
The care that my mother has received is excellent. All the staff are professional, kind and caringJane M(Daughter of Resident/Service User)



The care that my mother has received is excellent. All the staff are professional, kind and caringJane M(Daughter of Resident/Service User)



Conveniently situated in the centre of Fenham near Newcastle-upon-Tyne, Sutherland Court Care Home offers personalised residential and residential dementia care to older people.
The friendly and comfortable home offers lovely en-suite bedrooms, hair salon, hobby room and a wellbeing programme which helps residents to maintain their hobbies, learn new hobbies and to have opportunities to engage with the local community.
The dining areas at Sutherland Court are the perfect space for...
Conveniently situated in the centre of Fenham near Newcastle-upon-Tyne, Sutherland Court Care Home offers personalised residential and residential dementia care to older people.
The friendly and comfortable home offers lovely en-suite bedrooms, hair salon, hobby room and a wellbeing programme which helps residents to maintain their hobbies, learn new hobbies and to have opportunities to engage with the local community.
The dining areas at Sutherland Court are the perfect space for residents to relax and enjoy dining with family and friends. The catering team prides itself on making mealtimes a sociable and stimulating part of each day, providing an enjoyable experience for all residents and their loved ones.
By getting to know each individual resident at Sutherland Court, the team takes pride in being able to encourage everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or supporting residents in embracing the quieter times, they are committed to helping residents to lead their best lives.
Community is an integral part of life at Sutherland Court, the team is dedicated to supporting residents in building strong relationships in the Fenham neighbourhood, organising events with local schools, charities and businesses in the area.
The professional care team is on hand to help you or your loved one settle into life in the home. The experienced and friendly home manager leads the team at Sutherland Court to provide the kindest care possible to all residents.
Care Provided by Sutherland Court Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 74 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Sutherland Court Care Home for full pricing details and T&Cs.
Contact Sutherland Court Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- HC-One
- Private Owned
Person in charge
- Bobby Moore (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (74)
- Single Rooms with ensuite Wet Room (53)
Sutherland Court Care Home Reviews (134)
Sutherland Court Care Home has a Review Score of 9.4 (9.403) out of 10, based on 11 reviews in the last 2 years.
Over all time Sutherland Court Care Home has 134 reviews.
I had a mixed experience with my mum's two-week respite care. Staff generally were extremely friendly and helpful, but not all showed the same level of care or understanding towards my mum's needs. Management was excellent and displayed respect at all times. It would have been preferable if the...
I had a mixed experience with my mum's two-week respite care. Staff generally were extremely friendly and helpful, but not all showed the same level of care or understanding towards my mum's needs. Management was excellent and displayed respect at all times. It would have been preferable if the same staff and a higher number of staff were consistently on duty, as Mum found it difficult being cared for by so many people. Mum has quite specific needs that should have been provided for on a regular and consistent basis, but this was dependent on staff. Generally, I would consider using this Care Home again in the future.
All our staff receive a robust induction upon commencement of employment and training that is refreshed annually. Our staffing levels...
Thank you for taking the time to review Sutherland Court. I am sorry you had a mixed experience but pleased you felt members of the team were friendly and helpful.All our staff receive a robust induction upon commencement of employment and training that is refreshed annually. Our staffing levels are reviewed at a minimum monthly and are based on the needs of our residents. We always maintain safe staffing levels. Colleagues are allocated to a community within Sutherland Court to provide consistency to our residents; however, during holiday seasons or any leave of absence, we do have colleagues covering for members of their team. Thank you again for your feedback which will help us to improve the delivery of our kind care. We look forward to seeing you again in the future.
Mum continues to thrive here at Sutherland Court. The care she is receiving is excellent. The staff are wonderful. We, as a family, are very grateful that she is in such a caring wing and respectful environment. We are kept informed of any and all matters concerning her health and well-being, which...
Mum continues to thrive here at Sutherland Court. The care she is receiving is excellent. The staff are wonderful. We, as a family, are very grateful that she is in such a caring wing and respectful environment. We are kept informed of any and all matters concerning her health and well-being, which is most reassuring for us all.
Staff are excellent, and the care is excellent.
Staff are excellent, and the care is excellent.
My wife has been in Sutherland for five weeks and has settled in very well. The care and support she receives have made it much easier on myself and my daughter, knowing she is well looked after. I feel so lucky to have found such a great care home. The manager and all the staff are so professional...
My wife has been in Sutherland for five weeks and has settled in very well. The care and support she receives have made it much easier on myself and my daughter, knowing she is well looked after. I feel so lucky to have found such a great care home. The manager and all the staff are so professional and caring. Thank you for getting us through a tough time.
Excellent service, lovely staff and extremely helpful and well looked after.
Excellent service, lovely staff and extremely helpful and well looked after.
My experience with Sutherland Court Care Home can only be described as excellent. The staff are all kind and welcoming to me on arrival, always willing to take time and to speak to me and tell me how my mother is and what she has been up to. Most of all, my mum is happy.
My experience with Sutherland Court Care Home can only be described as excellent. The staff are all kind and welcoming to me on arrival, always willing to take time and to speak to me and tell me how my mother is and what she has been up to. Most of all, my mum is happy.
This review is in two parts. First, the staff - caring, friendly, working in very hard conditions, especially Covid. Very approachable. Resident's personal care is they are well looked after. Second - I have seen a deterioration in the cleanliness of room and a total lack of activities (one of the...
This review is in two parts. First, the staff - caring, friendly, working in very hard conditions, especially Covid. Very approachable. Resident's personal care is they are well looked after. Second - I have seen a deterioration in the cleanliness of room and a total lack of activities (one of the items that attracted us to Sutherland Court). More staff are needed to deliver this.
Thank you for taking the time to review Sutherland Court. The last few years have been very challenging for the sector, and we are very proud of our team at Sutherland Court for the support and dedication shown towards our residents. We are currently advertising for a Wellbeing/Activities...
Thank you for taking the time to review Sutherland Court. The last few years have been very challenging for the sector, and we are very proud of our team at Sutherland Court for the support and dedication shown towards our residents. We are currently advertising for a Wellbeing/Activities Coordinator and in the interim, we are adopting a whole team approach to ensure daily meaningful activities are delivered. Cleanliness is a priority for us, and we will ensure our high standards and expectations are met. Should you have any further concerns please speak with the Home Manager in the first instance who will be happy to discuss these with you. Once again, thank you for taking the time to review our home.
My mum is a new resident and is still settling in. The staff have been very helpful and polite when dealing with Mum's requests and our questions. The environment is really warm, welcoming and very clean.
My mum is a new resident and is still settling in. The staff have been very helpful and polite when dealing with Mum's requests and our questions. The environment is really warm, welcoming and very clean.
Mum's care here is wonderful. Physically, her condition has improved with staff seeing that her personal hygiene is carried out to a very high standard. The staff are all very cheerful, professional and caring to Mum and all family members. Staff have always been very supportive when the decision...
Mum's care here is wonderful. Physically, her condition has improved with staff seeing that her personal hygiene is carried out to a very high standard. The staff are all very cheerful, professional and caring to Mum and all family members. Staff have always been very supportive when the decision for Mum to have long-term care was made, Sutherland Court is definitely the best place for Mum now.
The garden is nice and provides lots of options for the gardening club.
The food menu looks good with plenty of choices.
The garden is nice and provides lots of options for the gardening club.
The food menu looks good with plenty of choices.
I am really happy about the care that the home gives. My only issue is with night care, as this seems to be a problem occasionally. One carer, in particular, does not appear to have the same dedication as the rest of the staff. I appreciate that it is a difficult job, but I think that the care...
I am really happy about the care that the home gives. My only issue is with night care, as this seems to be a problem occasionally. One carer, in particular, does not appear to have the same dedication as the rest of the staff. I appreciate that it is a difficult job, but I think that the care should be the same day or night. Otherwise, I think that the care generally is excellent.
Thank you so much for taking the time to complete a review of our home, and we are delighted that you feel that the standards of care are excellent. In respect of your comment regarding a member of the night team who does not present with the same dedication and excellent standards as the other...
Thank you so much for taking the time to complete a review of our home, and we are delighted that you feel that the standards of care are excellent. In respect of your comment regarding a member of the night team who does not present with the same dedication and excellent standards as the other members of the team. I would appreciate it if you would meet with the Acting Home Manager or Deputy Home Manager to discuss this further so that we can take action to improve the performance. We at Sutherland Court pride ourselves on the standards of the excellent care we deliver and will use your feedback to further develop our service. The Home Manager will arrange to meet with the night team to discuss your feedback and implement actions to ensure the residents experience the same standards of excellent care over the 24-hour period.
My dad has been at Sutherland Court for over two years. He is happy and tells me how well he’s looked after. The staff at the home are lovely, care about the residents and provide good care to him, and I know he’s very happy there. I would recommend Sutherland Court if you are looking for a...
My dad has been at Sutherland Court for over two years. He is happy and tells me how well he’s looked after. The staff at the home are lovely, care about the residents and provide good care to him, and I know he’s very happy there. I would recommend Sutherland Court if you are looking for a residential home.
My mother has been a resident on the Grace floor for many years. The care that my mother has received is excellent. All the staff are professional, kind and caring. The home is welcoming with a warm and friendly atmosphere. I and my siblings are truly happy knowing my mother is looked after to the...
My mother has been a resident on the Grace floor for many years. The care that my mother has received is excellent. All the staff are professional, kind and caring. The home is welcoming with a warm and friendly atmosphere. I and my siblings are truly happy knowing my mother is looked after to the highest standard. Thank you to all the staff.
The care that has been given to my father's needs has been exemplary. I always feel confident that the staff will look after Dad very well. All of the carers are kind and courteous and very responsive to any questions or concerns I have. The care team always provide a smiling face and are very kind...
The care that has been given to my father's needs has been exemplary. I always feel confident that the staff will look after Dad very well. All of the carers are kind and courteous and very responsive to any questions or concerns I have. The care team always provide a smiling face and are very kind to Dad at all times.
My brother has been a resident of Sutherland Court since December 2021. His previous care home was damned by CQC, resulting in a very emotionally difficult move for him. I can not praise Sutherland Court enough for helping him to settle and adjust to a completely new home. The staff have been very...
My brother has been a resident of Sutherland Court since December 2021. His previous care home was damned by CQC, resulting in a very emotionally difficult move for him. I can not praise Sutherland Court enough for helping him to settle and adjust to a completely new home. The staff have been very caring, supportive and understanding during the early months of his adjustment. We are extremely grateful as a family that he has settled well and wish to thank all the staff for their kindness towards him. I can not praise Sutherland Court enough.
After a traumatic time finding the correct care home for my husband, I finally found Sutherland Court. I was very impressed with my first viewing of the home, and the staff couldn't have been more helpful. I have found every member of staff very helpful and willing. Nothing is a bother to them....
After a traumatic time finding the correct care home for my husband, I finally found Sutherland Court. I was very impressed with my first viewing of the home, and the staff couldn't have been more helpful. I have found every member of staff very helpful and willing. Nothing is a bother to them. They kept me up to date throughout Covid with regular updates. I thoroughly recommend this care home. Nothing is too much trouble for them. The staff are very hard working, efficient, caring, respectful, and most of all, very friendly. They treat each resident as if they were a family member. It is a very pleasant home with lots going on for the residents. The gardens are also kept beautiful; they even have a minibus for day trips for the residents. It's good to find a home where you know your loved one is going to be well looked after. Can't recommend this home enough. A big shout out to every single member of staff. "Thank you so much for all your hard work; you all deserve a medal".
My dad had a bad fall, and all people involved were excellent. They looked after and kept a close eye on him during his recovery. All staff are very friendly and do a fantastic job under enormous pressure due to the nature of patients.
My dad had a bad fall, and all people involved were excellent. They looked after and kept a close eye on him during his recovery. All staff are very friendly and do a fantastic job under enormous pressure due to the nature of patients.
My experience of Sutherland Court has been one of a caring, well-organised and well-run home. The staff are engaging and will strive to accommodate your concerns and wishes wherever possible. I can't speak highly enough of all the people involved, especially during the unprecedented circumstances...
My experience of Sutherland Court has been one of a caring, well-organised and well-run home. The staff are engaging and will strive to accommodate your concerns and wishes wherever possible. I can't speak highly enough of all the people involved, especially during the unprecedented circumstances of the pandemic. A big thank you to each and every staff member who takes care of my wife.
The only fault I could mention would be that when one lady is not available, then no Zoom calls. Everything else seems fine. No complaints - my mother speaks volumes. The staff are always polite and friendly. Plenty of activities for the residents.
The only fault I could mention would be that when one lady is not available, then no Zoom calls. Everything else seems fine. No complaints - my mother speaks volumes. The staff are always polite and friendly. Plenty of activities for the residents.
Thank you for your lovely feedback. We are pleased you are happy with the care home. Regarding your point in relation to Zoom calls, we will certainly look into this and try and improve this service for family members and residents.
It is very difficult living so far away from him. We are so very assured that he is in a clean, safe and caring homely environment. We are always called for any consent, progress or incident issue relating to him and feel involved in his well-being care, even though we are so far away. The staff...
The communication letters etc, are helpful and appreciated.
I have worked in healthcare all of my working life and recognise a care home of high standards, which you are. So glad he is with you.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 25 March 2026Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (12) & Events (0)
- 18 Sep 2025
HC-One’s Sutherland Court Care Home in Fenham, Newcastle upon Tyne, was visited on Friday 27th June by MP for Newcastle upon Tyne Central and West, Chi Onwurah. MP Chi Onwurah...
- 04 Jun 2025
HC-One care homes across Britain are preparing to open their doors to welcome in visitors from their local communities to join them in this year’s Care Home Open Week celebrations...
- 20 Nov 2024
HC-One care homes across the UK are marking International Men’s Day on Tuesday, November 19, 2024, which aims to raise awareness of men’s wellbeing. HC-One resident’s wellbeing is a key...
There are no upcoming events for Sutherland Court Care Home.
Awards / Recognitions (8)
- 30 Jan 2026Recipient: HC-One
- 28 Feb 2023Recipient: HC-One
- 30 Jun 2021Recipient: Sutherland Court Care Home
Accreditations
There are no accreditations posted yet for Sutherland Court Care Home.
Meet the Team (0)
There are no Team Members posted yet.
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