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Sutherland Court Care Home

Sutherland Avenue, Fenham, Newcastle upon Tyne, Tyne & Wear NE4 9NS
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The care that my mother has received is excellent. All the staff are professional, kind and caringJane M(Daughter of Resident/Service User)
Sutherland Court Care Home, Newcastle upon Tyne
Sutherland Court Care Home, Newcastle upon Tyne
Sutherland Court Care Home, Newcastle upon Tyne

Conveniently situated in the centre of Fenham near Newcastle-upon-Tyne, Sutherland Court Care Home offers personalised residential and residential dementia care to older people.

The friendly and comfortable home offers lovely en-suite bedrooms, hair salon, hobby room and a wellbeing programme which helps residents to maintain their hobbies, learn new hobbies and to have opportunities to engage with the local community.

The dining areas at Sutherland Court are the perfect space for...  

Care Provided by Sutherland Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 74 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,381From £1,519
Residential Dementia CareFrom £1,381From £1,519

Contact Sutherland Court Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Bobby Moore(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (74)
  • Single Rooms with ensuite Wet Room (53)

Sutherland Court Care Home Reviews (132)

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9.2

Sutherland Court Care Home has a Review Score of 9.2 (9.176) out of 10, based on 9 reviews in the last 2 years. Over all time Sutherland Court Care Home has 132 reviews.

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Showing 132 reviews matching selected criteria
Review from Julie M (Niece of Resident) published on 13 June 2023 Submitted via Postal Card
Overall Experience
Auntie is happy and thinks she is at work.

Staff are excellent, and the care is excellent.

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Review from J H (Husband of Resident) published on 6 June 2023 Submitted via Postal Card
Overall Experience

My wife has been in Sutherland for five weeks and has settled in very well. The care and support she receives have made it much easier on myself and my daughter, knowing she is well looked after. I feel so lucky to have found such a great care home. The manager and all the staff are so professional and caring. Thank you for getting us through a tough time.

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Review from Carol J (Niece of Resident) published on 2 June 2023 Submitted via Postal Card
Overall Experience

Excellent service, lovely staff and extremely helpful and well looked after.

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Review from David G (Son of Resident) published on 23 May 2023 Submitted via Postal Card
Overall Experience

My experience with Sutherland Court Care Home can only be described as excellent. The staff are all kind and welcoming to me on arrival, always willing to take time and to speak to me and tell me how my mother is and what she has been up to. Most of all, my mum is happy.

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Review from L A (Daughter of Resident) published on 16 January 2023 Submitted via Postal Card
Overall Experience

This review is in two parts. First, the staff - caring, friendly, working in very hard conditions, especially Covid. Very approachable. Resident's personal care is they are well looked after. Second - I have seen a deterioration in the cleanliness of room and a total lack of activities (one of the items that attracted us to Sutherland Court). More staff are needed to deliver this.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Sutherland Court Care Home

Thank you for taking the time to review Sutherland Court. The last few years have been very challenging for the sector, and we are very proud of our team at Sutherland Court for the support and dedication shown towards our residents. We are currently advertising for a Wellbeing/Activities...  

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Review from Matthew T (Son of Resident) published on 13 January 2023 Submitted via Postal Card
Overall Experience

My mum is a new resident and is still settling in. The staff have been very helpful and polite when dealing with Mum's requests and our questions. The environment is really warm, welcoming and very clean.

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Review from Julia B (Daughter of Resident) published on 9 December 2022 Submitted via Postal Card
Overall Experience

Mum's care here is wonderful. Physically, her condition has improved with staff seeing that her personal hygiene is carried out to a very high standard. The staff are all very cheerful, professional and caring to Mum and all family members. Staff have always been very supportive when the decision for Mum to have long-term care was made, Sutherland Court is definitely the best place for Mum now.

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Review from N B (Son of Resident) published on 18 August 2022 Submitted via Website
Overall Experience
The staff are really friendly, and the home provides lots of activities to keep the residents interested and occupied.
The garden is nice and provides lots of options for the gardening club.

The food menu looks good with plenty of choices.

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Review from C T (Daughter-in-law of Resident) published on 18 August 2022 Submitted via Website
Overall Experience

I am really happy about the care that the home gives. My only issue is with night care, as this seems to be a problem occasionally. One carer, in particular, does not appear to have the same dedication as the rest of the staff. I appreciate that it is a difficult job, but I think that the care should be the same day or night. Otherwise, I think that the care generally is excellent.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Sutherland Court Care Home

Thank you so much for taking the time to complete a review of our home, and we are delighted that you feel that the standards of care are excellent. In respect of your comment regarding a member of the night team who does not present with the same dedication and excellent standards as the other...  

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Review from Lucy M (Daughter of Resident) published on 17 August 2022 Submitted via Website
Overall Experience

My dad has been at Sutherland Court for over two years. He is happy and tells me how well he’s looked after. The staff at the home are lovely, care about the residents and provide good care to him, and I know he’s very happy there. I would recommend Sutherland Court if you are looking for a residential home.

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Review from Jane M (Daughter of Resident) published on 18 July 2022 Submitted via Website
Overall Experience

My mother has been a resident on the Grace floor for many years. The care that my mother has received is excellent. All the staff are professional, kind and caring. The home is welcoming with a warm and friendly atmosphere. I and my siblings are truly happy knowing my mother is looked after to the highest standard. Thank you to all the staff.

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Review from Paul M (Son of Resident) published on 14 July 2022 Submitted via Website
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The care that has been given to my father's needs has been exemplary. I always feel confident that the staff will look after Dad very well. All of the carers are kind and courteous and very responsive to any questions or concerns I have. The care team always provide a smiling face and are very kind to Dad at all times.

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Review from Jane S (Sister of Resident) published on 14 July 2022 Submitted via Website
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My brother has been a resident of Sutherland Court since December 2021. His previous care home was damned by CQC, resulting in a very emotionally difficult move for him. I can not praise Sutherland Court enough for helping him to settle and adjust to a completely new home. The staff have been very caring, supportive and understanding during the early months of his adjustment. We are extremely grateful as a family that he has settled well and wish to thank all the staff for their kindness towards him. I can not praise Sutherland Court enough.

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Review from Norma F (Wife of Resident) published on 14 July 2022 Submitted via Website
Overall Experience

After a traumatic time finding the correct care home for my husband, I finally found Sutherland Court. I was very impressed with my first viewing of the home, and the staff couldn't have been more helpful. I have found every member of staff very helpful and willing. Nothing is a bother to them. They kept me up to date throughout Covid with regular updates. I thoroughly recommend this care home. Nothing is too much trouble for them. The staff are very hard working, efficient, caring, respectful, and most of all, very friendly. They treat each resident as if they were a family member. It is a very pleasant home with lots going on for the residents. The gardens are also kept beautiful; they even have a minibus for day trips for the residents. It's good to find a home where you know your loved one is going to be well looked after. Can't recommend this home enough. A big shout out to every single member of staff. "Thank you so much for all your hard work; you all deserve a medal".

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Review from N W (Son of Resident) published on 14 July 2022 Submitted via Website
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My dad had a bad fall, and all people involved were excellent. They looked after and kept a close eye on him during his recovery. All staff are very friendly and do a fantastic job under enormous pressure due to the nature of patients.

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Review from Stephen D (Husband of Resident) published on 14 July 2022 Submitted via Website
Overall Experience

My experience of Sutherland Court has been one of a caring, well-organised and well-run home. The staff are engaging and will strive to accommodate your concerns and wishes wherever possible. I can't speak highly enough of all the people involved, especially during the unprecedented circumstances of the pandemic. A big thank you to each and every staff member who takes care of my wife.

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Review from Kenny P (Son of Resident) published on 14 July 2022 Submitted via Website
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The only fault I could mention would be that when one lady is not available, then no Zoom calls. Everything else seems fine. No complaints - my mother speaks volumes. The staff are always polite and friendly. Plenty of activities for the residents.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Sutherland Court Care Home

Thank you for your lovely feedback. We are pleased you are happy with the care home. Regarding your point in relation to Zoom calls, we will certainly look into this and try and improve this service for family members and residents.

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Review from Michelle D (Daughter of Resident) published on 13 July 2022 Submitted via Website
Overall Experience
It is very difficult living so far away from him. We are so very assured that he is in a clean, safe and caring homely environment. We are always called for any consent, progress or incident issue relating to him and feel involved in his well-being care, even though we are so far away. The staff that we talk with are always so helpful and professional, and we know they care dearly for him.
The communication letters etc, are helpful and appreciated.

I have worked in healthcare all of my working life and recognise a care home of high standards, which you are. So glad he is with you.

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Review from Pam S (Daughter of Resident) published on 13 July 2022 Submitted via Website
Overall Experience
Sutherland Court is an amazing care home. All the staff and management are wonderful.
We are so grateful for the care and attention they have given my dad. My dad has been in a few care homes and has finally settled at Sutherland Court. We cannot praise the home enough. It has been such a relief to see my dad happy and settled; it takes the pressure off the family, and the staff is so approachable

Thank you, Sutherland Court!

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Review from Helen B (Daughter of Resident) published on 1 July 2022 Submitted via Website
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I am confident in the care the staff take over my mother's needs, and they always keep me informed if there are any issues or if she needs anything. The staff are polite, courteous and friendly too. Thank you.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 March 2026
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (15) & Events (0)

News
  • 18 Sep 2025

    HC-One’s Sutherland Court Care Home in Fenham, Newcastle upon Tyne, was visited on Friday 27th June by MP for Newcastle upon Tyne Central and West, Chi Onwurah. MP Chi Onwurah...

  • 04 Jun 2025

    HC-One care homes across Britain are preparing to open their doors to welcome in visitors from their local communities to join them in this year’s Care Home Open Week celebrations...

  • 20 Nov 2024

    HC-One care homes across the UK are marking International Men’s Day on Tuesday, November 19, 2024, which aims to raise awareness of men’s wellbeing. HC-One resident’s wellbeing is a key...

Upcoming Events

There are no upcoming events for Sutherland Court Care Home.

Awards / Recognitions (8)

  • 30 Jan 2026Recipient: HC-One
  • 28 Feb 2023Recipient: HC-One
  • 30 Jun 2021Recipient: Sutherland Court Care Home

Accreditations

There are no accreditations posted yet for Sutherland Court Care Home.

Meet the Team (0)

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