Lancaster Court

108 High Road, Leavesden Green, Watford WD25 7AJ
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9.9 69 Reviews
  • Lancaster Court, Watford
Lancaster Court is a well established nursing and residential home with 65 comfortable and spacious rooms, set over three floors and situated on the High Road at Leavesden.

At Lancaster Court, the health and wellbeing of residents is a main priority. The friendly and professional team offer different types of care to meet a variety of needs, including residential, nursing and dementia care as well as respite care for those looking for a short-term option in Hertfordshire.

The team work alongside local healthcare providers across Watford including GP surgeries, hospital discharge teams and social care workers.
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Care Provided by Lancaster Court

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 65 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's typically included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1370 – £1620
  • Self-Funded Residential Dementia Care: £1370 – £1620
  • Self-Funded Nursing Care: £1804 – £1935
  • Self-Funded Nursing Dementia Care: £1804 – £1935
  • RESPITE Self-Funded Residential Care: £1475 – £1720
  • RESPITE Self-Funded Residential Dementia Care: £1475 – £1720
  • RESPITE Self-Funded Nursing Care: £1904 – £2035
  • RESPITE Self-Funded Nursing Dementia Care: £1904 – £2035

These prices are only a guideline, please contact Lancaster Court to find out the exact price for your requirements.

Contact Lancaster Court to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Lancaster Court to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Joe Patterson (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2009
  • Last Refurbishment: 2021
  • Number of floors: 3

Room Information

  • Single Rooms (65)
  • Couples/Companion Rooms (0)

Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.

Parking

  • The home includes dedicated parking spaces.

Lancaster Court Reviews (69)

9.9

Lancaster Court has a Review Score of 9.9 (9.907) out of 10, based on 25 reviews in the last 2 years.
Over all time Lancaster Court has 69 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Lancaster Court
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Total of 69, showing 21-40
Review from T D (Husband of Resident) published on 12 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has been a resident for just over a year. During this time the staff have been brilliant ensuring that her dignity is maintained at all times. They all have time for her and go the extra mile to ensure her stay is as comfortable. The family are very happy with her care and are particularly impressed
with the regular emails and relative meetings which ensure that we are all fully involved with her nursing care.
Would I recommend the home to someone looking for a place for a loved one - unreservedly yes.
I'm just amazed that CQC haven't rated Lancaster Court as outstanding.
Reply from Simon Porter, Commercial Director at Lancaster Court
Wow, what else can I say other than an immense thank you for such a wonderful review, we always aim to provide the best possible care to everyone who is a resident at our wonderful home, and thank you…read more
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Review from R R (Son of Resident) published on 8 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was a resident at Lancaster Court and my mother has been a resident since August 2022.
The staff are absolutely a godsend and gifted in their caring abilities, my mum who is hearing impaired and has late-stage dementia looks so well when I visit and always smiling.
A special mention to two
members of staff in particular, I am forever in their debt for taking such care of my mum.
Reply from Simon Porter, Acting Home Manager at Lancaster Court
Thank you so much for your review of our wonderful service, feedback enables us to shape the service and improve upon our provision while focusing on our strengths to harness the best possible…read more
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Review from Christine S (Daughter of Resident) published on 8 February 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
It was a big decision for us to put Dad in the home but he has settled in well and the staff are all helpful and caring.
Dad’s room is big and light and the whole home has a welcoming feel about it. I would recommend this home to others.
Reply from Simon Porter, Commercial Director at Lancaster Court
Thank you so much for your review of our wonderful service, feedback enables us to shape the service and improve upon our provision while focusing on our strengths to harness the best possible…read more
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Review from Paul L (Son of Resident) published on 29 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
All of the staff are very friendly and caring and do a wonderful job. My dad loves having conversations and a laugh and a joke with them. He is even happier now that there are regular activities and entertainment. And he is looking forward to going out on another excursion as he enjoyed the first one
so much. He really is a changed man with things to look forward to. It has made a massive difference to him.
Reply from Simon Porter, Commercial Director at Lancaster Court
Thank you so much for taking the time to leave a review of our wonderful service; it is feedback from all stakeholders that enables us to shape the service with all these views in mind. I am very…read more
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Review from C H (Daughter of Resident) published on 24 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visited the home to express my thanks for the care and love they had shown Dad while he was with them. Dad passed away on Monday and they called me, not being able to get to the home that day they offered a video call. Dad looked so peaceful. I know he was happy at Lancaster Court and was always treated
with respect.
Reply from Simon Porter, Commercial Director at Lancaster Court
Thank you so much for your review, we are delighted to hear your positive experience with the home, we at Lancaster Court pride ourselves in providing the best possible care to those living in the…read more
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Review from D P (Son of Resident) published on 23 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very happy with my mum's care and experience at Lancaster Court. She is happy and well looked after. The home is clean, well kept and friendly.
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Review from P B (Niece of Resident) published on 4 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle was a resident from December 2019 to August 2023. Throughout that time, which included the challenging Covid pandemic years, he was looked after by a wonderful team of caring staff. My uncle constantly expressed his appreciation for all that was done for him. He also constantly praised the
quality of his meals, particularly the puddings! His room was clean and comfortable.
My uncle was determined to remain independent in his home as long as possible. He chose to move to Lancaster Court when he understood he could no longer manage at home - it was definitely the very best decision.
Lancaster Court is led by an excellent manager who always prioritises the well-being of residents. From the family’s point of view communication with the manager and staff at Lancaster Court was straightforward and direct, another really positive factor in recommending Lancaster Court. It was definitely the very best place for my uncle to spend his final years.
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Review from Claire W (Daughter of Resident) published on 24 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff were superb and cared very well. The room was large, clean and airy.
We appreciate what the home did.
Reply from Ann Hill, Home Manager at Lancaster Court
Thank you so much for your kind words and review. We endeavor to do our best!
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Review from P T (Daughter of Resident) published on 19 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was transferred to Lancaster Court at the end of October and has been in residence for eight weeks. During this time, she has been receiving excellent care. She is eating a balanced diet, sleeps well and has personal care. She is reassured, safe and content. I can now relax in the knowledge that
Mum is well cared for and happy.
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Review from M A (Daughter of Resident) published on 18 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Such lovely staff! Thank you all so much for taking such good care of my mum. She's getting back to herself and becoming my mum again. Thank you!
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Review from Roger W (Husband of Resident) published on 17 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with all forms of care for my wife. All staff are very good.
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Review from T H (Daughter of Resident) published on 27 December 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum has been at Lancaster Court Care Home since November 2020. She has been very well cared for and is settled and happy. All the staff are cheerful, friendly and caring and there is one in particular who is absolutely incredible. I know that Mum is safe and happy and all her needs are well met.
Communication
from staff is good when it's needed and I feel confident that if there is anything I need to know I will be told quickly.
During the pandemic, the home had to lockdown which meant that the events and activities had to be curtailed. It's great that some of these are happening again.
Overall, I would recommend Lancaster Court.
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Review from Melanie S (Daughter of Resident) published on 7 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely care home, Mum was extremely happy here, staff were friendly and caring and always kept myself up to date with anything happening with Mum. Very clean everywhere in the home, including the bedrooms.
I was extremely happy with my mum living at Lancaster Court Care Home, I knew she was in safe
hands.
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Review from W C (Daughter of Resident) published on 26 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our dear mum was cared for at Lancaster Court for the last two months of her life. The case provided for her was excellent, she was treated with love and dignity. Five stars for Lancaster Court.
Reply from Ann Hill, Home Manager at Lancaster Court
Thanks for your kind words we are so grateful for how pleased you were with your mother's care and will be sure to pass on your lovely words to the rest of the team. Have a great day!
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Review from M S (Daughter of Resident) published on 5 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Both father and mother in law were in Lancaster Court. Father in law in the dementia unit and care was generally good. It would have been nice if a T.V. was opposite his bed as she struggles to see it. However when able to speak he seemed happy. He was well looked after. Mum was very lonely though we
saw her two to three times a week. She was mentally alert but had no one to talk to. It would have been nice had the carers been able to chat for a few minutes every now and then. One bath a week seemed not very much and found that unusual. The use of an activity leader would have been wonderful for the more able-bodied.
Reply from Ann Hill, Home Manager at Lancaster Court
Thank you for taking the time to review us and for the constructive comments with regards to the service. Please be assured we will endeavour to look at the activities to be more inclusive for all…read more
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Review from S A (Daughter of Resident) published on 22 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lancaster Court is a very friendly and caring place for the elderly to live, it is always warm and welcoming. The staff are all exceptionally pleasant and helpful every time I visit my dad. I feel my dad is in safe hands.
Reply from Ann Hill, Home Manager at Lancaster Court
Hello, thanks so much for the review, we are so grateful to read how much you hold Lancaster Court in high regard. It has been a pleasure caring for your father and we really appreciate your wonderful…read more
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Review from A K (Daughter-in-law of Resident) published on 20 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father-in-law has been a resident for 6-months. We have always found him to be comfortable; he is happy in the home. The staff know him and his family. He likes the food and has been encouraged to spend time in the lounge meeting others. The security is good. The cleanliness of his room and the home,
in general, is excellent. The decor is welcoming and really interesting for residents. Would recommend!
Reply from Ann Hill, Home Manager at Lancaster Court
Hello, thanks for the review. We always strive to provide the best possible care we can for our residents, and we are so grateful to read your insightful feedback. It greatly enhances the care we…read more
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Review from Jonathan M (Son-in-law of Resident) published on 27 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lancaster Court has been a fantastic Care Home for my father-in-law.
The care, treatment, facilities, and compassion shown have been excellent.
A special mention to all the staff who were so helpful, professional but beyond all else friendly. I would recommend Lancaster Court to anyone.
Reply from Ann Hill, Home Manager at Lancaster Court
Thanks for sending your full recommendation to Lancaster Court. We are so grateful for how pleased you are with your father-in-law's care. Thanks so much for your insightful review.
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Review from Steven C (Son of Resident) published on 4 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I visited my mother for her 91st Birthday soon after visiting was permitted. It went very well. I was offered an appointment slot and the staff were ready when I arrived. The lateral flow testing and PPE was very well organised. A special room had been set aside for the meeting to which my mum was brought
down to meet me. The manager and staff were very friendly and responsive. Altogether very impressive and safe.
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Review from Karen G (Daughter of Resident) published on 10 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Lancaster Court for some time now, the care is first class in all aspects and it has a lovely family feeling, Mum loves it there, which to me says everything.
We often ask what she's had to eat and she always finishes with.....it was lovely.
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Current Review Score: 9.9 (9.907)

Overview of Review Score

The Review Score of 9.9 (9.907) out of 10 for Lancaster Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.907 for Lancaster Court is calculated as follows: ( (266 Excellents x 5) + (21 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 290 Ratings = 4.907
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Lancaster Court is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 25 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Jan 2025

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (1)

Francesca

Francesca Fosu

Job Title: Home Manager

My name is Francesca Fosu, and I am a registered nurse with nearly 15 years of experience across a range of care settings, including community care and nursing homes.


Before entering nursing, I worked as a court clerk, but the call to nursing was too strong to ignore. Almost 20 years ago, I made the easy decision to train as a nurse, a decision I have never once regretted. Nursing is not just my profession; it is my passion.


I am deeply committed to ensuring that residents are always treated with the utmost kindness, dignity, and respect. I see it as both a professional duty and a moral obligation to advocate for their well-being at all times.


One of the greatest privileges of my role is meeting remarkable people whose life stories could fill the pages of any book. Their experiences inspire me every day.


At Lancaster Court, my focus will be on empowering my team to take pride in the care we deliver, while creating meaningful, enriching experiences for all our residents.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Lancaster Court to verify any information. View our terms and conditions. Lancaster Court has an Enhanced Service - more info.