Kingfishers

The Meadows, New Milton BH25 7FJ
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10 171 Reviews
  • Kingfishers, New Milton
Kingfishers care home is situated in New Milton only a few miles from the New Forest and the cliff top and beach at Barton-On-Sea.

Residents enjoy companionship and can join in with singing, music, exercise and arts and crafts sessions. There is the opportunity for gentle gardening activities in the summer sunshine, and there is a busy pen pal scheme.
The home is registered for nursing care and staffed by dedicated nurses and health care professionals with extensive experience in caring for age-related conditions and fully trained in infection control.

The home offers residential and nursing care and has single bedrooms with en-suite facilities, private telephones, flat-screen televisions and internet access as standard.

The reception area at the home provides residents with views onto the dining room and garden.

Residents and visitors can access an on-site cafe, serving tea, coffee and homemade cakes.

The main lounge area provides access to landscaped gardens, complete with covered areas allowing residents to enjoy the gardens all year round.

An activities room is fully equipped with computers and internet access, while a range of activities is available to meet each resident's individual abilities and personal interests.

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Care Provided

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 62 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1402

These prices are only a guideline, please contact Kingfishers to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Zoe Mills (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (62)
  • Single Rooms with ensuite Wet Room (62)

Visiting

  • At Kingfishers, there are no specific visiting hours, all that is asked is that you let the home know you are in the building by signing in on the Ipad in Reception, if outside of Reception hours, just ring the bell and a member of staff will enable your visit.

Parking

  • Parking is available on site at Kingfishers, all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be saved.

Kingfishers Reviews (171)

Total of 171, showing 21-40
10

Kingfishers has a Review Score of 10 (9.981) out of 10, based on 18 reviews in the last 2 years. Over all time Kingfishers has 171 reviews.

Overall Experience

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Date Published

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Review from Joyce P (Resident) published on 15 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came here for a 2 week trial, enjoyed the break so decided to live here full time. Everything is extremely pleasant - staff, the lovely garden, entertainment, activities and food. I am extremely happy.

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Review from Susan N (Friend of Resident) published on 19 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always been welcomed into Kingfishers by friendly and kind staff. It is a beautiful home, very well run, good food, activities are fun for the residents with minibus trips regularly organised. My friend has recently passed away, but I shall still support and visit the home. I will certainly recommend
anyone who is looking for a lovely care/nursing home.

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Review from L A (Daughter of Resident) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was resident in Kingfishers for 6 years. He was frail when he arrived but with the support of all the staff, plus good and timely medical care from the nurses and surgery his health improved.
He enjoyed being looked after by the lovely staff and especially enjoyed the excursions out on the
minibus trips to the forest, the coast or local pub. He also looked forward to the boat trips.

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Review from V M (Resident) published on 5 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to Kingfishers to see what I could do to improve my life as home had become isolated. I have a pleasant room, a wide variety of activities to join in and most important of all, friendly people as residents and a good caring staff. This is just what I need to 'take me to 100 and beyond'!

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Review from Tessa H (Respite Resident) published on 20 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came for respite care for 2 weeks following a hospital visit. The welcome was wonderful and I was quickly made to feel at home. I enjoyed the entertainment especially the musical ones and my bedroom was beautiful looking over the gardens. The food is first-class and has helped me to recover from stomach
problems.

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Review from April N (Resident) published on 17 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very happy here. The staff have been friendly and helpful - they try to provide some sort of activity most days to get us out of our rooms and to mix with other people. I am grateful for the help that the staff give to us and their cheerful approach to their job.

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Review from Lynda B (Daughter of Resident) published on 30 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am writing this with huge sadness, however, this is a big thank you for making my lovely mum's time in Kingfishers so good. She took part in the activities as much as she could and she thoroughly enjoyed being sociable until her final days when the care and sensitivity shown was faultless. It was
good to know she was in a safe place. Also, thanks for the help given to me along the way at a difficult time.

Reply from Zoe Mills, Home Manager at Kingfishers

Thank you for your lovely feedback given during such a sad time for you and your family, it's very much appreciated - your mum will be missed by myself and the team.

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Review from Sheila D (Resident) published on 20 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very comfortable here and feel secure after finding it difficult to manage at home whilst waiting for an operation with my husband having dementia. We are both happy and it is certainly the right place for us.

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Review from Marion M (Resident) published on 3 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since arriving, I was welcomed, the staff are kind and helpful and there is a homely atmosphere. The food is excellent and Kingfishers is very recommendable.
I am recovering from a major operation and my room is perfect for me with activity to be seen from my lovely window.

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Review from Thomas K (Resident) published on 12 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was nervous about my first experience of respite care. On my first day, I was made so welcome by staff and residents. I soon felt at home and at ease. Daily activities were great fun and very festive at this time of the year. I have enjoyed all activities and every single day has been wonderful.
I
have no complaints about the staff only praise.
My experience at Kingfishers home has been truly wonderful.

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Review from Marry T (Resident) published on 12 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since I have been staying in Kingfishers, I have really enjoyed my stay. The staff are so helpful, friendly and happy. I feel as though I am on holiday! I have been able to relax and enjoy myself, enjoying the atmosphere when I can read my books. One of the things I love most is having my food cooked
for me and meeting other people and staff.

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Review from A M (Friend of Resident) published on 6 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, Kingfishers seems an excellent facility. Unfortunately, like most care homes, they are short staffed and this sometimes shows. Since the recent change of management, the home appears much improved, communications are better, as is the general atmosphere. I think the food could possibly be more
varied and is rather bland at times. All the staff I am in contact with are wonderful.

Reply from Zoe Mills, Home Manager at Kingfishers

Thank you for your kind review and I am pleased to hear you can see improvements in recent months. I would like to reassure you that staffing is maintained safely and Colten is actively looking at recruitment. Our menu offers residents a wide variety of choices and the menus change with the season. Residents have access to be able to make comments regarding food which our chef oversees. Please feel free to see me anytime if you would like to discuss anything.

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Review from J B (Respite Resident) published on 28 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my 3rd time of visiting, I like the home and staff, who are all very helpful and cheerful. Plenty of activities and sitting in the garden.

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Review from Caroline N (Daughter of Resident) published on 23 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both parents stayed for 2 weeks respite. I had peace of mind that they were safe and cared for. They were very apprehensive beforehand but made friendships with staff and other residents. Food was excellent and they joined in activities which suited them. Instant attention when called for help which
was particularly important for my mum at night.

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Review from June K (Wife of Resident) published on 9 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care at Kingfishers was exceptional. My darling husband was cared for with such compassion and respect. My grateful thanks to all of the staff including reception and cleaners. The end of his life was handled with so much care to him and all my family.
Grateful thanks.

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Review from Bill N (Resident) published on 3 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The room facing south gets plenty of sun. The staff are very helpful and greet me in the morning with a smile and breakfast! I enjoy playing cards with other residents.

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Review from Valerie C (Resident) published on 19 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here nearly four years.
The home is very good.
The staff are very caring and the atmosphere is very pleasant.
I am happy here, very happy here.

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Review from Iris B (Resident) published on 28 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy here and enjoy taking part in activities. The bus trips are enjoyable. My room is comfortable. I enjoy arranging flowers.

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Review from J H (Resident) published on 15 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

2 years I have been here. Staff are very good.
Garden is like being at home.
I like anything to do with the garden.
I have advised people to come here.

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Review from J S (Resident) published on 26 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Comfortable and very friendly place - I'm happy here. All the staff are extremely helpful and caring. A very happy atmosphere.

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Current Review Score: 10.0 (9.981)

Overview of Review Score

The Review Score of 10 (9.981) out of 10 for Kingfishers is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.981 for Kingfishers is calculated as follows: ( (211 Excellents x 5) + (4 Goods x 4) ) ÷ 215 Ratings = 4.981

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kingfishers is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Mar 2020

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (11)

Meet the Team (3)

Zoe

Zoe Mills

Job Title: Home Manager

Zoe leads the team and is ultimately responsible for every aspect of life in the home, ensuring the highest standards of care and service are delivered. Her door is always open if you have questions or queries.

Jacqui

Jacqui Williams

Job Title: Clinical Lead

Jacqui is responsible for leading the team of registered nurses and carers to meet the individual needs of the resident, through the delivery of consistently high levels of clinical care.

Kim

Kim Gritt

Job Title: Care Co-Ordinator

My role is to support the Home Manager and Clinical Lead in the day-to-day running of the home. The main focus of my role is high-quality care delivery. I work closely with the care team to ensure that all care staff are equipped with the knowledge, training and understanding to provide consistently high levels of care for each resident.

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