Lancaster Court

108 High Road, Leavesden Green, Watford WD25 7AJ
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9.9 73 Reviews
  • Lancaster Court, Watford
Lancaster Court is a well established nursing and residential home with 65 comfortable and spacious rooms, set over three floors and situated on the High Road at Leavesden.

At Lancaster Court, the health and wellbeing of residents is a main priority. The friendly and professional team offer different types of care to meet a variety of needs, including residential, nursing and dementia care as well as respite care for those looking for a short-term option in Hertfordshire.

The team work alongside local healthcare providers across Watford including GP surgeries, hospital discharge teams and social care workers.
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Care Provided by Lancaster Court

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 65 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1370 – £1620
  • Self-Funded Residential Dementia Care: £1370 – £1620
  • Self-Funded Nursing Care: £1804 – £1935
  • Self-Funded Nursing Dementia Care: £1804 – £1935
  • RESPITE Self-Funded Residential Care: £1475 – £1720
  • RESPITE Self-Funded Residential Dementia Care: £1475 – £1720
  • RESPITE Self-Funded Nursing Care: £1904 – £2035
  • RESPITE Self-Funded Nursing Dementia Care: £1904 – £2035

These prices are only a guideline, please contact Lancaster Court to find out the exact price for your requirements.

Contact Lancaster Court to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Lancaster Court to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Francesca Fosu (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2009
  • Last Refurbishment: 2021
  • Number of floors: 3

Room Information

  • Single Rooms (65)
  • Couples/Companion Rooms (0)

Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.

Parking

  • The home includes dedicated parking spaces.

Lancaster Court Reviews (73)

9.9

Lancaster Court has a Review Score of 9.9 (9.921) out of 10, based on 24 reviews in the last 2 years.
Over all time Lancaster Court has 73 reviews.

Overall Experience
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Reviewer Connection to Lancaster Court
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Total of 73, showing 21-40
Review from Jonathan A (Son of Resident) published on 13 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
So caring in such a difficult time, my mother struggled in the end, her last few weeks were made easier by the way the care home looked after her, and they were very sympatric with us as a family.
Reply from Joe Patterson, Manager at Lancaster CourtThank you for taking the time to review Lancaster Court. The team here always strive to deliver the best-personalised care to our residents at all times, ensuring everyone receives the best care throughout their stay with us.
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Review from J B (Daughter of Resident) published on 3 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was sent to Lancaster Court from the hospital for palliative care, which we were not expecting.
The staff were extremely kind and caring with the family and my mother.
They all helped us through a very tough time as she sadly passed away last Thursday after only three weeks.
Reply from Joe Patterson, Manager at Lancaster CourtThank you so much for your review of our home. We are so pleased your experience with us was good and the staff helped you through a very difficult time. Our team strive to give all of our residents and families the best experience in testing times.
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Review from W H (Daughter of Resident) published on 1 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We, as a family, were extremely happy with the care my mum received. When she first went into the home until such time as she went to the upper level due to her ill health. They always notified me if Mum had a bump. She has her hair done weekly, and a chiropodist tends her feet on a regular basis and
the carers also took time to paint Mum's fingernails. The nursing staff were excellent. Thank you.
Reply from Joe Patterson, Manager at Lancaster CourtThank you so much for your review; I'm so pleased you and mum had a great experience here at Lancaster Court. We always try our best to make every day happy and bright.
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Review from Darren D (Son of Resident) published on 9 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Cannot say thank you enough to the manager and his team for the way that they handled my father's care. All the staff are very friendly and very helpful. Cannot recommend this place enough, if you have a relative in palliative care. They handled the continuous care application and went the extra mile
when we had issues with the transfer from hospital.
The place was very clean. Food was of a standard you would expect and the laundry service had things back in his cupboard within a few hours, which was amazing.
Reply from Joe Patterson, Manager at Lancaster CourtThank you so much for taking the time to leave a review of our service; it is feedback from all stakeholders that enables us to shape the service with all our reviews in mind. I am very pleased to hear about your positive experience at Lancaster Court, and for your amazing feedback, I will ensure this is shared with the team.
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Review from T D (Husband of Resident) published on 12 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has been a resident for just over a year. During this time the staff have been brilliant ensuring that her dignity is maintained at all times. They all have time for her and go the extra mile to ensure her stay is as comfortable. The family are very happy with her care and are particularly impressed
with the regular emails and relative meetings which ensure that we are all fully involved with her nursing care.
Would I recommend the home to someone looking for a place for a loved one - unreservedly yes.
I'm just amazed that CQC haven't rated Lancaster Court as outstanding.
Reply from Simon Porter, Commercial Director at Lancaster CourtWow, what else can I say other than an immense thank you for such a wonderful review, we always aim to provide the best possible care to everyone who is a resident at our wonderful home, and thank you so much for being a part of this journey with us, our aim is always to provide a service fitting to all of our wonderful residents, and involvement from all stakeholders is key to this, again thank you so much for your wonderful review
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Review from R R (Son of Resident) published on 8 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was a resident at Lancaster Court and my mother has been a resident since August 2022.
The staff are absolutely a godsend and gifted in their caring abilities, my mum who is hearing impaired and has late-stage dementia looks so well when I visit and always smiling.
A special mention to two
members of staff in particular, I am forever in their debt for taking such care of my mum.
Reply from Simon Porter, Acting Home Manager at Lancaster CourtThank you so much for your review of our wonderful service, feedback enables us to shape the service and improve upon our provision while focusing on our strengths to harness the best possible outcomes for our residents, thank you so much.
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Review from Christine S (Daughter of Resident) published on 8 February 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
It was a big decision for us to put Dad in the home but he has settled in well and the staff are all helpful and caring.
Dad’s room is big and light and the whole home has a welcoming feel about it. I would recommend this home to others.
Reply from Simon Porter, Commercial Director at Lancaster CourtThank you so much for your review of our wonderful service, feedback enables us to shape the service and improve upon our provision while focusing on our strengths to harness the best possible outcomes for our residents, thank you so much.
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Review from Paul L (Son of Resident) published on 29 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
All of the staff are very friendly and caring and do a wonderful job. My dad loves having conversations and a laugh and a joke with them. He is even happier now that there are regular activities and entertainment. And he is looking forward to going out on another excursion as he enjoyed the first one
so much. He really is a changed man with things to look forward to. It has made a massive difference to him.
Reply from Simon Porter, Commercial Director at Lancaster CourtThank you so much for taking the time to leave a review of our wonderful service; it is feedback from all stakeholders that enables us to shape the service with all these views in mind. I am very pleased to hear about your positive experience at Lancaster Court, and for your amazing feedback, I will ensure this is shared with the team without delay. Should there be any further feedback, please remember my door is always open, and I would love to meet with you for a cuppa and a chat to make sure you and your loved one are getting the best possible care and service.
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Review from C H (Daughter of Resident) published on 24 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visited the home to express my thanks for the care and love they had shown Dad while he was with them. Dad passed away on Monday and they called me, not being able to get to the home that day they offered a video call. Dad looked so peaceful. I know he was happy at Lancaster Court and was always treated
with respect.
Reply from Simon Porter, Commercial Director at Lancaster CourtThank you so much for your review, we are delighted to hear your positive experience with the home, we at Lancaster Court pride ourselves in providing the best possible care to those living in the home and remain extremely grateful for your review, this really enables us as a home to act on the feedback provided from residents and stakeholders to the service.
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Review from D P (Son of Resident) published on 23 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very happy with my mum's care and experience at Lancaster Court. She is happy and well looked after. The home is clean, well kept and friendly.
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Review from P B (Niece of Resident) published on 4 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle was a resident from December 2019 to August 2023. Throughout that time, which included the challenging Covid pandemic years, he was looked after by a wonderful team of caring staff. My uncle constantly expressed his appreciation for all that was done for him. He also constantly praised the
quality of his meals, particularly the puddings! His room was clean and comfortable.
My uncle was determined to remain independent in his home as long as possible. He chose to move to Lancaster Court when he understood he could no longer manage at home - it was definitely the very best decision.
Lancaster Court is led by an excellent manager who always prioritises the well-being of residents. From the family’s point of view communication with the manager and staff at Lancaster Court was straightforward and direct, another really positive factor in recommending Lancaster Court. It was definitely the very best place for my uncle to spend his final years.
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Review from Claire W (Daughter of Resident) published on 24 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff were superb and cared very well. The room was large, clean and airy.
We appreciate what the home did.
Reply from Ann Hill, Home Manager at Lancaster CourtThank you so much for your kind words and review. We endeavor to do our best!
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Review from P T (Daughter of Resident) published on 19 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was transferred to Lancaster Court at the end of October and has been in residence for eight weeks. During this time, she has been receiving excellent care. She is eating a balanced diet, sleeps well and has personal care. She is reassured, safe and content. I can now relax in the knowledge that
Mum is well cared for and happy.
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Review from M A (Daughter of Resident) published on 18 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Such lovely staff! Thank you all so much for taking such good care of my mum. She's getting back to herself and becoming my mum again. Thank you!
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Review from Roger W (Husband of Resident) published on 17 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with all forms of care for my wife. All staff are very good.
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Review from T H (Daughter of Resident) published on 27 December 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum has been at Lancaster Court Care Home since November 2020. She has been very well cared for and is settled and happy. All the staff are cheerful, friendly and caring and there is one in particular who is absolutely incredible. I know that Mum is safe and happy and all her needs are well met.
Communication
from staff is good when it's needed and I feel confident that if there is anything I need to know I will be told quickly.
During the pandemic, the home had to lockdown which meant that the events and activities had to be curtailed. It's great that some of these are happening again.
Overall, I would recommend Lancaster Court.
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Review from Melanie S (Daughter of Resident) published on 7 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely care home, Mum was extremely happy here, staff were friendly and caring and always kept myself up to date with anything happening with Mum. Very clean everywhere in the home, including the bedrooms.
I was extremely happy with my mum living at Lancaster Court Care Home, I knew she was in safe
hands.
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Review from W C (Daughter of Resident) published on 26 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our dear mum was cared for at Lancaster Court for the last two months of her life. The case provided for her was excellent, she was treated with love and dignity. Five stars for Lancaster Court.
Reply from Ann Hill, Home Manager at Lancaster CourtThanks for your kind words we are so grateful for how pleased you were with your mother's care and will be sure to pass on your lovely words to the rest of the team. Have a great day!
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Review from M S (Daughter of Resident) published on 5 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Both father and mother in law were in Lancaster Court. Father in law in the dementia unit and care was generally good. It would have been nice if a T.V. was opposite his bed as she struggles to see it. However when able to speak he seemed happy. He was well looked after. Mum was very lonely though we
saw her two to three times a week. She was mentally alert but had no one to talk to. It would have been nice had the carers been able to chat for a few minutes every now and then. One bath a week seemed not very much and found that unusual. The use of an activity leader would have been wonderful for the more able-bodied.
Reply from Ann Hill, Home Manager at Lancaster CourtThank you for taking the time to review us and for the constructive comments with regards to the service. Please be assured we will endeavour to look at the activities to be more inclusive for all within the home.
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Review from S A (Daughter of Resident) published on 22 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lancaster Court is a very friendly and caring place for the elderly to live, it is always warm and welcoming. The staff are all exceptionally pleasant and helpful every time I visit my dad. I feel my dad is in safe hands.
Reply from Ann Hill, Home Manager at Lancaster CourtHello, thanks so much for the review, we are so grateful to read how much you hold Lancaster Court in high regard. It has been a pleasure caring for your father and we really appreciate your wonderful words.
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Current Review Score: 9.9 (9.921)

Overview of Review Score

The Review Score of 9.9 (9.921) out of 10 for Lancaster Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.921 for Lancaster Court is calculated as follows: ( (262 Excellents x 5) + (10 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 278 Ratings = 4.921
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Lancaster Court is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Jan 2025

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Meet the Team (1)

Sarah

Sarah Prince

Job Title: Home Manager Joined: 2026

With over 20 years of dedicated experience in the health and social care sector, I have built a deep commitment to enhancing the lives of others through compassionate, person-centred care. I believe that true quality care goes beyond meeting physical needs alone; it must also nurture each individual's emotional, social, and spiritual well-being.


I have obtained many qualifications, including a Level 5 diploma in leadership and management; a Level 3 Dementia Diploma; Level 3 Medication administration; Level 2 counselling Diploma; Level 2 Diabetes Diploma; Mental Health first aid; IOSH training; Moving and Repositioning key trainer; and an Assessors Diploma.


My hobbies are hosting dinner parties, potting plants, and reading different genres of books. On the odd occasion, I enjoy a bit of an adrenaline rush by going off-roading in Wales, air ballooning and or clay pigeon shooting. I have a love of Music and believe it evokes memories, such as music for the mind does.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Lancaster Court to verify any information. View our terms and conditions. Lancaster Court has an Enhanced Service - more info.