Lancaster Court

108 High Road, Leavesden Green, Watford WD25 7AJ
Review Us
9.9 76 Reviews
  • Lancaster Court, Watford
Lancaster Court is a well established nursing and residential home with 65 comfortable and spacious rooms, set over three floors and situated on the High Road at Leavesden.

At Lancaster Court, the health and wellbeing of residents is a main priority. The friendly and professional team offer different types of care to meet a variety of needs, including residential, nursing and dementia care as well as respite care for those looking for a short-term option in Hertfordshire.

The team work alongside local healthcare providers across Watford including GP surgeries, hospital discharge teams and social care workers.
Show Lancaster Court on the Map

Care Provided by Lancaster Court

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 65 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1550
  • RESPITE Self-Funded Residential Care: from £1650
The price(s) shown are provided by the care home. Contact Lancaster Court for full pricing details and T&Cs.

Contact Lancaster Court to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Lancaster Court to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Francesca Fosu (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2009
  • Last Refurbishment: 2021
  • Number of floors: 3

Room Information

  • Single Rooms (65)
  • Couples/Companion Rooms (0)

Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.

Parking

  • The home includes dedicated parking spaces.

Lancaster Court Reviews (76)

9.9

Lancaster Court has a Review Score of 9.9 (9.931) out of 10, based on 26 reviews in the last 2 years.
Over all time Lancaster Court has 76 reviews.

Overall Experience
  • 59
  • 17
  • 0
  • 0
  • 0
Date Published
  • 76
  • 9
  • 10
  • 25
  • 51
Reviewer Connection to Lancaster Court
  • 34
  • 14
  • 4
  • 4
  • 4
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 76, showing 41-60
Review from W C (Daughter of Resident) published on 26 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our dear mum was cared for at Lancaster Court for the last two months of her life. The case provided for her was excellent, she was treated with love and dignity. Five stars for Lancaster Court.
Reply from Ann Hill, Home Manager at Lancaster CourtThanks for your kind words we are so grateful for how pleased you were with your mother's care and will be sure to pass on your lovely words to the rest of the team. Have a great day!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M S (Daughter of Resident) published on 5 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Both father and mother in law were in Lancaster Court. Father in law in the dementia unit and care was generally good. It would have been nice if a T.V. was opposite his bed as she struggles to see it. However when able to speak he seemed happy. He was well looked after. Mum was very lonely though we
saw her two to three times a week. She was mentally alert but had no one to talk to. It would have been nice had the carers been able to chat for a few minutes every now and then. One bath a week seemed not very much and found that unusual. The use of an activity leader would have been wonderful for the more able-bodied.
Reply from Ann Hill, Home Manager at Lancaster CourtThank you for taking the time to review us and for the constructive comments with regards to the service. Please be assured we will endeavour to look at the activities to be more inclusive for all within the home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S A (Daughter of Resident) published on 22 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lancaster Court is a very friendly and caring place for the elderly to live, it is always warm and welcoming. The staff are all exceptionally pleasant and helpful every time I visit my dad. I feel my dad is in safe hands.
Reply from Ann Hill, Home Manager at Lancaster CourtHello, thanks so much for the review, we are so grateful to read how much you hold Lancaster Court in high regard. It has been a pleasure caring for your father and we really appreciate your wonderful words.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A K (Daughter-in-law of Resident) published on 20 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father-in-law has been a resident for 6-months. We have always found him to be comfortable; he is happy in the home. The staff know him and his family. He likes the food and has been encouraged to spend time in the lounge meeting others. The security is good. The cleanliness of his room and the home,
in general, is excellent. The decor is welcoming and really interesting for residents. Would recommend!
Reply from Ann Hill, Home Manager at Lancaster CourtHello, thanks for the review. We always strive to provide the best possible care we can for our residents, and we are so grateful to read your insightful feedback. It greatly enhances the care we provide, and we appreciate your wonderful words.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jonathan M (Son-in-law of Resident) published on 27 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lancaster Court has been a fantastic Care Home for my father-in-law.
The care, treatment, facilities, and compassion shown have been excellent.
A special mention to all the staff who were so helpful, professional but beyond all else friendly. I would recommend Lancaster Court to anyone.
Reply from Ann Hill, Home Manager at Lancaster CourtThanks for sending your full recommendation to Lancaster Court. We are so grateful for how pleased you are with your father-in-law's care. Thanks so much for your insightful review.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Steven C (Son of Resident) published on 4 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I visited my mother for her 91st Birthday soon after visiting was permitted. It went very well. I was offered an appointment slot and the staff were ready when I arrived. The lateral flow testing and PPE was very well organised. A special room had been set aside for the meeting to which my mum was brought
down to meet me. The manager and staff were very friendly and responsive. Altogether very impressive and safe.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Karen G (Daughter of Resident) published on 10 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Lancaster Court for some time now, the care is first class in all aspects and it has a lovely family feeling, Mum loves it there, which to me says everything.
We often ask what she's had to eat and she always finishes with.....it was lovely.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Carolyn G (Daughter of Resident) published on 4 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My relative has been a resident for nearly three years. We love the staff, the amenities, the level of care, the food and the way the staff have handled the last difficult year. Lancaster Court has a caring and friendly atmosphere and you always feel welcome.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jacqueline M (Daughter of Resident) published on 22 April 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother seems happy and well cared for. Very happy with the way she looks, staff very friendly and approachable. More than happy under the circumstances of COVID and the way Lancaster Court have approached this.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Gill S (Daughter of Resident) published on 22 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
All through the pandemic the team from Lancaster Court has kept us up to date with phone calls, emails, newsletters and introduced a Zoom call for residents families with the manager. This has been especially important for those of us that live a long way from the home. My family and I are impressed
with the resilience, professionalism and first-class care that has been given by the team 24/7. It was with great excitement and support that the senior team helped me plan my first visit in over a year to see my mum, and I was able to see first hand the high standards in place to ensure a covid secure environment.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sally C (Wife of Resident) published on 22 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very happy with the friendliness of the staff and the updates that we receive.
The organisation of visits is well done.
Would be able to complete a more detailed review once have visited the inside and outside areas of the home, including bedroom.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Amanda L (Daughter of Resident) published on 22 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been extremely well looked after by Lancaster Court. The home itself is managed extremely well.
All the staff work very hard always approachable and readily available.
They are kind and considerate and always treat my mother with dignity.
I would highly recommend Lancaster Court.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A D (Daughter of Resident) published on 13 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother moved into Lancaster Court in January 2016 and has always been very happy there. She praises the staff telling how well she is looked after and how much she enjoys her meals. Before the pandemic, we used to visit Mum regularly. The staff were always very welcoming and approachable, and the
home always very clean. During the pandemic, I have seen Mum with window visits, so can see she is still happy and I can always contact the home and ask how Mum is. I am always contacted promptly if there are any concerns. We could not wish for a better home for Mum.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Raj D (Son of Resident) published on 7 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good level of care for the resident. Excellent management. All staff very, very helpful, Runwood Homes do a great job.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A B (Daughter of Resident) published on 15 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad only spent a short spell in Lancaster Court and we had limited access due to COVID-19. However, we could see that he was well looked after. The staff is wonderful and we will be forever grateful for the care they gave him.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from T H (Daughter-in-law of Resident) published on 15 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff were very supportive and caring. Very pleased with the home and the care my father-in-law received.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J M (Granddaughter of Resident) published on 3 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
From what I've seen Nan is treated kindly by the staff. She was moved to LC right before covid and her mental health has declined very significantly since being there - likely at least in part related to lack of visitors. It's been hard to arrange visits, which given this is what Nan needs and wants,
is sad. When I call I'm usually passed around and often am asked to call again and again. This has resulted in me missing slots to see her, as others have been luckier. I have to take time off work to see Nan and it's frustrating then to be told there are no gaps when I've called many times and not been able to book to see her.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J M (Son of Resident) published on 26 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Generally, my overall experience has been positive. My mother is well cared for, has fitted in well with the care home routine and is happy. The home manager is cheerful, positive, supportive and always has time to discuss my mother's wellbeing. There are some excellent staff, but a small minority of
staff who seemed bored at time and regress to doing the bare minimum. One staff member is a "pot stirrer" who adversely influences others.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J W (Granddaughter of Resident) published on 6 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely caring staff throughout the home. My nan is very happy here after being very apprehensive about moving into a care home. We hit the jackpot with Lancaster Court.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C P (Daughter of Resident) published on 27 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father who has now passed away had been treated very well and with respect and courtesy. Consideration of his needs was paramount and the staff were always polite and caring in attending to him. I am sure this made his residence more comfortable and pleasant.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.931)

Overview of Review Score

The Review Score of 9.9 (9.931) out of 10 for Lancaster Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.931 for Lancaster Court is calculated as follows: ( (288 Excellents x 5) + (9 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 303 Ratings = 4.931
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Lancaster Court is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 26 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Jan 2025

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (10)

Meet the Team (1)

Sarah

Sarah Prince

Job Title: Home Manager Joined: 2026

With over 20 years of dedicated experience in the health and social care sector, I have built a deep commitment to enhancing the lives of others through compassionate, person-centred care. I believe that true quality care goes beyond meeting physical needs alone; it must also nurture each individual's emotional, social, and spiritual well-being.


I have obtained many qualifications, including a Level 5 diploma in leadership and management; a Level 3 Dementia Diploma; Level 3 Medication administration; Level 2 counselling Diploma; Level 2 Diabetes Diploma; Mental Health first aid; IOSH training; Moving and Repositioning key trainer; and an Assessors Diploma.


My hobbies are hosting dinner parties, potting plants, and reading different genres of books. On the odd occasion, I enjoy a bit of an adrenaline rush by going off-roading in Wales, air ballooning and or clay pigeon shooting. I have a love of Music and believe it evokes memories, such as music for the mind does.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Lancaster Court to verify any information. View our terms and conditions. Lancaster Court has an Enhanced Service - more info.