Sutherland Court Care Home

Sutherland Avenue, Fenham, Newcastle upon Tyne NE4 9NS

Sutherland Court is a purpose-built care home located in Fenham, a stone's throw away from the bustling city of Newcastle upon Tyne. The home is run by an experienced manager, who has many years' experience running a care home and working with older people. Together with her dedicated team she is able to deliver the care residents need 24-hours a day. Her aim is to value each and every individual who comes to stay at Sutherland Court and to ensure their every need is attended to.

Organised across three floors, the home has spacious living accommodation comprising of several smaller lounges and dining areas. Like all HC-One homes, Sutherland Court is decorated throughout to the highest standard. The bedrooms are large and well-equipped and all come with en-suite facilities, with some offering their own shower. The rooms have all the facilities you might expect, as well as plasma televisions in the lounges and in some of the bedrooms, a beauty salon, direct dial telephones to every room, unlimited WiFi access and a Nintendo Wii.

As well as having a beautiful interior, Sutherland Court boasts fabulous landscaped gardens and outside sitting areas for residents to enjoy with family and friends.

The Garden Suite – The lower ground floor of Sutherland Court is an exclusive wing for residential care. The Garden Suite includes: your own front door with direct access to the gardens from your fully furnished bedroom, a plasma screen television and DVD player, fresh fruit and flowers and a selection of newspapers.

Group: HC-One

Person in charge: Karen Stewart (Home Manager)

Local Authority / Social Services: Newcastle upon Tyne City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 74 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Admission Information: Ages 60+.

Single Rooms: 74

Rooms with ensuite WC: 74

Facilities & Services: Respite Care • Separate Dementia Care Unit • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Sutherland Court Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.7 (maximum of 10) for Sutherland Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 36 Reviews over all time. This Average Rating is also the rating value for Sutherland Court Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 23 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.68 for Sutherland Court Care Home is calculated as follows: ( (305 Excellents x 5) + (110 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 428 Ratings = 4.68

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Sutherland Court Care Home is based on 23 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 14.8 positive Reviews (74 registered maximum number of service users ÷ 5). 23 Reviews ÷ 14.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Sutherland Court Care Home has a Review Score of 9.7 (9.680) from 36 Reviews


Average Ratings

  • Excellent
    29
  • Good
    7
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Sutherland Court Care Home?

  • Extremely LIKELY
    31
  • Likely
    5
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Sutherland Court Care Home

  • Daughter of Resident/Service User
    15
  • Son of Resident/Service User
    9
  • Granddaughter of Resident/Service User
    3
  • Friend of Resident/Service User
    2
  • Nephew of Resident/Service User
    2
  • more

Mam is very happy here. As a family, we find the staff and management kind and very efficient. Mam feels safe and well cared for. Any comments or complaints (which are few) are dealt with immediately. The home is clean and the staff work very hard to maintain it.

How likely would you be to recommend Sutherland Court Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

The home has a very caring and welcoming feel and my grandfather is settled and happy here. Staff are very courteous, caring and kind at all times and have done their utmost to make sure my grandfather feels at home.
It gives me great reassurance to know he is safe, comfortable and happy. Highly recommended.

How likely would you be to recommend Sutherland Court Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

My mother has recently transferred from her own home to Sutherland Court. Already the amount of socialisation is improved. My mother seems more alert and aware. She has started to feed herself more and is more involved with her environment. This is very encouraging after only 1 week here.

How likely would you be to recommend Sutherland Court Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

My Aunt was extremely well cared for by professional and dedicated staff. Well fed and best of all she was happy.

How likely would you be to recommend Sutherland Court Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My mother has been in Sutherland Court for over two years and I am very happy with the standard of care and facilities at the care home. Her happiness and well being are very important and I am pleased to say that she and myself and my husband are reassured by the care she receives.

How likely would you be to recommend Sutherland Court Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Sutherland Court has caring and professional staff. My mother has been very well looked after since coming here in 2014. Staff are all very approachable and helpful.
High standards are maintained.

How likely would you be to recommend Sutherland Court Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Very happy with the care and attention my mother receives at Sutherland Court.

How likely would you be to recommend Sutherland Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

This care home is excellent. I can't speak highly enough about the staff and facilities.

How likely would you be to recommend Sutherland Court Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Mam has been in Sutherland Court for over 18 months. During that time she has been treated with not just care, but love. Without exception the staff are pleasant and helpful and nothing is too much trouble.

I would have no hesitation to recommend the home to anyone who is looking for a home from home for their loved one.

How likely would you be to recommend Sutherland Court Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Went to see home for respite care. Mom enjoys herself and always looks clean, her room is a good size and the activities are varied and always on the go. The staff are always helpful. The garden and outside space is always kept well maintained. Glad that mom is happy, safe and there is always someone there.

How likely would you be to recommend Sutherland Court Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Staff very friendly and caring. Dad gets on with them well and they have a good relationship with him.

Surprised at the new rise in cost so soon after the last one. This being double the current inflation rate seems excessive and unjustified.

How likely would you be to recommend Sutherland Court Care Home? Likely

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Average Rating:   3.8 out of 5

Katie Price, Careline Advisor at Sutherland Court Care Home responded to this review on 05 Oct 2017:

Thank you for your feedback.
In common with all care providers, HC-One reviews its fees annually to ensure they cover the ongoing rising costs of delivering quality care, residents services and maintaining high-quality environments. Please direct any specific concerns regarding this matter in writing to us so that we can respond fully.

My mother has been a resident of Sutherland Court for three years and from day one she has been looked after with the highest standard of care and dignity. The resident's accommodation is warm, bright and cheery. All the staff are highly trained, friendly and work extremely hard to make the residents comfortable. The manager is always available and works long hours and is often seen on the resident's floors. It is appreciated that family can visit any time of the day.

How likely would you be to recommend Sutherland Court Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

I have always found Sutherland Court to be clean, friendly and a happy place. The entertainment lately has been perfect. The residents love it, even my mother who was always a 'watcher' is joining in with the sing alongs etc.
10/10 to the entertainment manager.

How likely would you be to recommend Sutherland Court Care Home? Likely

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Average Rating:   4.3 out of 5

I came into Sutherland Court at the beginning of November 2016. I have become quite settled and happy in the home. The staff and carers are all extremely kind and helpful and look after me very well. The building is situated in a pleasant garden setting and I am looking forward to Spring when the trees and flowers come into bloom. I enjoy the meals and overall I feel the standard of care I receive is excellent.

How likely would you be to recommend Sutherland Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Since arriving at Sutherland Court my Mum has improved in both physical and mental health and feel this is due in no small part to the positive and bright attitude of the staff. I have peace of mind for the first time in years and can now go to work knowing my Mum is safe and catered for.

How likely would you be to recommend Sutherland Court Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

My mam is enjoying her stay in Sutherland Court. She feels safe and well, she loves the activities and how the staff all look after her.

On a personal point of view, I now feel able to live my life without worrying that my mum is in danger of hurting herself while in the house alone.

How likely would you be to recommend Sutherland Court Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Couldn't fault anything. Staff are very kind and considerate with her. All in all went off OK.

How likely would you be to recommend Sutherland Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Excellent. I cannot recommend this home enough.
My mother is really happy and settled here.
The staff are wonderful.
This far exceeds my expectations.

How likely would you be to recommend Sutherland Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

This is not a care home. It's more like a 4-star hotel. The new tea room is great. To take my mum and have tea and cake and a chat is really good for her.

How likely would you be to recommend Sutherland Court Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

After viewing a number of care homes, as soon as I entered Sutherland Court I knew that this would be the perfect place for my grandfather. From making the initial enquiry to moving in, everyone was so helpful and welcoming, making for an easy transition. Since becoming a resident, the staff have continued to be caring and professional; nothing is a trouble. The home is safe, clean with excellent facilities and lovely gardens. My grandfather is very happy there and I have peace of mind knowing that he is being so well cared for.

How likely would you be to recommend Sutherland Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

We are always welcomed and everyone is so friendly. Mother-in-law is always well dressed, just like she was when she was independent. Her room is beautiful and her plants managed for her. We were delighted to arrive and use the new tea room. We had tea and cakes. The room was so roomy and homely.
We shared a lovely tea and peaceful conversation. We feel so blessed to have found this home.

How likely would you be to recommend Sutherland Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

I attended this care home to visit a dear friend. From the start, the staff at this home were amazing. They are all extremely friendly, caring, kind and thoughtful. They all show great empathy and understanding to every resident and their guests. They make you feel greatly welcome and are very approachable. Thank you to all the staff, who work so hard, for being so courteous and for their unquestionable support. You are all brilliant!

How likely would you be to recommend Sutherland Court Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

No complaints whatsoever about my aunt's care.

How likely would you be to recommend Sutherland Court Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

I find this home excellent and all staff are friendly.

How likely would you be to recommend Sutherland Court Care Home? Likely

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Average Rating:   5 out of 5

From visiting Sutherland Court for the first time I felt a wonderful atmosphere and this is achieved by the fantastic staff who work there. I really feel that my mother is being so well looked after. The staff are all excellent and treat her with respect. They work extremely hard but always have the time to spend with my mother and to understand her needs and get to know her so building a great rapport with her. I couldn't praise Sutherland Court enough.

How likely would you be to recommend Sutherland Court Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Extremely friendly, lovely and reliable staff. Sutherland Court has a comfortable and homely atmosphere. All the staff are fantastic with the residents and visitors and try their best to meet your requests.
I couldn't have wished to find a nicer home for my nan. My nan is really happy here at Sutherland Court and all our family have peace of mind knowing my nan receives the care and attention she needs.

How likely would you be to recommend Sutherland Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Warm, friendly experience lovely staff and clients are well looked after. Modern building clean and comfortable homely feel wide corridors spacious rooms. Music playing on arrival well kept gardens nice entrance.

How likely would you be to recommend Sutherland Court Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

I cannot rate Sutherland Court highly enough. It brings a tear to your eye, it is so lovely, nothing is too much trouble for the staff they are very helpful, friendly and cheerful. They are helping my mum settle in lovely. Everything is spotlessly clean and tidy. The food is lovely with plenty of variety, my mum is enjoying it very much. The management are second to none and very hands on and involved. All of the residents seem very happy and content to be there. It is a pleasure to visit and spend quality time with mum.

How likely would you be to recommend Sutherland Court Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My mother and father were admitted in an emergency crisis situation. The staff were wonderful, helpful, supportive and reassuring. Everyone is professional and I am happy and confident that my father who has complex needs will be cared for with respect and dignity. My mother was there for one week and it did her good to be pampered and looked after. The food is excellent, the decor calm and relaxing, the grounds are beautiful. Staff second to none. I have already recommended Sutherland Court.

How likely would you be to recommend Sutherland Court Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

My sister has a number of persistent ailments causing considerable pain and discomfort, and so she has her good days and bad days. The staff are supportive and caring and relationships with my sister are generally caring and consistent. Medical and support services are accessed as and when required. Relationships with other residents are usually positive although minor misunderstandings can occur. Overall, my sister is pleased with the care and support she received day by day.

How likely would you be to recommend Sutherland Court Care Home? Extremely Likely

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Average Rating:   3.8 out of 5

Overall we are very satisfied with my mothers care. The staff are kind and caring.

How likely would you be to recommend Sutherland Court Care Home? Likely

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Average Rating:   4.4 out of 5

Whenever I visit my grandma she is always well looked after, we as a family really appreciate the care and love given to my grandma.

How likely would you be to recommend Sutherland Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Our family has always felt our mother has been well cared for in this care home, and well looked after. The staff are very friendly and welcoming and genuinely care about the residents. The atmosphere is warm and friendly and I would not hesitate to recommend it to anyone. My only issue is the move around of staff. The Crane Suite needs more experienced staff and the continuity.

How likely would you be to recommend Sutherland Court Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

My mother has only been at Sutherland Court for a few months but has been made very welcome by everyone. All the staff are caring and treat my mother with dignity and respect. We had mixed feelings about putting my mother into care but we now know we made the right choice by choosing Sutherland Court.

How likely would you be to recommend Sutherland Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

The overall conditions of Sutherland Court is good and the staff are very caring. The entertainment is however very limited due to having no replacement for the entertainments manager who is on maternity leave. The food menu and the standard of the food is not always up to scratch.

How likely would you be to recommend Sutherland Court Care Home? Likely

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Average Rating:   3.8 out of 5

Completely satisfied.

How likely would you be to recommend Sutherland Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

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Bed Vacancies

Bed Vacancies

posted 16 Apr 2018

Please contact us for information regarding our bed availability

Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: HC-One

Date: Thursday 01 Feb 2018

more details

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

Karen

Karen Stewart

Job Title: Home Manager

Joined: 2018

Description:

What does ‘kindness’ mean to you?

“To treat everyone with dignity, be compassionate and give self-worth.”

Karen has gained a wealth of experience over the years building up a great network with stakeholders which gives her a great insight into how the care sector is developing in the future. She is very excited about her new role as Home Manager and can’t wait to share her passion with the Residents and her new team.

Karen joined Sutherland Court as Home Manager because she closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.

She is also keen to make the community park of the care home.

When asked what she enjoys most about her role, Karen remarked:

“I want our Residents to be happy and to feel valued and at home.”

Away from work, Karen loves keeping fit and is interested in politics. Her biggest achievement was when she ran a half marathon and completed a 16,000ft skydive, which contributed to raising thousands for a critical ill babies ward in Sheffield.

If you would like to find out more information about Sutherland Court, Karen has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Sutherland Court Care Home