Reuben Manor

654 Yarm Road, Eaglescliffe, Stockton-on-Tees TS16 0DP
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9.8 105 Reviews
  • Reuben Manor, Stockton-on-Tees
Reuben Manor provides residential, dementia and short-stay care for up to 83 residents in a modern, purpose-built home on the edge of Yarm in Stockton-on-Tees.

Opened in 2009 and named in honour of the founder’s father, the home was designed to offer a safe, welcoming environment with a personal touch. It’s located close to local shops, cafés and green spaces, offering a quiet yet well-connected setting.

The home is spread over three floors with a dedicated dementia suite on the middle level. All bedrooms are single occupancy with en-suite facilities, and residents are supported to personalise their space. Communal areas include a coffee shop, piano lounge, and comfortable lounges that encourage connection and social time.

The grounds feature landscaped gardens, a greenhouse, raised beds, and a central courtyard linking the outdoor spaces. Residents enjoy gardening, summer parties, and time outdoors, with wheelchair-friendly paths throughout.

Dining is flexible and resident-led, with meals made fresh daily using seasonal produce. Traditional favourites, personal requests, and themed days are part of the weekly rhythm. Tea trolleys and treat baskets support choice and comfort at any time of day.

Activities include music therapy, “Love to Move” exercise, craft sessions, minibus outings, and animal visits. From seaside trips to Christmas fayres, each day offers meaningful ways to connect, create and enjoy life.

At Reuben Manor, care isn’t just about support, it’s about creating a community where residents thrive. Whether you’re searching for yourself or a loved one, for residential, dementia or short-stay care, the team at Reuben Manor are here to help.
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Care Provided by Reuben Manor

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 83 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1470 – £1709
  • Self-Funded Residential Dementia Care: £1564 – £1806

These prices are only a guideline, please contact Reuben Manor to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in Charge

  • Julie Peyton (Care Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (83)
  • Single Rooms with Ensuite Wet Room (83)

Parking

  • Parking available in the grounds.

Reuben Manor Reviews (105)

9.8

Reuben Manor has a Review Score of 9.8 (9.772) out of 10, based on 35 reviews in the last 2 years.
Over all time Reuben Manor has 105 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Reuben Manor
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Total of 105, showing 41-60
Review from Niki D (Daughter of Resident) published on 15 November 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
All of the staff and carers are very friendly, caring and helpful. I live quite a long distance from the care home and am pleased that I am kept informed of my father's general condition and health. Reuben Manor is a very attractive home with comfortable communal areas and the garden areas are pretty
and well maintained with outside seating places. My father says he is very happy and settled at Reuben Manor. I could not ask for more.
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Review from R E (Daughter-in-law of Resident) published on 14 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Reuben Manor were extremely kind and helpful when we had to move both parents into a care home.
They both have different care needs, so it was a difficult time.
Reply from Julie Peyton, Home Manager at Reuben Manor
Thank you for your comments; I will pass them on to the team.
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Review from S C (Resident) published on 27 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think all the staff are brilliant. They treat me like mother hen. The food is always tasty. The building is spotless and you couldn't fault it. Staff are always friendly and keep our spirits up. Always plenty to do from singing to quizzes. I like to knit and do jigsaws. I wouldn't want to live anywhere
else.
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Review from Stephen M (Nephew of Resident) published on 27 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My auntie loves her new home. She says there is always lots to do although she hasn't had a trip on the minibus yet. Activities are taking place all day throughout the home even at weekends when senior care staff will set up crosswords or quizzes.
My auntie likes to choose her meals each day from
the menu and if she doesn't like what is offered staff always offer her something different. She even has snacks in between meals to help with her weight gain.
The home is very clean and tidy. I have noticed how quickly her clothes are washed dried and returned back to her all nicely ironed.
The management are always friendly and willing to listen to any concerns.
Overall my family are over the moon with how happy and well-looked after my auntie is. Keep up the good work I know how hard you all work but you all just keep smiling. God bless you all
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Review from S J (Daughter of Resident) published on 6 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has settled very well into Reuben Manor Care Home. She is very happy here and has made a lot of new friends and thoroughly enjoys the company. The staff are kind and caring in particular the Deputy Manager who is excellent, very focused and involved in the care aspect and well being of my mum
and all the residents that I have observed. The home is beautiful and well maintained throughout. Thank you so much to all the staff.
Reply from Julie Peyton, Home Manager at Reuben Manor
Thank you for your kind words. I will share your feedback with the team.
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Review from Gail D (Daughter of Resident) published on 31 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been so impressed with the high quality of care that Reuben Manor has provided for my mum. The home has such a warm, bright and welcoming feel. I cannot speak highly enough of all the staff, they have provided loving care, help and support not only to mum but to myself over the past 3 years.
Thank you and keep up the good work.
Reply from Julie Peyton, Home Manager at Reuben Manor
Thank you for your kind words. I will pass them on to the team.
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Review from P G (Daughter of Resident) published on 23 February 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Due to covid restrictions, we are unable to visit mum as often as we would like to. Therefore our judgment of no standard of care mum receives is limited. However, we do have concerns over mums basic care needs being met. Examples are: fingernails left unclean, teeth left in overnight, sore on her
arm that staff didn't notice, and mum kept in isolation and not tested for covid daily.
Reply from Julie Peyton, Home Manager at Reuben Manor
Thank you for sharing your concerns with us about your experience at our home. We would very much like the opportunity to meet with you to discuss your concerns in more detail, please could you…read more
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Review from G F (Son of Resident) published on 18 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and dedication my mom received whilst in Reuben Manor care home was outstanding. Sadly my mom passed away peacefully in the home in February 2022. The commitment of the staff whilst my mom was very poorly went beyond just care. I will always be grateful for the help and attention to detail
she was shown whilst in Reuben Manor. Thank you once again.
Reply from Julie Peyton, Home Manager at Reuben Manor
Thank you for your kind words; I will pass them on to the team.
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Review from Janey H (Daughter of Resident) published on 10 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident of Reuben Manor for over four years and the care that she has received throughout this time has been superb. The dedicated staff are always cheerful and provide care to the highest of standards. The meals are varied and always enjoyed by Mum. The decor and furnishings within
the home are very tasteful and the lovely gardens are maintained beautifully.
Continued and sincere thanks to all of the staff at Reuben Manor.
Reply from Julie Peyton, Home Manager at Reuben Manor
Thank you for your comments, I will pass on your kind words to the team.
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Review from H T (Sister of Resident) published on 16 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have only been involved with Reuben Manor for a couple of months. Staff and management have gone out of their way to make sure my sister has settled in. Her care is second to none. Food is generally very good but maybe a change from custard every day would be nice!
Keep up the good work everyone!
Reply from Julie Peyton, Home Manager at Reuben Manor
Thank you for your comments. Our chef is currently devising a new menu, however, she is going to speak to your sister today to discuss the options that are always available if she would like something…read more
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Review from Penny H (Daughter of Resident) published on 18 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
When it became apparent that Mum needed additional care, Reuben Manor was the first home that we viewed. It was obvious, immediately, that there was no need to look any further. Beautifully furnished and decorated with excellent facilities. It has such a happy, calming ambience. Varied, interesting
activities are planned for the residents which promote their individual interests and a varied, delicious menu. The staff are extremely professional, kind, caring and provide amazing care to Mum, who initially, enjoyed a couple of weeks of respite care and as a consequence decided that she was happy to make Reuben Manor her home. Mum has now been a resident for almost four years and has met many lovely residents. She absolutely loves her room, which she decided to part furnish with treasured, personal memories. Knowing that Mum is happy and well cared for is so reassuring. A huge thanks to all of the dedicated team who go above and beyond.
Reply from Julie Peyton, Home Manager at Reuben Manor
Thank you for your kind words. I am delighted that you are so pleased with all we do.
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Review from Diane C (Daughter of Resident) published on 15 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
After an unimaginably difficult 18 months, I cannot thank the staff enough for the kindness and care that they have shown mum. They have been her family whilst we have been unable to be there in person. Mum so appreciates you all and, therefore, so do I.
Reply from Julie Peyton, Home Manager at Reuben Manor
Thank you for your kind comments. I will share your review with the staff team as these words make the staff feel valued.
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Review from Jayne R (Daughter of Resident) published on 6 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mam was recently a resident in Reuben Manor. The care she received was exceptional. All staff members, carers, reception, laundry and management were wonderful and as a family, we felt that our treasured Mam was in the best place possible. We could not fault the care given and would highly recommend
Reuben Manor, what a wonderful place, thank you for everything.
Reply from Julie Peyton, Home Manager at Reuben Manor
Thank you for your kind words. We are delighted that you are happy with the care we give.
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Review from G W (Husband of Resident) published on 8 January 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
They are doing their best regarding visits in these uncertain times.
Reply from Julie Peyton, Home Manager at Reuben Manor
Thank you for your feedback we will continue to do our very best.
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Review from Lyn T (Daughter of Resident) published on 20 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having lived most of her life in Eaglescliffe, Reuben Manor was the perfect place for Mum to move into last year when she finally needed full-time care and it's really close for family visits which is important, especially for my Dad. Since she moved in, she has had the best care that we could wish
for. The staff are all, without exception, professional and genuinely caring and I never worry about how she is being looked after. The manager and her team keep in touch if Mum needs anything or if she isn't well. This is so important, especially at the moment with not being able to visit due to Covid-19. Mum is very happy and settled, she loves the staff, they really look after her and they all seem to laugh a lot which is lovely. Her room is always clean and the laundry is done really quickly. She can't praise the food and chefs enough and the residents' activities are thoughtfully planned. My family are extremely grateful to everyone working there, they do a fantastic job in a very caring way!
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Review from James K (Son of Resident) published on 9 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am really pleased with the care that my dad gets from all the staff at Reuben Manor, from the carers to the manger - it is fantastic. Especially with COVID, I have been kept informed about how my dad is doing and had regular video chat calls and I feel they are doing everything to keep him safe. My
dad is always praising the staff on how much they do for him he is really happy there.
Reply from Julie Peyton, Home Manager at Reuben Manor
Thank you for your review, I will ensure the staff receive your feedback.
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Review from Sarah L (Friend of Resident) published on 4 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so, so, impressed with the overall service this care home has to offer. One of the more quality standard care homes in Stockton. The decor is absolutely exceptional, too. We all want the best quality for our relatives and friends as they get older. 20 out of 5. Haha. Other care home managers in
their care homes need to take note. It's refreshing that my friend who moved here tells me that he likes it here, as the other residential care homes he stayed in previously were too scruffy and were in noisy roads, but this care home is in a more peaceful area of Stockton, so it's more relaxing for him. He said he wants to stay here for the rest of his life.
Reply from Julie Peyton, Home Manager at Reuben Manor
Thank you for taking the time to review our home; we all appreciate your kind words.
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Review from J R (Daughter of Resident) published on 22 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited Dad today. The home had thought of everything to keep everyone safe. The Care Assistant took charge of the situation and still created a relaxed, warm and friendly atmosphere. Dad is so well cared for as an individual and talks highly of everything. We love what you do here, especially at
this time. Thank you.
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Review from Philip M (Son of Resident) published on 9 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Reuben Manor has a pleasant ambience and my mother's room is comfortable. Unfortunately, since MHA took over the running of the home the standard of food has dropped off considerably - and yet the cost of staying here has risen year on year at rates significantly above inflation, making this poor value
for money. More entertainment within the home and outside would greatly benefit the residents and help to structure their lives.
Reply from Julie Peyton, Home Manager at Reuben Manor
Thank you for your feedback. At this difficult time activities both within the home and outside have been restricted, however, the team are very proactive in providing the activities, they can, while…read more
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Review from Stephen M (Grandson of Resident) published on 7 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The quality of the care staff makes this place.
Reply from Kelly Mughal, Deputy Home Manager at Reuben Manor
Thank you for your kind comments, we are happy that your Grandparent has settled in with us. I will pass your comments on to the staff.
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Current Review Score: 9.8 (9.772)

Overview of Review Score

The Review Score of 9.8 (9.772) out of 10 for Reuben Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 35 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.772 for Reuben Manor is calculated as follows: ( (341 Excellents x 5) + (59 Goods x 4) + (12 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 416 Ratings = 4.772
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Reuben Manor is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 83 registered maximum number of service users is 16.6, which has been reached with 34 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Dec 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Meet the Team (1)

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Julie Peyton

Job Title: Home Manager Joined: 2025

Julie Peyton is the registered manager at Reuben Manor

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