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Kingfishers

The Meadows, New Milton, Hampshire BH25 7FJ
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I have been well looked after by a very friendly, kind and caring team.G M(Respite Resident/Service User)
Kingfishers, New Milton
I was treated with care, courtesy and kindness by all staffH W(Resident / Service User)
Kingfishers, New Milton
Kingfishers, New Milton

Situated between the New Forest and the coast, Kingfishers enjoys a setting that brings together the best of both landscapes. For residents, this connection with nature is woven into everyday life, whether through time spent in the gardens, regular outings or watching the changing seasons unfold.

Inside, the atmosphere is bright, welcoming and unhurried. Comfortable lounges, inviting communal spaces and beautifully maintained gardens encourage residents to spend time together while offering...  

Care Provided by Kingfishers

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 62 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,473From £1,473

Contact Kingfishers to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Jacqui Williams (Registered Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (62)
  • Single Rooms with ensuite Wet Room (62)

Visiting

  • There are no specific visiting hours at Kingfishers; all that is asked is you let the home know you are in the building by signing in on the iPad in Reception. If you are visiting outside of Reception hours, ring the bell and a member of the team will assist you.

Parking

  • Parking is available on site at Kingfishers, and all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be reserved.

Kingfishers Reviews (180)

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10

Kingfishers has a Review Score of 10 (9.996) out of 10, based on 20 reviews in the last 2 years. Over all time Kingfishers has 180 reviews.

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Showing 180 reviews matching selected criteria
Review from Katie H (Daughter of Resident) published on 26 May 2026 Submitted via Website
Overall Experience

Mum first moved to Kingfishers for respite care but has since become a permanent resident. From our initial enquiry through to the time she moved in, communications have been excellent. Mum is actively encouraged to get involved and is a regular participant in the craft room and on organised day trips out to local attractions which she loves. The friendliness and gentleness of staff, high quality of care and the feeling of 'being home' are so appreciated by us all. Dogs are welcomed which Mum loves. The activities team offer a great programme of themed events throughout the month. The garden is a particular feature and is a suntrap as well as being beautifully maintained for all to enjoy. The food is varied, nutritious and delicious with guests welcome. We are kept updated of Mum's health on a regular basis. Our Mum was 90 in April and we were able to invite her friends in to Kingfishers to celebrate. We really can't sing Kingfishers praises highly enough. It is a very special place.

Reply from Jacqui Williams, Home Manager at Kingfishers

Thank you for your kind feedback. We're glad your mother feels so at home at Kingfishers, and that the team's care, communication, activities and welcoming environment continue to bring reassurance to your family.

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Review from Diana G (Resident / Service User) published on 14 May 2026 Submitted via Postal Card
Overall Experience

I feel at home here. My husband lived out his life here, I was delighted with the care and attention. I hope to be able to stay here for the rest of my life. I am very happy here.

Reply from Jacqui Williams, Home Manager at Kingfishers

Thank you for your kind feedback. We're so pleased to hear you feel at home at Kingfishers, and that the care and attention your husband received meant so much to you both.

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Review from Rose R (Daughter of Resident) published on 7 April 2026 Submitted via Website
Overall Experience

Deciding to hand over our mum's care was incredibly difficult but we've been delighted with Kingfishers. The care team are so patient and take their time to ensure they understand mum's needs and we feel comfortable asking questions about her care. The warm and welcoming atmosphere makes visits feel like home and we're finally at ease knowing our mum is safe and well cared for.

Reply from Jacqui Williams, Home Manager at Kingfishers

Thank you for your heartfelt feedback. We're so pleased to hear that Kingfishers has helped bring you reassurance, and the team's patience, understanding and warm, homely atmosphere ensure your mum feels safe and well cared for.

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Review from Mary M (Resident / Service User) published on 24 February 2026 Submitted via Postal Card
Overall Experience

I have been a resident of Kingfishers for five months following a stay of three months in 2024. All the time I have been here I have felt safe and secure and well cared for. The whole home feels like a very well-run ship in which the teams all work well together and are always willing to help.

Reply from Zoe Mills, Home Manager at Kingfishers

Thank you for sharing your experience. We're so pleased to hear you've felt safe, well cared for and supported during your time at Kingfishers, and that the teamwork across the home has made such a positive difference.

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Review from Pauline D (Respite Resident) published on 23 February 2026 Submitted via Postal Card
Overall Experience

My 2 weeks stay very comfortable, made very welcome, staff very accommodating and caring, come again.

Reply from Zoe Mills, Home Manager at Kingfishers

Thank you for your kind feedback. We're pleased to hear your stay at Kingfishers was comfortable and welcoming, and that the team helped make you feel well cared for. We'd be very happy to welcome you again.

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Review from R H (Daughter of Resident) published on 29 January 2026 Submitted via Postal Card
Overall Experience

Realising your loved one can no longer live independently in their own home is a harsh reality and so many emotions are laid bare for all. There are anxieties and questions, doubts and tears. So, to be welcomed into Kingfishers, filled with positivity and friendly faces, staff who are never too busy to listen, and who treat you and your love one with kindness and respect, has been honestly just such a relief. Mum has a beautifully light appointed room, which is always spotlessly clean, and a list of relatable activities should she wish to leave the comfort of it. Family who have visited have nothing but praise either. Thank you!

Reply from Zoe Mills, Home Manager at Kingfishers

Thank you for sharing your experience. We're so pleased your mum feels comfortable and well cared for at Kingfishers, and that our team's kindness and support have helped bring some reassurance to you and your family. Your feedback means a great deal to everyone here.

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Review from Margaret J (Resident / Service User) published on 26 January 2026 Submitted via Postal Card
Overall Experience

Since Moving into Kingfishers. I feel Safe and Secure. I feel part of the family and very Welcome. My Husband stayed here for a year and was very happy with his care.

Reply from Zoe Mills, Home Manager at Kingfishers

Thank you for sharing this. We're so pleased to hear you feel safe, welcomed, and part of the Kingfishers community, and that your husband was also happy with the care he received.

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Review from Pat M (Resident / Service User) published on 26 December 2025 Submitted via Postal Card
Overall Experience

Try and find somewhere better!

Reply from Zoe Mills, Home Manager at Kingfishers

Thank you for your very kind words. We're delighted Kingfishers has made such a positive impression.

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Review from Carolyn C (Relative of Resident) published on 20 October 2025 Submitted via Website
Overall Experience

The care my relative received was outstanding from my first contact with the home to the exceptional care delivered until the end. The attention to detail, the delicious varied menu, the beautiful surroundings both inside and out. The kindness and personal centred support, treating my relative with dignity and respect at all times. I would not hesitate to recommend this home to anyone looking for care for a loved one.

Reply from Zoe Mills, Home Manager at Kingfishers

Thank you for your heartfelt feedback. We're so sorry for your loss, and it means a great deal to know your relative received such kind, respectful and attentive care throughout their time at Kingfishers. Your words and recommendation are truly appreciated by the whole team.

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Review from Lesley W (Daughter of Resident) published on 18 August 2025 Submitted via Postal Card
Overall Experience

A very welcome and caring friendly atmosphere and very high standard kept throughout the home regarding what your positions are. Plenty of activities to keep their minds and bodies active. And also make family members very welcome

Reply from Zoe Mills, Home Manager at Kingfishers

Thank you so much for sharing this with us. The team works hard to create an environment where everyone feels genuinely welcome, so it means a great deal to know that came through. We really appreciate your kind words.

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Review from N P (Respite Resident) published on 7 August 2025 Submitted via Postal Card
Overall Experience

During my short stay here at Kingfishers I have been well cared for and very much enjoyed the variety of activities within the home. All staff have made me feel very special and welcomed.

Reply from Zoe Mills, Home Manager at Kingfishers

It's great to hear you felt so welcome and well looked after during your time with us. We're really pleased you enjoyed the activities and that the team helped make your stay feel special. Thank you for taking the time to share your thoughts with us.

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Review from Karen T (Daughter of Resident) published on 11 July 2025 Submitted via Postal Card
Overall Experience

The care and compassion shown by the entire team at Kingfishers is nothing short of outstanding. My mother was treated with kindness during the 6 years she spent in the home. My sister and I also grew to love the staff who we got to know well over the years. Cannot recommend highly enough; simply wonderful!

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Review from Jane T (Daughter of Resident) published on 11 July 2025 Submitted via Postal Card
Overall Experience

I cannot rate Kingfishers highly enough. The care my mother received in all 6 years of her stay here was second to none. From manager, nursing staff, carers, admins, companions, my mother was treated with kindness and respect. I live overseas so I was sad not to visit more often, but the staff at Kingfishers made her and myself feel like family. In death she and myself were treated with utmost care and respect. A definite home away from home.

Reply from Zoe Mills, Home Manager at Kingfishers

Thank you for sharing such kind words. It means so much to know your mother felt cared for and respected throughout her time at Kingfishers, and that you felt supported too, even from afar. We're truly sorry for your loss, and we're honoured to have been part of your mother's life over the past six years. I'll make sure your comments are shared with the whole team here.

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Review from A C (Daughter of Resident) published on 12 May 2025 Submitted via Postal Card
Overall Experience

From the first contact moment, I was extremely happy with all aspects of my mother's short term care. Every member of staff is super friendly and caring and I felt she was in a happy environment.

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Review from A V (Respite Resident) published on 23 April 2025 Submitted via Postal Card
Overall Experience
I have been so comfortable and safe here for my ten-day respite. You have given me back my confidence as I go home after my fall and stay in hospital.

The food was excellent - especially the soups in the evening. Also, all the carers & staff, THANK YOU ALL SO MUCH.

Reply from Zoe Mills, Home Manager at Kingfishers

Thank you for your lovely review of Kingfishers. We're so pleased to hear that your stay with us has helped you feel more confident and supported after your time in hospital. It's wonderful to know you felt comfortable and enjoyed the food, especially the soups! I'll be sure to pass on your thanks to the whole team.

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Review from K T (Resident / Service User) published on 21 April 2025 Submitted via Postal Card
Overall Experience

I have been here for four weeks and the home, staff, food and cleanliness is excellent. Everyone most welcomes my family and friends when they visit and are very impressed with everything and the care and attention that I receive. My family join me for lunch somdays and the food is excellent.

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Review from H C (Wife of Resident) published on 1 April 2025 Submitted via Postal Card
Overall Experience

I cannot praise Kingfisher's Nursing Home enough, they are the kindest most loving group of people you could wish to meet. My husband was a resident for a short while before he passed away but the care was wonderful. Since he died they have been my lifeline, I have been welcomed back to do some gardening and often sit on the patio with many happy residents enjoying the sun and cake. Everyone there are so happy is is a pleasure to walk through the door. Outstanding they are. I cannot recommend the home enough.

Reply from Zoe Mills, Home Manager at Kingfishers

Thank you so much for your lovely comments about our home. It means a great deal to us to know that our team was able to care for your husband with kindness and compassion during his time at Kingfishers. We're also so pleased that you continue to feel welcome and part of our community. Thank you again for your kind words and for taking the time to leave a review.

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Review from B E (Daughter-in-law of Resident) published on 20 March 2025 Submitted via Postal Card
Overall Experience
My mother in law resided at Kingfishers receiving palliative care for the final month of her life.

Her care was thorough and the staff genuinely cared about her and her needs which gave us a lot of comfort at a very difficult time.

Reply from Zoe Mills, Home Manager at Kingfishers

Thank you for sharing your experience of your mother-in-law's time at Kingfishers. We're so glad to hear that our caring team could provide comfort and support during such a difficult time. Your kind words mean a great deal to us, and we truly appreciate you taking the time to share them. Thank you again.

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Review from M S (Resident / Service User) published on 10 March 2025 Submitted via Postal Card
Overall Experience

The Kingfisher answers all my needs. I am 94 and am very grateful for the kindness and help I get from all the staff. I feel safe and happy. There is always some activity going on morning and afternoon, should I want it. Also the wonderful mini bus, the good food and lovely gardens. Thank you Kingfisher.

Reply from Zoe Mills, Home Manager at Kingfishers

We're so pleased to hear that Kingfishers is meeting all your needs and that you feel safe and happy here. Our team works very hard to provide the best care, and it's wonderful to know you appreciate their kindness and support. We're also glad you enjoy the activities, food, gardens, and minibus....  

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Review from Diane B (Next of Kin) published on 11 November 2024 Submitted via Postal Card
Overall Experience

From the first time I visited Kingfishers to view for a very dear friend I was greeted with lovely smiley faces from everyone I met. Very impressed with everything I saw. I am very pleased with the care received.

Reply from Zoe Mills, Home Manager at Kingfishers

Thank you for sharing your lovely feedback about Kingfishers! We're so glad our team made you feel welcome, and it's great to hear you're pleased with the care your friend is receiving.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 March 2020
Overall
Outstanding
  • CaringGood
  • EffectiveGood
  • ResponsiveOutstanding
  • SafeGood
  • Well-ledOutstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (3) & Events (0)

News
  • 09 Jul 2026

    More than 35 managers in various roles have participated in Colten Care’s third-level ‘Excel’ Leadership & Management Course in the past 18 months to two years. They include the group’s...

  • 18 Feb 2025

    A Strictly-style ballroom dance competition supported Colten Care has raised more than £80,000 for a Dorset-based palliative care charity. Forest Holme Hospice’s Strictly Extravaganza, which had headline sponsorship from Colten...

  • 18 Feb 2025

    Colten Care has trained 32 team members as Mental Health First Aiders (MHFAs) to help colleagues maintain and improve their work-life balance. Colten Care has prioritised the training as part...

Upcoming Events

There are no upcoming events for Kingfishers.

Awards / Recognitions (12)

  • 30 Jan 2026Recipient: Colten Care Ltd
  • 31 Jan 2025Recipient: Colten Care Ltd
  • 31 Jan 2024Recipient: Colten Care Ltd

Accreditations

There are no accreditations posted yet for Kingfishers.

Meet the Team (3)

Jacqui Williams
Jacqui WilliamsJob Title:Home Manager

Jacqui leads the team and is ultimately responsible for every aspect of life in the home, ensuring the highest standards of care and service are delivered. Her door is always open if you have any questions or queries.

Jillian Ferguson
Jillian FergusonJob Title:Clinical Lead

Jillian is responsible for leading the team of registered nurses and carers to meet the individual needs of the resident through the delivery of consistently high levels of clinical care.

Kim Gritt
Kim GrittJob Title:Care Co-Ordinator

My role is to support the Home Manager and Clinical Lead in the day-to-day running of the home. The main focus of my role is high-quality care delivery. I work closely with the care team to ensure that all care staff are equipped with the knowledge, training and understanding to provide consistently high levels of care for each resident.

Frequently Asked Questions about Kingfishers

What types of Care is Kingfishers registered for?

Older Person Care is the registered (by the Care Quality Commission) category of Care.

How many Rooms does Kingfishers have?

There are 62 Single Rooms.

What are the Facilities & Services at Kingfishers?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Kingfishers to the centre of New Milton?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Kingfishers to verify any information. View our terms and conditions. Kingfishers has an Enhanced Service -more info.