Barchester Rothsay Grange Care Home

Weyhill Road, Weyhill, Andover SP11 0PN
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9.8 83 Reviews
  • Barchester Rothsay Grange Care Home, Andover
Barchester Rothsay Grange Care Home, situated in Andover, delivers skilled and loving care to its residents who are frail and/or living with dementia plus 24-hour nursing care, alongside expert care for people living with dementia in their Memory Lane Community.

The team of highly qualified and attentive staff focus on individual needs of residents with a tailored care plan for each person. Dedication can be seen across the board - in cooking, hospitality, organised activities and regular music therapy sessions for all residents.

They look forward to welcoming you to the home soon.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1650

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Rothsay Grange Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Roxana Davis (Operations Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 45+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024

Room Information

  • Single Rooms (66)
  • Single Rooms with Ensuite Wet Room (66)

Parking

  • Free parking on site

Barchester Rothsay Grange Care Home Reviews (83)

9.8

Barchester Rothsay Grange Care Home has a Review Score of 9.8 (9.838) out of 10, based on 21 reviews in the last 2 years.
Over all time Barchester Rothsay Grange Care Home has 83 reviews.

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Reviewer Connection to Barchester Rothsay Grange Care Home
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Total of 83, showing 1-20
Review from N C (Son of Resident) published on 21 August 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Plenty of parking. The first floor reception and cafe is welcoming. All staff friendly and greet everyone with a smile.
Bedrooms are large and comfortable. The separate lounges are modern and decorated and furnished in warm colours.
Residents are treated and cared for but think more staff is
needed on the first floor to care for all their needs. At certain times
there doesn't seem to be enough staff to help with the number of residents.
Reply from Roxana Davis, Oprations Manager at Barchester Rothsay Grange Care Home

Thank you for your feedback. We are pleased to hear your positive comments about our facilities, the welcoming atmosphere, and the kindness of our staff. Your feedback is valuable and will be shared with the team to ensure we continue to provide the highest standard of care and support for our residents.

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Review from L P (Daughter of Resident) published on 23 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are extremely grateful to all the staff from the carers, kitchen and housekeeping for making my mother's stay so comfortable. Mum was very happy here and we were all treated like family. We became on first-name terms with some of the carers and it was always a pleasure to see them. The meals were
excellent and the room was left spotless. It was like living in a five-star hotel. We would be happy to recommend Rothsay Grange Care Home to anybody looking for either respite or long-term residential care.
Reply from Roxana Davis, Operations Manager at Barchester Rothsay Grange Care Home

Thank you so much for your lovely feedback - it really means a lot to us. We're so glad you had a positive experience, and it's always a pleasure to know our efforts make a difference.

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Review from Marion A (Daughter of Resident) published on 12 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the experience first class, because staff are all friendly and very helpful nothing is too much trouble for them to deal with.
Knowing my mother is safe & comfortable and well cared for is peace of mind for me.
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Review from Jane H (Resident) published on 25 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Barchester Rothsay Grange Care Home was very supportive when I needed care for my elderly mother at short notice.
They reassured me that all my mother's needs were not a problem.
My mother has settled in very well and pleased with the home.
I enjoy visiting the Rothsay Grange as it is very welcoming.
So
pleased we found the home.
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Review from Roland T (Husband of Resident) published on 18 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a lovely environment for residents. Beautifully furnished and decorated, creating a welcoming atmosphere.
Staff so friendly, helpful and obviously very caring.
A Care Home to which I would happily admit any relative should such become a necessity.
Reply from Seva Hashimova, General Manager at Barchester Rothsay Grange Care Home

Dear Roland, thank you so much for taking the time to leave such a wonderful review! Your kind words serve as a great testament to the hard work and dedication of our team. Your recommendation means the world to us and we will pass your lovely comments on to our team.

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Review from Diana C (Wife of Resident) published on 23 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has only been in Barchester Rothsay Grange Care Home since August 12th 2024 so it's early days but I felt the manager and staff were very welcoming. They are very helpful and 'smiley' which helps me enjoy my visits because it can be a bit daunting for relatives. I know Rothsay Grange because
my mother was a resident 10 or more years ago and that is why it was an easy choice.
Reply from Sevinj Hashimova, General manager at Barchester Rothsay Grange Care Home

We really appreciate you taking the time to leave your review. It is our pleasure caring for your relative. We are so proud of our team, they work so hard and Thank you for choosing our home second time.

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Review from Ann T (Mother of Resident) published on 9 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience of Rothsay Grange has always been positive. The staff are very helpful and informative. My daughter has been looked after extremely well.
Reply from Sevinj Hashimova, General manager at Barchester Rothsay Grange Care Home

Your review made our day, Ann. We've passed your comments on to our team so they can enjoy the good vibes too. Comments like yours make our work worthwhile. We love that you enjoy our care. We value our families' and friends' feedback for helping us to keep improving our care.

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Review from S K (Nephew of Resident) published on 9 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle was admitted in July and was made to feel very welcome. We were all very impressed with the facilities and cleanliness of Rothsay Grange. Thank you so much for looking after him in his last days, it is very much appreciated, you have a great team.
Reply from Sevinj Hashimova, General manager at Barchester Rothsay Grange Care Home

We really appreciate you taking the time to leave your review. It was our pleasure caring for your uncle. We are so proud of our team, they work so hard. Thank you for choosing Rothsay Grange Care Home!

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Review from LIsa C (Power of Attorney of Resident) published on 1 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan has been a resident at Barchester Rothsay Grange Care Home for eighteen months now and the recent refurbishment of her home by Barchester is gorgeous, the décor is stylish, plush, practical and homely and has transformed Rothsay into a luxury home with a friendly and relaxed atmosphere. The staff
are happy, attentive, friendly and truly know their residents. I feel so welcome and at home there, small things like homemade birthday cakes for everyone and how welcome pets and friends are made when they visit the staff is fab. I really feel like it is an extension of my nan's family now. I am very impressed with the manager of the home, there's an emphasis on care, homeliness and residents living their best lives together with happy staff, which I personally think is incredibly important. You need a happy, supported team to provide the best care and I can honestly say my nan is very happy and she has received excellent medical and dental care without the need for hospitalisation, organised internally.
Reply from Sevinj Hashimova, General manager at Barchester Rothsay Grange Care Home

Dear Lisa, thank you for taking the time to leave us a five-star review. We're so glad to hear that you are happy with our care provided to your nan. Our team is committed to delivering high-quality care and these are the stories that keep us so motivated to continue doing what we're doing and we're so happy to hear that you had a great experience. Let us know if we can do anything else for you.

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Review from M S (Friend of Resident) published on 4 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I used to own a market research company doing fieldwork research specialising in mystery shopping customer satisfaction. I came to see our friend and everything is clean - no smell. Staff excellent. We are very pleased to see our friend being taken so carefully attended to in such lovely surroundings.
I would recommend you to anyone requiring your care. It is also good for visitors to feel at ease under such difficult circumstances we find our friend in.
Reply from Sevinj Hashimova, General manager at Barchester Rothsay Grange Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We are glad to hear that your friend is content in our care. It is always so nice to hear positive comments regarding our home and team. I will be sure to share your review with the team at Rothsay Grange Care Home. Thank you again for your kind words.

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Review from C f (Daughter of Resident) published on 28 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father stayed at the nursing home for twelve days at the end of his life.
My mum and I found everyone at Barchester Rothsay Grange Care Home to be caring, respectful, skilled and responsive to our questions and thoughts.
We were so impressed with the care they gave and dignity with my father.
We couldn't have wished for a more peaceful and caring end. Special thanks to the deputy manager, all the nurses and the general manager, such lovely people in a stressful time.
Reply from Sevinj Hashimova, General manager at Barchester Rothsay Grange Care Home

Dear family, please accept our deepest sympathy for your loss. Your father will be missed here in our home. We're so glad you loved our care at Rothsay Grange Care Home! Thanks for taking the time to write this out. It means a lot to my team and myself and I'll be sure to pass this on to the whole team!

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Review from Lisa P (Daughter of Resident) published on 24 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident at the Rothsay Grange for over a year now. The staff are absolutely amazing and so friendly and look after the residents very well. The facilities are excellent and the rooms are very nice and comfortable. The recent new change of management has made a noticeable difference
as well and made it even better.
Reply from Sevinj Hashimova, General manager at Barchester Rothsay Grange Care Home

Thank you for taking the time to leave us a 5-star review. It makes our day to hear about how much our families love Rothsay Grange and the great care they receive from our team. We have passed on your review to our team and your feedback is a great encouragement to us. We are looking forward to seeing you every day in our home and as well to be a part of our team!

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Review from Jacqui G (Daughter of Resident) published on 14 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you so much Barchester Rothsay Grange Care Home! Mum was with you for six years and during her stay, she was so well cared for, especially when she moved upstairs to Memory Lane for five years. Some of your lovely staff were with Mum most of her time at Rothsay. So much care and friendship were
shown to her over the years and also to us whenever we visited, particularly during Mum's last few months as her health failed. In her last days, it was so comforting to find staff in her room sitting by her bedside when she was able to do and say so little. Thank you for being there for my lovely mum. My apologies for taking so long to write this review - much overdue.
Reply from Sevinj Hashimova, General manager at Barchester Rothsay Grange Care Home

Dear Jacqui, thank you, for your glowing review! We're thrilled to hear you enjoyed our care at Rothsay Grange Care Home. We appreciate your kind words. It's fantastic to know you had a great experience with us and your mum was provided with care, comfort and companionship during her stay at Rothsay Grange. Your satisfaction is our top priority! I will ensure your lovely comments are passed to our lovely team.

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Review from J P (Grandson of Resident) published on 12 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandma has been in the Barchester Rothsay Grange Care Home for sixteen months and the staff and manager are outstanding. They treat my grandma with so much love and support!
I would highly recommend the Rothsay Grange.
Reply from Sevinj Hashimova, General manager at Barchester Rothsay Grange Care Home

We would like to thank you for your lovely comments we received with regard to your grandmother's care at Rothsay Grange Care Home. Positive feedback such as this is always so gratefully received and will mean a lot to all the team. It is a testament to the hard work and dedication of our staff and to the quality standard that we expect within every Barchester home.

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Review from S S (Wife of Resident) published on 4 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This was respite care for my husband whilst I was in hospital and recovery. My husband being disabled with mobility issues was unable to look after himself during this period. All the staff were very efficient and kind. The room was well equipt and very clean. The food was good but could have been warmer
upon serving.
Reply from Sevinj Hashimova, General manager at Barchester Rothsay Grange Care Home

Thank you so much for your lovely feedback and for choosing Rothsay Grange Care Home. We are glad to hear that you were happy with all the care provided to your husband during your recovery period. It makes our day to hear about how much our people love our Home and the great care they've received from our team. We have passed on your review to our team and look forward to seeing you in Rothsay Grange Care Home again.

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Review from V G (Daughter of Resident) published on 16 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at Barchester Rothsay Grange Care Home were fantastic in caring for Mum during the last stages of her illness. They were patient, kind, communicative and most importantly, genuinely caring.
There was always a calm, kind atmosphere and nothing was too much trouble. Thank you.
Reply from Sevinj Hashimova, General manager at Barchester Rothsay Grange Care Home

Thank you very much for your lovely comments. It means a lot to us.

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Review from R B (Son of Resident) published on 3 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was a resident at Rothsay Grange for almost four years. During all that time she was cared for by all members of staff in an exemplary manner. Part of visiting Mum was the warm reception we were given by everyone. We never had reason to complain and if we asked for anything it would be done somehow
and most willingly. When the time comes, I intend to book myself in, knowing that my final days will be dignified, respected, comfortable and totally catered for in all respects. Thank you everyone at Rothsay Grange.
Reply from Seva Hashimova, General Manager at Barchester Rothsay Grange Care Home

Thank you for such a kind review. We have enjoyed caring for your mother, we all have lovely fond memories of her and she will be missed greatly at Rothsay Grange.

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Review from Christine R (Wife of Resident) published on 3 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have such peace of mind now my husband is in Barchester Rothsay Grange Care Home. The management, staff and residents are wonderful and we are all one big family. We all interact together - just like a family at home - and actually enjoy the atmosphere and companionship. I cannot stress enough the
importance of having a family atmosphere in a care home and Barchester Rothsay has it in abundance.
Reply from Seva Hashimova, General Manager at Barchester Rothsay Grange Care Home

Thank you for your lovely review. We as a team we love to make everyone feel welcome and course care for families just as much as our residents. We enjoy you visiting and all your interactions.

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Review from Malcolm H (Son of Resident) published on 25 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Following viewing six or so care homes for my mum, Barchester Rothsay Grange Care Home was, by far, the nicest, although a bit more per month.
The staff, they only use their bank not agency, gave Mum consistency and enabled relationships to form and gave Mum confidence and security in a new environment.
The
home is very clean and from my experience, does not smell like a care home. The entertainment team would always encourage her to attend and put no pressure on her to participate. The open-door policy and approachability of all staff were great. Sadly, Mum passed away but I can honestly say that I could not think of a better home for her.
Thank you.
Reply from Seva Hashimova, General Manager at Barchester Rothsay Grange Care Home

Thank you for your kind words about our home. We strive to make the experience for all our residents and their families as seamless and enjoyable as possible. Your mother was a pleasure to care for and we will have fond memories of her. Thank you again.

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Review from J G (Relative of Resident) published on 15 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff on the memory floor are very caring, and patient and always acknowledge the residents. Their job is not the easiest, they are so caring to the residents. The new decorating of the home is beautiful, the residents seem to notice and enjoy all the new items. I do find it a little difficult in
the dining area to move a wheelchair around due to more furniture. I enjoy the Rothsay social media page, a lovely way to keep in touch. Thank you to all the management, especially the staff, for caring for my family member.
Reply from Gemma Hicks, Senior General Manager at Barchester Rothsay Grange Care Home

Thank you for your kind review. The staff are always dedicated to providing the best possible care for our residents. It's our pleasure to care for and support your loved one.

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Current Review Score: 9.8 (9.838)

Overview of Review Score

The Review Score of 9.8 (9.838) out of 10 for Barchester Rothsay Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.838 for Barchester Rothsay Grange Care Home is calculated as follows: ( (201 Excellents x 5) + (39 Goods x 4) ) ÷ 240 Ratings = 4.838
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Rothsay Grange Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Dec 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (71)

Meet the Team (10)

Roxana

Roxana Davis

Job Title: Operations Manager Joined: 2019

Hello, my name is Roxana, and I am the Operations Manager at Rothsay Grange.


I started with Barchester in January 2019 as a Unit Lead and later opened one of our brand new care homes in 2021.


I work every day to ensure that our residents are able to enjoy life to the full. I am more than happy to discuss the care we provide at Rothsay Grange with anyone looking into care, so please feel free to drop in for a cup of tea and a chat.

Sarin

Sarin Mananget

Job Title: Deputy Manager Joined: 2023

I am delighted to have joined the team here at Rothsay as Deputy Manager. I am a trained Registered Nurse and have been working in the UK since 2012 with nearly all of that time spent in geriatric care. I started off working in Surrey before moving to the Andover area 7 years ago. Like many, I came to this area of care through experiences within my own extended family and I am looking forward to bringing my experience and passion to the role here at Rothsay.

Aimee

Aimee Lowe

Job Title: Administrator Joined: 2011

I've worked at Rothsay Grange for 12 years starting as an activities coordinator before being promoted to the administration role in January 2018. I really enjoy the variety that the part brings daily and meeting all potential relatives and residents.

Rafik

Rafik Moujahid

Job Title: Head Chef Joined: 2024

I am very pleased to bring my 30-plus years of experience in the management of kitchen operations and food preparation to Rothsay Grange.


In my career, I have developed catering for staff restaurants, conferences and events and love to be able to bring this experience and innovative menus to our residents including creating themed daily menus and cakes for every special occasion


I am passionate about working with fresh produce, creating innovative dishes and promoting healthy eating.


If there is something you would like to see on our menu please just ask.

Libin

Libin Thomas

Job Title: Nurse Unit Manager Joined: 2024

Libin joined Rothsay Grange in February 2024 where he has brought a wealth of experience to his role as nurse unit manager for the second floor.

Naina

Naina Holkar

Job Title: Nurse Unit Manager Joined: 2018

Naina joined Rothsay Grange in 2018 originally as a night nurse. Then Naina wanted more challenges within her nursing role and joined the day nurses as a nurse manager managing the ground floor.

Eunice

Eunice Makungu

Job Title: Care Practitioner Joined: 2018

Eunice is one of our care practitioners here at Rothsay Grange. Eunice's role is designed to support both carers and nurses in providing quality care to the residents that live here at Rothsay Grange.

Chris

Chris Kington

Job Title: Head of Maintenance Joined: 2023

Hi, I'm Chris, and along with my Maintenance Assistant Callum, I am responsible for keeping all the facilities of the home running smoothly and taking care of the upkeep both inside and out. Before I joined the Rothsay team I was a volunteer at the home helping in the garden and outdoor areas. A plumber by trade, I am also an experienced builder and gardener and I am enjoying being responsible for one site and ensuring that everything looks its best for our residents.

Leah

Leah Cook

Job Title: Activities Co-Ordinator Joined: 2012

Leah is one of our activities' co-ordinator. Leah and Irene work 7 days a week to ensure the residents enjoy a fulfilled and content life, they organise a varied activities programme including entertainments, events and trips out of the home.


Our passion is delivering good quality activities to our residents who live with us here at Rothsay Grange

Irene

Irene Holmes

Job Title: Activities Coordinators Joined: 2013

Irene is one of our activities' co-ordinator. Irene and Leah work 7 days a week to ensure the residents enjoy a fulfilled and content life, they organise a varied activities programme including entertainments, events and trips out of the home. Our passion is delivering good quality activities to our residents who live with us here at Rothsay Grange.

Frequently Asked Questions about Barchester Rothsay Grange Care Home

What types of Care is Barchester Rothsay Grange Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Barchester Rothsay Grange Care Home have?

There are 66 Single Rooms.

What are the Facilities & Services at Barchester Rothsay Grange Care Home?

Own Furniture if required, Smoking not permitted, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barchester Rothsay Grange Care Home to the centre of Andover?

2.2 mile(s) as the crow flies, distance by road may be significantly further.

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