Charrington Manor Care Home

1A Hobbs Close, West Byfleet KT14 6LT
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9.9 93 Reviews
  • Charrington Manor Care Home, West Byfleet
Charrington Manor is a stunning, state-of-the-art care home situated in West Byfleet, offering residential, dementia and nursing care, as well short breaks for the older community.

This luxury care home is now open and welcoming new residents - book your tour today to find out more about the exceptional features and facilities which set Charrington Manor apart from the standard care home.

Part of the Hamberley Care Homes group, Charrington Manor Care Home in West Byfleet features:

- Spacious en-suite bedrooms, beautifully appointed in a range of themes for comfortable and stylish living
- The wellbeing and beauty salon, that includes hairdressing and a nail bar for manicures, pedicures and hand massages
- A bar and an elegant café to enjoy a cappuccino with family and friends, and bright living spaces for socialising across all floors
- A deluxe cinema where residents can enjoy their favourite films or the latest releases in classic style

Charrington Manor offers luxurious living coupled with a new and innovative approach to truly personalised care. Within the home, you will find the award-winning Homemakers of Hamberley.

The Homemakers not only provide the highest quality of care but they focus on the tiny details that make each day special for every resident.

Happiness and harmony are at the heart of home life and that is why Charrington Manor has a designated wellbeing and lifestyle coach to ensure that they create a nurturing and stimulating environment for everyone, residents and staff alike.

This personalised approach to care means that the care home can cater for all their residents’ unique wellbeing needs, providing as little or as much support as you require.

Whatever you need to live the life you want, you'll find it at Charrington Manor - book your tour today.
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Care Provided by Charrington Manor Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1945
  • Self-Funded Residential Dementia Care: from £2095
  • Self-Funded Nursing Care: from £2255
  • Self-Funded Nursing Dementia Care: from £2365

Please contact the home directly to discuss the fees, inclusions and exclusions and to discuss any third party contributions you may be entitled to.

These prices are only a guideline, please contact Charrington Manor Care Home to find out the exact price for your requirements.

Contact Charrington Manor Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Charrington Manor Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Alina Varga-Pali (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022

Room Information

  • Single Rooms (74)
  • Single Rooms with Ensuite Wet Room (74)
  • Couples/Companion Rooms with Ensuite Wet Room (6)

Visiting

  • No restrictions on visiting

Parking

  • Parking is available on site

Charrington Manor Care Home Reviews (93)

9.9

Charrington Manor Care Home has a Review Score of 9.9 (9.938) out of 10, based on 59 reviews in the last 2 years.
Over all time Charrington Manor Care Home has 93 reviews.

Overall Experience
  • 85
  • 8
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Date Published
  • 93
  • 13
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  • 59
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Reviewer Connection to Charrington Manor Care Home
  • 35
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  • 5
  • 3
  • 3
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  • 1
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Total of 93, showing 61-80
Review from V A (Daughter of Resident) published on 6 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum became a resident at Charrington Manor in August 2023. Such a big change can be difficult but she was warmly welcomed and a lot of effort from everyone has helped Mum settle in and become part of the Charrington family. She now says she would never leave! Always a lovely warm, friendly atmosphere
and efficient help, medical or otherwise is available.
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Review from M C (Resident) published on 6 December 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A well-planned building.
Shower without a curtain is a bit messy! Do understand the reason for not providing a curtain. The overall care is good and the prompt response by the nurses when I had to be admitted to hospital was prompt and on return, I received good care. Many activities organised, not
always to my taste - too many Elvis impersonators! Not much in the way of classical music. Numerous complaints of poor quality food - much is wasted I think - I would like a new supplier.
Reply from Lesley Loizou, Regional Community Relations Lead at Charrington Manor Care HomeMany thanks for your review and your feedback that we have considered and acted upon. We appreciate your input and apologise for any inconvenience caused due to your missing shower curtain. We keep a good supply of spare shower curtains in the home, all bathrooms have now been checked where a curtain was missing, we have put a new one in place.

Regarding the activities, we plan them based on residents' requests and preferences. Our goal is to provide meaningful activities for all our residents, with a variety of entertainers. We actively seek feedback from residents through meetings, one-on-one chats, and other channels. If you have any suggestions or if there's anything we can do better, please feel free to speak to our management team or the wellbeing coach.

As for the food, rest assured that all meals are cooked fresh on our premises daily. We strive to plan a variety of meals each day based on our residents’ preferences and dietary needs, including offering an alternative menu every day. We continuously seek feedback from our residents to improve the quality of the products we use. If you have any specific suggestions about food or anything else you need, please provide direct feedback to our management team or head chef.
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Review from T F (Son of Resident) published on 6 December 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been at Charrington Manor for 10 months and is well settled now. She is comfortable and enjoys the company and has made good friends. She loves the staff and feels safe and secure.
Reply from Lesley Loizou, Regional Community Relations Lead at Charrington Manor Care HomeThank you very much for your review. We aim to provide a 5-star service across the board to our residents. Please feel free to provide direct feedback to the management so we can continuously improve our service. We value and seek your continuous input and collaboration.
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Review from S C (Sister of Resident) published on 28 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Charrington is a friendly caring home. Each resident is treated as an individual with all of their needs addressed. The activities and entertainment are of a high standard, offering something for everyone. All of the staff, both administrative and home makers, are exemplary. A real home.
Reply from Lesley Loizou, Regional Community Relations Lead at Charrington Manor Care HomeThank you so much for your lovely review, we will let the staff know how much you appreciate them. Kind regards.
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Review from Paul K (Son-in-law of Resident) published on 18 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Charrington Manor is a wonderful care home. My mother-in law-is very happy. Loves all the staff, who treat her like royalty. She was very down after a major cancer operation and her daughters worried that she wouldn’t be happy! She is fully recovered and the family is delighted with the care and attention
she receives every day. The twinkle in her eyes has returned. There is an activity every day and she loves meal times. Charrington is a top care home with top people. Thank you to everyone.
Reply from Lesley Loizou, Regional Community Relations Lead at Charrington Manor Care HomeYour mother-in-law puts a twinkle in all our eyes, she is such a joy to be around with her lovely smile and positive energy. We are so happy that it has worked out so well for the whole family. Look forward to seeing you as always.
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Review from R H (Daughter of Resident) published on 10 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely staff and a beautiful building and garden. It’s the extra details that make such a difference; white linen table cloths and napkins, delicious food and drinks, comfy lounges, high ceilings and airy rooms. The cinema and hair and nail salon are excellent. Mum loves the variety of the afternoon
live entertainment, especially the opportunities to dance and the opera singer. Staff don’t just help the residents, they constantly engage with them and spend time talking to them. Their kindness and warmth makes for a welcoming and happy home.
Reply from Lesley Loizou, Regional Community Relations Lead at Charrington Manor Care HomeThank you so much for your review. The staff work very hard to ensure our residents are happy living at Charrington Manor, so it is lovely to hear from families that all their hard work is worth it. We will share this with the team so they know how much families appreciate them. Regional Community Relations Lead.
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Review from Sally D (Wife of Resident) published on 10 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been at this home for a few months due to dementia. It has not been an easy journey for him or me, but the staff are amazing. Whenever I have had problems with him they are there to support me with such care, as much as they care for him. Dementia is the saddest disease and they look
after him so well. My guilt over the whole situation has been awful, but they always put my mind at rest that he is fine and mostly happy. I can ring them anytime for an update as I do not see him as often as I would like due to our close connection seems to upset his time there. But I will always visit as I love this place and the staff. The best place for your relatives and my son knows if I ever have to go into a home this is the one for me.
Reply from Lesley Loizou, Regional Community Relations Lead at Charrington Manor Care HomeThank you for your comments, we will share them with our staff who, as you say, are 'amazing' and work so very hard to ensure our residents are safe, well cared for, and as happy as they can possibly be.
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Review from Andrew B (Son of Resident) published on 8 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My bedridden father has been a resident at Charrington Manor for over eighteen months and I am happy to say that I have never regretted the choice of care home. The staff are absolutely first-class. I am always met with a heartfelt reception when visiting from Europe and kept fully up to date on my
father‘s condition. Any problems, medical or otherwise, are dealt with professionally and in a timely manner. Everybody, from the frontline staff to the admin team, are true professionals and I am extremely grateful for all they do to keep Dad comfortable. Highly recommended.
Reply from Lesley Loizou, Regional Community Relations Lead at Charrington Manor Care HomeThank you so much for your lovely words, we always look forward to your visits (not just because of the chocolates) and hope to see you again very soon. We will share your review with the staff team, who like to know that they are appreciated.
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Review from Patricia C (Resident) assisted by family/friend published on 21 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A caring home with friendly staff, always ready to help. Charrington Manor has a homely feel both in my suite and communal areas. The garden is lovely to be able to wonder around and sit outside when the weather is good. I enjoy the activities which are always varied and suitable for me. I feel very
safe and comfortable here.
Reply from Lesley Loizou, Regional Community Relations Lead at Charrington Manor Care HomeThank you, Patricia; it is an absolute pleasure and privilege to have you living with us and to see you smiling every day in the cafe.
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Review from Julia G (Daughter of Resident) published on 12 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
A care home that is more like a five-star hotel. I am so impressed with Charrington Manor Care Home, the surroundings are modern and clean with excellent facilities: hair/nail salon, cinema room, bar and bistro as well as a lovely garden area that are enjoyed by both the residents and visitors. Varied
daily activities are well executed to stimulate and encourage residents to participate and enjoy. The care is absolutely fantastic where nothing is too much effort, all the staff and homemakers are attentive, patient, caring and compassionate, who really care for my mum, providing a safe and comfortable environment for her to live in which she was unable to do in her own home. The food is excellent: balanced and nutritious (the chef even made a lovely birthday cake for my mum on her birthday) I am delighted that she is so settled and happy and has made many new friends. All aspects of Mum's physical and mental well-being are taken care of. How great to have found such an excellent home.
Reply from Lesley Loizou, Regional Community Relations Lead at Charrington Manor Care HomeDear Julia, thank you so much for your kind words, it is important for us to share this feedback with our staff so they know that all their hard work and efforts are recognised and appreciated. Mum is a pleasure to take care of and always has a lovely smile for everyone.
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Review from G W (Resident) published on 20 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent party. 100% well done.
Reply from Lesley Loizou, Regional Community Relations Lead at Charrington Manor Care HomeThank you so much, the input for the Coronation party by all staff was immense so we are delighted that you enjoyed it and will share your feedback with the team.
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Review from Gordon D (Resident) published on 20 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Today I have much enjoyed the Coronation lunch along with many other residents. All the staff have worked extremely hard to make it a great success. I have been a resident for five or six months and the standard of meals has gradually improved during that time. Hence today's excellent food.
The care
and support of the staff clearly showed itself. Looking after everyone's needs. There was a sense of fun throughout.
Reply from Lesley Loizou, Regional Community Relations Lead at Charrington Manor Care HomeThank you so much for your review which we will feedback to the staff, we had such a good time at the Coronation party and delighted that you recognise the efforts made by the chef and his team with regard to the food produced.
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Review from David S (Resident) published on 6 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As an experienced resident with four years living at another, similar style home, I rate Charrington Manor Care Home as a genuine 'luxury home' and feel very fortunate to be here.
Reply from Lesley Loizou, Regional Community Relations Lead at Charrington Manor Care HomeDear David, thank you so much for your kind words, it has been a real pleasure having you at Charrington and so pleased you are glad of your move to us which we know was a big change, you seem to have fitted in like a hand in a glove and I know that you have made some lovely new friends amongst our residents. Thank you for being such a positive force in our home.
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Review from J M (Daughter of Resident) published on 30 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All seems well. Mum has been kept safe with the constant vigilance of Charrington Manor Care Home homemakers which was the main requirement for our mother. Food is wonderful - plenty of it too!
Lots of entertainment, almost daily, keeps Mum stimulated.
All areas are clean and tidy.
As a family,
we are very happy with the care Mum receives at Charrington Manor, long may it last!
Reply from Lesley Loizou, Regional Community Relations Lead at Charrington Manor Care HomeGreat to hear that we are achieving our goal of keeping residents safe and comfortable, with good food and entertainment on top. We will share your comments with the team who all work so hard to make the lives of our residents as great as possible. Look forward to seeing you at Charrington again soon.
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Review from Christine H (Daughter of Resident) published on 30 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care facilities, entertainment, staff and food are exceptional. I never thought that my mum would have to come into a care home and never realised that such wonderful places existed. She is so happy here and said "what a wonderful way to end your life"! I enjoy visiting here so much - the atmosphere
is always so alive and happy.
Reply from Lesley Loizou, Regional Community Relations Lead at Charrington Manor Care HomeDear Christine, thank you for your lovely words which we will share with the team, it is so lovely to hear that our residents are happy and that we are exceeding their expectations. We are so pleased that you enjoy your visits too, we are always happy to see you.
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Review from C D (Daughter of Resident) published on 10 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has been in Charrington Manor Care Home for five months. It took a little while to settle in but the staff made him very welcome. The activities are very good for the residents and I love seeing them on Facebook. The food is outstanding, more now than six weeks ago. Staff are very helpful, looking
forward to the summer, taking Dad outside in the garden.
Reply from Lesley Loizou, Regional Community Relations Lead at Charrington Manor Care HomeThank you so much for your lovely review, it is so good to hear that the efforts of our staff are recognised and I think that we are all looking forward to spending some time outside, enjoying the lovely gardens. Look forward to seeing you again soon.
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Review from D D (Son-in-law of Resident) published on 10 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very big and well-built. Good decoration. Well-thought-out rooms. Very good food. Helpful staff and very friendly. Never felt cold at any time when visiting.
Reply from Lesley Loizou, Regional Community Relations Lead at Charrington Manor Care HomeIt is good to know that the building works well, our directors will be pleased to hear this as they take great pride in the design and build quality as well as ensuring that we keep everyone warm and comfortable. Hope to see you again soon.
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Review from Graham C (Son of Resident) published on 17 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is such a welcoming and warm place to live. As a family, we have been so impressed with the design and facilities of the home and with the wonderful, friendly atmosphere. The staff are always cheery and their dedication to the residents is impressive. Both the manager and deputy manager are both
very approachable and clearly lead well as is witnessed by the high quality of care at Charrington Manor Care Home. We would highly recommend the home as a wonderful place to live and be cared for.
Reply from Lesley Loizou, Regional Community Relations Lead at Charrington Manor Care HomeThank you, Graham, we will share your comments with our team so they know how much their hard work is appreciated. It is a pleasure to look after Mum, she is an absolute delight.
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Review from Ann W (Wife of Resident) published on 10 January 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Charrington Manor Care Home is a lovely new care home with very good facilities and atmosphere. The staff are very kind, personable and thoughtful. Unfortunately, it has taken a while for them to fully appreciate my husband's relatively complex conditions and it is only after nearly a month that they
are appreciating how much care he needs. However, although a slowish learning curve, they are nearly winning the battle. I am always made to feel welcome when I visit, with regular updates on my husband's condition.
Reply from Lesley Loizou, Regional Community Relations Lead at Charrington Manor Care HomeThank you for your kind review. It was a pleasure to look after your husband and work with you to closely monitor and update his complex needs. You are always welcome at Charrington Manor.
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Review from R S (Husband of Resident) published on 29 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The internal building is very delightful, like a four-star hotel.
The staff are very friendly and helpful.
The facility internally is very clean and well-designed.
The activities are excellent for the clients and much appreciated by all.
Reply from Lesley Loizou, Regional Community Relations Lead at Charrington Manor Care HomeThank you so much for your comments, our staff work very hard to ensure all aspects of the home is in top condition for our residents to enjoy and to be proud to entertain their loved ones. We will share your comments with them and look forward to sharing a wonderful festive season with everyone enjoying a wide variety of activities. Lesley
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Current Review Score: 9.9 (9.938)

Overview of Review Score

The Review Score of 9.9 (9.938) out of 10 for Charrington Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 59 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 59 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.938 for Charrington Manor Care Home is calculated as follows: ( (664 Excellents x 5) + (38 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 705 Ratings = 4.938
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Charrington Manor Care Home is based on 59 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 59 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 27 Nov 2025

We have limited availability. Please contact us to discuss your requirements

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Awards / Recognitions (4)

Meet the Team (1)

Alina

Alina Varga-Pali

Job Title: Registered Care Home Manager

A registered general nurse, Simona (Alina) Varga-Pali, brings more than 16 years of experience from both acute and social care settings to her role at Charrington Manor Care Home in West Byfleet. Formerly working as Clinical Lead at the Journalist Charity nursing home and Gracewell Healthcare before joining Hamberley, Simona’s career achievements include leading a care home to an Outstanding CQC rating. Simona has also achieved the Champion of Quality award by Sunrise Senior Living in 2018. Outside of her working life, Simona is passionate about charity work.


"The heart of Charrington Manor is its people. We take pride in our close-knit community where every resident is supported to live life on their own terms. Our dedicated team, which I am honoured to lead, works tirelessly to ensure that each individual at Charrington feels valued, understood, and truly at home."

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Charrington Manor Care Home to verify any information. View our terms and conditions. Charrington Manor Care Home has an Enhanced Service - more info.