High View Care Centre

286 Fir Tree Road, Epsom KT17 3NN
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9.4 4 Reviews
  • High View Care Centre, Epsom
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Care Provided

Type of Service

    Residential Home
  • For a maximum of 8 Service Users

Primary Care Categories

  • Learning Disability / Autism
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Acquired Brain Injury (ABI)

Facilities

  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Edna Mauricio-Marcelo (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages from 18 to 60

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022

Room Information

  • Single Rooms (8)
  • Couples/Companion Rooms (0)

Parking

  • High View has bay parking and disabled parking at their location

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High View Care Centre Reviews (4)

9.4

High View Care Centre has a Review Score of 9.4 (9.375) out of 10, based on 4 reviews in the last 2 years.
Over all time High View Care Centre has 4 reviews.

Overall Experience
  • 4
  • 0
  • 0
  • 0
  • 0
Date Published
  • 4
  • 1
  • 4
  • 4
  • 0
Reviewer Connection to High View Care Centre
  • 2
  • 2
Total of 4, showing 1-4
Review from L L (Mother of Resident) published on 9 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
High View Care Centre has changed my son's life, they have really helped put some structure and routine around him. He has quite a complex presentation. He is having fun, being well cared for and all the staff do an amazing job with supporting him and all the others in the home.
All the activities
provided are of such good quality and he recently had a party for his birthday and it was lovely, he and I really enjoyed it, to see everyone dancing and singing was truly beautiful. He gets out and about to different places of interest and does lots of different things including cycling, tennis etc. His health needs are well attended to too; just to see his clothes properly laundered and cared for feels so reassuring. (He has had clothing shrunk, stolen and lost at other places).
The manager and her team are responsive to conversations, dedicated to their work and provide such a high level of care. I really appreciate that as previously my experience of his care had been very upsetting.
Reply from Leon Shaz, Group Manager at High View Care Centre

Thank you so much for your lovely review! We're absolutely thrilled to hear how well your son is doing and how much joy he's experiencing at High View. Knowing he's having fun, feeling supported, and thriving means the world to us. We're so glad you felt the love and care we put into everything we do. Your kind words have truly made our day! We will share this with all of our team.

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  • Treated with Dignity
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  • Value for Money
Review from C S (Sister-in-law of Resident) published on 8 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just wanted to leave a review for the care and support for my sister in law, who is currently residing at the home. Since she joined the home the level of care she's received is outstanding, we have seen a dramatic change in her due to the support she gets on a daily basis. Seeing her being included
in activities, outings and experiencing new things is amazing and we can see how happy and well cared for she is.
The staff have and are still doing an incredible job I can't thank them enough. Not only has her quality of life improved but it gives up a peace of mind knowing she is in good care.
Thank you again. Continue with the great work.
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Review from Belkis S (Mother of Resident) published on 8 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
High View Care Centre has been amazing! My daughter's life has changed so much, many positive changes and great outcome achieved since she moved to High View.
I really can't thank the team enough for all the fantastic work and care given to my daughter. I'm extremely happy with the care my daughter
is receiving. The staff team have made a massive impact on my daughter's life. Their consistent approach and the wide range of activities they offer has made a huge impact reducing her challenging behaviours.
High View staff team are caring, understanding, patient and resilient. I admire the high level of dedication and care devoted to my daughter. High View provide the highest standard of care she has ever experienced. My daughter is extremely well cared for and I would not want her to live anywhere else.


To me, my daughter and family High View is an Outstanding Service!


Keep up your wonderful work.

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Review from K A (Sister-in-law of Resident) published on 6 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff are very well trained and follow a person centred approach. My sister in law is autistic and has behavioural issues, she has been there for a few months and as a family we have seen a big change in her behaviour which has developed through all the hard work the staff put in to make it
happen. They have managed to control her weight and reduce her screen time which has resulted in better behaviour. Just last week they went above and beyond to throw her a birthday party and got all the staff, residents and family involved and it was really nice to see. Even staff members who were not rostered to work on that day chose to come in and spend the day organising and making it a special day. My family could not be more grateful to all the staff for all their hard work and everything they do for my sister in law. Thank you.
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  • Cleanliness
  • Treated with Dignity
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  • Staff
  • Activities
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  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.4 (9.375)

Overview of Review Score

The Review Score of 9.4 (9.375) out of 10 for High View Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.4 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for High View Care Centre is calculated as follows: ( (48 Excellents x 5) ) ÷ 48 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.375 Points relating to the number of positive Reviews for High View Care Centre is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 8 registered maximum number of service users is 1.6, which has been reached with 4 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about High View Care Centre

What types of Care is High View Care Centre registered for?

Learning Disability / Autism & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does High View Care Centre have?

There are 8 Single Rooms.

What are the Facilities & Services at High View Care Centre?

Near Public Transport, Lift, Wheelchair Access & Gardens are some of the Facilities & Services.

How far is High View Care Centre to the centre of Epsom?

1.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact High View Care Centre to verify any information. View our terms and conditions. High View Care Centre has an Basic Service - more info.