Lancaster Court

Lancaster Court is led by an excellent manager who always prioritises the well-being of residents. From the family’s point of view communication with the manager and staff at Lancaster Court was straightforward and direct, another really positive factor in recommending Lancaster Court. It was definitely the very best place for my uncle to spend his final years.

We appreciate what the home did.

Mum was transferred to Lancaster Court at the end of October and has been in residence for eight weeks. During this time, she has been receiving excellent care. She is eating a balanced diet, sleeps well and has personal care. She is reassured, safe and content. I can now relax in the knowledge that Mum is well cared for and happy.

Such lovely staff! Thank you all so much for taking such good care of my mum. She's getting back to herself and becoming my mum again. Thank you!

Very pleased with all forms of care for my wife. All staff are very good.

Overall, I would recommend Lancaster Court.

I was extremely happy with my mum living at Lancaster Court Care Home, I knew she was in safe hands.

Our dear mum was cared for at Lancaster Court for the last two months of her life. The case provided for her was excellent, she was treated with love and dignity. Five stars for Lancaster Court.

Both father and mother in law were in Lancaster Court. Father in law in the dementia unit and care was generally good. It would have been nice if a T.V. was opposite his bed as she struggles to see it. However when able to speak he seemed happy. He was well looked after. Mum was very lonely though we saw her two to three times a week. She was mentally alert but had no one to talk to. It would have been nice had the carers been able to chat for a few minutes every now and then. One bath a week seemed not very much and found that unusual. The use of an activity leader would have been wonderful for the more able-bodied.

Lancaster Court is a very friendly and caring place for the elderly to live, it is always warm and welcoming. The staff are all exceptionally pleasant and helpful every time I visit my dad. I feel my dad is in safe hands.

My father-in-law has been a resident for 6-months. We have always found him to be comfortable; he is happy in the home. The staff know him and his family. He likes the food and has been encouraged to spend time in the lounge meeting others. The security is good. The cleanliness of his room and the home, in general, is excellent. The decor is welcoming and really interesting for residents. Would recommend!

A special mention to all the staff who were so helpful, professional but beyond all else friendly. I would recommend Lancaster Court to anyone.

I visited my mother for her 91st Birthday soon after visiting was permitted. It went very well. I was offered an appointment slot and the staff were ready when I arrived. The lateral flow testing and PPE was very well organised. A special room had been set aside for the meeting to which my mum was brought down to meet me. The manager and staff were very friendly and responsive. Altogether very impressive and safe.

We often ask what she's had to eat and she always finishes with.....it was lovely.

My relative has been a resident for nearly three years. We love the staff, the amenities, the level of care, the food and the way the staff have handled the last difficult year. Lancaster Court has a caring and friendly atmosphere and you always feel welcome.

My mother seems happy and well cared for. Very happy with the way she looks, staff very friendly and approachable. More than happy under the circumstances of COVID and the way Lancaster Court have approached this.

All through the pandemic the team from Lancaster Court has kept us up to date with phone calls, emails, newsletters and introduced a Zoom call for residents families with the manager. This has been especially important for those of us that live a long way from the home. My family and I are impressed with the resilience, professionalism and first-class care that has been given by the team 24/7. It was with great excitement and support that the senior team helped me plan my first visit in over a year to see my mum, and I was able to see first hand the high standards in place to ensure a covid secure environment.

Would be able to complete a more detailed review once have visited the inside and outside areas of the home, including bedroom.

I would highly recommend Lancaster Court.

My mother moved into Lancaster Court in January 2016 and has always been very happy there. She praises the staff telling how well she is looked after and how much she enjoys her meals. Before the pandemic, we used to visit Mum regularly. The staff were always very welcoming and approachable, and the home always very clean. During the pandemic, I have seen Mum with window visits, so can see she is still happy and I can always contact the home and ask how Mum is. I am always contacted promptly if there are any concerns. We could not wish for a better home for Mum.