Barchester Rothsay Grange Care Home

Weyhill Road, Weyhill, Andover SP11 0PN

Barchester Rothsay Grange Care Home situated in Andover delivers skilled and loving care to its residents who are frail and/or living with dementia 24-hour nursing care, alongside expert care for people living with dementia in their Memory Lane Community.

The team of highly qualified and attentive staff focus on individual needs of residents with a tailored care plan for each person. Dedication can be seen across the board - in cooking, hospitality, organised activities and regular music therapy sessions for all residents.

They look forward to welcoming you to the home soon.

Group: Barchester Healthcare Ltd

Person in charge: Margaret Ndanga (Manager)

Local Authority / Social Services: Hampshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alzheimer's • Head/Brain Injury • Multiple Sclerosis • Parkinson's Disease • Stroke

Admission Information: Ages 55+.

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Palliative Care • Day Care • Respite Care • Physiotherapy • Independent Living Training • Own GP if required • Own Furniture if required • Near Public Transport • Minibus or other transport • Lift • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Barchester Rothsay Grange Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for Barchester Rothsay Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 23 Reviews over all time. This Average Rating is also the rating value for Barchester Rothsay Grange Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 16 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.566 for Barchester Rothsay Grange Care Home is calculated as follows: ( (173 Excellents x 5) + (81 Goods x 4) + (17 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 272 Ratings = 4.566

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Barchester Rothsay Grange Care Home is based on 16 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 16 Reviews ÷ 12 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Barchester Rothsay Grange Care Home has a Review Score of 9.6 (9.566) from 23 Reviews


Average Ratings

  • Excellent
    16
  • Good
    6
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Barchester Rothsay Grange Care Home?

  • Extremely LIKELY
    18
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Barchester Rothsay Grange Care Home

  • Daughter of Resident/Service User
    8
  • Son of Resident/Service User
    6
  • Resident / Service User
    5
  • Husband of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • more

Mum was admitted for palliative care for the last few days of her life. These last few days of her life she was cared for and treated with dignity and respect.

How likely would you be to recommend Barchester Rothsay Grange Care Home? Extremely Likely

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Average Rating:   5 out of 5

Berni Martin, CRM at Barchester Rothsay Grange Care Home responded to this review on 18 Apr 2018:

Dear Keith, thank you for taking the time to write a lovely review, during a very sad time. We truly value your review and will pass on your kind words to the staff, if you ever need any support in the future please do not hesitate to contact us. All the very best to you Keith.

I am very impressed with the clean and roomy living area on Memory Lane. The staff in all areas, whether carers, kitchen, cleaning or nursing, are kind and respectful. The atmosphere on Memory Lane is peaceful but happy and the carers make every effort to keep clients as comfortable and engaged as possible. Thank you.

How likely would you be to recommend Barchester Rothsay Grange Care Home? Extremely Likely

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Average Rating:   5 out of 5

Berni, Customer Relationship Manager at Barchester Rothsay Grange Care Home responded to this review on 02 Mar 2018:

Dear Sally

I would like to take this opportunity to thank you for your kind words, regarding our Memory Lane team and whole home team. Your kind words mean a lot to our staff and I will have great pleasure in passing on your comments to the team. Thank you once again for taking the time to write your review.

I was a resident of Rothsay Care Home for four weeks in January and February 2018. I thoroughly enjoyed my stay. The staff are well trained and take pleasure in looking after the residents. My wife and sons and other members of the family and friends who visited me on their numerous occasions could see I was enjoying being a resident at Rothsay Grange and well looked after.

How likely would you be to recommend Barchester Rothsay Grange Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Berni, Customer Relationship Manager at Barchester Rothsay Grange Care Home responded to this review on 02 Mar 2018:

Dear John

I would like to take this opportunity to thank you for your kind words following your stay at Rothsay Grange, we are delighted to hear that you felt you were well cared for and enjoyed your time with us. I will pass your comments on to our staff as they will be delighted with your comments. Thank you for taking the time to write this review, it means a lot to our team.

An amazingly welcoming staff.
So good to see my aunt happily ensconced in a cheerful private room where she is obviously being cared for by friendly professional staff.
I was welcomed personally by reception staff and shown to my aunt's room, despite arriving at lunchtime (this didn't seem to be a problem) her lunch was appetising and delivered with care as were her drugs. A lovely environment.

How likely would you be to recommend Barchester Rothsay Grange Care Home? Extremely Likely

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Average Rating:   5 out of 5

Berni, Customer Relationship Manager at Barchester Rothsay Grange Care Home responded to this review on 19 Jan 2018:

Dear Rosslyn Thank you very much for your lovely comments, we are very pleased with the standard of care and service you received, we strive for excellence in our care and service to all that enter our home. We hope your kind comments assist other people looking for a good care provider in the future. All the best to you

I've always found the carers very kind and caring. Everyone is clean and tidy and no smells.

How likely would you be to recommend Barchester Rothsay Grange Care Home? Likely

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Average Rating:   4 out of 5

Aimee Hibdige, Admin Assistant at Barchester Rothsay Grange Care Home responded to this review on 11 Jan 2018:

Thank you for taking the time to review the home, we really appreciate your feedback. Please feel free to join us for one of our manager's surgery's where you can discuss any queries you may have, you can find dates and times in the home.

Good caring staff give me confidence that my mother is being looked after correctly.
Food standard is disappointing.
Cleanliness of cutlery and plates sometimes poor. I suppose the dishwasher is being overloaded.

How likely would you be to recommend Barchester Rothsay Grange Care Home? Likely

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Average Rating:   4.1 out of 5

Aimee Hibdige, Admin Assistant at Barchester Rothsay Grange Care Home responded to this review on 11 Jan 2018:

Thank you for your feedback. I will pass on your feedback to the rightful departments so we can rectify. We are glad you feel the care is good and you have confidence in the care teams.

Every thing so far highly satisfactory.

How likely would you be to recommend Barchester Rothsay Grange Care Home? Neither Unlikely or Likely

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Average Rating:   4.5 out of 5

Aimee Hibdige, Admin Assistant at Barchester Rothsay Grange Care Home responded to this review on 11 Jan 2018:

Thank you for taking the time to review Rothsay Grange, we are pleased you feel that everything is highly satisfactory.

My father has vascular dementia and is now living at Rothsay Grange Care Home because my mother isn't strong enough to look after him 24 hours a day. He is receiving very good care and all the staff are very friendly and always telephone my mum id dad has been unwell or had to have a doctor visit. The facilities are very good and the rooms are clean and comfortable. I would recommend Rothsay Grange Care Home.

How likely would you be to recommend Barchester Rothsay Grange Care Home? Extremely Likely

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Average Rating:   4.2 out of 5

Aimee Hibdige, Admin Assistant at Barchester Rothsay Grange Care Home responded to this review on 09 Jan 2018:

Dear Vanessa,
Thank you for your review and comments, we are glad that you feel the home is comfortable for your Father and is receiving good care from our care teams. We like to keep families informed of any changes to their loved ones regularly and to keep a good rapport with relatives.

Thank you once again.

One on one care very good. My son and I stayed for dinner 18/12/17. The food was good and service excellent. For those who wish to take part, there was an event/entertainment each afternoon/evening.

How likely would you be to recommend Barchester Rothsay Grange Care Home? Likely

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Average Rating:   3.9 out of 5

Aimee Hibdige, Admin Assistant at Barchester Rothsay Grange Care Home responded to this review on 05 Jan 2018:

Thank you for your comments and rating. We always like to make sure the relatives feel welcome and a part of their loved one's home.

Very friendly atmosphere, spotless, efficient. Pleasant surroundings, gardens.

How likely would you be to recommend Barchester Rothsay Grange Care Home? Extremely Likely

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Average Rating:   5 out of 5

Aimee Hibdige, Admin Assistant at Barchester Rothsay Grange Care Home responded to this review on 05 Jan 2018:

Thank you for your kind comments and review.

A splendid service from wonderful, dedicated staff.
This is the best place my mother could be.
Thank you so much.

How likely would you be to recommend Barchester Rothsay Grange Care Home? Extremely Likely

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Average Rating:   5 out of 5

Berni, Customer Relationship Manager at Barchester Rothsay Grange Care Home responded to this review on 02 Jan 2018:

Dear Paul

Thank you very much for leaving such a lovely review, we are so pleased that you are happy with what we offer here at Rothsay Grange, we work hard to ensure quality care and service is delivered at all times, I hope your kind words assist others in choosing the right care provider for loved ones. Thank you once again.

My mother, who suffered from dementia, lived at Rothsay Grange Care Home for just over a year. It took her a while to get used to things and staffing early on was a bit unstable, but after a while, she settled in and under the expert, warm and sympathetic care she received - started to blossom! The stability of staffing steadily improved and this meant she was nearly always attended by carers and nurses who knew her well and were able to interpret the little signals she gave to convey her feelings and wishes. My sister and I were impressed by the culture of care. We also found that the food was good and the physical environment well cared for. There were activities, including Music Therapy, which my mother (even with her limited participation) was able to enjoy and she was always well-dressed and looked nice. She died peacefully at Rothsay Grange, having lived there for a year and two months, and the staff helped us as well as her through that final stage in a wonderful way. We are very grateful.

How likely would you be to recommend Barchester Rothsay Grange Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Emily K, Admin Assistant at Barchester Rothsay Grange Care Home responded to this review on 10 Oct 2017:

Hi Kate,
Thank you so much for taking the time to write a review. We really appreciate the warm feedback and are so glad that you feel your mother was well cared for. We all feel the loss of your mother here in the home, and she will be sadly missed. It's so nice to hear that you particularly enjoyed the Music Therapy as positive resident engagement is something we strive for here and Music Therapy seems to be a popular choice with the residents. If you ever need us in the future, please don't hesitate to contact us.

We found that the people on reception and in the offices seemed a bit carefree about the people that were going to pay the respite bill.
When we got to mum's room there was no T.V installed, (one was put in and working before we left) when we picked mum up at the end of her stay she said the T.V was inoperative for 2 days, she also said the food was not that good.
We picked mum up on a Sunday and we noticed the carpets from the reception to the lifts were dirty (lots of bits on them).

How likely would you be to recommend Barchester Rothsay Grange Care Home? Likely

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Average Rating:   3.4 out of 5

Emily K, Admin Assistant at Barchester Rothsay Grange Care Home responded to this review on 10 Oct 2017:

Hi Robert,
Thank you for taking the time to write a review of our services. I am so sorry to hear that you did not feel that you had a positive experience here with us. I can only apologise deeply and assure you that the points you have brought up are being dealt with to ensure that they do not happen again. Our maintenance team have already sorted the issues we have been having with our TVs and our housekeeping team have also been made aware of the situation. If you have any further enquiries or would like to discuss this further please don't hesitate to contact us.

All of the staff are very kind.

How likely would you be to recommend Barchester Rothsay Grange Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Jo Wood, Client Liaison Manager at Barchester Rothsay Grange Care Home responded to this review on 02 Aug 2017:

Thank you very much for your kind remarks and we will pass your comments on to the Team.

Any concerns regarding mum going into permanent care have completely evaporated! It is wonderful to see how happy mum is and how well she is being cared for. Our gratitude goes to all the staff involved in taking care of her.

How likely would you be to recommend Barchester Rothsay Grange Care Home? Extremely Likely

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Average Rating:   5 out of 5

Jo Wood, Client Liaison Manager at Barchester Rothsay Grange Care Home responded to this review on 18 Jul 2017:

Thank you very much for your kind comments on Rothsay Grange.

My mother is in this care home. I only visit every month as I live 500 miles away but I have always been made welcome. The home is clean the staff work extremely hard and genuinely care for the patients physically and mentally. I would like to personally thank every member of this home for their tireless work.
I would like to say of you are unable to care for your old people, please do not criticise those who are prepared to give their lives to do so. Thank you all carers at Rothsay.

How likely would you be to recommend Barchester Rothsay Grange Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Jo Wood, Client Liaison Manager at Barchester Rothsay Grange Care Home responded to this review on 04 Jul 2017:

Thank you very much for your kind comments and it our pleasure to look after your loved one.

I have been a resident for just over a year. I am extremely pleased with the care I get.
All the daytime staff are excellent. I was particularly appreciative of the way the care home facilitated my travel to my son's wedding.

How likely would you be to recommend Barchester Rothsay Grange Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Anita Moore, General Manager at Barchester Rothsay Grange Care Home responded to this review on 22 May 2017:

Thank you Hilary for the kind words and it was our pleasure to enable you to attend your son's wedding

My elderly godmother has resided at Rothsay Grange Care Home for two years. The care and support she has and continues to receive is excellent. I take great comfort in the knowledge that she is in a safe and comfortable environment and is surrounded by professional, competent, friendly and cheerful staff of all grades and ranks. Recently it has proved necessary to adapt my godmother's long term residency care plan to end of life care. The dedication and commitment of the nursing and care staff ensure they are consistently responsive to her end of life needs, enabling her to remaining time to be a positive experience. I am most grateful to all staff members encountered.
Management, nurses, carers, catering and laundry staff.

How likely would you be to recommend Barchester Rothsay Grange Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

My wife is blind and has a brain tumour. After caring for her at home, a fall made it impossible for me to continue. Rothsay Grange staff are very caring and attending for all my wife's needs.
They also liaise with our GP, McMillan and provide her with services as required.
The place is welcoming, well maintained and the food is excellent.
The home is also secure and after a problem with a CQC inspection, the admin have taken steps to rectify problems within the report.

How likely would you be to recommend Barchester Rothsay Grange Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

My mother is a fiercely independent woman and we were worried about how at 95 she would settle to care home life. Thanks to the amazing staff she is now settling well and feeling The Rothsay is her home. She is encouraged to still be as independent as possible whilst a close eye is kept on her health and welfare. We feel she is in a very safe caring environment.

How likely would you be to recommend Barchester Rothsay Grange Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

The care home my father is a resident in is always clean. The staff are very pleasant, caring and polite. They deal with my father with dignity. The food always looks appetising and generous in helpings.

How likely would you be to recommend Barchester Rothsay Grange Care Home? Extremely Likely

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Average Rating:   3.9 out of 5

The Rothsay Grange is an excellent nursing home where my mother is very settled and happy. The care is very professional and the facilities clean, comfortable and modern. The atmosphere in the home is very friendly and caring and the attention given to the residents is outstanding. The staff are rightly proud of the home and make both residents and relatives feel that there needs are important to them.
I have seen many nursing homes both professionally and as a relative and the Rothsay Grange is one of the very best.

How likely would you be to recommend Barchester Rothsay Grange Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Great cheerful, polite caring staff. Wonderfully appointed surroundings. Good food served in dining rooms which are clean and airy. Whole building immaculate and well lit.

How likely would you be to recommend Barchester Rothsay Grange Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

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Bed Vacancies

Bed Vacancies

posted 09 Apr 2018

We currently have limited availability. Please contact us to discuss your needs further, we would love to welcome you for a visit.

Awards / Recognitions

February 2018

April 2017

February 2016

Job Vacancies

Staff Profiles

Margaret

Margaret Ndanga

Job Title: Acting General Manager

Description:

I am a Registered Nurse by profession, and also hold a BA (Hons) in Healthcare Management, and a Masters Degree in Community Health Nursing.
I have worked in a management role within the health and social care sector for several years and I am very passionate about ensuring that those we support receive a high standard of care.

Jessica

Jessica Salway

Job Title: Deputy Manager

Description:

My name is Jessica and I am the Deputy Manager. I am a registered mental health nurse and have varied experience within mental health settings. Before I qualified, I worked within the elderly care environment and have returned as it is something I have always enjoyed.

My aim is to create a safe and homely setting for all residents within the home and to promote high quality care.

Aimee Hibdige &

Aimee Hibdige & Irene Holmes

Job Title: Activities Coordinators

Description:

Irene and Aimee work 7 days a week to ensure the residents enjoy a fulfilled and content life, they organise a varied activities programme including entertainments, events and trips out of the home. Our passion is delivering good quality activities to our residents who live with us here at Rothsay Grange.
Irene joined Rothsay Grange in July 2013 as carer, where she then worked her way up to a senior carer. Irene then decided to join the activities team in October 2015, where she enjoys seeing the residents enjoying the different activities that she puts on.
Aimee joined Rothsay Grange September 2011 as the activities Co-ordinator, where she enjoys getting to know the residents and their interests. Aimee likes taking the residents out on trips where the residents love being out and about.
Irene and Aimee are working towards their NAPA nvqs and looking forward to developing their skills.

Siska

Siska Redman FH, MTA

Job Title: Music Therapist

Description:

Siska Redman is the Music Therapist at West Abbey in Yeovil and Rothsay Grange in Andover.

After graduating from the prestigious, four-year Heidelberg Music Therapy course, she worked in Germany, Switzerland and Canada before settling down with her family in Somerset.

Siska brings excellence from leading European clinics for neurology and psychosomatics as well as knowledge in special education to her work in Barchester.

She is passionate about delivering music therapy which is fun and empowering. She seeks to open up a creative “headspace” for Barchester residents and staff and focuses on creating and encouraging an atmosphere of warmth and acceptance. Through music, Siska strives to increase the quality of life in the homes where she works.

Rothsay Grange has a very dynamic Memory Lane unit for people living with dementia and the residents there engage whole-heartedly in our weekly music therapy groups. This state-of-the-art home is supremely comfortable and Siska aims to make it even more comfortable and homely through her sessions. Residents enjoy singing solos and remembering long-forgotten melodies. You can see how much they relax when immersed in musical improvisations with instruments. There is a sense of everyone who participates really appreciating music as an art form but it also helps people at the home to self-regulate their emotions when they are anxious.

Siska supervises Postgraduate students studying music therapy in the UK, who are on placement. Our residents enjoy the variety of musicianship the volunteers bring and share.

In the words of a resident : “I had forgotten about all those beautiful tunes and sounds. The music gives me an instant lift and another perspective. It’s like being in a different world: I love it.”

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Barchester Rothsay Grange Care Home