Reuben Manor

654 Yarm Road, Eaglescliffe, Stockton-on-Tees TS16 0DP
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9.8 104 Reviews
  • Reuben Manor, Stockton-on-Tees
Reuben Manor provides residential, dementia and short-stay care for up to 83 residents in a modern, purpose-built home on the edge of Yarm in Stockton-on-Tees.

Opened in 2009 and named in honour of the founder’s father, the home was designed to offer a safe, welcoming environment with a personal touch. It’s located close to local shops, cafés and green spaces, offering a quiet yet well-connected setting.

The home is spread over three floors with a dedicated dementia suite on the middle level. All bedrooms are single occupancy with en-suite facilities, and residents are supported to personalise their space. Communal areas include a coffee shop, piano lounge, and comfortable lounges that encourage connection and social time.

The grounds feature landscaped gardens, a greenhouse, raised beds, and a central courtyard linking the outdoor spaces. Residents enjoy gardening, summer parties, and time outdoors, with wheelchair-friendly paths throughout.

Dining is flexible and resident-led, with meals made fresh daily using seasonal produce. Traditional favourites, personal requests, and themed days are part of the weekly rhythm. Tea trolleys and treat baskets support choice and comfort at any time of day.

Activities include music therapy, “Love to Move” exercise, craft sessions, minibus outings, and animal visits. From seaside trips to Christmas fayres, each day offers meaningful ways to connect, create and enjoy life.

At Reuben Manor, care isn’t just about support, it’s about creating a community where residents thrive. Whether you’re searching for yourself or a loved one, for residential, dementia or short-stay care, the team at Reuben Manor are here to help.
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Care Provided by Reuben Manor

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 83 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1470 – £1709
  • Self-Funded Residential Dementia Care: £1564 – £1806

These prices are only a guideline, please contact Reuben Manor to find out the exact price for your requirements.

Contact Reuben Manor to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Reuben Manor to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Julie Peyton (Care Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (83)
  • Single Rooms with Ensuite Wet Room (83)

Parking

  • Parking available in the grounds.

Reuben Manor Reviews (104)

9.8

Reuben Manor has a Review Score of 9.8 (9.765) out of 10, based on 34 reviews in the last 2 years.
Over all time Reuben Manor has 104 reviews.

Overall Experience
  • 88
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Date Published
  • 104
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Reviewer Connection to Reuben Manor
  • 42
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Total of 104, showing 1-20
Review from Alison S (Daughter of Resident) published on 2 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been in Reuben Manor since November last year. We hated the idea of 'putting her in ' a care home but the decision had to be made as she was literacy dying in her assisted living facility, spending hours sleeping in bed and not eating. They couldn't provide the care she needed anymore. ( They
were amazing but mum's needs changed). Moving her broke my heart but it was definitely the right decision. At first we lacked trust which is understandable after the care mum had had before but Reuben Manor soon gained it. The day after mum moved in she was up and dressed. The first time in 7 months. They gradually introduced her into the communal room and to activities. The staff have been just incredible with her and us. The chaplain Fiona was amazing with my family and I as we had been mum's main carers and had to let this go. We found it so difficult to let others do our job. She sat and talked us so many times. The staff have become friends and Mum is thriving. We know she is loved
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Review from Jennifer B (Daughter of Resident) published on 30 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father came to Reuban Manor in January 2025, he was welcomed and made to feel part of this very special community from his first day. I phone him daily and ask how his day has been and his response is that he has had a marvellous day with the activities, talking to staff and in general just being
in such a caring environment. The pastoral care is exceptional and it is such a relief for the family that he is happy, safe and well.
Reply from Julie Peyton, Home Manager at Reuben Manor
Thank you for your kind words. I will pass on to the team.
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Review from S S (Daughter of Resident) published on 29 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum first came in for respite in June and is now a permanent resident. She seems to have settled in well. The staff are very helpful and friendly. The only problem I have is parking when visiting her. The car park is very small for the size of the care home.
Reply from Julie Peyton, Home Manager at Reuben Manor
Thank you for your kind words; I will pass them on to the team. Regarding the car parking, we are currently looking into ways we can extend the car parking facilities.
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Review from Tom C (Husband of Resident) published on 29 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I normally visit my wife four to five times each week and have found absolutely nothing to complain about, regarding the care and constant attention she receives. Reuben Manor is a very happy place, managed by a very competent and professional team at all levels. After visiting for over six years, they
have always treated me like one of the family, for which I will always be grateful.
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Review from Alex W (Grandson of Resident) published on 19 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
For the last 10 years this care home has been a wonderful home for my grandmother. The staff treated her with incredible dignity and respect, creating a genuinely caring and compassionate environment. Yes, it was a care home but it was also her home.
Reply from Julie Peyton, Home Manager at Reuben Manor
Thank you for your review. I will pass on your comments to the team.
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Review from D G (Son of Resident) published on 13 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff of Reuben Manor are always supportive from the carers to the management. They have my mum's best interests at heart and can read the signs of any health related issues as they work with her so much that they understand her pattern of behaviour. One member of the care also liaised with GP above
and beyond to ensure my mum's needs were met. She enjoys the food and activities and management have always been supportive over the financial aspect of care.
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Review from J W (Daughter of Resident) published on 6 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall rating I'd give good, food is not deemed satisfactory. Same sandwiches for evening meals, cake and custard every day and mash. A pasty for evening meal is not acceptable for the money paid. Wheelchair users contained to building unless it's their turn to visit local pub. When she asks for a
bath, she's told staff are busy. I see that staff are very busy but this is not an excuse. Activities staff and carers work very hard and do their best with residents. I wouldn't want mam anywhere else but room for improvement.
Reply from Julie Peyton, Home Manager at Reuben Manor
Thank you for your review. I am pleased that you would give an overall rating of good and that you wouldn't want your mam anywhere else. I am sorry that you do have some concerns. I'd be very happy…read more
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Review from J D (Son of Resident) published on 4 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Prior to arrival, all staff were welcoming, friendly and helpful. Made us feel unique. My father has settled in well. No concerns. Everything we've requested, for example, mirror and clock up in the room, to a chiropractor visit and a haircut done ASAP has been sorted. Hopefully, this journey of care
will continue.
Reply from Julie Peyton, Home Manager at Reuben Manor
Thank you for your review. I will pass on your comments to the team.
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Review from Valerie P (Wife of Resident) published on 27 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
So pleased my husband came to Reuben Manor for his care. He is now part of a new family, and made to feel very safe and very well cared for in every aspect.
Reply from Julie Peyton, Home Manager at Reuben Manor
Thank you for your comments. I will pass them on to the team.
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Review from William W (Son of Resident) published on 25 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When you enter the care home, there is a very warm and homely welcome waiting for you. I cannot fault the staff, they are excellent with the residents and the family members who came to visit.
Reply from Julie Peyton, Home Manager at Reuben Manor
Thank you for your lovely comments. I will share these with the team.
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Review from W B (Daughter-in-law of Resident) published on 25 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff seem very nice and pleasant. The room is comfortable and homely, especially as you can have personal items of comfort. Food sounds nice and there are plenty of things going on that can be joined in. Visiting times are very flexible which helps if you are working, to be able to come in the evening.
The environment is very clean, comfortable and modern.
Reply from Julie Peyton, Home Manager at Reuben Manor
Thank you for your review and kind words. I will share with the team.
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Review from K O (Granddaughter of Resident) published on 25 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic home, always clean and smells lovely, staff are always so caring and kind to my gran. Activities are outstanding and always something on for everyone to get involved in. Food always smells amazing.
Reply from Julie Peyton, Home Manager at Reuben Manor
Thank you for your lovely comments. I will share these with the team.
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Review from J P (Daughter of Resident) published on 25 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very clean, nice friendly staff. My dad is very well looked after.
Reply from Julie Peyton, Home Manager at Reuben Manor
Thank you for your review and kind words. I will share these with the team.
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Review from S P (Daughter of Resident) published on 24 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find Reuben Manor to be a lovely place to live in. The rooms are nice, they can bring their own things if they want or they are furnished if you don't. There's plenty going on for them, they are encouraged to join in so they're not in their room alone. But if they want to stay in their room that is
ok too. The staff are exceptional, very caring. The food is good. My mam loves being in there, she said it's like being on holiday.
Reply from Julie Peyton, Home Manager at Reuben Manor
Thank you for your review, I will pass this onto the team.
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Review from C M (Daughter of Resident) published on 24 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has been a resident for approximately six months now. His care is excellent, I feel he is well looked after by all staff. It is a shame he's deaf, as this impacts on his joining in when activities are available. He enjoys his food and if it's something he does not fancy, an alternative is offered.
I have no worry in leaving him in your care. Thank you.
Reply from Julie Peyton, Home Manager at Reuben Manor
Thank you for your review, I will pass this onto the team.
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Review from E R (Granddaughter of Resident) published on 19 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandma has been a resident for over 2 years now, she is able to chat with staff and is very well cared for day to day. Gives us as a family peace of mind knowing she is safe and well.
The staff are kind and friendly, polite and above all respect my grandma and give her the support and dignity
she deserves.
Reply from Julie Peyton, Home Manager at Reuben Manor
Thank you for your comments, I will pass them on to the team.
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Review from S W (Resident) assisted by family/friend published on 19 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always very chatty to me and kind.
All the staff are lovely - carers, laundry, kitchen, maintenance and reception.
Everything is pleasing and happy.
Has nice gardens.
Reply from Julie Peyton, Home Manager at Reuben Manor
Thank you for your comments, I will pass them on to the team.
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Review from Jenni S (Daughter of Resident) published on 19 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service and care. Highly recommend.
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Review from Jean S (Resident) assisted by family/friend published on 19 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having been here for about a year, I was made to feel very welcome. The staff are polite, friendly and caring. I enjoy the activities which are regular and frequent and they have evolved to include my favorites and suggestions. The Chaplin is approachable, supportive and attentive whenever I felt the
need. I'd appreciate more variety in the deserts, to include lighter options.
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Review from Caroline H (Daughter of Resident) published on 18 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother was a short-term resident from May 2024 until Jan 2025.
During this time, she received support, friendship, kindness and professionalism from all members of staff.
This was key to her recovery, and as a family, we appreciate all the support the team at Reuben Manor gave to us.
I would
highly recommend this care home for your loved ones.
Reply from Julie Peyton, Home Manager at Reuben Manor
Thank you for your comments, I will pass these on to all the team.
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Current Review Score: 9.8 (9.765)

Overview of Review Score

The Review Score of 9.8 (9.765) out of 10 for Reuben Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 34 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.765 for Reuben Manor is calculated as follows: ( (329 Excellents x 5) + (59 Goods x 4) + (12 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 404 Ratings = 4.765
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Reuben Manor is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 83 registered maximum number of service users is 16.6, which has been reached with 33 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Dec 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Meet the Team (1)

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Julie Peyton

Job Title: Home Manager Joined: 2025

Julie Peyton is the registered manager at Reuben Manor

Frequently Asked Questions about Reuben Manor

What types of Care is Reuben Manor registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Reuben Manor have?

There are 83 Single Rooms.

What are the Facilities & Services at Reuben Manor?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Reuben Manor to the centre of Stockton-on-Tees?

3.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Reuben Manor to verify any information. View our terms and conditions. Reuben Manor has an Enhanced Service - more info.