Barchester Rothsay Grange Care Home

Weyhill Road, Weyhill, Andover SP11 0PN

Barchester Rothsay Grange Care Home, Andover, Hampshire
Barchester Rothsay Grange Care Home, Andover, Hampshire
Barchester Rothsay Grange Care Home, Andover, Hampshire

Rothsay Grange is a purpose-built home in picturesque Penton Mewsey in North West Hampshire offering 24-hour nursing and residential care for those discerning older people looking to enjoy a stress-free luxury environment with fine dining and activities. They also offer expert care for those living with a dementia in their Memory Lane Community.

A team of highly-qualified and attentive staff really focus on the individual needs of residents with a tailored care plan for each person. And their dedication can be seen across the board - in home cooking, hospitality, housekeeping, administration and in organising many activities for residents.

Group: Barchester Healthcare Ltd

Person in charge: Margaret Ndanga (Manager)

Local Authority / Social Services: Hampshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alzheimer's • Head/Brain Injury • Multiple Sclerosis • Parkinson's Disease • Stroke

Admission Information: Ages 55+.

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Palliative Care • Day Care • Respite Care • Physiotherapy • Independent Living Training • Own GP if required • Own Furniture if required • Near Public Transport • Minibus or other transport • Lift • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Barchester Rothsay Grange Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 24 Aug 2017

We currently have limited availability. Please contact us to discuss your needs further, we would love to welcome you for a visit.

Reviews

9.2 Barchester Rothsay Grange Care Home has a Review Score of 9.2 (9.202)

The Review Score of 9.2 (maximum of 10) for Barchester Rothsay Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Barchester Rothsay Grange Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.535 for Barchester Rothsay Grange Care Home is calculated as follows: ( (89 Excellents x 5) + (43 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 144 Ratings = 4.535

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.667 Points relating to the number of positive Reviews for Barchester Rothsay Grange Care Home is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 8 Reviews ÷ 12 Target = 0.667

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    9
  • Good
    2
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Barchester Rothsay Grange Care Home?

  • Extremely LIKELY
    11
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Barchester Rothsay Grange Care Home

  • Daughter of Resident/Service User
    6
  • Resident / Service User
    3
  • Son of Resident/Service User
    2
  • Husband of Resident/Service User
    1

My mother, who suffered from dementia, lived at Rothsay Grange Care Home for just over a year. It took her a while to get used to things and staffing early on was a bit unstable, but after a while, she settled in and under the expert, warm and sympathetic care she received - started to blossom! The stability of staffing steadily improved and this meant she was nearly always attended by carers and nurses who knew her well and were able to interpret the little signals she gave to convey her feelings and wishes. My sister and I were impressed by the culture of care. We also found that the food was good and the physical environment well cared for. There were activities, including Music Therapy, which my mother (even with her limited participation) was able to enjoy and she was always well-dressed and looked nice. She died peacefully at Rothsay Grange, having lived there for a year and two months, and the staff helped us as well as her through that final stage in a wonderful way. We are very grateful.

How likely would you be to recommend Barchester Rothsay Grange Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

We found that the people on reception and in the offices seemed a bit carefree about the people that were going to pay the respite bill.
When we got to mum's room there was no T.V installed, (one was put in and working before we left) when we picked mum up at the end of her stay she said the T.V was inoperative for 2 days, she also said the food was not that good.
We picked mum up on a Sunday and we noticed the carpets from the reception to the lifts were dirty (lots of bits on them).

How likely would you be to recommend Barchester Rothsay Grange Care Home? Likely

Average Rating: 

 3.4 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

All of the staff are very kind.

How likely would you be to recommend Barchester Rothsay Grange Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Jo Wood, Client Liaison Manager at Barchester Rothsay Grange Care Home responded to this review on 02 Aug 2017:

Thank you very much for your kind remarks and we will pass your comments on to the Team.

Any concerns regarding mum going into permanent care have completely evaporated! It is wonderful to see how happy mum is and how well she is being cared for. Our gratitude goes to all the staff involved in taking care of her.

How likely would you be to recommend Barchester Rothsay Grange Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jo Wood, Client Liaison Manager at Barchester Rothsay Grange Care Home responded to this review on 18 Jul 2017:

Thank you very much for your kind comments on Rothsay Grange.

My mother is in this care home. I only visit every month as I live 500 miles away but I have always been made welcome. The home is clean the staff work extremely hard and genuinely care for the patients physically and mentally. I would like to personally thank every member of this home for their tireless work.
I would like to say of you are unable to care for your old people, please do not criticise those who are prepared to give their lives to do so. Thank you all carers at Rothsay.

How likely would you be to recommend Barchester Rothsay Grange Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Satisfactory

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Jo Wood, Client Liaison Manager at Barchester Rothsay Grange Care Home responded to this review on 04 Jul 2017:

Thank you very much for your kind comments and it our pleasure to look after your loved one.

I have been a resident for just over a year. I am extremely pleased with the care I get.
All the daytime staff are excellent. I was particularly appreciative of the way the care home facilitated my travel to my son's wedding.

How likely would you be to recommend Barchester Rothsay Grange Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Anita Moore, General Manager at Barchester Rothsay Grange Care Home responded to this review on 22 May 2017:

Thank you Hilary for the kind words and it was our pleasure to enable you to attend your son's wedding

My elderly godmother has resided at Rothsay Grange Care Home for two years. The care and support she has and continues to receive is excellent. I take great comfort in the knowledge that she is in a safe and comfortable environment and is surrounded by professional, competent, friendly and cheerful staff of all grades and ranks. Recently it has proved necessary to adapt my godmother's long term residency care plan to end of life care. The dedication and commitment of the nursing and care staff ensure they are consistently responsive to her end of life needs, enabling her to remaining time to be a positive experience. I am most grateful to all staff members encountered.
Management, nurses, carers, catering and laundry staff.

How likely would you be to recommend Barchester Rothsay Grange Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My wife is blind and has a brain tumour. After caring for her at home, a fall made it impossible for me to continue. Rothsay Grange staff are very caring and attending for all my wife's needs.
They also liaise with our GP, McMillan and provide her with services as required.
The place is welcoming, well maintained and the food is excellent.
The home is also secure and after a problem with a CQC inspection, the admin have taken steps to rectify problems within the report.

How likely would you be to recommend Barchester Rothsay Grange Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Satisfactory

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

My mother is a fiercely independent woman and we were worried about how at 95 she would settle to care home life. Thanks to the amazing staff she is now settling well and feeling The Rothsay is her home. She is encouraged to still be as independent as possible whilst a close eye is kept on her health and welfare. We feel she is in a very safe caring environment.

How likely would you be to recommend Barchester Rothsay Grange Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The care home my father is a resident in is always clean. The staff are very pleasant, caring and polite. They deal with my father with dignity. The food always looks appetising and generous in helpings.

How likely would you be to recommend Barchester Rothsay Grange Care Home? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

The Rothsay Grange is an excellent nursing home where my mother is very settled and happy. The care is very professional and the facilities clean, comfortable and modern. The atmosphere in the home is very friendly and caring and the attention given to the residents is outstanding. The staff are rightly proud of the home and make both residents and relatives feel that there needs are important to them.
I have seen many nursing homes both professionally and as a relative and the Rothsay Grange is one of the very best.

How likely would you be to recommend Barchester Rothsay Grange Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Great cheerful, polite caring staff. Wonderfully appointed surroundings. Good food served in dining rooms which are clean and airy. Whole building immaculate and well lit.

How likely would you be to recommend Barchester Rothsay Grange Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

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Awards / Recognitions

April 2017

February 2016

Job Vacancies

Staff Profiles

No image found

Anita Moore

Job Title: General Manager

Description:

I hold and NVQ3 in care together with numerous other qualifications and training. I am passionate about maintaining standards and ensuring our residents are happy at all times!

No image found

Anna Biggins

Job Title: Home Administrator

Description:

Having worked in most aspects of a care home I have now found my passion in Administration. I have recently moved from another Barchester Home, in Salisbury, and I am now very happy here at Rothsay Grange.
I have come to appreciate the friendly and hard working team that surround me, as well as enjoying working in such a lovely location.

Aimee

Aimee Hibdige

Job Title: Activities Co-ordinator

Description:

Aimee works closely with Irene to provide full time activity cover for the enjoyment and benefit of our residents.

Siska

Siska Redman FH, MTA

Job Title: Music Therapist

Description:

Siska Redman is the Music Therapist at West Abbey in Yeovil and Rothsay Grange in Andover.

After graduating from the prestigious, four-year Heidelberg Music Therapy course, she worked in Germany, Switzerland and Canada before settling down with her family in Somerset.

Siska brings excellence from leading European clinics for neurology and psychosomatics as well as knowledge in special education to her work in Barchester.

She is passionate about delivering music therapy which is fun and empowering. She seeks to open up a creative “headspace” for Barchester residents and staff and focuses on creating and encouraging an atmosphere of warmth and acceptance. Through music, Siska strives to increase the quality of life in the homes where she works.

Rothsay Grange has a very dynamic Memory Lane unit for people living with dementia and the residents there engage whole-heartedly in our weekly music therapy groups. This state-of-the-art home is supremely comfortable and Siska aims to make it even more comfortable and homely through her sessions. Residents enjoy singing solos and remembering long-forgotten melodies. You can see how much they relax when immersed in musical improvisations with instruments. There is a sense of everyone who participates really appreciating music as an art form but it also helps people at the home to self-regulate their emotions when they are anxious.

Siska supervises Postgraduate students studying music therapy in the UK, who are on placement. Our residents enjoy the variety of musicianship the volunteers bring and share.

In the words of a resident : “I had forgotten about all those beautiful tunes and sounds. The music gives me an instant lift and another perspective. It’s like being in a different world: I love it.”

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Barchester Rothsay Grange Care Home