Barchester Rothsay Grange Care Home

A happy and welcoming home where residents are treated as individuals and with care and respect. Staff are accessible and responded well to initial concerns. Lots of activities for the residents to enjoy. Lovely social spaces and café enjoyed by residents and visitors alike.

Overall my wife is in safe hands and we can only say "Thank you".

There are not enough carers and it would be good to have some consistency to help build trust and familiarity. No cleaners at the weekend does not seem adequate. Cleaning has improved this week.

all of his family from across the UK, had a very enjoyable and rewarding day. Thanks to the care home staff who decorated one of the lounges for my fathers birthday and provided a well appreciated lunch, drinks and a wonderful birthday cake. This was finished off with singing and dancing in the afternoon.

All the staff were friendly and caring and looked after Mum very well. The room was spacious and clean and we were able to visit and sit in the lovely garden. The choice of food was good and provided gluten free options. Would recommend and use again.

Mum became a resident of Rothsay Grange in Jan 2026 after a lengthy hospital stay. She was understandably anxious, but by day two it was as though she'd always lived there. She settled in quickly, made friends almost immediately, and the staff have been so kind, caring and supportive. Mum often tells us how much she loves living here, and we have peace of mind knowing she is safe, happy and well looked after. The home itself is beautiful. From the moment you walk into reception, it feels more like a five-star hotel than a care home. The lounge is a lovely place to enjoy a cup of tea and a slice of cake with Mum, and she especially enjoys the hair salon onsite. Her room is modern, spacious and beautifully furnished, with plenty of storage. The dining room is impressive, and the food is exceptional. On her birthday, the staff sang Happy Birthday and surprised her with a cream cake, making Mum feel truly special. We honestly couldn't ask for a better place for Mum to call home.

In January we had to air ambulance my Father from back to the UK. Rothsay Grange exceeded helpfulness in allowing admission in the early hours of the morning and made every effort to make him welcome and comfortable. In the three weeks he was there the staff all made great efforts to get to know my Father and cater for all his needs which were complex. In the time there my Father enjoyed many meals and was very happy. The environment is very welcoming and all the staff are friendly and kind.

Sadly in his last week he was very ill and it became clear it was an end of life care situation. Everyone at the home was amazingly supportive and aided us in giving him a quiet and restful time with no pain. I could not have wished for a better place for him to be and it was lovey that I was able to be with him. The help and advice from the staff preparing me for making all the arrangements could not have been more helpful. Thank you to everyone

Dad has settled here really well. I'm happy that he is well looked after, he says he couldn't wish for better. I have peace of mind that he is happy and safe. The staff are excellent and always very welcoming when I visit.

I am happy that my brother is being well cared for. The staff are very approachable and polite. My brother is treated with dignity. I cannot fault the facilities. The nurses show patience & kindness.

Mum likes the sweet trolly that comes round

Excellent care, very empathetic & understanding. Provide excellent care for my mum.

I am very pleased with the progress of my husband health and friend presentation very nice home, clean and comfortable.

there doesn't seem to be enough staff to help with the number of residents.

We are extremely grateful to all the staff from the carers, kitchen and housekeeping for making my mother's stay so comfortable. Mum was very happy here and we were all treated like family. We became on first-name terms with some of the carers and it was always a pleasure to see them. The meals were excellent and the room was left spotless. It was like living in a five-star hotel. We would be happy to recommend Rothsay Grange Care Home to anybody looking for either respite or long-term residential care.

Knowing my mother is safe & comfortable and well cared for is peace of mind for me.

So pleased we found the home.

A Care Home to which I would happily admit any relative should such become a necessity.

My husband has only been in Barchester Rothsay Grange Care Home since August 12th 2024 so it's early days but I felt the manager and staff were very welcoming. They are very helpful and 'smiley' which helps me enjoy my visits because it can be a bit daunting for relatives. I know Rothsay Grange because my mother was a resident 10 or more years ago and that is why it was an easy choice.

My experience of Rothsay Grange has always been positive. The staff are very helpful and informative. My daughter has been looked after extremely well.

My uncle was admitted in July and was made to feel very welcome. We were all very impressed with the facilities and cleanliness of Rothsay Grange. Thank you so much for looking after him in his last days, it is very much appreciated, you have a great team.