Cheshire Springs

94 Chester Road, Whitby, Ellesmere Port CH65 6RY
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9.8 16 Reviews
  • Cheshire Springs, Ellesmere Port
Welcome to Cheshire Springs!

Cheshire Springs is a small 20-bed complex needs care home in Whitby, Ellesmere Port. The home supports adults living with complex mental health needs, neuro-disabilities and physical disabilities, including those who display complex behaviours of concern.

Cheshire Springs is part of Exemplar Health Care, a specialist care provider for adults living with complex and high acuity needs.

The team at Cheshire Springs includes Registered Nurses, Health Care Assistants, Therapists and Life Skills/Activities Coordinators. They provide person-centred care and rehabilitation that supports people on their journey from being in hospital to living in the community, as well as longer-term support for those living with degenerative or life-limiting illnesses.

The care at Cheshire Springs focuses on supporting people to live their best lives by maximising their independence and building their everyday living skills.

Cheshire Springs has 20 large bedrooms, each with an en-suite, across two units. The home also has communal dining and living spaces, an activities hub, a therapy kitchen, a beauty salon and a large accessible garden.

Each unit has two purpose-built rooms to support people with bariatric care needs.

Please get in touch to find out more!
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Care Provided

Primary Care Categories

  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 20 Service Users

Dementia Care Types

  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)

Facilities

  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Alison Lancaster (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages from 18 to 65

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022

Room Information

  • Single Rooms (20)
  • Single Rooms with Ensuite Wet Room (20)

Visiting

  • The home has an open door policy, welcoming friends and family at all times.


    If a meeting with the Home Manager is required, please call in advance.


    Meal times are protected - there will be no answer to phone calls or the door during these times. Please contact the home directly for information on these mealtimes.

Parking

  • Free parking is available on site.

Cheshire Springs Reviews (16)

9.8

Cheshire Springs has a Review Score of 9.8 (9.846) out of 10, based on 11 reviews in the last 2 years.
Over all time Cheshire Springs has 16 reviews.

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Total of 16, showing 1-16
Review from Jane R (Relative of Resident) published on 24 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is beautiful with a lovely feel to it.
The staff go above & beyond, which shows in the residents.
Reply from Amy Preston, Marketing and Design Officer at Cheshire Springs

Thank you for the lovely review! We're so pleased to hear about your positive experience with the home, we pride ourselves on making every day better for the people we care for. I'll pass on your comments to the Cheshire Springs team.

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Review from Amy D (Relative of Resident) published on 23 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Beautiful place, very clean, staff lovely and welcoming. All residents seem very happy and settled here. All the staff treat the residents with total care and compassion.
Reply from Amy Preston, Marketing and Design Officer at Cheshire Springs

Thank you for your lovely review! We're so pleased to hear your feedback about Cheshire Springs and the team there, we'll pass on your comments to the team.

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Review from Liz S (Wife of Resident) published on 29 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has now been a resident in Cheshire Springs for almost a year. We could not have found a better have in every aspect. The care he receives is wonderful. The carers have got to know his likes, dislikes and needs and needs and tailor their care accordingly. The food is excellent, with a good
choice and can be adapted to personal preferences. Visitors can eat with their relatives at any times. There is an excellent activities team who take my husband for walks both near the home and further afield. The home is cleaned to a high standard. It is a very welcoming, friendly place with a very effective management.
Reply from Lauren, Marketing Manager at Cheshire Springs

Thank you for your glowing review of Cheshire Springs. We're so pleased to hear that the home, care and all other aspects of the home are the right fit for your husband. We'll pass your review on to the team so they can hear first-hand what a fantastic job they're doing!

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Review from Russell J (Friend of Resident) published on 28 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I visited the residents were playing bingo with the staff. Everybody was enjoying themselves. The staff are really friendly and treat the residents very well. They interact with the residents and the atmosphere is really friendly.
Reply from Lauren Hallas, Marketing and Communications Officer at Cheshire Springs

Thank you for your review of Cheshire Springs. At Exemplar Health Care we encourage a fun and welcoming environment in our homes. I'll make sure to pass your comments on to the team!

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Review from L F (Wife of Resident) published on 25 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First impression pleasant, comfortable, welcoming, and friendly.
Like atmosphere - all staff very pleasant and well trained. From the top to bottom.
My husband is not the easiest of patients but is comfortable and thriving.
My husband's well-being is my priority and he is in the best place.
I feel
happy leaving knowing he is safe and cared for.
Reply from Lauren Hallas, Marketing and Communications Officer at Cheshire Springs

Thank you for your lovely review. We're so pleased to hear that your husband is comfortable and thriving in his home. We'll pass your review on to the team, it'll make their day!

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Review from M S (Son of Resident) published on 25 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Really caring staff, lovely environment. Very lucky my mum ended up here. Staff can't do enough and very clean.
Reply from Lauren Hallas, Marketing and Communications Officer at Cheshire Springs

Thank you very much for taking the time to review Cheshire Springs, we're so pleased that you're happy with the home and team here.

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Review from P C (Brother of Resident) published on 9 September 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
When we first came, my brother didn't look very comfortable, but carers came and made my brother comfortable and changed sheets. We switched on the fan and my brother's streaming service for him to watch. So now my brother is more settled than when we first came.
Reply from Lauren Hallas, Marketing and Communications Officer at Cheshire Springs

Hello, thank you for taking the time to leave a review for Cheshire Springs. We're glad to hear that your brother is settling into his home, please let the team know if there's anything more we can do to help.

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Review from Christine P (Daughter of Resident) published on 6 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident in Cheshire Springs for six months and my two brothers and I are delighted with the care provided to her.
Facilities - purpose-built Nursing Home with all modern facilities and standards.
Care/support - beyond our expectations.
Cleanliness - everywhere is lovely and clean
100% of the time.
Treated with dignity - my mum is treated with dignity by all of the staff and at all times.
Food and drink - my mum enjoys wholesome meals and always has a drink available.
Staff - all of the staff greet us when we visit, they have a great relationship with my mum and engage with her generously.
Activities - my mum is involved with a wide variety of activities, including visits to a local café for tea and cake, and local social clubs for a sing-a-long, bingo, etc.
Management - The top-class management team and I have attended a review meeting with them.
Safety and Security - my mum is safe and secure and this is reassuring for me.
Rooms - See Facilities comments.
Reply from Lauren Hallas, Marketing and Communications Officer at Cheshire Springs

Thank you for your kind review of Cheshire Springs. We're delighted to hear that you and your family are happy with the care that your mum is receiving in her new home. We'll pass your comments on to the team!

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Review from Laura H (Sister of Resident) published on 4 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot recommend Cheshire Springs enough. When he first moved here we asked to decorate his room and were told that it is now his home so to do exactly what we wanted. This made such a difference in making my brother feel at home. The staff go well above in the care they provide and are more like
friends.
Reply from Jo Hemmingway, Marketing and Communications Officer at Cheshire Springs

Dear Laura, firstly, thank you for taking the time to leave your review. We want everyone living in any of our homes to feel right at home so it's wonderful to read your kind words. I'll pass your review on to the team - they'll be thrilled.

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Review from Julie M (Mother of Resident) published on 4 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't fault the place or staff at all. Their attention to detail is impeccable. They are all fair, caring, attentive, understanding and helpful. Since my son came here he has improved so much.
Reply from Jo Hemmingway, Marketing and Communications Officer at Cheshire Springs

Dear Julie, thank you for taking the time to leave your review. We're delighted to hear your son has settled into Cheshire Springs and has improved since being there. We're very proud of the wonderful team at Cheshire Springs. We'll pass on this feedback to them, I'm sure it'll make their day.

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Review from Karen D (Daughter of Resident) published on 31 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has just moved from hospital in the last six weeks. Cheshire Springs is great for him because it's convenient for all the family, we can be there within five minutes. The place is lovely and the staff are excellent and a few of them me and my sister know personally. I would recommend this centre
to anyone. It's a relatively new building, but I hope it comes on in leaps and bounds.
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Review from Timmy B (Stepson of Resident) published on 14 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Brilliant staff, kind and caring. My step dad's there.
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Review from Sonia R (Daughter-in-law of Resident) published on 7 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always lovely. Brilliant staff, always made welcome and always approachable if we need to speak with them. Can't fault the home what so ever.
Reply from Lauren Hallas, Marketing and Communications Officer at Cheshire Springs

Thank you for your kind review. We'll be sure to let the team at Cheshire Springs know, it will make their day!

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Review from Christine F (Relative of Resident) published on 14 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care home is amazing, the staff are very friendly, helpful and nothing is too much for them. The care is excellent and the home is always clean, they take residents on days out with what they are interested in.
Reply from Jenna Wood, Marketing Manager at Cheshire Springs

Hi Christine. Thanks so much for your five star review of Cheshire Springs. We're really glad to hear that the care is excellent and our colleagues are friendly and helpful - we're incredibly proud of the Cheshire Springs team.

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Review from Sue L (Wife of Resident) published on 12 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband went into Cheshire Springs care home in November 22. From his arrival, the welcome for us both was so welcoming. Every member of staff introduced themselves and made us feel at home. The home is a beautiful home from home. He has been so well cared for and nothing is too much trouble. They
have a lovely family room so relatives can stay over if need be. Also, they have been there for me every step of the way as well as the welfare of my husband. Can't thank them enough. What a fantastic team, they must have been handpicked. Will never be able to thank them enough for their caring attitude. Thank you to all the staff.
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Review from Bryan K (Brother of Resident) published on 14 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent support from the start of the assessment process. Successful admission.
Excellent communication. Outstanding care staff and management. My brother remained in good hands throughout his entire stay, prior to his return to the US.
Throughout his stay, staff delivered wonderful, person-centred
care and were able to identify the complexities of his condition.
In addition to Cheshire Springs Care Home's exemplary services provided for my brother, the facility was readily hospitable for relatives and loved ones. I was conveniently able to stay in comfort while helping during the transition of returning home.
Anyone would be lucky to receive care and reside at Cheshire Springs.
Thank you.
Reply from Jenna Wood, Marketing Manager at Cheshire Springs

Hi Bryan. Thank you for leaving this kind review about Cheshire Springs. We're so happy to hear about your experience of the home and that your brother was in 'safe hands' with our team. I'll share your review with the home - it'll make their day.

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Current Review Score: 9.8 (9.846)

Overview of Review Score

The Review Score of 9.8 (9.846) out of 10 for Cheshire Springs is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.846 for Cheshire Springs is calculated as follows: ( (113 Excellents x 5) + (14 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 130 Ratings = 4.846
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Cheshire Springs is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 10 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Alison

Alison Lancaster

Job Title: Home Manager Joined: 2020

Hi, I’m Ali Lancaster, Home Manager at Cheshire Springs. I am passionate and experienced in the world of healthcare; a proven manager who can confidently demonstrate effective leadership and management, putting care and the people we support first.

Frequently Asked Questions about Cheshire Springs

What types of Care is Cheshire Springs registered for?

Dementia, Mental Health Condition, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Cheshire Springs have?

There are 20 Single Rooms.

What are the Facilities & Services at Cheshire Springs?

Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Cheshire Springs to the centre of Ellesmere Port?

1.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Cheshire Springs to verify any information. View our terms and conditions. Cheshire Springs has an Enhanced Service - more info.