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Kingfishers

The Meadows, New Milton, Hampshire BH25 7FJ
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I have been well looked after by a very friendly, kind and caring team.G M(Respite Resident/Service User)
Kingfishers, New Milton
I was treated with care, courtesy and kindness by all staffH W(Resident / Service User)
Kingfishers, New Milton
Kingfishers, New Milton

Situated between the New Forest and the coast, Kingfishers enjoys a setting that brings together the best of both landscapes. For residents, this connection with nature is woven into everyday life, whether through time spent in the gardens, regular outings or watching the changing seasons unfold.

Inside, the atmosphere is bright, welcoming and unhurried. Comfortable lounges, inviting communal spaces and beautifully maintained gardens encourage residents to spend time together while offering...  

Care Provided by Kingfishers

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 62 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,473From £1,473

Contact Kingfishers to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Jacqui Williams (Registered Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (62)
  • Single Rooms with ensuite Wet Room (62)

Visiting

  • There are no specific visiting hours at Kingfishers; all that is asked is you let the home know you are in the building by signing in on the iPad in Reception. If you are visiting outside of Reception hours, ring the bell and a member of the team will assist you.

Parking

  • Parking is available on site at Kingfishers, and all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be reserved.

Kingfishers Reviews (180)

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10

Kingfishers has a Review Score of 10 (9.996) out of 10, based on 20 reviews in the last 2 years. Over all time Kingfishers has 180 reviews.

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Showing 180 reviews matching selected criteria
Review from G M (Respite Resident) published on 14 March 2024 Submitted via Postal Card
Overall Experience
I have been well looked after by a very friendly, kind and caring team. Everyone has been so cheerful, always smiling. They have helped and encouraged my recovery.

The food has been excellent - a wide choice of menu and well presented. Thank you everyone.

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Review from Peter J (Son-in-law of Resident) published on 27 February 2024 Submitted via Postal Card
Overall Experience

The welcome at the home was excellent. The resident settled in within just two weeks and feels the experience is on par with a hotel. He enjoys the social aspect of the home and the laughter experienced adds to the relaxed atmosphere. Any concerns/issues related around our lack of understanding and the staff learning his specific needs, feedback was readily received and acted upon. As ever, there are some opportunities for improvement but I am confident the management will embrace constructive feedback.

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Review from V U (Respite Resident) published on 21 February 2024 Submitted via Postal Card
Overall Experience

Enjoyed very much the carnival and procession and also the school carol service was lovely and well attended. The staff are very respectful friendly and encouraging. I would certainly recommend the home to others.

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Review from Barbara M (Sister-in-law of Resident) published on 6 November 2023 Submitted via Website
Overall Experience

We brought my sister-in-law to Kingfishers from Cornwall in November 2022, due to her worsening medical problems. We certainly chose the best place. Her care has been exemplary. Thank you so much to the manager and her team for making her time with them so enjoyable. Even though she was wheelchair-bound, she was encouraged to join in the many activities and special occasions organised and she participated with enthusiasm. We had planned to give this review on her first anniversary as a resident, but sadly she passed away all too soon. It does not alter the fact, however, that we wholeheartedly recommend Kingfishers for the top-class, all-round care they provide.

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Review from Judith R (Resident / Service User) published on 11 October 2023 Submitted via Postal Card
Overall Experience

I like the musical entertainment. I like the activities. There is always something going on and the staff make it fun. I love musical shows and enjoy taking part in the choir.

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Review from A G (Resident / Service User) published on 29 September 2023 Submitted via Postal Card
Overall Experience

Very good care from all staff working at the home. I feel safe here and comfortable.

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Review from H W (Resident / Service User) published on 22 September 2023 Submitted via Postal Card
Overall Experience

I came to Kingfishers for respite after an injury. I was treated with care, courtesy and kindness by all staff - from reception to carers, cleaners, catering staff, events organisers, nurses and managers etc. Nothing was too much trouble. I would highly recommend Kingfishers.

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Review from June P (Resident / Service User) published on 11 August 2023 Submitted via Postal Card
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I have been here for nearly a year and have been very happy and well looked after and highly recommend it. It is like my second home.

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Review from Rita M (Resident / Service User) published on 11 August 2023 Submitted via Postal Card
Overall Experience

I am very happy here. I like my room because of the view. I also enjoy the music and bus trips. Also, the staff are very friendly and helpful. The whole thing is amazing.

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Review from Joyce P (Resident / Service User) published on 15 June 2023 Submitted via Postal Card
Overall Experience

I came here for a 2 week trial, enjoyed the break so decided to live here full time. Everything is extremely pleasant - staff, the lovely garden, entertainment, activities and food. I am extremely happy.

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Review from Susan N (Friend of Resident) published on 19 May 2023 Submitted via Postal Card
Overall Experience

I have always been welcomed into Kingfishers by friendly and kind staff. It is a beautiful home, very well run, good food, activities are fun for the residents with minibus trips regularly organised. My friend has recently passed away, but I shall still support and visit the home. I will certainly recommend anyone who is looking for a lovely care/nursing home.

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Review from L A (Daughter of Resident) published on 10 May 2023 Submitted via Postal Card
Overall Experience
My father was resident in Kingfishers for 6 years. He was frail when he arrived but with the support of all the staff, plus good and timely medical care from the nurses and surgery his health improved.

He enjoyed being looked after by the lovely staff and especially enjoyed the excursions out on the minibus trips to the forest, the coast or local pub. He also looked forward to the boat trips.

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Review from V M (Resident / Service User) published on 5 May 2023 Submitted via Postal Card
Overall Experience

I came to Kingfishers to see what I could do to improve my life as home had become isolated. I have a pleasant room, a wide variety of activities to join in and most important of all, friendly people as residents and a good caring staff. This is just what I need to 'take me to 100 and beyond'!

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Review from Tessa H (Respite Resident) published on 20 March 2023 Submitted via Postal Card
Overall Experience

I came for respite care for 2 weeks following a hospital visit. The welcome was wonderful and I was quickly made to feel at home. I enjoyed the entertainment especially the musical ones and my bedroom was beautiful looking over the gardens. The food is first-class and has helped me to recover from stomach problems.

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Review from April N (Resident / Service User) published on 17 February 2023 Submitted via Postal Card
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I have been very happy here. The staff have been friendly and helpful - they try to provide some sort of activity most days to get us out of our rooms and to mix with other people. I am grateful for the help that the staff give to us and their cheerful approach to their job.

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Review from Lynda B (Daughter of Resident) published on 30 January 2023 Submitted via Website
Overall Experience

I am writing this with huge sadness, however, this is a big thank you for making my lovely mum's time in Kingfishers so good. She took part in the activities as much as she could and she thoroughly enjoyed being sociable until her final days when the care and sensitivity shown was faultless. It was good to know she was in a safe place. Also, thanks for the help given to me along the way at a difficult time.

Reply from Zoe Mills, Home Manager at Kingfishers

Thank you for your lovely feedback given during such a sad time for you and your family, it's very much appreciated - your mum will be missed by myself and the team.

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Review from Sheila D (Resident / Service User) published on 20 January 2023 Submitted via Postal Card
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I am very comfortable here and feel secure after finding it difficult to manage at home whilst waiting for an operation with my husband having dementia. We are both happy and it is certainly the right place for us.

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Review from Marion M (Resident / Service User) published on 3 January 2023 Submitted via Postal Card
Overall Experience
Since arriving, I was welcomed, the staff are kind and helpful and there is a homely atmosphere. The food is excellent and Kingfishers is very recommendable.

I am recovering from a major operation and my room is perfect for me with activity to be seen from my lovely window.

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Review from Thomas K (Resident / Service User) published on 12 December 2022 Submitted via Website
Overall Experience
I was nervous about my first experience of respite care. On my first day, I was made so welcome by staff and residents. I soon felt at home and at ease. Daily activities were great fun and very festive at this time of the year. I have enjoyed all activities and every single day has been wonderful.
I have no complaints about the staff only praise.

My experience at Kingfishers home has been truly wonderful.

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Review from Marry T (Resident / Service User) published on 12 December 2022 Submitted via Postal Card
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Since I have been staying in Kingfishers, I have really enjoyed my stay. The staff are so helpful, friendly and happy. I feel as though I am on holiday! I have been able to relax and enjoy myself, enjoying the atmosphere when I can read my books. One of the things I love most is having my food cooked for me and meeting other people and staff.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 March 2020
Overall
Outstanding
  • CaringGood
  • EffectiveGood
  • ResponsiveOutstanding
  • SafeGood
  • Well-ledOutstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (3) & Events (0)

News
  • 09 Jul 2026

    More than 35 managers in various roles have participated in Colten Care’s third-level ‘Excel’ Leadership & Management Course in the past 18 months to two years. They include the group’s...

  • 18 Feb 2025

    A Strictly-style ballroom dance competition supported Colten Care has raised more than £80,000 for a Dorset-based palliative care charity. Forest Holme Hospice’s Strictly Extravaganza, which had headline sponsorship from Colten...

  • 18 Feb 2025

    Colten Care has trained 32 team members as Mental Health First Aiders (MHFAs) to help colleagues maintain and improve their work-life balance. Colten Care has prioritised the training as part...

Upcoming Events

There are no upcoming events for Kingfishers.

Awards / Recognitions (12)

  • 30 Jan 2026Recipient: Colten Care Ltd
  • 31 Jan 2025Recipient: Colten Care Ltd
  • 31 Jan 2024Recipient: Colten Care Ltd

Accreditations

There are no accreditations posted yet for Kingfishers.

Meet the Team (3)

Jacqui Williams
Jacqui WilliamsJob Title:Home Manager

Jacqui leads the team and is ultimately responsible for every aspect of life in the home, ensuring the highest standards of care and service are delivered. Her door is always open if you have any questions or queries.

Jillian Ferguson
Jillian FergusonJob Title:Clinical Lead

Jillian is responsible for leading the team of registered nurses and carers to meet the individual needs of the resident through the delivery of consistently high levels of clinical care.

Kim Gritt
Kim GrittJob Title:Care Co-Ordinator

My role is to support the Home Manager and Clinical Lead in the day-to-day running of the home. The main focus of my role is high-quality care delivery. I work closely with the care team to ensure that all care staff are equipped with the knowledge, training and understanding to provide consistently high levels of care for each resident.

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