Primary Care Categories
- Older Person Care
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- For a maximum of 62 Service Users
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
I have been well looked after by a very friendly, kind and caring team.G M(Respite Resident/Service User)
I was treated with care, courtesy and kindness by all staffH W(Resident / Service User)
I have been well looked after by a very friendly, kind and caring team.G M(Respite Resident/Service User)
I was treated with care, courtesy and kindness by all staffH W(Resident / Service User)
Situated between the New Forest and the coast, Kingfishers enjoys a setting that brings together the best of both landscapes. For residents, this connection with nature is woven into everyday life, whether through time spent in the gardens, regular outings or watching the changing seasons unfold.
Inside, the atmosphere is bright, welcoming and unhurried. Comfortable lounges, inviting communal spaces and beautifully maintained gardens encourage residents to spend time together while offering...
Care Provided by Kingfishers
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Kingfishers for full pricing details and T&Cs.
Contact Kingfishers to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Colten Care Ltd
- Private Owned
Person in charge
- Jacqui Williams (Registered Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (62)
- Single Rooms with ensuite Wet Room (62)
Visiting
- There are no specific visiting hours at Kingfishers; all that is asked is you let the home know you are in the building by signing in on the iPad in Reception. If you are visiting outside of Reception hours, ring the bell and a member of the team will assist you.
Parking
- Parking is available on site at Kingfishers, and all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be reserved.
Kingfishers Reviews (180)
10
Kingfishers has a Review Score of 10 (9.996) out of 10, based on 20 reviews in the last 2 years.
Over all time Kingfishers has 180 reviews.
Filter Reviews
Overall Experience
Date Published
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Review from R D (Son of Resident) published on 20 June 2019 Submitted via Postal Card•
Overall Experience
My mother has settled very comfortably into Kingfishers at New Milton. She is delighted with her room and, having spent her life as a nurse, is extremely impressed with the standard of care and concern for her welfare. Her overall feeling about Kingfishers and the staff is that she has made the right choice, at ninety-three, to be there.
The only 'query' existing was a) whether it would be beneficial for residents to see a little more of the manager and b) whether knowing the residents by their Christian name would be a good thing.
↩Reply from Elaine Farrer, Operations Director at Kingfishers
Thank you for your review and likelihood to recommend the home. Our Home Manager carries out a daily visit to all of the home residents and is available 7 days a week to them. The Home Manager also carries out resident meetings alongside other events such as “afternoon tea with the manager” at...
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Review from Patricia J (Daughter of Resident) published on 17 June 2019 Submitted via Postal Card•
Overall Experience
My mother suffers from vascular dementia and has been a resident at Kingfishers since December 2016. The care, physical, emotional, practical, has been outstanding in every way. I cannot fault the establishment in any way from the nursing through activity and entertainment to the catering. My mother has been happy throughout her stay and the recent recognition of her increasing needs has been facilitated in the best possible way. Plus the communication with me is exemplary.
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Review from Bunty P (Resident / Service User) published on 31 May 2019 Submitted via Postal Card•
Overall Experience
Saturday's BBQ and music and dancing was a great event. The weather was perfect and the staff involved deserve a very big 'thank you' for their efforts.
What Kingfishers do, others follow!
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Review from Bridget C (Friend of Resident) published on 2 May 2019 Submitted via Postal Card•
Overall Experience
We had to find a care home for a very good friend. We were more than satisfied with everything that Kingfishers offer to our dear friend. She was always treated with love and respect from your highly qualified staff at all levels and they went over and above in supporting our friend at the final chapter of her life and for that, we are eternally grateful to all the staff thank you.
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Review from Sheila R (Resident / Service User) published on 15 March 2019 Submitted via Postal Card•
Overall Experience
I came for a two-week stay, I have now extended it for an extra six weeks with the view of staying permanently. Overall I'm happy with all staff and entertainment is varied.
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Review from Diana G (Wife of Resident) published on 22 February 2019 Submitted via Postal Card•
Overall Experience
I wish to thank all the staff on the Lyndhurst Suite for the wonderful care they showed my husband during his long stay at Kingfishers 2 1/2 years. He was suffering with Parkinson's and Dementia and spent the last two months unable to do a thing for himself.
The staff treated him with dignity and love. They did everything for him and made the last days of his life as bearable as was possible.
The staff treated him with dignity and love. They did everything for him and made the last days of his life as bearable as was possible.
They also showed extreme love and kindness to me and the family at this most harrowing of times. On behalf of my husband and daughters, we thank you all from the bottom of our heart. He is at peace now.
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Review from H M (Resident / Service User) published on 14 February 2019 Submitted via Postal Card•
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The experience at Kingfishers is first class and would be hard to beat.
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Review from Edith A (Resident / Service User) published on 19 November 2018 Submitted via Postal Card•
Overall Experience
I am very happy. Proud to be involved in all activities. A whole new way of life has opened up for me.
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Review from Mary C (Resident / Service User) published on 22 October 2018 Submitted via Postal Card•
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I am finding all staff extremely kind, consistent and caring in all ways.
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Review from Douglas S (Friend of Resident) published on 27 September 2018 Submitted via Postal Card•
Overall Experience
I was very pleased with the way all staff welcome my friend to Kingfishers and I know his wife was very moved, the professional way the home is run. From management and all staff. His wife has cared for her husband for 10 years and now she can have her life back. Thank you.
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Review from Hayley H (Wife of Resident) published on 27 September 2018 Submitted via Postal Card•
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I've been on a long journey with dementia and now I feel I've struck gold my husband deserves the best and boy is he going to have the time of his life. Kingfishers will allow both myself and husband to fulfil our lives without having to worry about a thing. I was disillusioned with care homes but not anymore as I feel I can trust the manager and her staff which means everything to both me and my husband.
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Review from Susan B (Daughter of Resident) published on 12 September 2018 Submitted via Website•
Overall Experience
Beautiful care home, excellent staff, food and care
My mum enjoys being here and feels safe and looked after which gives me piece of mind
My mum enjoys being here and feels safe and looked after which gives me piece of mind
The activities organisers are full of enthusiasm
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Review from Elizabeth L (Daughter of Resident) published on 6 September 2018 Submitted via Website•
Overall Experience
Fantastic care home. From the first visit, their visit to us to present day we have been so very happy. Communication fantastic, someone will always make time for you for questions and guidance. office staff so helpful, entertainment team so much energy and fun, the carers and nursing staff just fantastic. Event the domestic staff and hostesses so friendly and caring. A real credit to the home that all staff seem fully engaged with residents and take time to talk and interact with them.
I'd like to give the nurses on level 2 a special mention. But everyone is great.
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Review from Margaret N (Resident / Service User) published on 4 September 2018 Submitted via Postal Card•
Overall Experience
Like all the activities that Kingfisher provides, the trips, the music, sitting in the gardens. All the staff are very friendly and helpful and they all know my name and helpful to my needs.
↩Reply from natalie Alexander, Marketing at Kingfishers
Thank you for your lovely review regarding our staff and activities. Please be assured that our door is always open to discuss any points you may wish.
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Review from P A L W (Resident / Service User) published on 30 August 2018 Submitted via Postal Card•
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Excellent, all.
My 100th birthday was held here and the chef made a beautiful cake for me. My room was decorated beautifully and streamers and balloons, it was a happy day!
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Review from R K (Resident / Service User) published on 17 August 2018 Submitted via Postal Card•
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Having arrived at Kingfishers with much apprehension, I was amazed by the warmth and kindness of my reception. Unfortunately, my stay is too short, but I do feel a little more able to cope with the daily running of our home. I feel more rested, especially my mind, and my body is strong by coming to terms with day to day living. Everyone has been so kind and helpful.
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Review from P S (Resident / Service User) published on 26 June 2018 Submitted via Postal Card•
Overall Experience
It was an initial shock being here and I was very stressed and unhappy. However, the staff helped me to settle in. The food is sometimes not to my taste particularly the suppers which at times look unappetising and seems a strange choice.
Having crossword puzzles delivered to our rooms each morning is a welcome extra.
↩Reply from natalie Alexander, Marketing at Kingfishers
We are sorry that not all of the meal choices offered catered to your personal taste. We would always ask you raise this as our chefs will try and cater for individual requests where possible.
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Review from Maria S (Mother of Resident) published on 9 May 2018 Submitted via Postal Card•
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My son received 'end of life' care at Kingfishers from January to March 2018. The standard of care and support at Kingfishers is extremely high in every respect and met all of our needs at this very difficult time.
Kingfishers is a beautiful environment with a luxury and homely feel and wonderful staff.
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Review from Michael T (Husband of Resident) published on 24 April 2018 Submitted via Postal Card•
Overall Experience
1) Parking is often a problem. Families, friends and older people who cannot walk well often have to park on the road.
2) some rooms/corridors need a paint soon.
↩Reply from Laura Davis, at Kingfishers
Thank you for your review, the high ratings you have given and the likelihood to recommend Kingfishers. At Colten Care we constantly review each of the homes' decor and can assure you that re-painting on the second floor has already taken place and the first floor will follow shortly.
With...
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Review from P J (Resident / Service User) published on 23 March 2018 Submitted via Postal Card•
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Staff good. Music I enjoy a lot. Overall good.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 17 March 2020Overall
Outstanding
Outstanding
- CaringGood
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (3) & Events (0)
News
- 09 Jul 2026
More than 35 managers in various roles have participated in Colten Care’s third-level ‘Excel’ Leadership & Management Course in the past 18 months to two years. They include the group’s...
- 18 Feb 2025
A Strictly-style ballroom dance competition supported Colten Care has raised more than £80,000 for a Dorset-based palliative care charity. Forest Holme Hospice’s Strictly Extravaganza, which had headline sponsorship from Colten...
- 18 Feb 2025
Colten Care has trained 32 team members as Mental Health First Aiders (MHFAs) to help colleagues maintain and improve their work-life balance. Colten Care has prioritised the training as part...
Upcoming Events
There are no upcoming events for Kingfishers.
Awards / Recognitions (12)
- 30 Jan 2026Recipient: Colten Care Ltd
- 31 Jan 2025Recipient: Colten Care Ltd
- 31 Jan 2024Recipient: Colten Care Ltd
Accreditations
There are no accreditations posted yet for Kingfishers.
Meet the Team (3)
Jacqui WilliamsJob Title:Home Manager
Jacqui leads the team and is ultimately responsible for every aspect of life in the home, ensuring the highest standards of care and service are delivered. Her door is always open if you have any questions or queries.
Jillian FergusonJob Title:Clinical Lead
Jillian is responsible for leading the team of registered nurses and carers to meet the individual needs of the resident through the delivery of consistently high levels of clinical care.
Kim GrittJob Title:Care Co-Ordinator
My role is to support the Home Manager and Clinical Lead in the day-to-day running of the home. The main focus of my role is high-quality care delivery. I work closely with the care team to ensure that all care staff are equipped with the knowledge, training and understanding to provide consistently high levels of care for each resident.
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