Kingfishers

The Meadows, New Milton BH25 7FJ
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10 171 Reviews
  • Kingfishers, New Milton
Kingfishers care home is situated in New Milton only a few miles from the New Forest and the cliff top and beach at Barton-On-Sea.

Residents enjoy companionship and can join in with singing, music, exercise and arts and crafts sessions. There is the opportunity for gentle gardening activities in the summer sunshine, and there is a busy pen pal scheme.
The home is registered for nursing care and staffed by dedicated nurses and health care professionals with extensive experience in caring for age-related conditions and fully trained in infection control.

The home offers residential and nursing care and has single bedrooms with en-suite facilities, private telephones, flat-screen televisions and internet access as standard.

The reception area at the home provides residents with views onto the dining room and garden.

Residents and visitors can access an on-site cafe, serving tea, coffee and homemade cakes.

The main lounge area provides access to landscaped gardens, complete with covered areas allowing residents to enjoy the gardens all year round.

An activities room is fully equipped with computers and internet access, while a range of activities is available to meet each resident's individual abilities and personal interests.

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Care Provided

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 62 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1402

These prices are only a guideline, please contact Kingfishers to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Zoe Mills (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (62)
  • Single Rooms with ensuite Wet Room (62)

Visiting

  • At Kingfishers, there are no specific visiting hours, all that is asked is that you let the home know you are in the building by signing in on the Ipad in Reception, if outside of Reception hours, just ring the bell and a member of staff will enable your visit.

Parking

  • Parking is available on site at Kingfishers, all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be saved.

Kingfishers Reviews (171)

Total of 171, showing 61-80
10

Kingfishers has a Review Score of 10 (9.981) out of 10, based on 18 reviews in the last 2 years. Over all time Kingfishers has 171 reviews.

Overall Experience

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Date Published

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Review from Janet Y (Respite Resident) published on 18 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are warm and friendly and very nice. The facilities are very good. I enjoyed my stay with you here very much.

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Review from T B (Resident) published on 3 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole atmosphere at Kingfishers was of willingness to help, happiness and friendliness. All staff were competent and trained to the nth degree. They were exemplary in all that they did and should all be complimented on their professionalism. They were a pleasure to be helped by.

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Review from L A (Daughter of Resident) published on 13 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with the level of care and attention to my mum during her respite care. I loved the way every single member of staff spoke to us as we walked around. My mum was very happy, engaged and stimulated. I could be her daughter again rather than a carer which took such a burden of me! Thank
you.

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Review from T W (Resident) published on 6 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very supportive and friendly.
Management well-led.
Excellent facilities.
Enjoyable day trips.
Very tasty food and drink.

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Review from S D (Respite Resident) published on 23 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have enjoyed convalescing at Kingfishers. I was discharged from hospital straight to the home. There was a warm welcome from reception and I was taken to my room and looked after by the staff. The home manager came to my room to welcome me and to see if I had everything I needed and reassured me.

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Review from Caroline R (Resident) published on 20 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident for two very happy weeks. I have been glad to join in many activities and everyone has made me so welcome. This is a well-managed home. Highly recommend.

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Review from Margaret D (Resident) published on 7 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love the staff and everyone is kind and nice.

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Review from M S (Resident) published on 25 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All good. Better than expected.

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Review from Sheila B (Daughter of Resident) published on 22 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a great comfort to all the family knowing that my father was cared for at Kingfishers for the last few months of his life. He was well fed he loved the food and his room was in a very nice position overlooking the beautiful garden. The staff looked after him exceptionally well and overall he
was very contented and in a happy place.

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Review from Fiona L (Friend of Resident) published on 18 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely, caring home, staff are very kind and helpful and the garden is a delight.

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Review from Michael U (Respite Resident) published on 18 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I stayed at Kingfishers for 2 weeks as a respite resident following hip replacement surgery. My stay was excellent - good food, extremely attentive and jovial staff and a true feeling of being wanted. Well done.

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Review from R D (Son of Resident) published on 20 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has settled very comfortably into Kingfishers at New Milton. She is delighted with her room and, having spent her life as a nurse, is extremely impressed with the standard of care and concern for her welfare. Her overall feeling about Kingfishers and the staff is that she has made the right
choice, at ninety-three, to be there.
The only 'query' existing was a) whether it would be beneficial for residents to see a little more of the manager and b) whether knowing the residents by their Christian name would be a good thing.

Reply from Elaine Farrer, Operations Director at Kingfishers

Thank you for your review and likelihood to recommend the home. Our Home Manager carries out a daily visit to all of the home residents and is available 7 days a week to them. The Home Manager also carries out resident meetings alongside other events such as “afternoon tea with the manager” at various times throughout the week and month. We pride ourselves on getting to know all of our residents on an individual basis and therefore the name used is something discussed as part of our admission process and is always what the resident would like to be known by.

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Review from Patricia J (Daughter of Resident) published on 17 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother suffers from vascular dementia and has been a resident at Kingfishers since December 2016. The care, physical, emotional, practical, has been outstanding in every way. I cannot fault the establishment in any way from the nursing through activity and entertainment to the catering. My mother
has been happy throughout her stay and the recent recognition of her increasing needs has been facilitated in the best possible way. Plus the communication with me is exemplary.

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Review from Bunty P (Resident) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Saturday's BBQ and music and dancing was a great event. The weather was perfect and the staff involved deserve a very big 'thank you' for their efforts.
What Kingfishers do, others follow!

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Review from Bridget C (Friend of Resident) published on 2 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had to find a care home for a very good friend. We were more than satisfied with everything that Kingfishers offer to our dear friend. She was always treated with love and respect from your highly qualified staff at all levels and they went over and above in supporting our friend at the final chapter
of her life and for that, we are eternally grateful to all the staff thank you.

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Review from Sheila R (Resident) published on 15 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came for a two-week stay, I have now extended it for an extra six weeks with the view of staying permanently. Overall I'm happy with all staff and entertainment is varied.

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Review from Diana G (Wife of Resident) published on 22 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I wish to thank all the staff on the Lyndhurst Suite for the wonderful care they showed my husband during his long stay at Kingfishers 2 1/2 years. He was suffering with Parkinson's and Dementia and spent the last two months unable to do a thing for himself.
The staff treated him with dignity and
love. They did everything for him and made the last days of his life as bearable as was possible.
They also showed extreme love and kindness to me and the family at this most harrowing of times. On behalf of my husband and daughters, we thank you all from the bottom of our heart. He is at peace now.

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Review from H M (Resident) published on 14 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The experience at Kingfishers is first class and would be hard to beat.

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Review from Edith A (Resident) published on 19 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy. Proud to be involved in all activities. A whole new way of life has opened up for me.

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Review from Mary C (Resident) published on 22 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am finding all staff extremely kind, consistent and caring in all ways.

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Current Review Score: 10.0 (9.981)

Overview of Review Score

The Review Score of 10 (9.981) out of 10 for Kingfishers is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.981 for Kingfishers is calculated as follows: ( (211 Excellents x 5) + (4 Goods x 4) ) ÷ 215 Ratings = 4.981

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kingfishers is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Mar 2020

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (11)

Meet the Team (3)

Zoe

Zoe Mills

Job Title: Home Manager

Zoe leads the team and is ultimately responsible for every aspect of life in the home, ensuring the highest standards of care and service are delivered. Her door is always open if you have questions or queries.

Jacqui

Jacqui Williams

Job Title: Clinical Lead

Jacqui is responsible for leading the team of registered nurses and carers to meet the individual needs of the resident, through the delivery of consistently high levels of clinical care.

Kim

Kim Gritt

Job Title: Care Co-Ordinator

My role is to support the Home Manager and Clinical Lead in the day-to-day running of the home. The main focus of my role is high-quality care delivery. I work closely with the care team to ensure that all care staff are equipped with the knowledge, training and understanding to provide consistently high levels of care for each resident.

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