Reuben Manor

654 Yarm Road, Eaglescliffe, Stockton-on-Tees TS16 0DP
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9.8 105 Reviews
  • Reuben Manor, Stockton-on-Tees
Reuben Manor provides residential, dementia and short-stay care for up to 83 residents in a modern, purpose-built home on the edge of Yarm in Stockton-on-Tees.

Opened in 2009 and named in honour of the founder’s father, the home was designed to offer a safe, welcoming environment with a personal touch. It’s located close to local shops, cafés and green spaces, offering a quiet yet well-connected setting.

The home is spread over three floors with a dedicated dementia suite on the middle level. All bedrooms are single occupancy with en-suite facilities, and residents are supported to personalise their space. Communal areas include a coffee shop, piano lounge, and comfortable lounges that encourage connection and social time.

The grounds feature landscaped gardens, a greenhouse, raised beds, and a central courtyard linking the outdoor spaces. Residents enjoy gardening, summer parties, and time outdoors, with wheelchair-friendly paths throughout.

Dining is flexible and resident-led, with meals made fresh daily using seasonal produce. Traditional favourites, personal requests, and themed days are part of the weekly rhythm. Tea trolleys and treat baskets support choice and comfort at any time of day.

Activities include music therapy, “Love to Move” exercise, craft sessions, minibus outings, and animal visits. From seaside trips to Christmas fayres, each day offers meaningful ways to connect, create and enjoy life.

At Reuben Manor, care isn’t just about support, it’s about creating a community where residents thrive. Whether you’re searching for yourself or a loved one, for residential, dementia or short-stay care, the team at Reuben Manor are here to help.
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Care Provided by Reuben Manor

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 83 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1470 – £1709
  • Self-Funded Residential Dementia Care: £1564 – £1806

These prices are only a guideline, please contact Reuben Manor to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in Charge

  • Julie Peyton (Care Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (83)
  • Single Rooms with Ensuite Wet Room (83)

Parking

  • Parking available in the grounds.

Reuben Manor Reviews (105)

9.8

Reuben Manor has a Review Score of 9.8 (9.772) out of 10, based on 35 reviews in the last 2 years.
Over all time Reuben Manor has 105 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Reuben Manor
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Total of 105, showing 61-80
Review from Wendy W (Daughter of Resident) published on 29 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad was admitted to hospital during the Covid-19 lockdown. He was deemed physically fit but diagnosed with dementia and transferred to an assessment home. We found a place in Yarm but unfortunately, after 3 weeks, they felt unable to offer the level of care Dad needs. I was delighted to find that
Reuben Manor offered EMI Dementia Care but nervous at the thought of moving him again.
He has been in MHA Reuben Manor for one week now and, even through the window, I can tell he seems happier and brighter in his new surroundings. His quarantine is over in one week after which we can enjoy ' garden visits ' in their beautiful outside space. I'm looking forward to the day when we can go inside the building and enjoy its facilities with Dad.
Reply from Julie Peyton, Home Manager at Reuben Manor
Thank you for your kinds words. I will share with the team.
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Review from Ruth M (Daughter of Resident) published on 1 May 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have been impressed by the prompt action taken at the early stages of the current pandemic which has, without doubt, reducing the risk to all residents. As disappointing as it has been not to be able to visit my mother for some weeks now, I appreciate the reasons for this and have been grateful to
receive frequent telephone updates relating to my mother's health. This has made me feel much more at ease during this difficult period. I thank all staff for their ongoing care of my mother, particularly at this time.
Reply from Julie Peyton, Home Manager at Reuben Manor
Thank you for your kind words. I will share with my care team.
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Review from Stuart F (Son of Resident) published on 10 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 88-year-old Mum has been a resident since May 2019 and we could not be more delighted with the level of care and support that she has received in that time from the staff and management at Reuben Manor. As a family, we take great comfort that she is now living in such first-class accommodation and
being extremely well looked after, 24 hours a day.
There is a happy and relaxed atmosphere, which is a credit to the team as they are all very friendly and caring. My Mum is very settled and content and enjoys taking part in many of the activities that are arranged for the residents' benefit throughout the week.
Her accommodation is lovely and having some of her own furniture, photographs and ornaments, makes it feel very homely and comfortable. She tells us how lovely the meals are and it is great to know that she has made many new friends. All of this, we feel, has hugely benefited her health and well being in the short time she has been a resident and for this, we are very grateful.
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Review from Debra F (Daughter-in-law of Resident) published on 27 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my Mother-in-law and Aunt are living in Rueban Manor. The improvement in both their physical and mental well-being since moving there has been incredible. All of the staff genuinely care about the residents there. Nothing is ever too much trouble and they always find time to sit and have a chat
with them. It is always spotlessly clean and the food served according to my mum-in-law and aunt is absolutely delicious. The range of activities available to them are amazing, they are always looking forward to something when we go to visit. They feel like they are staying in a 5*star hotel. They couldn’t be happier.
Reply from Julie Peyton, Home Manager at Reuben Manor
Thank you for your comments; I will pass on your comments to the team.
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Review from Malcolm K (Son of Resident) published on 6 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum became a resident of Reuben Manor in July 2019. In the 7 weeks since then the improvement in her well-being, physical state and quality of life has been astounding. The improvement has been commented on by all of my siblings too.
The staff at Reuben Manor show consistent and considered interest
in her, involving her in activities, but (rightly) only those they feel she will be interested in and get real enjoyment from. They do not take her along to anything, they think 'will she enjoy this' and if they think she will, they make every effort to get her along.
My mum comments almost daily about 'how lovely the people are here' and how she 'loves it here'.
Put simply - my family could not be happier with the choice we made to take mum to Reuben Manor.
First-rate.
Reply from Julie Peyton, Home Manager at Reuben Manor
Thank you for your review, I will pass on your comments to the team.
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Review from David C (Son of Resident) published on 13 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home is very clean and tidy and the staff are very friendly and will have a chat when time permits. The staff have been very good with my father, nothing seems to be to much trouble. We did have a problem with the night staff but that is currently being reviewed by the home manager. My wife and
I talk to some of the other residents and they all seem happy with things at the home. If I need to talk to the manager, she is always available to talk to and if for any reason she is not there then her assistant also has time to listen.
Reply from Julie Peyton, Home Manager at Reuben Manor
Thank you for your kind words. I will share your review with the staff team.
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Review from Janice A (Daughter of Resident) published on 26 March 2019 Submitted via Website • Report
Overall Experience 3.0 out of 5
My mother was a resident of Reuben Manor for a year. She has dementia with agitation and anxiety. I was happy with the home initially but my mother’s dementia inevitably progressed as she was moved to a smaller unit with other residents with dementia. The staffing level was inadequate and the staff
were clearly struggling. I was asked to pay for extra one to one support for my mother as I was told they were unable to meet her needs. I have now moved my mother to another considerably cheaper care home with a higher staffing level.
Reply from Julie Peyton, Home Manager at Reuben Manor
Thank you for your review. I am sorry that you felt the need to move your mum to another service. We are always looking for ways in which we can improve the quality of our service and any feedback…read more
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Review from Fran B (Daughter of Resident) published on 25 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mum needed respite care after being ill for 5 weeks - the last 2 in hospital. From the minute the assistant manager came to visit Mum in hospital I knew this was the right place for her. By the end of Mum's stay, she was back to her old self and had regained her confidence. All of the staff are so
kind and helpful - never too busy to assist me or my Mum. I wouldn't hesitate to recommend Reuben Manor as a 'home from home' with the highest of standards.
Reply from Julie Peyton, Home Manager at Reuben Manor
Thank you for your comments; it was a pleasure having your mum stay with us.
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Review from Janet H (Daughter of Resident) published on 11 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has now been a resident for 2 years and he is very happy at Reuben Manor. Every time I visit I just get a lovely feeling entering the home and meeting familiar staff who are so friendly, welcoming and helpful. It is so obvious how well they have got to know my dad, his personality and needs and
how much they care for his wellbeing. Whenever I set off home I feel so fortunate that we found such a wonderful place for Dad. I was asking him this evening which staff he thought were really good and he answered; “they all are”. There is a great staff team at Reuben Manor all working together to care for the residents. Family and friends have been really impressed when they have visited. The activities programme is fantastic and makes a huge difference to Dad. I love seeing what has been happening on the Facebook page. Thanks to everyone for whatever you do to help Reuben Manor be the best it can be. You make such a positive difference to the lives of the residents and their families.
Reply from Julie Peyton, Home Manager at Reuben Manor
Thank you for your comments. I will feed back to all staff. We appreciate your feedback.
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Review from Caroline L (Daughter of Resident) published on 15 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad arrived initially on respite but has been so settled and happy that he has been calling it his new home and is choosing to stay now. The staff are all so helpful and from an initial enquiry about possible respite to a permanent move now we have been helped with ease at every stage. The facilities
are lovely but it is the staff that make Reuben Manor the special place it is. The smiles, chats, answers and care showed always feel genuine. You feel the care there. To be able to visit any time helps enormously and for Dad to be able to go out with friends helps establish a balance to a future life in care for him. The entertainment staff make a real difference offering varied activities, even taking Dad out on an organised visit which he has enjoyed so much. To be invited along too as a relative was something I much appreciated and was a very special time in helping Dad settle in. Huge thanks to everyone. High praise is well deserved.
Reply from Julie Peyton, Home Manager at Reuben Manor
Thank you for your kind comments; I will pass them on to the team.
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Review from James K (Son of Resident) published on 30 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my father gets is fantastic, all the staff are caring professional and genuine. The activity staff provide a varied program which he enjoys.
Reply from Julie Peyton, Home Manager at Reuben Manor
Thank you - your comments are much appreciated.
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Review from Julie P (Daughter of Resident) published on 30 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot thank the staff enough for the care and support given to my dad. The care is second to none.
Reply from Julie Peyton, Home Manager at Reuben Manor
Thank you for your kind words.
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Review from Katherine R (Daughter of Resident) published on 7 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident of Reuben Manor since August 2016. We looked at lots of homes in our area but didn’t find one we would have been happy placing Mam in until we went outside our borough council to Eaglescliffe. We were extremely impressed on first viewing of the layout and the coffee shop and
beautiful gardens. These were all very important to Mam, she loved her garden, went out several times a week for coffee and cake and was very house proud also. Mam has dementia and although it took a while to settle, she still loved where she was and connected with the fantastic staff. We were and are so happy that we chose this beautiful home and have complete peace of mind that Mam is being well looked after and loved by the staff also. We use the lounges for family gatherings and the kitchen caters for us. We couldn't ask for more! The activity coordinators are amazing and go the extra mile to make a difference in the residents' lives. We did the right thing in choosing Reuben Manor 100%.
Reply from Julie Peyton, Home Manager at Reuben Manor
Thank you for your kind words.
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Review from Julie T (Daughter of Resident) published on 18 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my mum arrived at Reuben Manor from hospital, we as a family were delighted with the way all the staff conducted themselves. They went that extra mile from the beginning - the process of us as a family choosing Reuben Manor. We had a consultation with the deputy manager who came to the hospital.
She was so helpful, genuinely cared and was very passionate about the home. Since my mum has been in Reuben Manor, I can only describe each and every member of staff as treating my mother as they would treat their own family; with love, dignity and respect.
Reply from Julie Peyton, Home Manager at Reuben Manor
Thank you, we appreciate your feedback.
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Review from M B (Wife of Resident) published on 4 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First visit of seven-day duration used by me for my husband's respite. My experience of this quality care home was excellent. There were a few difficulties due to a severe stroke that has left my husband without the ability to speak. These were overcome without difficulty or any unnecessary fuss. Grateful
thanks goes to all concerned who looked after my husband.
Reply from Julie Peyton, Home Manager at Reuben Manor
It has been our pleasure. Thank you for your kind words.
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Review from Paula D (Daughter-in-law of Resident) published on 14 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father-in-law stayed at several care homes before managing to settle in Reuben Manor. He loves the staff, the beautiful food, the gardens to relax in and the wide range of activities.
They all read the newspapers in a morning and do fitness together. There are even concerts. My father-in-law's room
is like a mini flat. Beautifully decorated and with a huge bathroom.
Reply from Julie Peyton, Manager at Reuben Manor
Thank you for your comments I will pass on your comments to the staff.
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Review from Michael N (Son of Resident) published on 28 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent place for my mother to live. She is happy and feels loved here. Staff are very kind and lovely people who care so much for my mother. Thank you all the staff.
Reply from Julie Peyton, Registred Manager at Reuben Manor
Thank you. I will pass on your comments.
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Review from Carol W (Daughter of Resident) published on 12 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can only speak very highly of Rueben Manor Care Home. Without the love, care and expertise my mum would not be here today. The standards are very high and the staff are superb and work very hard to make sure residents are comfortable and cared for in a loved and dignified manner.
My family are always
made welcome, whatever time of day, I can only thank them from the bottom of my heart for making their home my lovely Mum's home.
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Review from Janice M (Granddaughter of Resident) published on 6 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I love visiting my Nana in this home. She is well looked after, the staff are always friendly and there's always so much on for the residents to do. I went in yesterday and they were having a Japanese day. The girls were all in costume and all the activities were themed around Japan. It was amazing.
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Review from B R (Wife of Resident) published on 5 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After a really bad experience with another care home provider, my husband is now in Reuben Manor. The level of peace of mind I now have knowing he is cared for and his needs are fully met is immeasurable, the staff are brilliant. I now sleep at night. I would recommend this home wholeheartedly to anyone,
they have put my mind at ease knowing he is in the best place and safe.
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Current Review Score: 9.8 (9.772)

Overview of Review Score

The Review Score of 9.8 (9.772) out of 10 for Reuben Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 35 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.772 for Reuben Manor is calculated as follows: ( (341 Excellents x 5) + (59 Goods x 4) + (12 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 416 Ratings = 4.772
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Reuben Manor is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 83 registered maximum number of service users is 16.6, which has been reached with 34 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Dec 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Meet the Team (1)

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Julie Peyton

Job Title: Home Manager Joined: 2025

Julie Peyton is the registered manager at Reuben Manor

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