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Reuben Manor

654 Yarm Road, Eaglescliffe, Stockton-on-Tees, Cleveland & Teesside TS16 0DP
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Reuben Manor, Stockton-on-Tees
Reuben Manor, Stockton-on-Tees
Reuben Manor, Stockton-on-Tees

Reuben Manor provides residential, dementia and short-stay care for up to 83 residents in a modern, purpose-built home on the edge of Yarm in Stockton-on-Tees.

Opened in 2009 and named in honour of the founder’s father, the home was designed to offer a safe, welcoming environment with a personal touch. It’s located close to local shops, cafés and green spaces, offering a quiet yet well-connected setting.

The home is spread over three...  

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Care Provided by Reuben Manor

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 83 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,557 - £1,810N/A
Residential Dementia Care£1,657 - £1,913N/A

Contact Reuben Manor to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

  • MHA
  • Voluntary / Not for Profit Owned

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (83)
  • Single Rooms with ensuite Wet Room (83)

Parking

  • Parking available in the grounds.

Reuben Manor Reviews (107)

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9.8

Reuben Manor has a Review Score of 9.8 (9.781) out of 10, based on 33 reviews in the last 2 years. Over all time Reuben Manor has 107 reviews.

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Showing 107 reviews matching selected criteria
Review from Ann H (Niece of Resident) published on 20 August 2026 Submitted via Postal Card
Overall Experience

The room is bright, windows open during the hot weather. Seems to be adequate drawer and wardrobe space. No toilet riser so I have requested one with urgency, as just one handle and ordinary toilet is not adequate. I haven't seen the food so I can't comment. They don't seem to be pushing her to drink however. The water jug is full at 5 p.m. today. I don't know what Aunt Dorothy is being charged so I can't give an opinion. Knit and natter this morning is very successful for quite a few ladies.

Reply from Euan Bell, Home Manager at Reuben Manor

Thank you very much for the positive review, which I will pass on to my colleagues. I am pleased that you would give Reuben Manor an overall rating of good. I am sorry that you do have some concerns. I'd be very happy to discuss these further, so that we can take action. Please do contact me if you would like to meet.

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Review from Amy J (Daughter of Resident) published on 18 November 2025 Submitted via Website
Overall Experience
My dad came into Reuben Manor in February 2025 due to having dementia and not looking after himself properly. Unfortunately the home carers we had were useless. He never wanted to be in a home as liked his freedom. The best thing we did was getting him into Reuben Manor, they cared for him fed him and he looked like the proud man he used to be. They looked after him for the last few months of his life, he was clean and healthy, infact he hadn't looked so good in years!

I can't thank the staff enough for the care he was given.

Reply from Kelly Mughal, Deputy Home Manager at Reuben Manor

Thank you for your kind words, I will pass this on to the team. Your Dad was a lovely gentleman who will be missed at Reuben Manor.

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Review from Joan C (Wife of Resident) published on 3 November 2025 Submitted via Website
Overall Experience
My husband was a resident from March 2025 -September 2025 approximately six months before he sadly passed away and the care that he was given was wonderful from the day he arrived and the staff gave him help with everything he did and they were very understanding and supportive when he was feeling ill or down. I myself was made very welcome also our daughter and son.

So on behalf of my family I would like to thank everyone for all the care, love , support and attention given to him and us,once again a big thank you to you all.

Reply from Kelly Mughal, Deputy Home Manager at Reuben Manor

Thank you for your kind words. It was a pleasure to care for your husband. I will pass this on to the team.

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Review from Alison S (Daughter of Resident) published on 2 October 2025 Submitted via Website
Overall Experience

Mum has been in Reuben Manor since November last year. We hated the idea of 'putting her in ' a care home but the decision had to be made as she was literacy dying in her assisted living facility, spending hours sleeping in bed and not eating. They couldn't provide the care she needed anymore. ( They were amazing but mum's needs changed). Moving her broke my heart but it was definitely the right decision. At first we lacked trust which is understandable after the care mum had had before but Reuben Manor soon gained it. The day after mum moved in she was up and dressed. The first time in 7 months. They gradually introduced her into the communal room and to activities. The staff have been just incredible with her and us. The chaplain Fiona was amazing with my family and I as we had been mum's main carers and had to let this go. We found it so difficult to let others do our job. She sat and talked us so many times. The staff have become friends and Mum is thriving. We know she is loved

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Review from Jennifer B (Daughter of Resident) published on 30 September 2025 Submitted via Website
Overall Experience

My father came to Reuban Manor in January 2025, he was welcomed and made to feel part of this very special community from his first day. I phone him daily and ask how his day has been and his response is that he has had a marvellous day with the activities, talking to staff and in general just being in such a caring environment. The pastoral care is exceptional and it is such a relief for the family that he is happy, safe and well.

Reply from Julie Peyton, Home Manager at Reuben Manor

Thank you for your kind words. I will pass on to the team.

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Review from Tom C (Husband of Resident) published on 29 September 2025 Submitted via Website
Overall Experience

I normally visit my wife four to five times each week and have found absolutely nothing to complain about, regarding the care and constant attention she receives. Reuben Manor is a very happy place, managed by a very competent and professional team at all levels. After visiting for over six years, they have always treated me like one of the family, for which I will always be grateful.

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Review from S S (Daughter of Resident) published on 29 September 2025 Submitted via Website
Overall Experience

My Mum first came in for respite in June and is now a permanent resident. She seems to have settled in well. The staff are very helpful and friendly. The only problem I have is parking when visiting her. The car park is very small for the size of the care home.

Reply from Julie Peyton, Home Manager at Reuben Manor

Thank you for your kind words; I will pass them on to the team. Regarding the car parking, we are currently looking into ways we can extend the car parking facilities.

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Review from Alex W (Grandson of Resident) published on 19 September 2025 Submitted via Website
Overall Experience

For the last 10 years this care home has been a wonderful home for my grandmother. The staff treated her with incredible dignity and respect, creating a genuinely caring and compassionate environment. Yes, it was a care home but it was also her home.

Reply from Julie Peyton, Home Manager at Reuben Manor

Thank you for your review. I will pass on your comments to the team.

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Review from D G (Son of Resident) published on 13 March 2025 Submitted via Postal Card
Overall Experience

The staff of Reuben Manor are always supportive from the carers to the management. They have my mum's best interests at heart and can read the signs of any health related issues as they work with her so much that they understand her pattern of behaviour. One member of the care also liaised with GP above and beyond to ensure my mum's needs were met. She enjoys the food and activities and management have always been supportive over the financial aspect of care.

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Review from J W (Daughter of Resident) published on 6 March 2025 Submitted via Postal Card
Overall Experience

Overall rating I'd give good, food is not deemed satisfactory. Same sandwiches for evening meals, cake and custard every day and mash. A pasty for evening meal is not acceptable for the money paid. Wheelchair users contained to building unless it's their turn to visit local pub. When she asks for a bath, she's told staff are busy. I see that staff are very busy but this is not an excuse. Activities staff and carers work very hard and do their best with residents. I wouldn't want mam anywhere else but room for improvement.

Reply from Julie Peyton, Home Manager at Reuben Manor

Thank you for your review. I am pleased that you would give an overall rating of good and that you wouldn't want your mam anywhere else. I am sorry that you do have some concerns. I'd be very happy to discuss these further, so that we can take action. Please do contact me if you would like to meet.

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Review from J D (Son of Resident) published on 4 March 2025 Submitted via Postal Card
Overall Experience

Prior to arrival, all staff were welcoming, friendly and helpful. Made us feel unique. My father has settled in well. No concerns. Everything we've requested, for example, mirror and clock up in the room, to a chiropractor visit and a haircut done ASAP has been sorted. Hopefully, this journey of care will continue.

Reply from Julie Peyton, Home Manager at Reuben Manor

Thank you for your review. I will pass on your comments to the team.

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Review from Valerie P (Wife of Resident) published on 27 February 2025 Submitted via Postal Card
Overall Experience

So pleased my husband came to Reuben Manor for his care. He is now part of a new family, and made to feel very safe and very well cared for in every aspect.

Reply from Julie Peyton, Home Manager at Reuben Manor

Thank you for your comments. I will pass them on to the team.

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Review from William W (Son of Resident) published on 25 February 2025 Submitted via Postal Card
Overall Experience

When you enter the care home, there is a very warm and homely welcome waiting for you. I cannot fault the staff, they are excellent with the residents and the family members who came to visit.

Reply from Julie Peyton, Home Manager at Reuben Manor

Thank you for your lovely comments. I will share these with the team.

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Review from W B (Daughter-in-law of Resident) published on 25 February 2025 Submitted via Postal Card
Overall Experience

Staff seem very nice and pleasant. The room is comfortable and homely, especially as you can have personal items of comfort. Food sounds nice and there are plenty of things going on that can be joined in. Visiting times are very flexible which helps if you are working, to be able to come in the evening. The environment is very clean, comfortable and modern.

Reply from Julie Peyton, Home Manager at Reuben Manor

Thank you for your review and kind words. I will share with the team.

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Review from K O (Granddaughter of Resident) published on 25 February 2025 Submitted via Postal Card
Overall Experience

Fantastic home, always clean and smells lovely, staff are always so caring and kind to my gran. Activities are outstanding and always something on for everyone to get involved in. Food always smells amazing.

Reply from Julie Peyton, Home Manager at Reuben Manor

Thank you for your lovely comments. I will share these with the team.

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Review from J P (Daughter of Resident) published on 25 February 2025 Submitted via Postal Card
Overall Experience

Very clean, nice friendly staff. My dad is very well looked after.

Reply from Julie Peyton, Home Manager at Reuben Manor

Thank you for your review and kind words. I will share these with the team.

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Review from S P (Daughter of Resident) published on 24 February 2025 Submitted via Postal Card
Overall Experience

I find Reuben Manor to be a lovely place to live in. The rooms are nice, they can bring their own things if they want or they are furnished if you don't. There's plenty going on for them, they are encouraged to join in so they're not in their room alone. But if they want to stay in their room that is ok too. The staff are exceptional, very caring. The food is good. My mam loves being in there, she said it's like being on holiday.

Reply from Julie Peyton, Home Manager at Reuben Manor

Thank you for your review, I will pass this onto the team.

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Review from C M (Daughter of Resident) published on 24 February 2025 Submitted via Postal Card
Overall Experience

My dad has been a resident for approximately six months now. His care is excellent, I feel he is well looked after by all staff. It is a shame he's deaf, as this impacts on his joining in when activities are available. He enjoys his food and if it's something he does not fancy, an alternative is offered. I have no worry in leaving him in your care. Thank you.

Reply from Julie Peyton, Home Manager at Reuben Manor

Thank you for your review, I will pass this onto the team.

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Review from E R (Granddaughter of Resident) published on 19 February 2025 Submitted via Postal Card
Overall Experience
My grandma has been a resident for over 2 years now, she is able to chat with staff and is very well cared for day to day. Gives us as a family peace of mind knowing she is safe and well.

The staff are kind and friendly, polite and above all respect my grandma and give her the support and dignity she deserves.

Reply from Julie Peyton, Home Manager at Reuben Manor

Thank you for your comments, I will pass them on to the team.

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Review from S W (Resident / Service User) published on 19 February 2025 Submitted via Postal Card
Overall Experience
Always very chatty to me and kind.
All the staff are lovely - carers, laundry, kitchen, maintenance and reception.
Everything is pleasing and happy.

Has nice gardens.

Reply from Julie Peyton, Home Manager at Reuben Manor

Thank you for your comments, I will pass them on to the team.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 December 2020
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (4) & Events (0)

News
  • 30 Jan 2025

    There’s nothing like MHA at Christmas. Our care homes, retirement living schemes, and communities are filled with tinsel, Christmas trees, and lights - a burst of light in the gloom...

  • 30 Jan 2025

    Working in social care is not for the faint hearted. Long hours, challenging circumstances and dealing with vulnerable individuals would put plenty of people off. Despite all this, 19-year-old Olivia...

  • 30 Jan 2025

    A 24-year-old care assistant working at MHA Heather Grange care home has been recognised for her tremendous work ethic and attitude and has been awarded the home's employee of the...

Upcoming Events

There are no upcoming events for Reuben Manor.

Awards / Recognitions (11)

  • 30 Jan 2026Recipient: MHA
  • 31 Jan 2025Recipient: MHA
  • 31 Jan 2024Recipient: MHA

Accreditations

There are no accreditations posted yet for Reuben Manor.

Meet the Team (1)

Euan Bell
Euan BellJob Title:Home ManagerJoined: 2026

Euan Bell is the registered manager at Reuben Manor.

Frequently Asked Questions about Reuben Manor

What types of Care is Reuben Manor registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment, Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Reuben Manor have?

There are 83 Single Rooms.

What are the Facilities & Services at Reuben Manor?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Reuben Manor to the centre of Stockton-on-Tees?

3.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Reuben Manor to verify any information. View our terms and conditions. Reuben Manor has an Enhanced Service -more info.