Kingfishers

The Meadows, New Milton BH25 7FJ
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10 171 Reviews
  • Kingfishers, New Milton
Kingfishers care home is situated in New Milton only a few miles from the New Forest and the cliff top and beach at Barton-On-Sea.

Residents enjoy companionship and can join in with singing, music, exercise and arts and crafts sessions. There is the opportunity for gentle gardening activities in the summer sunshine, and there is a busy pen pal scheme.
The home is registered for nursing care and staffed by dedicated nurses and health care professionals with extensive experience in caring for age-related conditions and fully trained in infection control.

The home offers residential and nursing care and has single bedrooms with en-suite facilities, private telephones, flat-screen televisions and internet access as standard.

The reception area at the home provides residents with views onto the dining room and garden.

Residents and visitors can access an on-site cafe, serving tea, coffee and homemade cakes.

The main lounge area provides access to landscaped gardens, complete with covered areas allowing residents to enjoy the gardens all year round.

An activities room is fully equipped with computers and internet access, while a range of activities is available to meet each resident's individual abilities and personal interests.
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Care Provided by Kingfishers

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 62 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1402

These prices are only a guideline, please contact Kingfishers to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Zoe Mills (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (62)
  • Single Rooms with Ensuite Wet Room (62)

Visiting

  • At Kingfishers, there are no specific visiting hours, all that is asked is that you let the home know you are in the building by signing in on the Ipad in Reception, if outside of Reception hours, just ring the bell and a member of staff will enable your visit.

Parking

  • Parking is available on site at Kingfishers, all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be saved.

Kingfishers Reviews (171)

10

Kingfishers has a Review Score of 10 (9.983) out of 10, based on 15 reviews in the last 2 years.
Over all time Kingfishers has 171 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Kingfishers
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Review from Chris B (Husband of Resident) published on 25 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My 60-year-old wife was in the last stages of ovarian cancer. She arrived at Kingfishers in May 2016 and died on 29th July. From the start, she received first class care in excellent surroundings. The staff delivered personal care in a very professional manner but still maintained a happy, cheerful
atmosphere. Nothing was ever too much trouble and they included me in their loving care. Their support has helped me through this difficult time and I cannot praise the home highly enough!
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Review from C B (Friend of Resident) published on 20 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is my third visit. I have always been welcomed by a member of staff who has directed me to the lift and either the resident's bedroom or lounge. The premises are well kept, staff, appear to be most attentive to residents needs. The atmosphere is always good. The resident I visit is happy, has never
complained and it is apparent that he is popular with the staff.
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Review from Jean L (Resident) published on 12 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The food they served on the Christmas Gala was wonderful. I had three courses and I loved the decorations, they looked so beautiful. I had a nice time. Well done to all the staff.
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Review from H W (Friend of Resident) published on 22 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited with the daughter of a very new resident who had been accepted on two-week trial after a traumatic hospital experience. Everything about the home seems warm welcoming and vibrant. All the staff greeted my friend with smiling faces and positive attitude. Care and cleanliness and high standards
taken for granted. I was particularly impressed by the way in which the needs of both residents and their families were understood. The elderly gentleman I visited seemed content and untroubled. Thank you.
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Review from Elizabeth C (Daughter of Resident) published on 13 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The whole experience of moving our father from hospital to Kingfishers was made so much easier because of the warm and reassuring nature of the whole team there. It is a very difficult decision to place a parent in a care home having looked after them in their own home for such a long time, but the
professional yet caring provision has made dad feel safe and contented. Everything about Kingfishers has exceeded our hopes.
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Review from June L (Resident) published on 12 December 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I came here to live and be near my daughter. I was, at first, very homesick being a very long way away from my birthplace of Lancashire, Cheshire. But with a lot of help and very cheerful demeanour of the ladies here, I soon settled in and am now "at home" and very comfortable. I now (didn't know the
area at all) have settled in my lovely room and am surrounded by friendship and help at all time! My room here has a door into the garden and am able to have a garden table (and 2 chairs) on which are all my various potted plants.
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Review from A P (Son of Resident) published on 12 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was a resident at Kingfishers for three and a half years. She was very well cared for, in all respects, throughout this period. By October 2016, she had moved into the advanced stage of dementia and had suffered another stroke. From this time until her death in November, she was unable to
do anything for herself and needed intensive nursing. The staff at Kingfishers were always friendly, kind and gentle with her and did not resent her constant demands. As relatives, we were welcome to visit her any time of the day or night and we were also treated with kindness and sensitivity.
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Review from Patricia P (Resident) published on 6 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been here for nearly two years and find it very comfortable. The staff are most helpful. All food is good and I would recommend it highly to any of my friends who need suitable accommodation.
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Review from Milly W (Resident) published on 5 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything satisfactory, very happy here, no complaints.
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Review from Joan G (Resident) published on 1 December 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Enjoyed the outing to see "Wicked". Thanks to carers and others who pushed us.
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Review from Emily W (Resident) published on 30 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy here. The staff are excellent and friendly.
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Review from Florence G (Resident) published on 30 November 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been here 5 years - Staff are friendly.
Today I have met the new manager and today who if friendly and understanding.
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Review from M P (Sister of Resident) published on 29 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was pleased my sister was in Kingfishers. It was the hardest thing I have done in my life, but I need not have worried. after the first week, I noticed a big change in her, she was so contented and relaxed. I asked my sister "would you like to go on a coach trip" she said "no, they might not bring
me back" - that said everything to me.


I went every other day and to the meetings in which helped me understand dementia more and to ask questions. You walk into Kingfishers, there is a welcoming smile, It is so tranquil. All the staff give you a smile and are willing to help you - visit easy. They all helped my sister pass over with dignity. My family and myself thanks Kingfishers and staff.

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Review from Winifred B (Resident) assisted by family/friend published on 17 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been in Kingfishers since February this year - I have a lovely room with a patio door onto the garden and my own en-suite. The staff are very kind and there is lots going on if I want to join in.
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Review from Sandra H (Daughter of Resident) published on 14 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Just returned from a marvellous lunchtime with them. The home organised their dancers and then a BBQ in the garden. The staff were welcoming to all and the food of a good quality and well cooked accompanied by a variety of salads. We all had Pimms whilst we watched the dancing and it really was a lovely
lunch for both residents and their family and friends. Well done Kingfishers.
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Review from T C (Resident) assisted by family/friend published on 9 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy here. I have a nice room, big enough to bring my electric piano. Everyone is very kind and look after me well. There are lots to do; I enjoy the food, especially the homemade cakes!
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Review from Wendy W (Resident) assisted by family/friend published on 3 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy here - the home has a marvellous atmosphere and everyone is happy. The staff are excellent and go out of their way to help you. I am a cook myself and really appreciate the selection of food and how it is well prepared. The dining room is lovely and overlooks the marvellous garden.


I

thoroughly enjoy living at Kingfishers and would recommend to anyone.
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Review from Jo C (Regular Volunteer) published on 3 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been involved in the care of the elderly professionally for the past 30 years and have recently retired - I now volunteer 1 day a week at Kingfishers and am very happy to recommend the home to anyone looking for care. The home is beautifully appointed and maintained; it has superb gardens which
are enjoyed by residents and visitors. The staff are well trained, happy in their work and everyone speaks very highly of them. The activities team provide a wide variety of interaction and outings and the food is excellent.
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Review from June B (Wife of Resident) published on 1 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been in the care home since September 2016. He is settled and as happy as possible, away from home. The staff are very caring, helpful and nothing is too much trouble. We had a birthday party and my husband was so spoilt all day. The family and friends come for cake which the chef made.
Banners, balloons all around just a perfect day. He is taking part in quite a few activities and mini bus trips arranged. So pleased he is in Kingfisher so close to home.
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Review from S D (Resident) assisted by family/friend published on 1 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been in Kingfishers for about 18 months and I'm very happy here. The staff are kind and help me when I need it. I have a nice room on the ground floor with a patio door onto the garden. I have lots of choice about what I do.
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Current Review Score: 10.0 (9.983)

Overview of Review Score

The Review Score of 10 (9.983) out of 10 for Kingfishers is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.983 for Kingfishers is calculated as follows: ( (177 Excellents x 5) + (3 Goods x 4) ) ÷ 180 Ratings = 4.983
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Kingfishers is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Mar 2020

Overall Outstanding

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (3)

Zoe

Zoe Mills

Job Title: Home Manager

Zoe leads the team and is ultimately responsible for every aspect of life in the home, ensuring the highest standards of care and service are delivered. Her door is always open if you have questions or queries.

Jacqui

Jacqui Williams

Job Title: Clinical Lead

Jacqui is responsible for leading the team of registered nurses and carers to meet the individual needs of the resident, through the delivery of consistently high levels of clinical care.

Kim

Kim Gritt

Job Title: Care Co-Ordinator

My role is to support the Home Manager and Clinical Lead in the day-to-day running of the home. The main focus of my role is high-quality care delivery. I work closely with the care team to ensure that all care staff are equipped with the knowledge, training and understanding to provide consistently high levels of care for each resident.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Kingfishers to verify any information. View our terms and conditions. Kingfishers has an Enhanced Service - more info.