Kingfishers

The Meadows, New Milton BH25 7FJ
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10 171 Reviews
  • Kingfishers, New Milton
Kingfishers care home is situated in New Milton only a few miles from the New Forest and the cliff top and beach at Barton-On-Sea.

Residents enjoy companionship and can join in with singing, music, exercise and arts and crafts sessions. There is the opportunity for gentle gardening activities in the summer sunshine, and there is a busy pen pal scheme.
The home is registered for nursing care and staffed by dedicated nurses and health care professionals with extensive experience in caring for age-related conditions and fully trained in infection control.

The home offers residential and nursing care and has single bedrooms with en-suite facilities, private telephones, flat-screen televisions and internet access as standard.

The reception area at the home provides residents with views onto the dining room and garden.

Residents and visitors can access an on-site cafe, serving tea, coffee and homemade cakes.

The main lounge area provides access to landscaped gardens, complete with covered areas allowing residents to enjoy the gardens all year round.

An activities room is fully equipped with computers and internet access, while a range of activities is available to meet each resident's individual abilities and personal interests.
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Care Provided

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 62 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1402

These prices are only a guideline, please contact Kingfishers to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Zoe Mills (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (62)
  • Single Rooms with Ensuite Wet Room (62)

Visiting

  • At Kingfishers, there are no specific visiting hours, all that is asked is that you let the home know you are in the building by signing in on the Ipad in Reception, if outside of Reception hours, just ring the bell and a member of staff will enable your visit.

Parking

  • Parking is available on site at Kingfishers, all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be saved.

Kingfishers Reviews (171)

10

Kingfishers has a Review Score of 10 (9.981) out of 10, based on 18 reviews in the last 2 years.
Over all time Kingfishers has 171 reviews.

Overall Experience
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Reviewer Connection to Kingfishers
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Total of 171, showing 1-20
Review from Lesley W (Daughter of Resident) published on 18 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very welcome and caring friendly atmosphere and very high standard kept throughout the home regarding what your positions are. Plenty of activities to keep their minds and bodies active. And also make family members very welcome
Reply from Zoe Mills, Home Manager at Kingfishers

Thank you so much for sharing this with us. The team works hard to create an environment where everyone feels genuinely welcome, so it means a great deal to know that came through. We really appreciate your kind words.

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Review from N P (Respite Resident) assisted by family/friend published on 7 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During my short stay here at Kingfishers I have been well cared for and very much enjoyed the variety of activities within the home. All staff have made me feel very special and welcomed.
Reply from Zoe Mills, Home Manager at Kingfishers

It's great to hear you felt so welcome and well looked after during your time with us. We're really pleased you enjoyed the activities and that the team helped make your stay feel special. Thank you for taking the time to share your thoughts with us.

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Review from Karen T (Daughter of Resident) published on 11 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and compassion shown by the entire team at Kingfishers is nothing short of outstanding. My mother was treated with kindness during the 6 years she spent in the home. My sister and I also grew to love the staff who we got to know well over the years. Cannot recommend highly enough; simply wonderful!
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Review from Jane T (Daughter of Resident) published on 11 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot rate Kingfishers highly enough. The care my mother received in all 6 years of her stay here was second to none. From manager, nursing staff, carers, admins, companions, my mother was treated with kindness and respect. I live overseas so I was sad not to visit more often, but the staff at Kingfishers
made her and myself feel like family. In death she and myself were treated with utmost care and respect. A definite home away from home.
Reply from Zoe Mills, Home Manager at Kingfishers

Thank you for sharing such kind words. It means so much to know your mother felt cared for and respected throughout her time at Kingfishers, and that you felt supported too, even from afar. We're truly sorry for your loss, and we're honoured to have been part of your mother's life over the past six years. I'll make sure your comments are shared with the whole team here.

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Review from A C (Daughter of Resident) published on 12 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the first contact moment, I was extremely happy with all aspects of my mother's short term care. Every member of staff is super friendly and caring and I felt she was in a happy environment.
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Review from A V (Respite Resident) published on 23 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been so comfortable and safe here for my ten-day respite. You have given me back my confidence as I go home after my fall and stay in hospital.
The food was excellent - especially the soups in the evening. Also, all the carers & staff, THANK YOU ALL SO MUCH.
Reply from Zoe Mills, Home Manager at Kingfishers

Thank you for your lovely review of Kingfishers. We're so pleased to hear that your stay with us has helped you feel more confident and supported after your time in hospital. It's wonderful to know you felt comfortable and enjoyed the food, especially the soups! I'll be sure to pass on your thanks to the whole team.

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Review from K T (Resident) assisted by family/friend published on 21 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been here for four weeks and the home, staff, food and cleanliness is excellent. Everyone most welcomes my family and friends when they visit and are very impressed with everything and the care and attention that I receive. My family join me for lunch somdays and the food is excellent.
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Review from H C (Wife of Resident) published on 1 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot praise Kingfisher's Nursing Home enough, they are the kindest most loving group of people you could wish to meet. My husband was a resident for a short while before he passed away but the care was wonderful. Since he died they have been my lifeline, I have been welcomed back to do some gardening
and often sit on the patio with many happy residents enjoying the sun and cake. Everyone there are so happy is is a pleasure to walk through the door. Outstanding they are. I cannot recommend the home enough.
Reply from Zoe Mills, Home Manager at Kingfishers

Thank you so much for your lovely comments about our home. It means a great deal to us to know that our team was able to care for your husband with kindness and compassion during his time at Kingfishers. We're also so pleased that you continue to feel welcome and part of our community. Thank you again for your kind words and for taking the time to leave a review.

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Review from B E (Daughter-in-law of Resident) published on 20 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother in law resided at Kingfishers receiving palliative care for the final month of her life.
Her care was thorough and the staff genuinely cared about her and her needs which gave us a lot of comfort at a very difficult time.
Reply from Zoe Mills, Home Manager at Kingfishers

Thank you for sharing your experience of your mother-in-law's time at Kingfishers. We're so glad to hear that our caring team could provide comfort and support during such a difficult time. Your kind words mean a great deal to us, and we truly appreciate you taking the time to share them. Thank you again.

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Review from M S (Resident) published on 10 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Kingfisher answers all my needs. I am 94 and am very grateful for the kindness and help I get from all the staff. I feel safe and happy. There is always some activity going on morning and afternoon, should I want it. Also the wonderful mini bus, the good food and lovely gardens. Thank you Kingfisher.
Reply from Zoe Mills, Home Manager at Kingfishers

We're so pleased to hear that Kingfishers is meeting all your needs and that you feel safe and happy here. Our team works very hard to provide the best care, and it's wonderful to know you appreciate their kindness and support. We're also glad you enjoy the activities, food, gardens, and minibus. Your piano playing brings so much joy to the other residents too! Thank you again for sharing your experience with us.

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Review from Diane B (Next of Kin) published on 11 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the first time I visited Kingfishers to view for a very dear friend I was greeted with lovely smiley faces from everyone I met. Very impressed with everything I saw. I am very pleased with the care received.
Reply from Zoe Mills, Home Manager at Kingfishers

Thank you for sharing your lovely feedback about Kingfishers! We're so glad our team made you feel welcome, and it's great to hear you're pleased with the care your friend is receiving.

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Review from G M (Respite Resident) published on 14 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been well looked after by a very friendly, kind and caring team. Everyone has been so cheerful, always smiling. They have helped and encouraged my recovery.
The food has been excellent - a wide choice of menu and well presented. Thank you everyone.
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Review from Peter J (Son-in-law of Resident) published on 27 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The welcome at the home was excellent. The resident settled in within just two weeks and feels the experience is on par with a hotel. He enjoys the social aspect of the home and the laughter experienced adds to the relaxed atmosphere. Any concerns/issues related around our lack of understanding and
the staff learning his specific needs, feedback was readily received and acted upon. As ever, there are some opportunities for improvement but I am confident the management will embrace constructive feedback.
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Review from V U (Respite Resident) published on 21 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Enjoyed very much the carnival and procession and also the school carol service was lovely and well attended. The staff are very respectful friendly and encouraging. I would certainly recommend the home to others.
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Review from Barbara M (Sister-in-law of Resident) published on 6 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We brought my sister-in-law to Kingfishers from Cornwall in November 2022, due to her worsening medical problems. We certainly chose the best place. Her care has been exemplary. Thank you so much to the manager and her team for making her time with them so enjoyable. Even though she was wheelchair-bound,
she was encouraged to join in the many activities and special occasions organised and she participated with enthusiasm. We had planned to give this review on her first anniversary as a resident, but sadly she passed away all too soon. It does not alter the fact, however, that we wholeheartedly recommend Kingfishers for the top-class, all-round care they provide.
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Review from Judith R (Resident) assisted by family/friend published on 11 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like the musical entertainment. I like the activities. There is always something going on and the staff make it fun. I love musical shows and enjoy taking part in the choir.
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Review from A G (Resident) published on 29 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good care from all staff working at the home. I feel safe here and comfortable.
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Review from H W (Resident) assisted by family/friend published on 22 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came to Kingfishers for respite after an injury. I was treated with care, courtesy and kindness by all staff - from reception to carers, cleaners, catering staff, events organisers, nurses and managers etc. Nothing was too much trouble. I would highly recommend Kingfishers.
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Review from June P (Resident) published on 11 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been here for nearly a year and have been very happy and well looked after and highly recommend it. It is like my second home.
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Review from Rita M (Resident) published on 11 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy here. I like my room because of the view. I also enjoy the music and bus trips. Also, the staff are very friendly and helpful. The whole thing is amazing.
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Current Review Score: 10.0 (9.981)

Overview of Review Score

The Review Score of 10 (9.981) out of 10 for Kingfishers is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.981 for Kingfishers is calculated as follows: ( (211 Excellents x 5) + (4 Goods x 4) ) ÷ 215 Ratings = 4.981
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Kingfishers is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Mar 2020

Overall Outstanding

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (3)

Zoe

Zoe Mills

Job Title: Home Manager

Zoe leads the team and is ultimately responsible for every aspect of life in the home, ensuring the highest standards of care and service are delivered. Her door is always open if you have questions or queries.

Jacqui

Jacqui Williams

Job Title: Clinical Lead

Jacqui is responsible for leading the team of registered nurses and carers to meet the individual needs of the resident, through the delivery of consistently high levels of clinical care.

Kim

Kim Gritt

Job Title: Care Co-Ordinator

My role is to support the Home Manager and Clinical Lead in the day-to-day running of the home. The main focus of my role is high-quality care delivery. I work closely with the care team to ensure that all care staff are equipped with the knowledge, training and understanding to provide consistently high levels of care for each resident.

Frequently Asked Questions about Kingfishers

What types of Care is Kingfishers registered for?

Older Person Care is the registered (by the Care Quality Commission) category of Care.

How many Rooms does Kingfishers have?

There are 62 Single Rooms.

What are the Facilities & Services at Kingfishers?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Kingfishers to the centre of New Milton?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Kingfishers to verify any information. View our terms and conditions. Kingfishers has an Enhanced Service - more info.