Kingfishers

The Meadows, New Milton BH25 7FJ
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10 171 Reviews
  • Kingfishers, New Milton
Kingfishers care home is situated in New Milton only a few miles from the New Forest and the cliff top and beach at Barton-On-Sea.

Residents enjoy companionship and can join in with singing, music, exercise and arts and crafts sessions. There is the opportunity for gentle gardening activities in the summer sunshine, and there is a busy pen pal scheme.
The home is registered for nursing care and staffed by dedicated nurses and health care professionals with extensive experience in caring for age-related conditions and fully trained in infection control.

The home offers residential and nursing care and has single bedrooms with en-suite facilities, private telephones, flat-screen televisions and internet access as standard.

The reception area at the home provides residents with views onto the dining room and garden.

Residents and visitors can access an on-site cafe, serving tea, coffee and homemade cakes.

The main lounge area provides access to landscaped gardens, complete with covered areas allowing residents to enjoy the gardens all year round.

An activities room is fully equipped with computers and internet access, while a range of activities is available to meet each resident's individual abilities and personal interests.

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Care Provided

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 62 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1402

These prices are only a guideline, please contact Kingfishers to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Zoe Mills (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (62)
  • Single Rooms with ensuite Wet Room (62)

Visiting

  • At Kingfishers, there are no specific visiting hours, all that is asked is that you let the home know you are in the building by signing in on the Ipad in Reception, if outside of Reception hours, just ring the bell and a member of staff will enable your visit.

Parking

  • Parking is available on site at Kingfishers, all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be saved.

Kingfishers Reviews (171)

Total of 171, showing 41-60
10

Kingfishers has a Review Score of 10 (9.981) out of 10, based on 18 reviews in the last 2 years. Over all time Kingfishers has 171 reviews.

Overall Experience

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Date Published

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Review from Lisa C (Daughter of Resident) published on 19 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Every single member of staff at Kingfishers Care Home looked after my beloved beautiful mum with exceptional care right up until the time she passed on just 2 days ago. It is with much gratitude that I write this as I know she was happy in the last seven months of her life and was part of this unique
family. The dedication and compassion are astounding and have made it so much easier knowing she was so cared for, had some fun and had a sense of belonging. I will miss the staff and the residents as they also felt like part of my own family and would like to thank each and every one of them as they make such a huge difference. Thank you from the bottom of my heart.

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Review from Carolyn H (Daughter of Resident) published on 13 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have only got praise for this outstanding care/nursing home.
My mother spent 3 months at Kingfishers during which time the care was exemplary.
The staff were incredibly kind to my mother, me and also to our wider family.
They looked after my mother wonderfully well, ensuring she was extremely
well cared for with compassion and dignity to the end.
A wonderful team from the receptionists through to the manager.
I cannot thank them enough.

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Review from Dorothy R (Resident) published on 20 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent! Everything I could have hoped for.
I would strongly recommend this lovely care home.

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Review from T V (Resident) published on 22 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been here for three years. Well looked after, very well by all the staff.
I enjoy several of the activities, including the trips.

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Review from C P (Resident) published on 11 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent in all respect.
A pleasant stay.

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Review from Christine B (Daughter of Resident) published on 20 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My 95-year-old mum had a miserable time in a second-floor room which was very hot. Two days to get a fan. Not allowed to move to ground floor room until after isolation. When I queried this with the manager I was told I was ‘very rude’ and had the phone put down on me.
One night mum was not given a
prescribed sleeping pill as they had run out. No apology was given for this negligence.
Many staff had a ‘take it or leave it’ attitude and a smugness about their ‘outstanding’ QCC (from 2019 pre-Covid).
Was only too pleased when her convalescent stay was over.

Reply from Beata Brzozowska, Home Manager at Kingfishers

Thank you for your review. My team acted quickly in providing a fan due to the temperature in the room. Another room was reserved on the ground floor for your mum once isolation was completed. On discharge from hospital, it was noted that medication was missing. This was ordered immediately. Whilst in isolation your mum had a daily visit from the companionship team. She was also accompanied into the garden every day which she enjoyed. Her individual preference was large print books which were sourced. Once isolation ended your mum was a regular attendee to activities. She enjoyed group activities such as armchair dance. She also enjoyed a minibus trip out. She loved the garden and spent lots of time outside. She also enjoyed her meals in the dining room with the company of others. I remain proud of my Outstanding rating with CQC and the work my team do to meet the needs of all of our residents.

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Review from Sarah B (Daughter of Resident) published on 16 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

You are supported by health professionals when you come into the world. Making it so reassuring in death that you have the health professionals around you again but with the extra support from all members of staff at Kingfishers. They have become supportive family to us for weeks, being able to visit
mum every day always with a smile, joke, hug, and a cup of tea when we needed it. Although, it’s a difficult time with covid nothing has ever been too much trouble. Mum was so well looked after, she kept her dignity, had a smile on her face, and a thank you to all members of staff. We were reassured she must have been very happy. A big thank you to every single member of staff, especially to the 2 members of staff who welcomed us with our first smile, to the lead health care assistant for going above and beyond with mum's care. Also, 2 nurses in particular for their knowledge and support in such difficult times, and to another member of staff who was terribly kind and understanding.

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Review from Trevis J (Husband of Resident) published on 27 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This was the second time that my wife went into short-term care in Kingfishers. She was in for a six-week stay but due to her poor health and age, she only completed four and a half weeks before she died. The care she received was first class and all the staff could not have been kinder and more caring
right up to the moment she died. The Doctors for the home said that she was in the best place and that the care would not have been as good in Hospital. As I am now on my own when things get too much I know that I will move into Kingfishers, it's the best.

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Review from Terry B (Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are all extremely friendly, caring and behave as if they have the welfare of the residents at the heart of all they do.

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Review from Martin A (Son of Resident) published on 19 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother recently spent over a year in Kingfishers, initially when she just needed assistance with living and latterly requiring nursing care. She was very happy living there and thought very highly of the care and attention she received, particularly when in poor health. She reported that the food
was excellent, with the chef making up individual meals for residents when requested. They have a beautiful garden which she always walked round each day, when possible. My personal experience of the staff was that they were very helpful and understanding, particularly over the difficult times of the last year and always made us welcome when visiting. I would highly recommend Kingfishers to anyone.

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Review from S P (Respite Resident) published on 20 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was the best decision I could have made to come to Kingfishers to recover from surgery. The high level of care has definitely contributed to my good recovery and I go home feeling well and confident. All the staff involved in my care have been, without exception, marvellous with their support, kindness,
cheerfulness and willingness to cater to my needs. Nothing has been too much trouble. They have followed protocols to the letter and therefore I have felt safe. Food has been amazing, using fresh and homemade ingredients, beautifully cooked and presented. An excellent experience!

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Review from J U (Resident) published on 6 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The caring members of staff and the pleasant garden surroundings have significantly helped my recovery from a stressful stroke situation.
Access to my laptop and sketching materials greatly helped release the tension in a virus lockdown and links with my family, friends and business contacts.

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Review from J H (Resident) published on 23 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Only after a short time, I am well and truly settled here in spite of the lockdown which has put a lot more work on the staff.
I enjoy the gardens and the activities we can get involved in and if you have a query on anything there is someone here with the answer.

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Review from A S (Friend of Resident) published on 3 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of this wonderful home. The whole team of Colton staff are truly amazing - they provide outstanding nursing care and wonderful social care to residents and ensure that their home is always welcoming, friendly, well presented and spotlessly clean with delicious food and gorgeous
gardens - it is quite simply a wonderful home for its residents.
The Kingfishers Team has been truly wonderful over the years but I cannot thank them enough for their commitment to the care of their residents over the last couple of months during this pandemic. It must be an impossibly stressful time for them all but I feel confident that each and every member of staff will have been proud to do their bit to protect and care for every resident as a member of their Kingfishers Family.
At Kingfishers it is not just what they do, it is how they do it that makes the real difference. I thank them from the bottom of my heart for all the amazing care for my lovely friend.

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Review from Maureen D (Resident) published on 23 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy the activities. My room very comfortable and the staff are very kind.

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Review from Susan W (Resident) published on 28 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came from hospital for some respite care before I went home. All the staff understood my needs and I gradually made good progress and am strong enough to go to my own home. I can't thank them enough.

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Review from Glen M (Resident) published on 27 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff made me feel welcome and they are all friendly. Staff very responsive with my needs and very helpful.
An Outstanding Team for an Outstanding Rated Home!

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Review from P B (Resident) published on 10 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent. Everyone is so nice and helpful. Trips very good, rides in the country and seaside lovely. Facilities are very good. Room with a view also very good. Food very enjoyable.

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Review from P D (Sister of Resident) assisted by family/friend published on 10 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have enjoyed my stay, finding all staff exceptionally caring, friendly and fun. The Christmas arrangements were fun and the whole holiday was enjoyable. Christmas was excellent.

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Review from P J (Resident) published on 26 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend to others.

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Current Review Score: 10.0 (9.981)

Overview of Review Score

The Review Score of 10 (9.981) out of 10 for Kingfishers is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.981 for Kingfishers is calculated as follows: ( (211 Excellents x 5) + (4 Goods x 4) ) ÷ 215 Ratings = 4.981

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kingfishers is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Mar 2020

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (11)

Meet the Team (3)

Zoe

Zoe Mills

Job Title: Home Manager

Zoe leads the team and is ultimately responsible for every aspect of life in the home, ensuring the highest standards of care and service are delivered. Her door is always open if you have questions or queries.

Jacqui

Jacqui Williams

Job Title: Clinical Lead

Jacqui is responsible for leading the team of registered nurses and carers to meet the individual needs of the resident, through the delivery of consistently high levels of clinical care.

Kim

Kim Gritt

Job Title: Care Co-Ordinator

My role is to support the Home Manager and Clinical Lead in the day-to-day running of the home. The main focus of my role is high-quality care delivery. I work closely with the care team to ensure that all care staff are equipped with the knowledge, training and understanding to provide consistently high levels of care for each resident.

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