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Kingfishers

The Meadows, New Milton, Hampshire BH25 7FJ
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I have been well looked after by a very friendly, kind and caring team.G M(Respite Resident/Service User)
Kingfishers, New Milton
I was treated with care, courtesy and kindness by all staffH W(Resident / Service User)
Kingfishers, New Milton
Kingfishers, New Milton

Situated between the New Forest and the coast, Kingfishers enjoys a setting that brings together the best of both landscapes. For residents, this connection with nature is woven into everyday life, whether through time spent in the gardens, regular outings or watching the changing seasons unfold.

Inside, the atmosphere is bright, welcoming and unhurried. Comfortable lounges, inviting communal spaces and beautifully maintained gardens encourage residents to spend time together while offering...  

Care Provided by Kingfishers

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 62 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,473From £1,473

Contact Kingfishers to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Jacqui Williams (Registered Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (62)
  • Single Rooms with ensuite Wet Room (62)

Visiting

  • There are no specific visiting hours at Kingfishers; all that is asked is you let the home know you are in the building by signing in on the iPad in Reception. If you are visiting outside of Reception hours, ring the bell and a member of the team will assist you.

Parking

  • Parking is available on site at Kingfishers, and all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be reserved.

Kingfishers Reviews (180)

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10

Kingfishers has a Review Score of 10 (9.996) out of 10, based on 20 reviews in the last 2 years. Over all time Kingfishers has 180 reviews.

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Showing 180 reviews matching selected criteria
Review from K T (Daughter of Resident) published on 29 June 2017 Submitted via Postal Card
Overall Experience

Lovely day starting with trip in the minibus to Hythe where we joined a specially adapted boat to take about 8 residents on a trip up Southampton Water and the Hamble River. The voluntary crew served tea and biscuits and went among the residents chatting. There was also a commentary as we went along pointing out places of interest. On our way back a lunch was provided which we ate at Hatchet Pond. A really lovely day which I think everyone enjoyed. Very well organised.

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Review from B P (Resident / Service User) published on 28 June 2017 Submitted via Postal Card
Overall Experience
I had a wonderful time and were very well looked after.
I enjoy the activities here. The garden is beautiful. We are very lucky to be in this home. The staff are very friendly and all very helpful.

I feel very much at home here.

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Review from B F (Resident / Service User) published on 28 June 2017 Submitted via Postal Card
Overall Experience
The boat trip was absolutely wonderful.
My daughter came and she loved it as much as I did.
I enjoyed it very much.
I'm looking forward to doing it again.
I enjoy watching the dog that we share and all love them.

This is my forever home now.

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Review from Pip T (Daughter of Resident) published on 9 June 2017 Submitted via Postal Card
Overall Experience

We are visiting from Australia and have been very favourably impressed with the friendliness of staff and quality of care we have witnessed. A lot of effort goes in to providing a good range of entertainment for the residents. On a few occasions we have had lunch in the dining room and have been impressed with the quality and variety of food. We were here for the 100th birthday celebration of our mum and were delighted with the effort gone to by all members of staff. Decorations, food, drink and a beautiful birthday cake were provided by Kingfisher for the occasion. She was also presented with a lovely bouquet of flowers. Catering staff are very accommodating in responding to individual requests.

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Review from Jacquie C (Sister of Resident) published on 23 May 2017 Submitted via Postal Card
Overall Experience

Very positive experience for us as a family and for my sister.

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Review from Alison E (Niece of Resident) published on 22 May 2017 Submitted via Postal Card
Overall Experience
My aunt found the perfect home for her last years she had dementia which slowly intensified but she was always stimulated, entertained, taken on outings to keep her interested in life. When I visited I always felt I was visiting her home and I was always very well looked after.

This is a very positive "can do" place.

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Review from Margaret W (Wife of Resident) published on 22 May 2017 Submitted via Postal Card
Overall Experience
A very happy and caring home for my husband to end his days.The staff were incredible and made him feel at home which made my life easier knowing that he was in good hands.

Thank you for everything.

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Review from M H (Wife of Resident) published on 22 May 2017 Submitted via Postal Card
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Celebration of life celebration. Congratulations on a wonderful afternoon. Very helpful.

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Review from P M (Resident / Service User) published on 12 May 2017 Submitted via Postal Card
Overall Experience
I am very happy here.
The ambience is excellent, a very happy atmosphere and the staff are very good.

All activities are of a good standard.

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Review from Sally W (Daughter of Resident) published on 12 May 2017 Submitted via Postal Card
Overall Experience

We brought my father here firstly for two-week respite and he ended up staying because he liked it so much. Of course, as a visitor I don't get to see the day to day running of the home but whenever I call I am so impressed by the friendliness of the staff, cleanliness of the contemporary environment and my father's repeated comments about how happy he is. There are always lots of activities going on. I know if I can't get to see my father that he is kept entertained, is not lonely and is cared for to a very high standard.

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Review from Sara W (Daughter of Resident) published on 10 May 2017 Submitted via Postal Card
Overall Experience
My mother moved into Kingfishers in October 2016.
She was unable to care for herself at home anymore. The staff are lovely and very caring. Nothing was too much trouble for them.
Mum was very happy and knowing she was safe and so well looked after was a weight off my shoulders.
Unfortunately, Mum passed away recently, the carers at Kingfishers have been amazing and very kind and caring.

We had a lovely sympathy card from them with lovely thoughtful words written in. Very comforting.

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Review from Esme B (Sister-in-law of Resident) published on 9 May 2017 Submitted via Postal Card
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Very welcoming, friendly staff.

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Review from Siriol S (Daughter of Resident) published on 9 May 2017 Submitted via Postal Card
Overall Experience
My mother has been at Kingfishers for two years and the staff are all very kind and attentive.

She is well cared for and the home is always spotlessly clean as is my mother.

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Review from S B (Son of Resident) published on 9 May 2017 Submitted via Postal Card
Overall Experience

Very impressed with the care given to mum by nurses and carers. They take the time to explain things to us and everyone is always happy and friendly.

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Review from Brian M (Brother of Resident) published on 28 April 2017 Submitted via Postal Card
Overall Experience
The care provided to residents at Kingfishers is quite superb.

My sister has been a resident there for over a year and even in the most trying circumstances, she has been treated with great kindness and courtesy. The food is excellent and plentiful. The accommodation is of an extremely high standard and always kept very clean. The staff are very helpful, polite and kind. I could not be more delighted that my sister is a resident at Kingfishers.

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Review from P E (Resident / Service User) published on 12 April 2017 Submitted via Postal Card
Overall Experience
Staff are helpful and kind.
Activities are excellent. Food served was just fine. My room is very good.

Overall, it is very good.

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Review from J G (Daughter of Resident) published on 6 April 2017 Submitted via Postal Card
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Very friendly caring staff always pleased to help and do everything possible to make my mother happy and comfortable

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Review from Hugh H (Resident / Service User) published on 4 April 2017 Submitted via Postal Card
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Very Good.

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Review from Kath B (Daughter of Resident) published on 4 April 2017 Submitted via Website
Overall Experience

I would like to thank all the wonderful staff at Kingfishers and head office at Coltencare for all the support that they have given to my mother and myself over a recent difficult period which, with thanks to their care and attention, had a happy ending. I highly recommend Kingfishers as a nursing home to anyone looking for caring and professional staff. In addition, Kingfishers has a varied daily programme of activities to suit everyone's interests. My mother especially enjoys the regular music sessions and going out in the beautiful garden. We couldn't have chosen a better home!

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Review from J L (Resident / Service User) published on 30 March 2017 Submitted via Postal Card
Overall Experience
I think the activities coordinator made a very good job of occupying us so well. Such a jolly quiz.

Thanks also for the accompaniment of seats and staff. A good time was had by all.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 March 2020
Overall
Outstanding
  • CaringGood
  • EffectiveGood
  • ResponsiveOutstanding
  • SafeGood
  • Well-ledOutstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (3) & Events (0)

News
  • 09 Jul 2026

    More than 35 managers in various roles have participated in Colten Care’s third-level ‘Excel’ Leadership & Management Course in the past 18 months to two years. They include the group’s...

  • 18 Feb 2025

    A Strictly-style ballroom dance competition supported Colten Care has raised more than £80,000 for a Dorset-based palliative care charity. Forest Holme Hospice’s Strictly Extravaganza, which had headline sponsorship from Colten...

  • 18 Feb 2025

    Colten Care has trained 32 team members as Mental Health First Aiders (MHFAs) to help colleagues maintain and improve their work-life balance. Colten Care has prioritised the training as part...

Upcoming Events

There are no upcoming events for Kingfishers.

Awards / Recognitions (12)

  • 30 Jan 2026Recipient: Colten Care Ltd
  • 31 Jan 2025Recipient: Colten Care Ltd
  • 31 Jan 2024Recipient: Colten Care Ltd

Accreditations

There are no accreditations posted yet for Kingfishers.

Meet the Team (3)

Jacqui Williams
Jacqui WilliamsJob Title:Home Manager

Jacqui leads the team and is ultimately responsible for every aspect of life in the home, ensuring the highest standards of care and service are delivered. Her door is always open if you have any questions or queries.

Jillian Ferguson
Jillian FergusonJob Title:Clinical Lead

Jillian is responsible for leading the team of registered nurses and carers to meet the individual needs of the resident through the delivery of consistently high levels of clinical care.

Kim Gritt
Kim GrittJob Title:Care Co-Ordinator

My role is to support the Home Manager and Clinical Lead in the day-to-day running of the home. The main focus of my role is high-quality care delivery. I work closely with the care team to ensure that all care staff are equipped with the knowledge, training and understanding to provide consistently high levels of care for each resident.

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