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Ventress Hall

22/28 Trinity Road, Darlington, Durham DL3 7AZ
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Ventress Hall was clean,tidy and well maintained. I would highly recommend this care homeJulie C(Daughter of Resident/Service User)
Ventress Hall, Darlington
Ventress Hall, Darlington
Ventress Hall, Darlington

The team at Ventress Hall offers nursing, residential and dementia care, as well as respite care, designed to ensure that life is engaging and fulfilling for residents.

Each bedrooms at Ventress Hall is unique; from high ceilings to direct access to the home's courtyards, each offers a point of interest for residents to enjoy. Bedrooms also feature a 24-hour nurse call system, and most have en-suite facilities. For couples wishing to...  

Care Provided by Ventress Hall

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 106 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke

Facilities

  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,050From £1,881
Residential Dementia CareFrom £1,145From £1,288
Nursing CareFrom £1,315From £1,479
Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.

Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.

What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services

• WiFi internet access

Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply

an agreed hourly charge for this service.

Contact Ventress Hall to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Diane Encinias (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2010

Room Information

  • Single Rooms (106)
  • Single Rooms with ensuite Wet Room (84)

Ventress Hall Reviews (91)

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9.0

Ventress Hall has a Review Score of 9.0 (8.969) out of 10, based on 18 reviews in the last 2 years. Over all time Ventress Hall has 91 reviews.

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Showing 91 reviews matching selected criteria
Review from Carole M (Daughter of Resident) published on 1 June 2026 Submitted via Postal Card
Overall Experience

The care and nursing team looked after my mum at the end of her life. She was treated with care and compassion, as were were. They ensured a peaceful and dignified end, which was my greatest wish. I was with her to the end with the help of the nursing staff, who ensured that I ad the family had food and drink and a place to sleep, while not leaving mum. The staff were kind and gentle with mum and I couldn't have asked for better service. My stepfather is very grateful for the care. Thank you.

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Review from S S (Daughter of Resident) published on 1 July 2025 Submitted via Website
Overall Experience

Our mam needed End of Life care so we contacted Ventress Hall to enquire if they had any beds available. Thankfully they had a lovely room where mam spent the last two weeks of her life. The nursing care mam received was wonderful & we are very thankful to all the nursing team. All staff from the first person we had contact with to the last are a credit to Ventress Hall.

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Review from Julie C (Daughter of Resident) published on 2 May 2025 Submitted via Website
Overall Experience
all the staff at Ventress Hall went above and beyond to care for our Mam . They gave her support and met all of her needs she required and more to a very high standard. We were welcomed and supported as a family by all of the staff. We definitely chose the best place for our mam .

Ventress Hall was clean,tidy and well maintained. I would highly recommend this care home for your loved ones.

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Review from P T (Daughter of Resident) published on 10 April 2025 Submitted via Website
Overall Experience

I aways promised mum I wouldn't let her go into a care home but I realise now that if you need 24 hour care she's in the best possible place. The Staff seem Very caring and are always cheerful despite being very busy. They also made her room more like home by putting up her pictures and personal possessions and keeping it very clean. I also appreciated the little things like a welcome basket of toiletries on mums arrival. It's a sad time for family made better by a smile and a chat from the staff.

Reply from Hannah Story, Reviews Team at Ventress Hall

thank you very much for taking the time to leave us feedback about your experience.We completely understand how difficult this time must be for you and your family, and were so pleased to hear that the care and attention your mum is receiving has made a positive impact. At Ventress Hall Care Home -...  

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Review from J S (Son of Resident) published on 24 February 2025 Submitted via Website
Overall Experience
My Mum doesn't get much interaction from carers, otherwise what is absolutely necessary. I feel that her basic needs are met but the carers could do more to make her life better. We often find carers sat in the lounge socialising between themselves or on their phones and I think that time could be better spent with the residents.
Mum's room is often dirty and untidy.

We have raised issues with things not working in her room and they have not been resolved.

Reply from Samantha Debenham, Reviews Team at Ventress Hall
Thank you for sharing your concerns. I sincerely apologise for the experience you and your mother have been having at Ventress Hall. Your feedback is incredibly important to us, and we take your observations seriously.

I’m truly sorry to hear that the interaction your mother is receiving from...  

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Review from Ginny M (Niece of Resident) published on 11 February 2025 Submitted via Website
Overall Experience

My Aunt moved to Ventress Hall in October 2024. 4 months in she seems very settled and happy. I selected Ventress Hall based on the friendliness of the staff and the general atmosphere which felt welcoming and slightly informal - the main reception area always seems to be quite busy and bustling and I like that. She is happy with the food, there have been quite a few outings for her - and if the staff are encouraging she is likely to join in activities and have some fun. It has been a weight off my mind that she is now somewhere and safe and is cared for - and not living alone where she was becoming increasingly anxious about everything.

Reply from Caprice Geisha, Reviews Team at Ventress Hall

Thank you very much for taking the time to leave us feedback about your experience.At Ventress Hall Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Diane H (Sister of Resident) published on 10 February 2025 Submitted via Website
Overall Experience
Very pleased with the care provided for my sister. The whole team are friendly, helpful and supportive. My sister is treat as an individual, all her care needs are met and we also have a laugh with the staff and other residents. Plenty of activities to keep people busy and a very friendly atmosphere.

Thank you to the whole team for all they do.

Reply from Caprice Geisha, Reviews Team at Ventress Hall

Thank you very much for taking the time to leave us feedback about your experience.At Ventress Hall Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from C R (Daughter of Resident) published on 6 February 2025 Submitted via Website
Overall Experience

All the carers look after my mam well, and she gets along with them all. The only problem I have is that if there is anything wrong with mam (i.e. lately very sore legs, painful back and bum). I have to point it out to the seniors and ask for something to be done. I think this kind of problem should be noticed more by the carers. In all other respects, I'm happy with her care.

Reply from Samantha Debenham, Reviews Team at Ventress Hall

Thank you for taking the time to share your feedback with us for Ventress Hall. We're so glad to read that your mum is receiving good care and that she gets along well with the team at Ventress Hall. We also appreciate you bringing the concerns about her sore legs, back, and bum to our attention....  

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Review from D W (Daughter of Resident) published on 6 February 2025 Submitted via Website
Overall Experience

Mum has been here for 9 months. She has such a good quality of life now with all the activities and trips out she has. The staff are warm and welcoming and will do anything to help. The only problem we encountered was around Mum's cleanliness, Mum has Alzheimer's and when staff asked if she needed any help washing and dressing Mum always said she could manage even though she couldn't. But now things seem to be improving as Mum is accepting help and getting showered regularly, after asking the staff to use different wording when asking her.

Reply from Samantha Debenham, Reviews Team at Ventress Hall

Thank you for taking the time to leave feedback for Ventress Hall. Thank you so much for sharing your kind words with us. We're thrilled to hear that your mum's quality of life has improved with the activities and trips and that she is enjoying her time here. We're also very happy to know that our...  

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Review from H G (Daughter of Resident) published on 6 February 2025 Submitted via Website
Overall Experience
Generally good but there are some things that could be improved upon. For instance, drinks are provided in the dementia lounge, sometimes without drinking glasses. No towels in the bathroom, things going missing, which is common in the dementia unit, and staff don't have time to look for them. Most things do turn up eventually. Unsupervised residents in the lounge, especially when one of the carers is on a break. The carers are great but they are often rushing around trying to do two things at once. Although staffing levels meet the government standards I feel they could always do with more.
There could be more frequent activities to stimulate the dementia residents. On an afternoon some residents in the lounge are asleep. Maybe they are just tired, but it could be because they are bored. Last week there was music from a bagpipe player, which went down well.

Overall this is a good care home with good food. With a few tweaks, it could be great.

Reply from Samantha Debenham, Reviews Team at Ventress Hall
Thank you for taking the time to provide us with your detailed feedback for Ventress Hall. We’re pleased to hear that, overall, you feel your experience has been positive, and that you’re satisfied with the care provided, as well as the food and staff.

We truly appreciate your insights on areas...  

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Review from Karen L (Daughter of Resident) published on 3 February 2025 Submitted via Website
Overall Experience

Putting Mum into a care home was the hardest decision we have had to make but I am now so pleased we have. The worry and stress have gone away knowing that she is in such a caring environment with staff who genuinely care about her. Her social life is great with many opportunities to attend different events or just to sit and chat with other residents.

Reply from Caprice Geisha, Reviews Team at Ventress Hall

Thank you very much for taking the time to leave us feedback about your experience.At Ventress Hall Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from S H (Son of Resident) published on 3 February 2025 Submitted via Website
Overall Experience

My wife and I visit Ventress most days. There is always a calm atmosphere. Cleanliness is excellent, it is bright and homely. Always made to feel welcome. We feel residents are well cared for. We would certainly recommend.

Reply from Caprice Geisha, Reviews Team at Ventress Hall

Thank you very much for taking the time to leave us feedback about your experience.At Ventress Hall Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Andrew H (Son of Resident) published on 3 January 2025 Submitted via Website
Overall Experience

We had a very poor experience at Ventress Hall. We often struggled to access the building due to lack of staff on reception. My Dad was not looked after well in the specialist dementia unit, and staff were not very caring or attentive. Some of the staff were very rude to me, and lacked the patience and professionalism to be in this line of work. We moved Dad to another home and have had an infinitely better experience.

Reply from Samantha Debenham, Reviews Team at Ventress Hall

Thank you for taking the time to leave feedback for Ventress Hall. I am very sorry to read of your experience. At Care UK, we hold ourselves to high standards and I am sorry to read that we did not meet your expectations. We are open to feedback whether that be positive or constructive and we will...  

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Review from Ivan A (Brother of Resident) published on 30 October 2024 Submitted via Postal Card
Overall Experience

Excellent care received from start to finish. My brother passed away peacefully and was cared for up until the end of his life by all the staff.

Reply from Caprice Geisha, Reviews Team at Ventress Hall

Thank you very much for taki ng the time to leave us feedback about your experience.At Ventress Hall Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from T T (Daughter of Resident) published on 3 September 2024 Submitted via Postal Card
Overall Experience
Staff warm and friendly, welcoming, look after the whole family - not just the residents.

Nothing is too much trouble, on hand to answer questions any time. Calm and relaxed atmosphere. Would recommend.

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Review from Suzanne B (Friend of Resident) published on 22 August 2024 Submitted via Postal Card
Overall Experience

Been into visit a couple of times and both times staff have been lovely and helpful.

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Review from L A (Daughter-in-law of Resident) published on 22 August 2024 Submitted via Postal Card
Overall Experience

All the staff are very friendly and make you feel welcome.

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Review from G F (Brother of Resident) published on 20 August 2024 Submitted via Postal Card
Overall Experience

This is a happy and caring home. I'm very pleased that my sister has moved here.

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Review from Kevin J (Son of Resident) published on 30 July 2024 Submitted via Postal Card
Overall Experience

From entering the building, security is safe for both residents, family and staff using the building. A varied range of activities are available which stimulates the residents. All staff appear to be enthusiastic and dedicated to looking after the residents. The cleanliness is of a high standard. It's good to see residents encouraged to sit together for meal times, with a wide range of meal options. Would recommend Ventress Hall to others who are looking for care for their family member.

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Review from Steve H (Son of Resident) published on 25 July 2024 Submitted via Postal Card
Overall Experience

Dad has been here for a few weeks now and we are happy with all aspects of the home.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 04 February 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (42) & Events (0)

News
  • 29 May 2026

    Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...

  • 29 May 2026

    Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...

  • 29 May 2026

    Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...

Upcoming Events

There are no upcoming events for Ventress Hall.

Awards / Recognitions (117)

  • 23 Jul 2026Recipient: Care UK
  • 13 Jul 2026Recipient: Care UK
  • 26 Jun 2026Recipient: Care UK

Accreditations

There are no accreditations posted yet for Ventress Hall.

Meet the Team (1)

Diane Encinias
Diane EnciniasJob Title:Home Manager

I joined Ventress Hall back in the 1990s, progressing from a carer to a senior and then to become the deputy manager. I became Home Manager in November 2019.

All of my experience enables me to challenge our practices, improve what we do and strengthen our relationships with the local CCG and healthcare team – all for the benefit of our residents.

I love seeing the residents happy, and I enjoy seeing the positive impact of the work we do. We often have residents join us for short term respite care as they convalesce after an illness or operation. It’s wonderful to see them recover and return home.

I’ve worked with many of the team here for many years. I have a profound respect for them and recognise each of their contributions. It’s safe to say that this home has a special place in my heart and I’m looking forward to developing Ventress Hall even further so we can deliver even greater outcomes for residents and their families.

Frequently Asked Questions about Ventress Hall

What types of Care is Ventress Hall registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Ventress Hall have?

There are 106 Single Rooms.

What are the Facilities & Services at Ventress Hall?

Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Ventress Hall to the centre of Darlington?

0.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ventress Hall to verify any information. View our terms and conditions. Ventress Hall has an Enhanced Service -more info.