
The way they have all taken the time to get to know Dad to help him settle in has been wonderfulGeorgina(Daughter of Resident/Service User)

So much care and friendship were shown to her over the years and also to us whenever we visitedJacqui G(Daughter of Resident/Service User)

The staff are happy, attentive, friendly and truly know their residentsLIsa C(Power of Attorney of Resident/Service User)

The way they have all taken the time to get to know Dad to help him settle in has been wonderfulGeorgina(Daughter of Resident/Service User)

So much care and friendship were shown to her over the years and also to us whenever we visitedJacqui G(Daughter of Resident/Service User)

The staff are happy, attentive, friendly and truly know their residentsLIsa C(Power of Attorney of Resident/Service User)

Barchester Rothsay Grange Care Home, situated in Andover, delivers skilled and loving care to its residents who are frail and/or living with dementia plus 24-hour nursing care, alongside expert care for people living with dementia in their Memory Lane Community.
The team of highly qualified and attentive staff focus on individual needs of residents with a tailored care plan for each person. Dedication can be seen across the board - in...
Care Provided by Barchester Rothsay Grange Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 66 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
The price(s) shown are provided by the care home. Contact Barchester Rothsay Grange Care Home for full pricing details and T&Cs.
Contact Barchester Rothsay Grange Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Barchester Healthcare Ltd
- Private Owned
Person in charge
- Jane Edwards (General Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 45+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2024
Room Information
- Single Rooms (66)
- Single Rooms with ensuite Wet Room (66)
Parking
- Free parking on site
Barchester Rothsay Grange Care Home Reviews (95)
Barchester Rothsay Grange Care Home has a Review Score of 9.8 (9.783) out of 10, based on 20 reviews in the last 2 years.
Over all time Barchester Rothsay Grange Care Home has 95 reviews.
My nan has been a resident at Barchester Rothsay Grange Care Home for eighteen months now and the recent refurbishment of her home by Barchester is gorgeous, the décor is stylish, plush, practical and homely and has transformed Rothsay into a luxury home with a friendly and relaxed atmosphere. The staff are happy, attentive, friendly and truly know their residents. I feel so welcome and at home there, small things like homemade birthday cakes for everyone and how welcome pets and friends are made when they visit the staff is fab. I really feel like it is an extension of my nan's family now. I am very impressed with the manager of the home, there's an emphasis on care, homeliness and residents living their best lives together with happy staff, which I personally think is incredibly important. You need a happy, supported team to provide the best care and I can honestly say my nan is very happy and she has received excellent medical and dental care without the need for hospitalisation, organised internally.
Dear Lisa, thank you for taking the time to leave us a five-star review. We're so glad to hear that you are happy with our care provided to your nan. Our team is committed to delivering high-quality care and these are the stories that keep us so motivated to continue doing what we're doing and...
I used to own a market research company doing fieldwork research specialising in mystery shopping customer satisfaction. I came to see our friend and everything is clean - no smell. Staff excellent. We are very pleased to see our friend being taken so carefully attended to in such lovely surroundings. I would recommend you to anyone requiring your care. It is also good for visitors to feel at ease under such difficult circumstances we find our friend in.
Thank you for your review, we value all feedback as this helps us to improve our service where required. We are glad to hear that your friend is content in our care. It is always so nice to hear positive comments regarding our home and team. I will be sure to share your review with the team at Rothsay Grange Care Home. Thank you again for your kind words.
My mum and I found everyone at Barchester Rothsay Grange Care Home to be caring, respectful, skilled and responsive to our questions and thoughts.
We were so impressed with the care they gave and dignity with my father. We couldn't have wished for a more peaceful and caring end. Special thanks to the deputy manager, all the nurses and the general manager, such lovely people in a stressful time.
Dear family, please accept our deepest sympathy for your loss. Your father will be missed here in our home. We're so glad you loved our care at Rothsay Grange Care Home! Thanks for taking the time to write this out. It means a lot to my team and myself and I'll be sure to pass this on to the whole team!
My mum has been a resident at the Rothsay Grange for over a year now. The staff are absolutely amazing and so friendly and look after the residents very well. The facilities are excellent and the rooms are very nice and comfortable. The recent new change of management has made a noticeable difference as well and made it even better.
Thank you for taking the time to leave us a 5-star review. It makes our day to hear about how much our families love Rothsay Grange and the great care they receive from our team. We have passed on your review to our team and your feedback is a great encouragement to us. We are looking forward to seeing you every day in our home and as well to be a part of our team!
Thank you so much Barchester Rothsay Grange Care Home! Mum was with you for six years and during her stay, she was so well cared for, especially when she moved upstairs to Memory Lane for five years. Some of your lovely staff were with Mum most of her time at Rothsay. So much care and friendship were shown to her over the years and also to us whenever we visited, particularly during Mum's last few months as her health failed. In her last days, it was so comforting to find staff in her room sitting by her bedside when she was able to do and say so little. Thank you for being there for my lovely mum. My apologies for taking so long to write this review - much overdue.
Dear Jacqui, thank you, for your glowing review! We're thrilled to hear you enjoyed our care at Rothsay Grange Care Home. We appreciate your kind words. It's fantastic to know you had a great experience with us and your mum was provided with care, comfort and companionship during her stay at...
I would highly recommend the Rothsay Grange.
We would like to thank you for your lovely comments we received with regard to your grandmother's care at Rothsay Grange Care Home. Positive feedback such as this is always so gratefully received and will mean a lot to all the team. It is a testament to the hard work and dedication of our staff and to the quality standard that we expect within every Barchester home.
This was respite care for my husband whilst I was in hospital and recovery. My husband being disabled with mobility issues was unable to look after himself during this period. All the staff were very efficient and kind. The room was well equipt and very clean. The food was good but could have been warmer upon serving.
Thank you so much for your lovely feedback and for choosing Rothsay Grange Care Home. We are glad to hear that you were happy with all the care provided to your husband during your recovery period. It makes our day to hear about how much our people love our Home and the great care they've received...
There was always a calm, kind atmosphere and nothing was too much trouble. Thank you.
Thank you very much for your lovely comments. It means a lot to us.
Mum was a resident at Rothsay Grange for almost four years. During all that time she was cared for by all members of staff in an exemplary manner. Part of visiting Mum was the warm reception we were given by everyone. We never had reason to complain and if we asked for anything it would be done somehow and most willingly. When the time comes, I intend to book myself in, knowing that my final days will be dignified, respected, comfortable and totally catered for in all respects. Thank you everyone at Rothsay Grange.
Thank you for such a kind review. We have enjoyed caring for your mother, we all have lovely fond memories of her and she will be missed greatly at Rothsay Grange.
I have such peace of mind now my husband is in Barchester Rothsay Grange Care Home. The management, staff and residents are wonderful and we are all one big family. We all interact together - just like a family at home - and actually enjoy the atmosphere and companionship. I cannot stress enough the importance of having a family atmosphere in a care home and Barchester Rothsay has it in abundance.
Thank you for your lovely review. We as a team we love to make everyone feel welcome and course care for families just as much as our residents. We enjoy you visiting and all your interactions.
The staff, they only use their bank not agency, gave Mum consistency and enabled relationships to form and gave Mum confidence and security in a new environment.
The home is very clean and from my experience, does not smell like a care home. The entertainment team would always encourage her to attend and put no pressure on her to participate. The open-door policy and approachability of all staff were great. Sadly, Mum passed away but I can honestly say that I could not think of a better home for her.
Thank you.
Thank you for your kind words about our home. We strive to make the experience for all our residents and their families as seamless and enjoyable as possible. Your mother was a pleasure to care for and we will have fond memories of her. Thank you again.
The staff on the memory floor are very caring, and patient and always acknowledge the residents. Their job is not the easiest, they are so caring to the residents. The new decorating of the home is beautiful, the residents seem to notice and enjoy all the new items. I do find it a little difficult in the dining area to move a wheelchair around due to more furniture. I enjoy the Rothsay social media page, a lovely way to keep in touch. Thank you to all the management, especially the staff, for caring for my family member.
Thank you for your kind review. The staff are always dedicated to providing the best possible care for our residents. It's our pleasure to care for and support your loved one.
During the time my mother spent at Rothsay Grange, the whole experience was exceptional. The quality of care she received was second to none. The management and team could not have done more for my mother, or us as a family. Thank you so much Rothsay Grange.
Thank you for your lovely comments. We are happy your recent experience was positive. Your mother was a pleasure to care for.
My wife and I celebrated our diamond wedding anniversary, and the care home went to considerable lengths to make it a success. They laid a cake, flowers, and balloons and turned out to make it a communal welcome.
Thank you for your lovely review; we are very happy you had a wonderful diamond anniversary. We love to celebrate all occasions at Rothsay Grange to make the residents and their families feel special.
I would like to thank the staff at Rothsay Grange for their support during the years, especially during the last few months of Dad's life. A special thanks go to management and her team of nurses and carers who are dedicated to their job.
They were always available to talk to nothing was ever a problem.
Thank you for your review and kind words. Your father-in-law was a pleasure to care for and will be greatly missed at Rothsay Grange.
The girls looking after Mum-in-law are wonderful. They have a difficult job to do with lots of people to watch and look after. The management side is not so great. We've been asking for the main light in her room to be fixed every visit for the last 3-4 weeks, still not done. Don't expect to keep any of the clothes that are brought in for her as Mum-in-law rarely has anything on that we brought in for her. Apart from that, the food is very good, she is showered and cleaned regularly and she seems to be relatively happy and that's what you want from a dementia care home.
Absolutely amazing staff, all staff are friendly and hardworking. Often showing love and consideration as well as practical care towards all residents.
Very happy with our experiences at Rothsay Grange Care Home.
Thank you for your kind review. We appreciate your view and continue to seek improvement in our service.
The accommodation rooms, lounges and corridors are very good. The staff, food and care of residents are all very good. The laundry was not so good but has improved a lot over the past few months. My only concern and it's really about the home is the cost of care. The cost exceeds our income and our savings will soon be gone. Monthly income is £2,500 care costs £7,000+. The government needs to provide more financial help to those residents on end-of-life care.
Thank you for your kind words about our home. We enjoy caring for your loved one and your visits. We understand your concerns about the costs of care and we continue to commit to developing our staff and investing in improving our environment.
Friends can now come and go when they like and the staff are always available to chat if you have any concerns, either face to face or over the phone.
Thank you for your kind review. The health and well-being of our residents are the main focus of our service, and friends and families are our extended families. We do enjoy having visitors and love to see the smiles on our resident's faces.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 23 October 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (90) & Events (6)
- 23 Jul 2026
Our residents recently enjoyed a delightful trip to Dobbies Garden Centre, where they spent the day exploring the wide variety of plants, flowers, and seasonal displays. The visit provided a...
- 23 Jul 2026
There was plenty of laughter, smiles, and a little friendly competition as our residents, their families, and staff enjoyed an afternoon of garden lawn bowls in our courtyard. Everyone got...
- 23 Jul 2026
Local community residents recently enjoyed a vibrant and engaging evening when they attended a fascinating presentation at Rothsay Grange exploring the influence of colour, personality, and style by Kate Jones,...
- 23 Jul 2026Organiser: Barchester Rothsay Grange Care Home
- 31 Jul 2026Organiser: Barchester Rothsay Grange Care Home
- 03 Aug 2026Organiser: Barchester Rothsay Grange Care Home
Awards / Recognitions (75)
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
- 15 Apr 2026Recipient: Barchester Healthcare Ltd
Accreditations
There are no accreditations posted yet for Barchester Rothsay Grange Care Home.
Meet the Team (12)

After nearly 30 years of nursing within the NHS, I stepped into Care Services in 2018 and have never looked back. Since then, I’ve had the privilege of serving as a Clinical Lead, Clinical Deputy Manager, and Clinical Home Manager. I’m now delighted to be joining Barchester as the General Manager at Rothsay Grange.
As a lifelong history enthusiast, I’ve always been drawn to working with older generations. Listening to their stories — experiences that feel historical to me, yet have shaped their lives and futures — is one of the greatest joys of my work.
Outside of work, I spend my time with my husband, daughter, and our much-loved collection of rescue dogs. I’m an avid reader, walker, traveller, and unapologetic lover of chocolate.

I am delighted to have joined the team here at Rothsay as Deputy Manager. I am a trained Registered Nurse and have been working in the UK since 2012 with nearly all of that time spent in geriatric care. I started off working in Surrey before moving to the Andover area 7 years ago. Like many, I came to this area of care through experiences within my own extended family and I am looking forward to bringing my experience and passion to the role here at Rothsay.

I've worked at Rothsay Grange for 12 years, starting as an activities coordinator before being promoted to the administration role in January 2018. I really enjoy the variety that the part brings daily, and meeting all potential relatives and residents.

Emma is delighted to be joining the Barchester team, covering maternity leave as an Admin Assistant. Emma enjoys welcoming our residents, friends and families and supporting the team in the reception area.

Libin joined Rothsay Grange in February 2024, where he has brought a wealth of experience to his role as nurse unit manager for the second floor.

Naina joined Rothsay Grange in 2018, originally as a night nurse. Then Naina wanted more challenges within her nursing role and joined the day nurses as a nurse manager managing the ground floor.

I am very pleased to bring my 30-plus years of experience in the management of kitchen operations and food preparation to Rothsay Grange.
In my career, I have developed catering for staff restaurants, conferences and events, and I love to be able to bring this experience and innovative menus to our residents, including creating themed daily menus and cakes for every special occasion
I am passionate about working with fresh produce, creating innovative dishes and promoting healthy eating.
If there is something you would like to see on our menu, please just ask.

Leah is one of our activities' co-ordinator. Leah and Irene work 7 days a week to ensure the residents enjoy a fulfilled and content life, they organise a varied activities programme including entertainments, events and trips out of the home.
Our passion is delivering good quality activities to our residents who live with us here at Rothsay Grange

Irene is one of our activities' co-ordinator. Irene and Leah work 7 days a week to ensure the residents enjoy a fulfilled and content life, they organise a varied activities programme including entertainments, events and trips out of the home. Our passion is delivering good quality activities to our residents who live with us here at Rothsay Grange.

I have worked at Rothsay Grange for 8 years and in this time progressed from care assistant to senior carer. I love my job, especially working within a great team and supporting all of our residents. My favourite part of the day is meal times. Mealtimes are a big part of the day, and it is so important for our residents to have a great dining experience and socialise with others. When I am not at work, I like to attend Church and spend time with friends for a bit of retail therapy!

I work as a senior care assistant at Rothsay Grange, where I have been part of the team for the past two years. Although my role focuses on senior care, my true passion lies in supporting residents to experience meaningful life enrichment, helping them to engage in activities and ensuring they find purpose and enjoyment every day. I love my job as it brings me happiness to create value in people's lives and to see them feel happy and fulfilled.

Bev joined the team in early 2024 and welcomes our families and visitors at weekends. Bev loves to be part of our community and support the team.
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