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Kingfishers

The Meadows, New Milton, Hampshire BH25 7FJ
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I have been well looked after by a very friendly, kind and caring team.G M(Respite Resident/Service User)
Kingfishers, New Milton
I was treated with care, courtesy and kindness by all staffH W(Resident / Service User)
Kingfishers, New Milton
Kingfishers, New Milton

Situated between the New Forest and the coast, Kingfishers enjoys a setting that brings together the best of both landscapes. For residents, this connection with nature is woven into everyday life, whether through time spent in the gardens, regular outings or watching the changing seasons unfold.

Inside, the atmosphere is bright, welcoming and unhurried. Comfortable lounges, inviting communal spaces and beautifully maintained gardens encourage residents to spend time together while offering...  

Care Provided by Kingfishers

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 62 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,473From £1,473

Contact Kingfishers to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Jacqui Williams (Registered Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (62)
  • Single Rooms with ensuite Wet Room (62)

Visiting

  • There are no specific visiting hours at Kingfishers; all that is asked is you let the home know you are in the building by signing in on the iPad in Reception. If you are visiting outside of Reception hours, ring the bell and a member of the team will assist you.

Parking

  • Parking is available on site at Kingfishers, and all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be reserved.

Kingfishers Reviews (180)

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10

Kingfishers has a Review Score of 10 (9.996) out of 10, based on 20 reviews in the last 2 years. Over all time Kingfishers has 180 reviews.

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Showing 180 reviews matching selected criteria
Review from Susan C (Daughter of Resident) published on 21 February 2018 Submitted via Postal Card
Overall Experience

I always find my mother very well cared for. I am always welcomed into the home and invited to join in every activity. All the staff are so very caring and cheerful. I am completely confident that my mum has the best possible care and she is in a cheerful environment. It seems that there are interesting activities every day. There are many groups that come into the care home and import their knowledge and talents in a fun way.

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Review from Sarah R (Daughter of Resident) published on 26 January 2018 Submitted via Postal Card
Overall Experience

My dad had a fall which fractured his pelvis. He went to hospital by ambulance. The manager and all her team went way beyond hope and expectations in getting dad out of hospital and setting up the correct level of care, however, when discharged everything was completely ready. Clothes moved, pictures up and al personal items placed in a new room in identical places. Every staff member has been professional, caring and extremely kind. I truly believe that the manager and the team are way above outstanding!!

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Review from P W (Resident / Service User) published on 25 January 2018 Submitted via Postal Card
Overall Experience

My stay here is made very happy by the staff here. I enjoy the musical events and sing-songs. The place is maintained very well by the staff and there are all amenities to hand.

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Review from P J (Resident / Service User) published on 15 January 2018 Submitted via Postal Card
Overall Experience
Staff are wonderful to everyone.

Food is excellent like a first class hotel in Las Vegas.

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Review from Maria N (Daughter of Resident) published on 15 January 2018 Submitted via Postal Card
Overall Experience

I spend some considerable time at Kingfishers visiting my mother as often as I can and I am delighted with the care she receives. The staff are amazing whether nurses, care, assistants, activity coordinators, catering or reception staff. So friendly, caring and professional. The recent gala lunch was so enjoyable, the effort staff had gone to was very obvious. I feel Kingfishers is my own "home away from home" Thank you to you all.

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Review from Veronica H (Resident / Service User) published on 8 November 2017 Submitted via Postal Card
Overall Experience

I stayed at Kingfishers for respite after surgery. What impressed me most was the professionalism, knowledge and dedication of the staff in all areas. They are wonderful! Nothing was too much trouble. There is not one negative comment I can make about my stay, Kingfishers is that good!!

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Review from David G (Son of Resident) published on 11 October 2017 Submitted via Postal Card
Overall Experience

Mum has now been living at Kingfishers for a year. Before she moved in her health had deteriorated badly and she was no longer able to live independently. Since arriving at Kingfishers her physical and mental wellbeing have improved greatly. The standard of care is first class. As a family, we have been very impressed by the caring and considerate attitude of all the staff, as well as aspects of the community in which Mum now lives. Kingfishers is exceptionally clean; there is a beautiful garden and numerous activities for the residents. Mum particularly enjoys the food. We feel confident that Mum is being very well cared for.

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Review from John R (Relative of Resident) published on 12 September 2017 Submitted via Postal Card
Overall Experience

Really excellent day at the barbecue and other visits.

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Review from Andrew S (Grandson of Resident) published on 30 August 2017 Submitted via Postal Card
Overall Experience
Every element of this rest home has dramatically exceeded my expectations. The depth of care, love and understanding constantly shown by all members of staff, from the manager, carers, kitchen staff and cleaners and even extending to maintenance men and the apprentices working on the new extension, have been frankly, incredible.
This empathy and compassion is extended to all, even when the resident is being erratic or consistently confrontational.
I leave for my home in the antipodes happy and secure in the knowledge that my grandmother could not possibly be in a better place.

Thank you.

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Review from Julia B (Daughter of Resident) published on 24 August 2017 Submitted via Postal Card
Overall Experience

Just to thank everyone at Kingfisher for making my mother so welcome, happy and feeling safe at the end of her life. They all do an amazing job and all the staff are so so happy.

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Review from Teresa W (Friend of Resident) published on 23 August 2017 Submitted via Postal Card
Overall Experience

CQC rated Outstanding, what more can I say? Friendly, kind, understanding staff. Always time to talk which is so important. Amazing home.

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Review from Patricia R (Relative of Resident) published on 17 August 2017 Submitted via Postal Card
Overall Experience
We have visited many times and attended various things. Each time we come away very impressed with staff and managers.
Have said to many people of a certain age that when the time occurs.

It gives one such a feeling of confidence in all that is here.

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Review from K B (Daughter of Resident) published on 17 August 2017 Submitted via Postal Card
Overall Experience
My dad has lived here for a year. I cannot fault the home, the staff, the food, everything is excellent.

I believe it is easily the best home for miles and tell everyone how excellent it is here.

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Review from June D (Resident / Service User) published on 15 August 2017 Submitted via Postal Card
Overall Experience

We have had a bbq today and it was very good. The staff and everybody are fine. We have no grumbles at all.

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Review from Michael D (Resident / Service User) published on 15 August 2017 Submitted via Postal Card
Overall Experience

Very pleased with all aspects. Staff are friendly and very helpful. The food is excellent.

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Review from P L (Resident / Service User) published on 14 August 2017 Submitted via Postal Card
Overall Experience
I moved here on 24th May 2017 having sold my bungalow in order to secure a 'care plan' to enable me to live here for as long as I need.
I have a room of my choice and have brought several articles with me so it has helped me to feel that the room is as much like home as possible.
I am fortunate since I am mobile so I can get into the lovely gardens.

There are a variety of activities but personally, I would like more classes with exercises like Extend. Me being here gives my daughter, son and daughter in law as well as myself, peace of mind.

Reply from Laura Rolph, Assistant Marketing Manager at Kingfishers

Thank you for your review, please do mention to the Activities Team at Kingfishers that you would like to see more exercise based activities and they will always do their best to try and vary their monthly program.

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Review from Caroline J (Daughter of Resident) published on 18 July 2017 Submitted via Postal Card
Overall Experience
From the initial contact, I have been extremely impressed with everything about this care/nursing home.
The response to my online enquiry was within 24 hours.
My mum was admitted within 4 days of the enquiry.
The staff - all of them, are absolutely fantastic, nothing is any trouble and all mum's needs are anticipated.
The décor, aroma, gardens, communal areas and private rooms are all amazing.
It is really 5 star.
Thank you so much for the care you take.

I have visited other care homes and Kingfishers is definitely a class above the rest.

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Review from B P (Resident / Service User) published on 18 July 2017 Submitted via Postal Card
Overall Experience
I enjoy life here. The weather was lovely and we have a lovely garden and the entertainment was very good.

I am very happy here. The staff are very helpful, we are very lucky the staff keep us busy.

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Review from H S (Respite Resident) published on 12 July 2017 Submitted via Postal Card
Overall Experience

It was wonderful and staff are too.

I am happy to have won the big cake - the gardens are beautiful and I really enjoy walking.

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Review from Tim N (Husband of Resident) published on 29 June 2017 Submitted via Postal Card
Overall Experience

I was totally satisfied with the excellent care and attention provided by all the staff at Kingfishers. My wife was treated with dignity and compassion at all times which I witnessed through my daily visits. I was also very impressed and grateful for all the support and kindness the staff afforded myself and my family.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 March 2020
Overall
Outstanding
  • CaringGood
  • EffectiveGood
  • ResponsiveOutstanding
  • SafeGood
  • Well-ledOutstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (3) & Events (0)

News
  • 09 Jul 2026

    More than 35 managers in various roles have participated in Colten Care’s third-level ‘Excel’ Leadership & Management Course in the past 18 months to two years. They include the group’s...

  • 18 Feb 2025

    A Strictly-style ballroom dance competition supported Colten Care has raised more than £80,000 for a Dorset-based palliative care charity. Forest Holme Hospice’s Strictly Extravaganza, which had headline sponsorship from Colten...

  • 18 Feb 2025

    Colten Care has trained 32 team members as Mental Health First Aiders (MHFAs) to help colleagues maintain and improve their work-life balance. Colten Care has prioritised the training as part...

Upcoming Events

There are no upcoming events for Kingfishers.

Awards / Recognitions (12)

  • 30 Jan 2026Recipient: Colten Care Ltd
  • 31 Jan 2025Recipient: Colten Care Ltd
  • 31 Jan 2024Recipient: Colten Care Ltd

Accreditations

There are no accreditations posted yet for Kingfishers.

Meet the Team (3)

Jacqui Williams
Jacqui WilliamsJob Title:Home Manager

Jacqui leads the team and is ultimately responsible for every aspect of life in the home, ensuring the highest standards of care and service are delivered. Her door is always open if you have any questions or queries.

Jillian Ferguson
Jillian FergusonJob Title:Clinical Lead

Jillian is responsible for leading the team of registered nurses and carers to meet the individual needs of the resident through the delivery of consistently high levels of clinical care.

Kim Gritt
Kim GrittJob Title:Care Co-Ordinator

My role is to support the Home Manager and Clinical Lead in the day-to-day running of the home. The main focus of my role is high-quality care delivery. I work closely with the care team to ensure that all care staff are equipped with the knowledge, training and understanding to provide consistently high levels of care for each resident.

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