Kingfishers

The Meadows, New Milton BH25 7FJ
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10 171 Reviews
  • Kingfishers, New Milton
Kingfishers care home is situated in New Milton only a few miles from the New Forest and the cliff top and beach at Barton-On-Sea.

Residents enjoy companionship and can join in with singing, music, exercise and arts and crafts sessions. There is the opportunity for gentle gardening activities in the summer sunshine, and there is a busy pen pal scheme.
The home is registered for nursing care and staffed by dedicated nurses and health care professionals with extensive experience in caring for age-related conditions and fully trained in infection control.

The home offers residential and nursing care and has single bedrooms with en-suite facilities, private telephones, flat-screen televisions and internet access as standard.

The reception area at the home provides residents with views onto the dining room and garden.

Residents and visitors can access an on-site cafe, serving tea, coffee and homemade cakes.

The main lounge area provides access to landscaped gardens, complete with covered areas allowing residents to enjoy the gardens all year round.

An activities room is fully equipped with computers and internet access, while a range of activities is available to meet each resident's individual abilities and personal interests.

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Care Provided

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 62 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1402

These prices are only a guideline, please contact Kingfishers to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Zoe Mills (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (62)
  • Single Rooms with ensuite Wet Room (62)

Visiting

  • At Kingfishers, there are no specific visiting hours, all that is asked is that you let the home know you are in the building by signing in on the Ipad in Reception, if outside of Reception hours, just ring the bell and a member of staff will enable your visit.

Parking

  • Parking is available on site at Kingfishers, all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be saved.

Kingfishers Reviews (171)

Total of 171, showing 121-140
10

Kingfishers has a Review Score of 10 (9.981) out of 10, based on 18 reviews in the last 2 years. Over all time Kingfishers has 171 reviews.

Overall Experience

  • 160
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Date Published

171
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Review from Sally W (Daughter of Resident) published on 12 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We brought my father here firstly for two-week respite and he ended up staying because he liked it so much. Of course, as a visitor I don't get to see the day to day running of the home but whenever I call I am so impressed by the friendliness of the staff, cleanliness of the contemporary environment
and my father's repeated comments about how happy he is. There are always lots of activities going on. I know if I can't get to see my father that he is kept entertained, is not lonely and is cared for to a very high standard.

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Review from Sara W (Daughter of Resident) published on 10 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Kingfishers in October 2016.
She was unable to care for herself at home anymore. The staff are lovely and very caring. Nothing was too much trouble for them.
Mum was very happy and knowing she was safe and so well looked after was a weight off my shoulders.
Unfortunately, Mum
passed away recently, the carers at Kingfishers have been amazing and very kind and caring.
We had a lovely sympathy card from them with lovely thoughtful words written in. Very comforting.

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Review from Esme B (Sister-in-law of Resident) published on 9 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming, friendly staff.

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Review from Siriol S (Daughter of Resident) published on 9 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Kingfishers for two years and the staff are all very kind and attentive.
She is well cared for and the home is always spotlessly clean as is my mother.

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Review from S B (Son of Resident) published on 9 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with the care given to mum by nurses and carers. They take the time to explain things to us and everyone is always happy and friendly.

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Review from Brian M (Brother of Resident) published on 28 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided to residents at Kingfishers is quite superb.
My sister has been a resident there for over a year and even in the most trying circumstances, she has been treated with great kindness and courtesy. The food is excellent and plentiful. The accommodation is of an extremely high standard
and always kept very clean. The staff are very helpful, polite and kind. I could not be more delighted that my sister is a resident at Kingfishers.

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Review from P E (Resident) published on 12 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are helpful and kind.
Activities are excellent. Food served was just fine. My room is very good.
Overall, it is very good.

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Review from J G (Daughter of Resident) published on 6 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly caring staff always pleased to help and do everything possible to make my mother happy and comfortable

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Review from Hugh H (Resident) published on 4 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very Good.

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Review from Kath B (Daughter of Resident) published on 4 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all the wonderful staff at Kingfishers and head office at Coltencare for all the support that they have given to my mother and myself over a recent difficult period which, with thanks to their care and attention, had a happy ending. I highly recommend Kingfishers as a nursing home
to anyone looking for caring and professional staff. In addition, Kingfishers has a varied daily programme of activities to suit everyone's interests. My mother especially enjoys the regular music sessions and going out in the beautiful garden. We couldn't have chosen a better home!

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Review from J L (Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think the activities coordinator made a very good job of occupying us so well. Such a jolly quiz.
Thanks also for the accompaniment of seats and staff. A good time was had by all.

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Review from Sophie D (Granddaughter of Resident) published on 28 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad has really come out of his shell since being at the home. He socialises and loves the staff. We cannot thank them enough.

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Review from P P (Resident) published on 28 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Red nose day was a good laugh, one of the carers was such a good sport bless her, all the girls mad a good effort and looked great, the manager included will always be remembered.

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Review from P C (Friend of Resident) published on 28 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend had excellent care and all her needs extremely well cared for in the final months of her life. She was very happy and contented prior to the final stages of her life and received excellent care and attention from all the staff. The nursing team were extremely kind and vigilant in her final
weeks and splendid palliative care in place towards the end. Even though not an immediate relative I was regularly informed of my friend's condition and every time I spoke to my friend she couldn't sing the staff praises loud enough! Thanks to all and very reassuring to know she was happy.

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Review from J P (Sister of Resident) published on 24 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has just enjoyed a very happy birthday thanks to the care and thoughtfulness of the activities organiser who arranged a lovely afternoon tea. Her family gathered and blew the candles out on a specially baked cake and it was delicious.
Thank you Colten care for continued excellent care of
my sister.

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Review from D G (Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have a beautiful birthday cake. The staff greeted me and sang happy birthday. I am so pleased it was excellent. My son and daughter-in-law joined in too. Very happy. The staff are very friendly and kind.

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Review from S D (Daughter-in-law of Resident) published on 15 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very good home.

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Review from Ursula S (Resident) published on 13 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very pleasant, everybody being helpful. I enjoyed my stay here. I came for respite and I've been well looked after. Highly recommend this home. This was my second time coming here to Kingfishers.

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Review from Caroline R (Daughter of Resident) published on 8 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything and everyone (Staff) = Excellent!

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Review from Linda S (Daughter of Resident) published on 1 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum absolutely loved the panto. They went on a minibus to watch the amazing pantomime in New Milton Memorial Centre with other residents. She was very pleased and happy.

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Current Review Score: 10.0 (9.981)

Overview of Review Score

The Review Score of 10 (9.981) out of 10 for Kingfishers is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.981 for Kingfishers is calculated as follows: ( (211 Excellents x 5) + (4 Goods x 4) ) ÷ 215 Ratings = 4.981

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kingfishers is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Mar 2020

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (11)

Meet the Team (3)

Zoe

Zoe Mills

Job Title: Home Manager

Zoe leads the team and is ultimately responsible for every aspect of life in the home, ensuring the highest standards of care and service are delivered. Her door is always open if you have questions or queries.

Jacqui

Jacqui Williams

Job Title: Clinical Lead

Jacqui is responsible for leading the team of registered nurses and carers to meet the individual needs of the resident, through the delivery of consistently high levels of clinical care.

Kim

Kim Gritt

Job Title: Care Co-Ordinator

My role is to support the Home Manager and Clinical Lead in the day-to-day running of the home. The main focus of my role is high-quality care delivery. I work closely with the care team to ensure that all care staff are equipped with the knowledge, training and understanding to provide consistently high levels of care for each resident.

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