Kingfishers

The Meadows, New Milton BH25 7FJ
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10 171 Reviews
  • Kingfishers, New Milton
Kingfishers care home is situated in New Milton only a few miles from the New Forest and the cliff top and beach at Barton-On-Sea.

Residents enjoy companionship and can join in with singing, music, exercise and arts and crafts sessions. There is the opportunity for gentle gardening activities in the summer sunshine, and there is a busy pen pal scheme.
The home is registered for nursing care and staffed by dedicated nurses and health care professionals with extensive experience in caring for age-related conditions and fully trained in infection control.

The home offers residential and nursing care and has single bedrooms with en-suite facilities, private telephones, flat-screen televisions and internet access as standard.

The reception area at the home provides residents with views onto the dining room and garden.

Residents and visitors can access an on-site cafe, serving tea, coffee and homemade cakes.

The main lounge area provides access to landscaped gardens, complete with covered areas allowing residents to enjoy the gardens all year round.

An activities room is fully equipped with computers and internet access, while a range of activities is available to meet each resident's individual abilities and personal interests.

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Care Provided

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 62 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1402

These prices are only a guideline, please contact Kingfishers to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Zoe Mills (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (62)
  • Single Rooms with ensuite Wet Room (62)

Visiting

  • At Kingfishers, there are no specific visiting hours, all that is asked is that you let the home know you are in the building by signing in on the Ipad in Reception, if outside of Reception hours, just ring the bell and a member of staff will enable your visit.

Parking

  • Parking is available on site at Kingfishers, all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be saved.

Kingfishers Reviews (171)

Total of 171, showing 81-100
10

Kingfishers has a Review Score of 10 (9.981) out of 10, based on 18 reviews in the last 2 years. Over all time Kingfishers has 171 reviews.

Overall Experience

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Date Published

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Review from Douglas S (Friend of Resident) published on 27 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very pleased with the way all staff welcome my friend to Kingfishers and I know his wife was very moved, the professional way the home is run. From management and all staff. His wife has cared for her husband for 10 years and now she can have her life back. Thank you.

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Review from Hayley H (Wife of Resident) published on 27 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been on a long journey with dementia and now I feel I've struck gold my husband deserves the best and boy is he going to have the time of his life. Kingfishers will allow both myself and husband to fulfil our lives without having to worry about a thing. I was disillusioned with care homes but not
anymore as I feel I can trust the manager and her staff which means everything to both me and my husband.

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Review from Susan B (Daughter of Resident) published on 12 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful care home, excellent staff, food and care
My mum enjoys being here and feels safe and looked after which gives me piece of mind
The activities organisers are full of enthusiasm

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Review from Elizabeth L (Daughter of Resident) published on 6 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care home. From the first visit, their visit to us to present day we have been so very happy. Communication fantastic, someone will always make time for you for questions and guidance. office staff so helpful, entertainment team so much energy and fun, the carers and nursing staff just fantastic.
Event the domestic staff and hostesses so friendly and caring. A real credit to the home that all staff seem fully engaged with residents and take time to talk and interact with them.


I'd like to give the nurses on level 2 a special mention. But everyone is great.

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Review from Margaret N (Resident) assisted by family/friend published on 4 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Like all the activities that Kingfisher provides, the trips, the music, sitting in the gardens. All the staff are very friendly and helpful and they all know my name and helpful to my needs.

Reply from natalie Alexander, Marketing at Kingfishers

Thank you for your lovely review regarding our staff and activities. Please be assured that our door is always open to discuss any points you may wish.

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Review from P A L W (Resident) published on 30 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, all.
My 100th birthday was held here and the chef made a beautiful cake for me. My room was decorated beautifully and streamers and balloons, it was a happy day!

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Review from R K (Resident) published on 17 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having arrived at Kingfishers with much apprehension, I was amazed by the warmth and kindness of my reception. Unfortunately, my stay is too short, but I do feel a little more able to cope with the daily running of our home. I feel more rested, especially my mind, and my body is strong by coming to
terms with day to day living. Everyone has been so kind and helpful.

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Review from P S (Resident) assisted by family/friend published on 26 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It was an initial shock being here and I was very stressed and unhappy. However, the staff helped me to settle in. The food is sometimes not to my taste particularly the suppers which at times look unappetising and seems a strange choice.
Having crossword puzzles delivered to our rooms each morning
is a welcome extra.

Reply from natalie Alexander, Marketing at Kingfishers

We are sorry that not all of the meal choices offered catered to your personal taste. We would always ask you raise this as our chefs will try and cater for individual requests where possible.

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Review from Maria S (Mother of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My son received 'end of life' care at Kingfishers from January to March 2018. The standard of care and support at Kingfishers is extremely high in every respect and met all of our needs at this very difficult time.


Kingfishers is a beautiful environment with a luxury and homely feel and wonderful

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Review from Michael T (Husband of Resident) published on 24 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

1) Parking is often a problem. Families, friends and older people who cannot walk well often have to park on the road.


2) some rooms/corridors need a paint soon.

Reply from Laura Davis at Kingfishers

Thank you for your review, the high ratings you have given and the likelihood to recommend Kingfishers.
At Colten Care we constantly review each of the homes' decor and can assure you that re-painting on the second floor has already taken place and the first floor will follow shortly.
With regards to parking, I can assure you that only visitors are permitted to park within the car park, all our staff park off-site. If there are any issues parking, please do pop into Reception and we will do our best to accommodate.

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Review from P J (Resident) published on 23 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff good. Music I enjoy a lot. Overall good.

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Review from Susan C (Daughter of Resident) published on 21 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I always find my mother very well cared for. I am always welcomed into the home and invited to join in every activity. All the staff are so very caring and cheerful. I am completely confident that my mum has the best possible care and she is in a cheerful environment. It seems that there are interesting
activities every day. There are many groups that come into the care home and import their knowledge and talents in a fun way.

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Review from Sarah R (Daughter of Resident) published on 26 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad had a fall which fractured his pelvis. He went to hospital by ambulance. The manager and all her team went way beyond hope and expectations in getting dad out of hospital and setting up the correct level of care, however, when discharged everything was completely ready. Clothes moved, pictures
up and al personal items placed in a new room in identical places. Every staff member has been professional, caring and extremely kind. I truly believe that the manager and the team are way above outstanding!!

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Review from P W (Resident) published on 25 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay here is made very happy by the staff here. I enjoy the musical events and sing-songs. The place is maintained very well by the staff and there are all amenities to hand.

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Review from P J (Resident) published on 15 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are wonderful to everyone.
Food is excellent like a first class hotel in Las Vegas.

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Review from Maria N (Daughter of Resident) published on 15 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I spend some considerable time at Kingfishers visiting my mother as often as I can and I am delighted with the care she receives. The staff are amazing whether nurses, care, assistants, activity coordinators, catering or reception staff. So friendly, caring and professional. The recent gala lunch was
so enjoyable, the effort staff had gone to was very obvious. I feel Kingfishers is my own "home away from home" Thank you to you all.

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Review from Veronica H (Resident) published on 8 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I stayed at Kingfishers for respite after surgery. What impressed me most was the professionalism, knowledge and dedication of the staff in all areas. They are wonderful! Nothing was too much trouble. There is not one negative comment I can make about my stay, Kingfishers is that good!!

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Review from David G (Son of Resident) published on 11 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has now been living at Kingfishers for a year. Before she moved in her health had deteriorated badly and she was no longer able to live independently. Since arriving at Kingfishers her physical and mental wellbeing have improved greatly. The standard of care is first class. As a family, we have
been very impressed by the caring and considerate attitude of all the staff, as well as aspects of the community in which Mum now lives. Kingfishers is exceptionally clean; there is a beautiful garden and numerous activities for the residents. Mum particularly enjoys the food. We feel confident that Mum is being very well cared for.

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Review from John R (Relative of Resident) published on 12 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really excellent day at the barbecue and other visits.

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Review from Andrew S (Grandson of Resident) published on 30 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every element of this rest home has dramatically exceeded my expectations. The depth of care, love and understanding constantly shown by all members of staff, from the manager, carers, kitchen staff and cleaners and even extending to maintenance men and the apprentices working on the new extension,
have been frankly, incredible.
This empathy and compassion is extended to all, even when the resident is being erratic or consistently confrontational.
I leave for my home in the antipodes happy and secure in the knowledge that my grandmother could not possibly be in a better place.
Thank you.

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Current Review Score: 10.0 (9.981)

Overview of Review Score

The Review Score of 10 (9.981) out of 10 for Kingfishers is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.981 for Kingfishers is calculated as follows: ( (211 Excellents x 5) + (4 Goods x 4) ) ÷ 215 Ratings = 4.981

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kingfishers is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Mar 2020

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (11)

Meet the Team (3)

Zoe

Zoe Mills

Job Title: Home Manager

Zoe leads the team and is ultimately responsible for every aspect of life in the home, ensuring the highest standards of care and service are delivered. Her door is always open if you have questions or queries.

Jacqui

Jacqui Williams

Job Title: Clinical Lead

Jacqui is responsible for leading the team of registered nurses and carers to meet the individual needs of the resident, through the delivery of consistently high levels of clinical care.

Kim

Kim Gritt

Job Title: Care Co-Ordinator

My role is to support the Home Manager and Clinical Lead in the day-to-day running of the home. The main focus of my role is high-quality care delivery. I work closely with the care team to ensure that all care staff are equipped with the knowledge, training and understanding to provide consistently high levels of care for each resident.

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