Care Provided by Cheshire Springs
Primary Care Categories
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
Care Types Provided
- Nursing Care
- Dementia Nursing Care
- For a maximum of 20 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Contact Cheshire Springs to confirm what's included and get a personalised quote
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Exemplar Health Care Services Ltd
- Private Owned
Person in charge
- Alison Lancaster (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 18+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2022
Room Information
- Single Rooms (20)
- Single Rooms with ensuite Wet Room (20)
Visiting
- The home has an open door policy, welcoming friends and family at all times. If a meeting with the Home Manager is required, please call in advance. Meal times are protected - there will be no answer to phone calls or the door during these times. Please contact the home directly for information on mealtimes.
Parking
- The home has free onsite parking.
Are you the Owner/Manager of Cheshire Springs?View your Advertising Options
Cheshire Springs Reviews (19)
9.5
Cheshire Springs has a Review Score of 9.5 (9.538) out of 10, based on 10 reviews in the last 2 years.
Over all time Cheshire Springs has 19 reviews.
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Cheshire Springs
Loading...
Review from N H (Wife of Resident) published on 4 June 2026 Submitted via Postal Card•
Overall Experience
My husband very recently moved to Cheshire Springs. I cannot put into words the relief I feel. He is settling in very well. The home is ideal for him and his needs. The management and staff are excellent. They in my opinion are a real team. The kindness they have shown to him and me means a lot.
↩Reply from Lauren Slater, Marketing and Communications Officer at Cheshire Springs
Thank you for your kind words. We're so pleased your husband is settling in well, and it means a great deal to know our team's care and support have made a difference for you both.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J W (Mother of Resident) published on 19 May 2026 Submitted via Website•
Overall Experience
The staff are caring, helpful and patient with our daughter who has made a lot of progress since coming to Cheshire Springs two years ago. My husband and I are made welcome whenever we visit.
.
↩Reply from Lauren Slater, Marketing and Communications Officer at Cheshire Springs
Thank you for your kind words. We're so pleased about your daughter's progress and glad to hear that you feel welcomed when you visit. Your feedback means a lot to our team at Cheshire Springs.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from N B (Daughter of Resident) published on 23 December 2025 Submitted via Postal Card•
Overall Experience
The staff have always been fantastic & very person centred. In Aug my father was in hospital and came out in end of life stage. The staff have worked so hard with my dad (sometimes sitting with him all day) and he is now off the at risk list, has put weight on. I'm so glad my dad is here he gets on with all the staff and they make me feel welcome when I visit or stay.
↩Reply from Lauren Hallas, Marketing and Communications Officer at Cheshire Springs
Hello, thank you for taking the time to leave your review. We're so pleased about your dad's improvements and glad to hear that you always feel welcome here at Cheshire Springs. We'll pass your comments on to the team, it'll make their day!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jane R (Relative of Resident) published on 24 July 2025 Submitted via Postal Card•
Overall Experience
The home is beautiful with a lovely feel to it.
The staff go above & beyond, which shows in the residents.
↩Reply from Amy Preston, Marketing and Design Officer at Cheshire Springs
Thank you for the lovely review! We're so pleased to hear about your positive experience with the home, we pride ourselves on making every day better for the people we care for. I'll pass on your comments to the Cheshire Springs team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Amy D (Relative of Resident) published on 23 July 2025 Submitted via Postal Card•
Overall Experience
Beautiful place, very clean, staff lovely and welcoming. All residents seem very happy and settled here. All the staff treat the residents with total care and compassion.
↩Reply from Amy Preston, Marketing and Design Officer at Cheshire Springs
Thank you for your lovely review! We're so pleased to hear your feedback about Cheshire Springs and the team there, we'll pass on your comments to the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Liz S (Wife of Resident) published on 29 January 2025 Submitted via Postal Card•
Overall Experience
My husband has now been a resident in Cheshire Springs for almost a year. We could not have found a better have in every aspect. The care he receives is wonderful. The carers have got to know his likes, dislikes and needs and needs and tailor their care accordingly. The food is excellent, with a good choice and can be adapted to personal preferences. Visitors can eat with their relatives at any times. There is an excellent activities team who take my husband for walks both near the home and further afield. The home is cleaned to a high standard. It is a very welcoming, friendly place with a very effective management.
↩Reply from Lauren, Marketing Manager at Cheshire Springs
Thank you for your glowing review of Cheshire Springs. We're so pleased to hear that the home, care and all other aspects of the home are the right fit for your husband. We'll pass your review on to the team so they can hear first-hand what a fantastic job they're doing!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Russell J (Friend of Resident) published on 28 January 2025 Submitted via Postal Card•
Overall Experience
When I visited the residents were playing bingo with the staff. Everybody was enjoying themselves. The staff are really friendly and treat the residents very well. They interact with the residents and the atmosphere is really friendly.
↩Reply from Lauren Hallas, Marketing and Communications Officer at Cheshire Springs
Thank you for your review of Cheshire Springs. At Exemplar Health Care we encourage a fun and welcoming environment in our homes. I'll make sure to pass your comments on to the team!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from L F (Wife of Resident) published on 25 October 2024 Submitted via Postal Card•
Overall Experience
First impression pleasant, comfortable, welcoming, and friendly.
Like atmosphere - all staff very pleasant and well trained. From the top to bottom.
My husband is not the easiest of patients but is comfortable and thriving.
My husband's well-being is my priority and he is in the best place.
Like atmosphere - all staff very pleasant and well trained. From the top to bottom.
My husband is not the easiest of patients but is comfortable and thriving.
My husband's well-being is my priority and he is in the best place.
I feel happy leaving knowing he is safe and cared for.
↩Reply from Lauren Hallas, Marketing and Communications Officer at Cheshire Springs
Thank you for your lovely review. We're so pleased to hear that your husband is comfortable and thriving in his home. We'll pass your review on to the team, it'll make their day!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M S (Son of Resident) published on 25 October 2024 Submitted via Postal Card•
Overall Experience
Really caring staff, lovely environment. Very lucky my mum ended up here. Staff can't do enough and very clean.
↩Reply from Lauren Hallas, Marketing and Communications Officer at Cheshire Springs
Thank you very much for taking the time to review Cheshire Springs, we're so pleased that you're happy with the home and team here.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from P C (Brother of Resident) published on 9 September 2024 Submitted via Postal Card•
Overall Experience
When we first came, my brother didn't look very comfortable, but carers came and made my brother comfortable and changed sheets. We switched on the fan and my brother's streaming service for him to watch. So now my brother is more settled than when we first came.
↩Reply from Lauren Hallas, Marketing and Communications Officer at Cheshire Springs
Hello, thank you for taking the time to leave a review for Cheshire Springs. We're glad to hear that your brother is settling into his home, please let the team know if there's anything more we can do to help.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
No Rating
Safety / Security
Rooms
Value for Money
Review from Christine P (Daughter of Resident) published on 6 June 2024 Submitted via Website•
Overall Experience
My mum has been a resident in Cheshire Springs for six months and my two brothers and I are delighted with the care provided to her.
Facilities - purpose-built Nursing Home with all modern facilities and standards.
Care/support - beyond our expectations.
Cleanliness - everywhere is lovely and clean 100% of the time.
Treated with dignity - my mum is treated with dignity by all of the staff and at all times.
Food and drink - my mum enjoys wholesome meals and always has a drink available.
Staff - all of the staff greet us when we visit, they have a great relationship with my mum and engage with her generously.
Activities - my mum is involved with a wide variety of activities, including visits to a local café for tea and cake, and local social clubs for a sing-a-long, bingo, etc.
Management - The top-class management team and I have attended a review meeting with them.
Safety and Security - my mum is safe and secure and this is reassuring for me.
Facilities - purpose-built Nursing Home with all modern facilities and standards.
Care/support - beyond our expectations.
Cleanliness - everywhere is lovely and clean 100% of the time.
Treated with dignity - my mum is treated with dignity by all of the staff and at all times.
Food and drink - my mum enjoys wholesome meals and always has a drink available.
Staff - all of the staff greet us when we visit, they have a great relationship with my mum and engage with her generously.
Activities - my mum is involved with a wide variety of activities, including visits to a local café for tea and cake, and local social clubs for a sing-a-long, bingo, etc.
Management - The top-class management team and I have attended a review meeting with them.
Safety and Security - my mum is safe and secure and this is reassuring for me.
Rooms - See Facilities comments.
↩Reply from Lauren Hallas, Marketing and Communications Officer at Cheshire Springs
Thank you for your kind review of Cheshire Springs. We're delighted to hear that you and your family are happy with the care that your mum is receiving in her new home. We'll pass your comments on to the team!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Laura H (Sister of Resident) published on 4 December 2023 Submitted via Postal Card•
Overall Experience
I cannot recommend Cheshire Springs enough. When he first moved here we asked to decorate his room and were told that it is now his home so to do exactly what we wanted. This made such a difference in making my brother feel at home. The staff go well above in the care they provide and are more like friends.
↩Reply from Jo Hemmingway, Marketing and Communications Officer at Cheshire Springs
Dear Laura, firstly, thank you for taking the time to leave your review. We want everyone living in any of our homes to feel right at home so it's wonderful to read your kind words. I'll pass your review on to the team - they'll be thrilled.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Julie M (Mother of Resident) published on 4 December 2023 Submitted via Postal Card•
Overall Experience
I can't fault the place or staff at all. Their attention to detail is impeccable. They are all fair, caring, attentive, understanding and helpful. Since my son came here he has improved so much.
↩Reply from Jo Hemmingway, Marketing and Communications Officer at Cheshire Springs
Dear Julie, thank you for taking the time to leave your review. We're delighted to hear your son has settled into Cheshire Springs and has improved since being there. We're very proud of the wonderful team at Cheshire Springs. We'll pass on this feedback to them, I'm sure it'll make their day.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Karen D (Daughter of Resident) published on 31 October 2023 Submitted via Postal Card•
Overall Experience
My dad has just moved from hospital in the last six weeks. Cheshire Springs is great for him because it's convenient for all the family, we can be there within five minutes. The place is lovely and the staff are excellent and a few of them me and my sister know personally. I would recommend this centre to anyone. It's a relatively new building, but I hope it comes on in leaps and bounds.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Timmy B (Stepson of Resident) published on 14 August 2023 Submitted via Postal Card•
Overall Experience
Brilliant staff, kind and caring. My step dad's there.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sonia R (Daughter-in-law of Resident) published on 7 August 2023 Submitted via Postal Card•
Overall Experience
Always lovely. Brilliant staff, always made welcome and always approachable if we need to speak with them. Can't fault the home what so ever.
↩Reply from Lauren Hallas, Marketing and Communications Officer at Cheshire Springs
Thank you for your kind review. We'll be sure to let the team at Cheshire Springs know, it will make their day!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Christine F (Relative of Resident) published on 14 December 2022 Submitted via Website•
Overall Experience
This care home is amazing, the staff are very friendly, helpful and nothing is too much for them. The care is excellent and the home is always clean, they take residents on days out with what they are interested in.
↩Reply from Jenna Wood, Marketing Manager at Cheshire Springs
Hi Christine. Thanks so much for your five star review of Cheshire Springs. We're really glad to hear that the care is excellent and our colleagues are friendly and helpful - we're incredibly proud of the Cheshire Springs team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sue L (Wife of Resident) published on 12 December 2022 Submitted via Website•
Overall Experience
My husband went into Cheshire Springs care home in November 22. From his arrival, the welcome for us both was so welcoming. Every member of staff introduced themselves and made us feel at home. The home is a beautiful home from home. He has been so well cared for and nothing is too much trouble. They have a lovely family room so relatives can stay over if need be. Also, they have been there for me every step of the way as well as the welfare of my husband. Can't thank them enough. What a fantastic team, they must have been handpicked. Will never be able to thank them enough for their caring attitude. Thank you to all the staff.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Bryan K (Brother of Resident) published on 14 September 2022 Submitted via Website•
Overall Experience
Excellent support from the start of the assessment process. Successful admission.
Excellent communication. Outstanding care staff and management. My brother remained in good hands throughout his entire stay, prior to his return to the US.
Throughout his stay, staff delivered wonderful, person-centred care and were able to identify the complexities of his condition.
In addition to Cheshire Springs Care Home's exemplary services provided for my brother, the facility was readily hospitable for relatives and loved ones. I was conveniently able to stay in comfort while helping during the transition of returning home.
Anyone would be lucky to receive care and reside at Cheshire Springs.
Excellent communication. Outstanding care staff and management. My brother remained in good hands throughout his entire stay, prior to his return to the US.
Throughout his stay, staff delivered wonderful, person-centred care and were able to identify the complexities of his condition.
In addition to Cheshire Springs Care Home's exemplary services provided for my brother, the facility was readily hospitable for relatives and loved ones. I was conveniently able to stay in comfort while helping during the transition of returning home.
Anyone would be lucky to receive care and reside at Cheshire Springs.
Thank you.
↩Reply from Jenna Wood, Marketing Manager at Cheshire Springs
Hi Bryan. Thank you for leaving this kind review about Cheshire Springs. We're so happy to hear about your experience of the home and that your brother was in 'safe hands' with our team. I'll share your review with the home - it'll make their day.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 13 April 2026Overall
Good
Good
- CaringOutstanding
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (26) & Events (0)
News
- 05 May 2026
Exemplar Health Care is incredibly proud of the people who make our homes places where people truly feel cared for. The annual Values Awards are a chance to recognise those...
- 16 Mar 2026
At Exemplar Health Care, supporting people to continue enjoying their hobbies and interests is an important part of daily life. For Richard, this has taken the form of a growing...
- 25 Feb 2026
Walton Grove care home has officially opened in Oldham, marking the 60th service for Exemplar Health Care. While this milestone represents an important achievement, the opening of Walton Grove signifies...
Upcoming Events
There are no upcoming events for Cheshire Springs.
Awards / Recognitions (1)
- 01 Jul 2024Recipient: Exemplar Health Care Services Ltd
Accreditations
There are no accreditations posted yet for Cheshire Springs.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Cheshire Springs
What types of Care is Cheshire Springs registered for?
Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Cheshire Springs have?
There are 20 Single Rooms.
What are the Facilities & Services at Cheshire Springs?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Cheshire Springs to the centre of Ellesmere Port?
1.2 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Cheshire Springs to verify any information. View our terms and conditions. Cheshire Springs has a Basic Service -more info.