Charrington Manor Care Home

Thank you for your lovely positive feedback about our home.

Thank you so much for your wonderful feedback which I will share with all my team. We pride ourselves on delivering the best care and support, and it is wonderful to have this recognised.

Thank you for leaving such a wonderful review of our home. We are thrilled that your Grandad has settled into our home and is enjoying his new home. We look forward to welcoming you back to our home soon.

What lovely words, mum is such a joy to care for she is always smiling and looks so happy. We will share your appreciation with the team and thank you so much it means a lot to us to be recognised for the work that we do.

Thank you so much for your lovely words, we all started this journey together at the beginning of 2022, and look how far we have come, Dad has thrived since coming to us and Charrington wouldn't be the same without his cheeky character. We will share your comments with the team to show them how much families appreciate their work and look forward to seeing you all again soon.

Thank you for your lovely review which we will share with the team. Mum was very special to us and we will always remember her, such a gentle spirit and we will miss her greatly as well as you girls who were such a familiar presence at Charrington. Much love to you all.

Thank you so much for your review, and pleased you had such a positive experience and that your father-in-law has settled in so well. We had a head start with him in fairness knowing him so well as he regularly visited his wife who had been with us for a while now and he seems to have fitted in like a hand to a glove.

Many thanks for your review and your feedback that we have considered and acted upon. We appreciate your input and apologise for any inconvenience caused due to your missing shower curtain. We keep a good supply of spare shower curtains in the home, all bathrooms have now been checked where a curtain was missing, we have put a new one in place.

Regarding the activities, we plan them based on residents' requests and preferences. Our goal is to provide meaningful activities for all our residents, with a variety of entertainers. We actively seek feedback from residents through meetings, one-on-one chats, and other channels. If you have any suggestions or if there's anything we can do better, please feel free to speak to our management team or the wellbeing coach.

As for the food, rest assured that all meals are cooked fresh on our premises daily. We strive to plan a variety of meals each day based on our residents’ preferences and dietary needs, including offering an alternative menu every day. We continuously seek feedback from our residents to improve the quality of the products we use. If you have any specific suggestions about food or anything else you need, please provide direct feedback to our management team or head chef.

Your mother-in-law puts a twinkle in all our eyes, she is such a joy to be around with her lovely smile and positive energy. We are so happy that it has worked out so well for the whole family. Look forward to seeing you as always.

Thank you so much for your review. The staff work very hard to ensure our residents are happy living at Charrington Manor, so it is lovely to hear from families that all their hard work is worth it. We will share this with the team so they know how much families appreciate them. Regional Community Relations Lead.

Thank you for your comments, we will share them with our staff who, as you say, are 'amazing' and work so very hard to ensure our residents are safe, well cared for, and as happy as they can possibly be.

Thank you so much for your lovely words, we always look forward to your visits (not just because of the chocolates) and hope to see you again very soon. We will share your review with the staff team, who like to know that they are appreciated.