Barchester Rothsay Grange Care Home

Weyhill Road, Weyhill, Andover SP11 0PN
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9.8 83 Reviews
  • Barchester Rothsay Grange Care Home, Andover
Barchester Rothsay Grange Care Home, situated in Andover, delivers skilled and loving care to its residents who are frail and/or living with dementia plus 24-hour nursing care, alongside expert care for people living with dementia in their Memory Lane Community.

The team of highly qualified and attentive staff focus on individual needs of residents with a tailored care plan for each person. Dedication can be seen across the board - in cooking, hospitality, organised activities and regular music therapy sessions for all residents.

They look forward to welcoming you to the home soon.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1650

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Rothsay Grange Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Roxana Davis (Operations Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 45+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024

Room Information

  • Single Rooms (66)
  • Single Rooms with Ensuite Wet Room (66)

Parking

  • Free parking on site

Barchester Rothsay Grange Care Home Reviews (83)

9.8

Barchester Rothsay Grange Care Home has a Review Score of 9.8 (9.838) out of 10, based on 21 reviews in the last 2 years.
Over all time Barchester Rothsay Grange Care Home has 83 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Barchester Rothsay Grange Care Home
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Total of 83, showing 61-80
Review from John M (Resident) published on 21 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All of the staff are very kind.
Reply from Berni Martin, CRM at Barchester Rothsay Grange Care Home

Dear John,
May I take this opportunity to thank you for leaving a very nice review about our fabulous staff, I will pass on your comments to the team, which will be greatly received. Kindest regards Berni.

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Review from Sandra T (Respite Resident) published on 14 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband spent nine nights at Rothsay Grange as a respite resident. I cannot speak too highly of all the staff. Before he went for his break we were visited at home and we were asked all about his likes and dislikes. When I took him he was obviously apprehensive but the staff were so warm and friendly.
The food was excellent and if he wanted something outside of meal times he could ask. He has Parkinson’s and Lewy bodies dementia so doesn’t sleep much but the staff took it all in there stride. I wouldn’t hesitate to take him again. Obviously, it is a big decision choosing a Care home but Rothsay Grange from the moment you walk in makes you feel welcome, good food, no nasty smells, good activities, first class staff.
Reply from Berni Martin, CRM at Barchester Rothsay Grange Care Home

Dear Sandra
May I take this opportunity to thank you for taking the time for your kind review. It really means a great deal to our dedicated staff, when they hear that the work they do is being acknowledged. We strive to deliver the best care throughout our homes and into all our team members that make the home full of love and care. I will pass on your comments to the staff. If you need any further assistance with support, please do not hesitate to contact us, we will be delighted to welcome you back to Rothsay Grange.

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Review from R H (Son of Resident) published on 2 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was due to go in for a week of respite 22/04/2018, on the 20/04/208 mum had a fall in her bedroom, she was taken to hospital with a cut and bruising to the left side of her head, after an x-ray and loads of tests she was told she had a water infection and was dehydrated, mum was given antibiotics
and said she would need looking after for the next 48 hours. I made a call late in the afternoon to Rothsay Grange to ask them if mum could come in that evening? (2 days earlier than the booked time). They called me back within a few minutes to yes to bring mum in. Mum was there for 9 days and had excellent care in all aspects of her stay and is now looking forward to her next stay of respite. Thank you, Rothsay Grange.
Reply from Berni Martin, CRM at Barchester Rothsay Grange Care Home

Thank you for leaving a lovely review for Rothsay Grange, we try to support and assist all families as quickly as possible, and offer excellent care and continuing support to the family, I am delighted that your Mum will be coming back to Rothsay, I will pass on your comments to our valued staff and team members.


Thank you

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Review from Keith H (Son of Resident) published on 18 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was admitted for palliative care for the last few days of her life. These last few days of her life she was cared for and treated with dignity and respect.
Reply from Berni Martin, CRM at Barchester Rothsay Grange Care Home

Dear Keith, thank you for taking the time to write a lovely review, during a very sad time. We truly value your review and will pass on your kind words to the staff, if you ever need any support in the future please do not hesitate to contact us. All the very best to you Keith.

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Review from Sally C (Daughter of Resident) published on 6 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very impressed with the clean and roomy living area on Memory Lane. The staff in all areas, whether carers, kitchen, cleaning or nursing, are kind and respectful. The atmosphere on Memory Lane is peaceful but happy and the carers make every effort to keep clients as comfortable and engaged as possible.
Thank you.
Reply from Berni, Customer Relationship Manager at Barchester Rothsay Grange Care Home

Dear Sally


I would like to take this opportunity to thank you for your kind words, regarding our Memory Lane team and whole home team. Your kind words mean a lot to our staff and I will have great pleasure in passing on your comments to the team. Thank you once again for taking the time to write your review.

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Review from John Philip B (Resident) published on 6 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was a resident of Rothsay Care Home for four weeks in January and February 2018. I thoroughly enjoyed my stay. The staff are well trained and take pleasure in looking after the residents. My wife and sons and other members of the family and friends who visited me on their numerous occasions could
see I was enjoying being a resident at Rothsay Grange and well looked after.
Reply from Berni, Customer Relationship Manager at Barchester Rothsay Grange Care Home

Dear John


I would like to take this opportunity to thank you for your kind words following your stay at Rothsay Grange, we are delighted to hear that you felt you were well cared for and enjoyed your time with us. I will pass your comments on to our staff as they will be delighted with your comments. Thank you for taking the time to write this review, it means a lot to our team.

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Review from Rosslyn T (Niece of Resident) published on 19 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An amazingly welcoming staff.
So good to see my aunt happily ensconced in a cheerful private room where she is obviously being cared for by friendly professional staff.
I was welcomed personally by reception staff and shown to my aunt's room, despite arriving at lunchtime (this didn't seem to be
a problem) her lunch was appetising and delivered with care as were her drugs. A lovely environment.
Reply from Berni, Customer Relationship Manager at Barchester Rothsay Grange Care Home

Dear Rosslyn Thank you very much for your lovely comments, we are very pleased with the standard of care and service you received, we strive for excellence in our care and service to all that enter our home. We hope your kind comments assist other people looking for a good care provider in the future. All the best to you

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Review from Corinnen R (Resident) published on 11 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Every thing so far highly satisfactory.
Reply from Aimee Hibdige, Admin Assistant at Barchester Rothsay Grange Care Home

Thank you for taking the time to review Rothsay Grange, we are pleased you feel that everything is highly satisfactory.

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Review from Anthony T (Son of Resident) published on 11 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good caring staff give me confidence that my mother is being looked after correctly.
Food standard is disappointing.
Cleanliness of cutlery and plates sometimes poor. I suppose the dishwasher is being overloaded.
Reply from Aimee Hibdige, Admin Assistant at Barchester Rothsay Grange Care Home

Thank you for your feedback. I will pass on your feedback to the rightful departments so we can rectify. We are glad you feel the care is good and you have confidence in the care teams.

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Review from C T (Stepdaughter of Resident) published on 11 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I've always found the carers very kind and caring. Everyone is clean and tidy and no smells.
Reply from Aimee Hibdige, Admin Assistant at Barchester Rothsay Grange Care Home

Thank you for taking the time to review the home, we really appreciate your feedback. Please feel free to join us for one of our manager's surgery's where you can discuss any queries you may have, you can find dates and times in the home.

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Review from V A (Daughter of Resident) published on 9 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father has vascular dementia and is now living at Rothsay Grange Care Home because my mother isn't strong enough to look after him 24 hours a day. He is receiving very good care and all the staff are very friendly and always telephone my mum id dad has been unwell or had to have a doctor visit. The
facilities are very good and the rooms are clean and comfortable. I would recommend Rothsay Grange Care Home.
Reply from Aimee Hibdige, Admin Assistant at Barchester Rothsay Grange Care Home

Dear Vanessa,
Thank you for your review and comments, we are glad that you feel the home is comfortable for your Father and is receiving good care from our care teams. We like to keep families informed of any changes to their loved ones regularly and to keep a good rapport with relatives.


Thank you once again.

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Review from Richard T (Son of Resident) published on 8 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
One on one care very good. My son and I stayed for dinner 18/12/17. The food was good and service excellent. For those who wish to take part, there was an event/entertainment each afternoon/evening.
Reply from Aimee Hibdige, Admin Assistant at Barchester Rothsay Grange Care Home

Thank you for your comments and rating. We always like to make sure the relatives feel welcome and a part of their loved one's home.

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Review from Henry R (Relative of Resident) published on 8 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly atmosphere, spotless, efficient. Pleasant surroundings, gardens.
Reply from Aimee Hibdige, Admin Assistant at Barchester Rothsay Grange Care Home

Thank you for your kind comments and review.

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Review from Kate H (Daughter of Resident) published on 10 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother, who suffered from dementia, lived at Rothsay Grange Care Home for just over a year. It took her a while to get used to things and staffing early on was a bit unstable, but after a while, she settled in and under the expert, warm and sympathetic care she received - started to blossom! The
stability of staffing steadily improved and this meant she was nearly always attended by carers and nurses who knew her well and were able to interpret the little signals she gave to convey her feelings and wishes. My sister and I were impressed by the culture of care. We also found that the food was good and the physical environment well cared for. There were activities, including Music Therapy, which my mother (even with her limited participation) was able to enjoy and she was always well-dressed and looked nice. She died peacefully at Rothsay Grange, having lived there for a year and two months, and the staff helped us as well as her through that final stage in a wonderful way. We are very grateful.
Reply from Emily K, Admin Assistant at Barchester Rothsay Grange Care Home

Hi Kate,
Thank you so much for taking the time to write a review. We really appreciate the warm feedback and are so glad that you feel your mother was well cared for. We all feel the loss of your mother here in the home, and she will be sadly missed. It's so nice to hear that you particularly enjoyed the Music Therapy as positive resident engagement is something we strive for here and Music Therapy seems to be a popular choice with the residents. If you ever need us in the future, please don't hesitate to contact us.

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Review from H H (Daughter of Resident) published on 18 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Any concerns regarding mum going into permanent care have completely evaporated! It is wonderful to see how happy mum is and how well she is being cared for. Our gratitude goes to all the staff involved in taking care of her.
Reply from Jo Wood, Client Liaison Manager at Barchester Rothsay Grange Care Home

Thank you very much for your kind comments on Rothsay Grange.

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Review from P R (Daughter of Resident) published on 4 July 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother is in this care home. I only visit every month as I live 500 miles away but I have always been made welcome. The home is clean the staff work extremely hard and genuinely care for the patients physically and mentally. I would like to personally thank every member of this home for their tireless
work.
I would like to say of you are unable to care for your old people, please do not criticise those who are prepared to give their lives to do so. Thank you all carers at Rothsay.
Reply from Jo Wood, Client Liaison Manager at Barchester Rothsay Grange Care Home

Thank you very much for your kind comments and it our pleasure to look after your loved one.

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Review from Hilary O (Resident) assisted by family/friend published on 22 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been a resident for just over a year. I am extremely pleased with the care I get.
All the daytime staff are excellent. I was particularly appreciative of the way the care home facilitated my travel to my son's wedding.
Reply from Anita Moore, General Manager at Barchester Rothsay Grange Care Home

Thank you Hilary for the kind words and it was our pleasure to enable you to attend your son's wedding

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Review from Lesley B (Resident) published on 23 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My elderly godmother has resided at Rothsay Grange Care Home for two years. The care and support she has and continues to receive is excellent. I take great comfort in the knowledge that she is in a safe and comfortable environment and is surrounded by professional, competent, friendly and cheerful
staff of all grades and ranks. Recently it has proved necessary to adapt my godmother's long term residency care plan to end of life care. The dedication and commitment of the nursing and care staff ensure they are consistently responsive to her end of life needs, enabling her to remaining time to be a positive experience. I am most grateful to all staff members encountered.
Management, nurses, carers, catering and laundry staff.
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Review from Neil L (Husband of Resident) published on 6 January 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife is blind and has a brain tumour. After caring for her at home, a fall made it impossible for me to continue. Rothsay Grange staff are very caring and attending for all my wife's needs.
They also liaise with our GP, McMillan and provide her with services as required.
The place is welcoming,
well maintained and the food is excellent.
The home is also secure and after a problem with a CQC inspection, the admin have taken steps to rectify problems within the report.
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Review from Dee H (Daughter of Resident) published on 16 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is a fiercely independent woman and we were worried about how at 95 she would settle to care home life. Thanks to the amazing staff she is now settling well and feeling The Rothsay is her home. She is encouraged to still be as independent as possible whilst a close eye is kept on her health
and welfare. We feel she is in a very safe caring environment.
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Current Review Score: 9.8 (9.838)

Overview of Review Score

The Review Score of 9.8 (9.838) out of 10 for Barchester Rothsay Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.838 for Barchester Rothsay Grange Care Home is calculated as follows: ( (201 Excellents x 5) + (39 Goods x 4) ) ÷ 240 Ratings = 4.838
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Rothsay Grange Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Dec 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (71)

Meet the Team (10)

Roxana

Roxana Davis

Job Title: Operations Manager Joined: 2019

Hello, my name is Roxana, and I am the Operations Manager at Rothsay Grange.


I started with Barchester in January 2019 as a Unit Lead and later opened one of our brand new care homes in 2021.


I work every day to ensure that our residents are able to enjoy life to the full. I am more than happy to discuss the care we provide at Rothsay Grange with anyone looking into care, so please feel free to drop in for a cup of tea and a chat.

Sarin

Sarin Mananget

Job Title: Deputy Manager Joined: 2023

I am delighted to have joined the team here at Rothsay as Deputy Manager. I am a trained Registered Nurse and have been working in the UK since 2012 with nearly all of that time spent in geriatric care. I started off working in Surrey before moving to the Andover area 7 years ago. Like many, I came to this area of care through experiences within my own extended family and I am looking forward to bringing my experience and passion to the role here at Rothsay.

Aimee

Aimee Lowe

Job Title: Administrator Joined: 2011

I've worked at Rothsay Grange for 12 years starting as an activities coordinator before being promoted to the administration role in January 2018. I really enjoy the variety that the part brings daily and meeting all potential relatives and residents.

Rafik

Rafik Moujahid

Job Title: Head Chef Joined: 2024

I am very pleased to bring my 30-plus years of experience in the management of kitchen operations and food preparation to Rothsay Grange.


In my career, I have developed catering for staff restaurants, conferences and events and love to be able to bring this experience and innovative menus to our residents including creating themed daily menus and cakes for every special occasion


I am passionate about working with fresh produce, creating innovative dishes and promoting healthy eating.


If there is something you would like to see on our menu please just ask.

Libin

Libin Thomas

Job Title: Nurse Unit Manager Joined: 2024

Libin joined Rothsay Grange in February 2024 where he has brought a wealth of experience to his role as nurse unit manager for the second floor.

Naina

Naina Holkar

Job Title: Nurse Unit Manager Joined: 2018

Naina joined Rothsay Grange in 2018 originally as a night nurse. Then Naina wanted more challenges within her nursing role and joined the day nurses as a nurse manager managing the ground floor.

Eunice

Eunice Makungu

Job Title: Care Practitioner Joined: 2018

Eunice is one of our care practitioners here at Rothsay Grange. Eunice's role is designed to support both carers and nurses in providing quality care to the residents that live here at Rothsay Grange.

Chris

Chris Kington

Job Title: Head of Maintenance Joined: 2023

Hi, I'm Chris, and along with my Maintenance Assistant Callum, I am responsible for keeping all the facilities of the home running smoothly and taking care of the upkeep both inside and out. Before I joined the Rothsay team I was a volunteer at the home helping in the garden and outdoor areas. A plumber by trade, I am also an experienced builder and gardener and I am enjoying being responsible for one site and ensuring that everything looks its best for our residents.

Leah

Leah Cook

Job Title: Activities Co-Ordinator Joined: 2012

Leah is one of our activities' co-ordinator. Leah and Irene work 7 days a week to ensure the residents enjoy a fulfilled and content life, they organise a varied activities programme including entertainments, events and trips out of the home.


Our passion is delivering good quality activities to our residents who live with us here at Rothsay Grange

Irene

Irene Holmes

Job Title: Activities Coordinators Joined: 2013

Irene is one of our activities' co-ordinator. Irene and Leah work 7 days a week to ensure the residents enjoy a fulfilled and content life, they organise a varied activities programme including entertainments, events and trips out of the home. Our passion is delivering good quality activities to our residents who live with us here at Rothsay Grange.

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