Home Service Advisor has been absolutely amazing with helping us navigate this huge change and we all feel welcomed and cared for this week.
Last evening we had a beautifully prepared meal in the Family Room. The chefs have gone out of their way to nurture us with delicious food and warm hospitality.
I know Mum’s new home will continue to hold her as she settles in. And, the best part for her are the dogs that greet her each day.

We are grateful to the whole team at Upton Bay and look forward to many more fine days to come.

Reply from Mevin Sohorye, General Manager at Barchester Upton Bay Care Home

Thank you for your such kind words, we are so privileged to welcome residents and families from far and wide to Upton Bay, and our team truly put their heart and soul into the care they provide. It was our pleasure to have the family with us for a special evening together.

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Review from M M (Friend of Resident) published on 4 March 2022 Submitted via Website
Overall Experience

It’s a pleasure to visit my friend in this home. He’s very happy and well looked after. It’s a shame to let go of independence in older age, but Upton Bay is doing a grand job of making sure he’s still busy every day. The staff are very nice. I booked the private dining room so that we could have lunch and a beer together, which was like old times. Clean home and well looked after. I’m still on my own two wobbly legs for now, but if that changes, I know where I’ll be booking myself in. Cheers for looking after him.

Reply from Mevin Sohorye, General Manager at Barchester Upton Bay Care Home

Thank you - entering the Golden Years can be tough - but we are so pleased that we are able to support individuals throughout this time, enabling them to live in the best possible wellbeing!

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Review from L H (Wife of Resident) published on 9 December 2021 Submitted via Postal Card
Overall Experience

I have nothing but praise after my visit to take my husband out to lunch yesterday. He was happy, beautifully shaved and I was more than happy and our little dog was so pleased to see him. On returning to Upton Bay we were greeted by smiling people doing something for children in need. Lots of laughter greeted us at the door. Well done to you and your team, I am very grateful I found you all.

Reply from Mevin Sohorye, General Manager at Barchester Upton Bay Care Home

Thank you for your lovely review of Upton Bay - we pride ourselves on creating the best possible experience for families within our home - and it's wonderful to hear how happy you were to see your husband!

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Review from V M (Daughter of Resident) published on 18 October 2021 Submitted via Postal Card
Overall Experience

From my first enquiry to dad starting we have been treated with respect and care. All staff and management take time to reassure you and answer any questions. I can't recommend or thank them for dads care enough. We hope to see you again in the future. Highly recommend. Thank you.

Reply from Mevin Sohorye, General Manager at Barchester Upton Bay Care Home

Thank you for your kind words. They mean so much to our team, whose passion is to provide exceptional care for your loved ones. It is a joy to care for our residents and to have such wonderful families come to us.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 May 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (81) & Events (8)

News
  • 10 Aug 2026

    A lovely mid-morning trip to the Park with Sally, Doreen and Mary .We enjoyed gentle walks, colourful beach huts, children building sandcastles and stunning views across to the Purbeck Hills....

  • 10 Aug 2026

    Residents and Friends had a wonderful time enjoying the beauty of the flowers that were kindly donated by Asda Poole. Residents sat in the garden making their flower arrangements

  • 21 Jul 2026

    Happy National Ice Cream Day. Our residential floor residents loved socialising while watching Activities Lead Karen make homemade ice cream. Everyone joined in a little by folding in the flavours!...

Upcoming Events

Awards / Recognitions (80)

Accreditations

There are no accreditations posted yet for Barchester Upton Bay Care Home.

Meet the Team (40)

Mevin Sohorye
Mevin SohoryeJob Title:General Manager/Dementia ChampionJoined: 2020

Hi everyone, I'm Mevin, General Manager here at Upton Bay.

I hail from the beautiful island of Mauritius and began my career in care under the advice of my greatest influence – My Mum. For this very reason, it has always been a vocation for me.

I have a wealth of experience, having worked for both private and public health care providers, and I have ‘worked my way up’. Before joining Barchester, I was a Home Manager for a specialist dementia and mental health Care Home. I have also spent some years in London working for a large care provider where I progressed from Deputy Manager to a Senior Management role, which involved overseeing the smooth running of 16 homes specialising in nursing, dementia care and mental health. I have gained many qualifications, including NVQ 5 Management and Leadership.

I strive for excellence and will dedicate myself to ensuring those who live here will have the best quality of life possible. I am deeply passionate about bringing the absolute best out of everyone, and I care very much about the team around me. Most of all, I lead with my heart.

I live locally with my beautiful and devoted wife, Rachel, and we have recently celebrated our 10th Wedding Anniversary. I am also an avid Liverpool fan and will rarely miss a match! I love to cook, and I am a trained chef. Also, music and dance are a huge vice to me.

Shadow Gould
Shadow GouldJob Title:Deputy Home ManagerJoined: 2021

My story into care initially started on somewhat of a whim, in all honesty, I don’t think the twenty-year-old me quite realised the path I would be taking in those coming days, months and years. I fell in love with my role, the feeling of making a difference in someone’s day, big or small or even if this was for the smallest of seconds, in that moment to that person it mattered, and it mattered to me. Seeing the smiles, hearing the laughter, the happiness and the joy from others is what truly makes working in care so special to me. I progressed and transitioned through the roles of Care Giver, Senior Care Giver and Deputy Manager whilst attaining my qualifications and NVQs. I have predominantly worked in Residential, Dementia and Mental Health care settings, and my key area of interest is Safeguarding.

For any person, family member or loved one choosing a care home can understandably be an extremely difficult time, the worries, possible guilt and most likely the million and one questions racing around their minds, yet having an open door culture, a strong committed and well-trained team is something I feel can really help reduce those worries and anxieties. I am a strong believer that the only thing to change when moving into a care setting is the postcode, whilst being supported to live life to the very fullest, providing continuous opportunities to love, grow and laugh whilst promoting living life to the very fullest.

Barchester’s renowned reputation and ethos prove only too much that this career change was most definitely the start of yet another exciting chapter and very much an opportunity to share my knowledge and expertise with the rest of the team embarking on this upcoming venture.

Upton Bay will no doubt be an extremely special, happy home, providing the very most outstanding support and care, promoting togetherness and independence.

Outside work, I love to spend time visiting lots of different places whilst experiencing different cultures, not forgetting the tasting and trying new foods! I have quite a passion for art, I love to draw and paint. My friends and family are so very special to me, I love spending time with those that I love dearly, whether this be over a glass of wine in the sunshine, a BBQ or just a ‘natter’ on the phone.

Monika Sypula
Monika SypulaJob Title:Home AdministratorJoined: 2021

Hello, my name is Monika and I am the Administrator at Upton Bay Care Home.

What was only ever meant to have been a two-week holiday in England ended up with me falling in love with the ‘Sunny South Coast’ and fifteen years later it has become the place I call home. I really do love Dorset.

Owing to my strong philanthropic streak and caring nature, I made the choice to work in care after 11 years as an Administrator at a University in Poland.

Most recently I worked as an Administrator in a specialist Residential Dementia care home. I enjoy the buzz and atmosphere of care home life and love getting to know the residents, their loved ones and their life history.

Whilst my role is to primarily oversee the day-to-day administrative duties for the home I will most certainly be immersing myself into day-to-day life at Upton Bay. I believe very much in the Barchester ethos of ‘celebrating life’ and this is something I personally live by.

Outside of work I am a volunteer with a number of local charities most notably Julia’s House, which is a children’s charity and I actively support them in my free time, I relish in it and love getting out into the community. I love walks on the beach and am a strong advocate for being environmentally friendly.

I am so proud to say I work for Barchester Healthcare with such a wonderful, unique, diverse and open-minded team that clearly shares the same passion for care as I do - It’s such an exciting time and I cannot wait to meet you all.

Ola Kobylinska
Ola KobylinskaJob Title:Home Services AdvisorJoined: 2022

Hi, my name is Ola, and I'm a Home Services Advisor at Upton Bay.

I am on hand to meet and chat with you, to answer any questions you might have while deciding and looking for the perfect home.

My role includes supporting potential residents and their loved ones when considering care in our beautiful home.

I truly enjoy building connections within our local community.

Outside of work, I run a volleyball team and have a family with two children.

Karen Grant
Karen GrantJob Title:Activity Lead/Dementia ChampionJoined: 2021

Hi, everyone, my name is Karen, and I am thrilled to be the Activity Co-ordinator at Upton Bay Care Home.

I first worked in the care sector in 2010, starting in domiciliary care and progressing to Care Coordinator. I have since gained a wealth of experience in dedicated Dementia and Residential Activities, working as a Peripatetic Activity Co-ordinator in 16 out of 20 homes within a group. Then, in 2018, I was part of a team that commissioned a new luxury care home, where I was an Activity Team Leader.

I enjoy making wishes come true for residents - In February 2015 I organised my first Wedding in a care home, the lady resident who was living with Dementia was unable to travel to Hertfordshire for her Granddaughters wedding so I brought the wedding to her, so I organised a Wedding Blessing at the home, we had a Vicar, A choir, all of the bridal party, the flowers, a buffet, a wedding cake, champagne, the full works. This really made this lady's day a special day for her. In 2017, I organised a smaller Wedding in the garden, and this was a special wish for a gentleman resident to see his Granddaughter married. Organising these special moments gives me a lot of pleasure, knowing I have made them feel special and to give families that happiness and see them smile.

When I am not organising Activities or Events, I like to spend my own leisure time walking along Sandbanks/Bournemouth beaches, or gardening.

My passion is the Theatre, seeing the latest Musical in London's West End. Since the age of 4, I have been dancing - ballet, tap, jazz, modern and ballroom Semi-professionally and in the Amateur world. I have been singing since I was 12, and I have performed in over 32 musicals and many musical concerts. I am a lifelong member of Poole and Parkstone Musical Theatre Productions. My last performing concert was A Century of Song, and the last Musical I performed in was Anything Goes with BMT. My most treasured performances have to be singing with Barry Manilow at the BIC and performing on BBC South in a talent show.

The most important people in my life are my 3 stepsons, daughters-in-law, and 7 step-grandchildren. My Cats are my world, Louis, my Blue Mitted Ragdoll and Reggie, my Chocolate Point Birman. In 2011, after 30 years of married life, I lost my beloved husband; however, I can’t thank Poole and Bournemouth Hospitals enough for looking after him so well.

I cannot wait to welcome our residents into their wonderful new homes and help to bring smiles, joy and laughter to each day.

Elsa Moco
Elsa MocoJob Title:Head Housekeeper/Speak Up Champion/Infection ControlJoined: 2021

Hello, My name is Elsa, I am the Head Housekeeper at Upton Bay. I strive to ensure our home is looking pristine at all times. I respect that this is our resident's home, and take pride in making it a beautiful living environment for them all.

I lead an excellent team whose high standards and attention to detail keep Upton Bay immaculate at all times.

Mark Jeffries
Mark JeffriesJob Title:Head of Maintenance/Speak up championJoined: 2021

I have been with Upton Bay since January 2021, when I helped with the opening commission.

Having started here as the Second Chef, I have always had a passion for maintenance and was able to help with the bus-driving trips that we offer to our residents.

Gardening has been a part of my life for a long time, so I also took on the position of Gardener. Over time, my role developed into a Maintenance Assistant, so when the Head role became available, I jumped at the chance.

I love making sure everything is safe for our residents, keeping the home and gardens clean and tidy and generally looking after the home.

Upton Bay is a special place, and I like to think I helped to make it that little bit better.

Marco Mauro
Marco MauroJob Title:Head ChefJoined: 2026

Marco Mauro is an experienced and highly accomplished chef with more than 30 years in the culinary profession across Italy and the United Kingdom. Originally from Sicily, he trained in catering and developed an early passion for food, shaped by the strong culinary heritage of his home country.

After moving to London in 1990, Marco built an impressive career in some of the UK’s most respected hotels and restaurants, including Grosvenor House Hotel, the Criterion Restaurant, Marriott Sprowston Manor, and the five-star Hilton Hotel on Park Lane. During this time, he worked alongside acclaimed Michelin-starred chefs including Marcus Wareing, Jason Atherton, and Sat Bains, gaining invaluable experience in fine dining, banqueting, and high-volume kitchen leadership.

Marco has also successfully owned and managed his own Italian restaurant and delicatessen, further strengthening his commercial and operational expertise. His career has seen him progress into senior leadership roles such as Head Chef, Executive Chef, Catering Manager, and Kitchen Manager, with responsibility for menu development, staff training, food safety, and financial management.

Now working within the care sector, Marco is committed to delivering nutritious, high-quality meals and leading teams with professionalism, creativity, and care. His career reflects a deep dedication to culinary excellence and a lifelong passion for food.

Emma Barlow
Emma BarlowJob Title:Community Lead/Dementia Champion/Enable ChampionJoined: 2021

Hi there, my name is Emma, and I am a Community Lead. I am so proud and excited to be part of such a great new home and team.

I am honoured to be one of the first people you and your loved ones will meet. I understand that it can be an emotional time moving into a care home, but rest assured, we will be offering the best care, comfort and companionship possible.

I have been working in the care industry for 16 years now. I love my job, and I am very passionate about what I do as a Senior Care Assistant. I love making a difference and putting a smile on someone’s face.

Outside of work, I have a beautiful, loving family, a husband, 3 grown-up children, a dog and a cat. I love going for walks, come rain or shine and enjoy picnics out in the countryside.

I look forward to meeting you all and welcoming you to Upton Bay.

Emma Radford
Emma RadfordJob Title:Community LeadJoined: 2021

Hi, my name is Emma, and I have joined Barchester to be part of the team at Upton Bay as a Senior Care Assistant and was promoted to the Community Lead role. I have been in the care sector since 2012 and find it the most rewarding of careers. I love to make people smile and to be able to support people to live their best lives, however possible.

I feel so lucky to have been chosen as part of this wonderful new team in a fantastic setting.

Ashley Gibson
Ashley GibsonJob Title:Community Lead/Enable ChampionJoined: 2023

My name is Ashley, I am a Community Lead here at Upton Bay care home. I have worked in care for many years and thoroughly enjoy being part of the team. I particularly enjoy helping vulnerable elderly residents, and with a warm, kind, nurturing approach, I can help make that day a little bit better. We have a great team here, and we all support each other.

Marcin Gajewski
Marcin GajewskiJob Title:Sous ChefJoined: 2026

Marcin Gajewski is an experienced culinary professional with more than 20 years’ expertise in catering and healthcare. Originally from Poland, he completed his catering education before moving to England, where he gained valuable experience in busy hospitality settings, including Bournemouth Pier and a Spanish à la carte restaurant. He later built a successful career in healthcare catering, working with leading providers such as Four Seasons Health Care and Caring Homes Group for the past eight years. Marcin is passionate about delivering high-quality, nutritious meals and supporting specialist dietary needs, and is excited to bring his skills to Barchester Care.

Rose Hollis
Rose HollisJob Title:Night Care AssistantJoined: 2021

Hi my name is Rose and I have worked in care for a number of years, I am passionate about delivering a high quality of care. I’m so proud to be part of the team at Upton Bay

I am married with six children and I enjoy family time, gardening, reading, travelling and musicals.

I look forward to welcoming you and your family to Upton Bay.

Sue Scott
Sue ScottJob Title:ReceptionistJoined: 2021

Hello, my name is Sue, and I work with the Reception team at Upton Bay. I look forward to welcoming you to our lovely home. I thoroughly enjoy showing guests around our beautiful home and assisting with any queries. We are always happy to welcome you and make a lovely cup of tea or coffee for you and your guests. I love working as part of the Upton Bay family and look forward to meeting you soon.

Ivy Morente
Ivy MorenteJob Title:Senior Care AssistantJoined: 2021

Hi, I'm Ivy, Senior Care assistant at Upton Bay

Sarah Harrison
Sarah HarrisonJob Title:Care AssistantJoined: 2021

Hello, my name is Sarah, I am a night Senior care assistant at Upton Bay. I look forward to getting to know all the ladies and gents who come through our doors at Upton Bay!

Dan Saguirre
Dan SaguirreJob Title:Senior Care AssistantJoined: 2023

My name is Dan and I am a senior carer here at Upton Bay. I have been working in care for a long time and have a lot of experience within this field. I am keen to learn and am embracing this new challenge of being a senior. The team at Upton Bay are really lovely and I am getting on well with all of the residents. I have a gentle, calm nature with a huge smile and want to help as much as I can.

Katie White
Katie WhiteJob Title:Care Assistant/Buddy ChampionJoined: 2023

Hi, my name is Katie White, and I am a Carer here at Upton Bay. I really like the team and residents here and my job is really interesting. There are so many different parts to care and I love making a difference to our residents and helping them with their individual needs. I particularly enjoy engaging with everyone and helping with any small tasks

Maria Goncalves
Maria GoncalvesJob Title:Kitchen AssistantJoined: 2023

Hi, my name is Maria, and I am a Kitchen Assistant here at Upton Bay.

I support our chef in preparing and serving nutritious meals for our residents.

I love to sing and dance, which our residents love. I am always bringing joy and laughter to everyone and often have them up and dancing. I love working with elderly people and want to help them as much as I can.

Lizzy Gray
Lizzy GrayJob Title:Senior Care AssistantJoined: 2021

My passion is care. Whether it be assisting people with their morning routines to look and feel their best, or being a friend to residents in times of need, I pride myself on always giving our ladies and gentlemen my best self and being intuitive to their needs.

Every day at Upton Bay is different and exciting, and I'm delighted to be a part of such a lovely home.

Rebecca Johnson
Rebecca JohnsonJob Title:Care AssistantJoined: 2022

As a Care Assistant, I'm dedicated to providing high-quality care to your loved ones and take pride in promoting dignity and self-expression.

Jody Habgood
Jody HabgoodJob Title:Care AssistantJoined: 2022

Hello, I'm Jody, and I'm a part of the care team at Upton Bay. I am hugely enjoying my role in this wonderful care home, and it has been so lovely to meet all of the ladies and gents who have chosen to call Upton Bay their home.

Erano Collantes
Erano CollantesJob Title:Housekeeping AssistantJoined: 2022

My name is Erano and I work part-time in housekeeping here at Upton Bay. I take pride in my work and try to focus on keeping the carpets and bedrooms clean and tidy. I enjoy doing the deep cleaning to make sure that everything is looking nice for our residents.

Narmaya Rana
Narmaya RanaJob Title:Housekeeping AssistantJoined: 2022

Hello, I'm Sita, the Housekeeping assistant at Upton Bay Care Home. It's my pleasure to keep our residents' homes clean, tidy, and truly feeling like their homes!

Liezel Pilambato
Liezel PilambatoJob Title:Housekeeping AssistantJoined: 2023

My name is Liezel, I work as a housekeeper for Upton Bay. I love helping residents with their washing and helping to keep clean their rooms. The home is beautiful and it is lovely to work with such a friendly, professional team.

April Rose Hartwell
April Rose HartwellJob Title:Senior Care AssistantJoined: 2023

My name is April, I am a care Senior carer here at Upton Bay care home. I have worked in care for many years and thoroughly enjoy being part of the team. I particularly enjoy helping vulnerable elderly residents and with a warm, kind, nurturing approach I can help make that day a little bit better. We have a great team here and we all support each other.

Lauren Tinsdale
Lauren TinsdaleJob Title:Care AssistantJoined: 2023

My name is Lauren, I am a care assistant here at Upton Bay. I love helping our residents with all their needs and making everything a little easier for each and every one of them.

Sylvia Dudek
Sylvia DudekJob Title:Care AssistantJoined: 2023

My name is Sylvia and I am a care assistant at Upton Bay. It brings me great pleasure to see smiles on our resident's faces when we have a giggle and a chat. I love to care for everyone and it makes me very happy to be part of this team. We are like a family.

Chloe Dimascio
Chloe DimascioJob Title:Activities AssistantJoined: 2024

My name is Chloe and I am an Activities assistant here at Upton Bay. I love all the residents and find pleasure in helping them enjoy all the amazing activities we run here. In particular, I like one-on-one with individuals especially when I give manicures and paint nails. I am so pleased that I can be part of this lovely family.

Kirsty Carpenter
Kirsty CarpenterJob Title:Care AssistantJoined: 2021

Hello everyone my name is Kirsty and I am truly proud and very honoured to have been chosen to be part of such a great new home and team here at Upton Bay care home.

I am very excited to be one of the first faces you and your loved ones will see when you join us at Upton Bay, I understand that it can be very difficult and emotional when you or a loved one moves into a care home but please be rest assured we will provide the absolute best care possible, making the transition as easy as possible.

I have worked in the care industry for almost 6 years now and it is my absolute passion, I love my role as a Care Assistant and making a big difference to someone’s day is such a great feeling, nothing beats it.

Outside work, I have a beautiful family, partner, two children and a Yorkshire terrier called Teddy. We love putting on our wellies come rain or shine and to go off exploring, we are so lucky with our surroundings. I love to bake, mainly sweet things as I have a very big sweet tooth and I love spending time with friends and family.

I look forward to meeting you all with a big smile and a warm welcome to Upton Bay.

Daniel Hakaminza
Daniel HakaminzaJob Title:Care AssistantJoined: 2024

My name is Dan and I am a Care Assistant at Upton Bay. I have recently joined as previously I worked in my home town Johannesburg in South Africa. I love to make the residents smile and take care of their every need.

Sheeba Jose
Sheeba JoseJob Title:Night Care AssistantJoined: 2024

My name is Sheeba and I am a night care assistant here at Upton Bay. I love working at night so that I can ensure that residents are settled and sleep well. If anyone needs company or a drink then I am happy to help.

Louise Gibson
Louise GibsonJob Title:Senior Care AssistantJoined: 2024

My name is Louise, and I am a Senior care assistant here at Upton Bay. I love my job and all our residents. I particularly enjoy finding out about a resident's past and listening to the stories that they tell. Our team is like a family, and I feel proud to be part of the Upton Bay family.

Bahareh Jamalipour
Bahareh JamalipourJob Title:Care AssistantJoined: 2024

I adore our residents and feel like we are one happy family. I enjoy the care and helping my colleagues carry out all the personal care and help that our residents need.

Michelle Fentanes
Michelle FentanesJob Title:Support AssistantJoined: 2024

My name is Michelle and I am a Support Assistant at Upton Bay care home. My role is varied and I love that I can help residents with all aspects of their care including helping with mealtimes, reception, housekeeping and some types of care.

Monica Abayomi-Ojo
Monica Abayomi-OjoJob Title:Senior Night Care AssistantJoined: 2024

My name is Monica, I am a Night Senior here at Upton Bay. I enjoy all aspects of my work but in particular, making sure our residents are comfortable and well cared for at night. Sometimes it can be a bit lonely so I like to ensure that everyone has company if they need me.

Onimas Koti
Onimas KotiJob Title:Care AssistantJoined: 2024

My name is Koti, I am a care assistant here at Upton Bay. I thoroughly enjoy helping residents with their needs including mobility, making sure they are washed and dressed along with making everyone smile.

Bonifacio Pallasigui
Bonifacio PallasiguiJob Title:House Keeping AssistantJoined: 2024

My name is Bonifacio and I love working at Upton Bay. Keeping everything clean and shiny is my passion and I enjoy chatting to all the residents and keeping their laundry fresh.

Yamina Neder
Yamina NederJob Title:Care AssistantJoined: 2024

My name is Yamina and I love to make the residents smile. I work hard to ensure every resident is clean and tidy for each day. I love my job and hope that I will work here for a long time.

Yusaf Umar
Yusaf UmarJob Title:General AssistantJoined: 2025

I really love to please our residents and make them smile. I like to ensure they have everything they need and make sure they are happy.

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