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Sutherland Court Care Home

Sutherland Avenue, Fenham, Newcastle upon Tyne, Tyne & Wear NE4 9NS
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The care that my mother has received is excellent. All the staff are professional, kind and caringJane M(Daughter of Resident/Service User)
Sutherland Court Care Home, Newcastle upon Tyne
Sutherland Court Care Home, Newcastle upon Tyne
Sutherland Court Care Home, Newcastle upon Tyne

Conveniently situated in the centre of Fenham near Newcastle-upon-Tyne, Sutherland Court Care Home offers personalised residential and residential dementia care to older people.

The friendly and comfortable home offers lovely en-suite bedrooms, hair salon, hobby room and a wellbeing programme which helps residents to maintain their hobbies, learn new hobbies and to have opportunities to engage with the local community.

The dining areas at Sutherland Court are the perfect space for...  

Care Provided by Sutherland Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 74 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,381From £1,519
Residential Dementia CareFrom £1,381From £1,519

Contact Sutherland Court Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Bobby Moore(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (74)
  • Single Rooms with ensuite Wet Room (53)

Sutherland Court Care Home Reviews (132)

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9.2

Sutherland Court Care Home has a Review Score of 9.2 (9.176) out of 10, based on 9 reviews in the last 2 years. Over all time Sutherland Court Care Home has 132 reviews.

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Review from Alyson H (Daughter of Resident) published on 4 May 2021 Submitted via Website
Overall Experience

My mother was recently placed in Sutherland Court as her dementia progressed. It was a crisis placement, but we felt like we had struck gold. Our initial feeling about the home was so positive; staff were warm and caring and the home just had a lovely feel to it. I never worried about ringing to find out how she was as the carers always gave their time despite having such a busy job to do. Sadly, my mother’s time was short there, and in her final days, the staff took great care of not only her but us as a family while we spent long hours at her bedside; they couldn’t have been more accomodating. Mam’s passing was very peaceful and dignified. I can’t thank the home and its staff enough.

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Review from J R (Daughter of Resident) published on 28 April 2021 Submitted via Postal Card
Overall Experience

Mam was welcomed to Sutherland Court and given a lovely room after she had a long stay in hospital. Staff were reassuring, especially as usual pre-visits etc could not take place due to the pandemic. All the staff have been kind and concerned that she had everything she wanted and her needs catered for.

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Review from Malcolm S (Son of Resident) published on 28 April 2021 Submitted via Postal Card
Overall Experience

I'm very happy with the care my mum receives at Sutherland Court. The staff are excellent, and there is always a happy atmosphere. The rooms are clean and tidy. There are regular activities, and Mum enjoys the social interaction. I'm really grateful to all the staff for all the hard work and care during the Covid pandemic; it has been reassuring that my mum has had such good care during an extremely difficult time.

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Review from Graham P (Son of Resident) published on 9 March 2021 Submitted via Website
Overall Experience

My mam has been so well looked after by all the staff who are always friendly. We especially look forward to our Zoom call each week. We are kept up to date, and everything is always explained as to what activities they are doing regularly. We can't thank the staff enough.

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Review from Pauline O (Daughter of Resident) published on 27 January 2021 Submitted via Website
Overall Experience
We felt very welcomed from the moment our mother went to live at Sutherland Court. The staff are very confident in their jobs, and we have complete trust in them to support our mother in every aspect of her care. They show great kindness to her and her family.
They have lots of activities and interaction, and everything is inclusive for all.

The home is extremely well kept and is a very pleasant place to visit.

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Review from Allan P (Resident / Service User) published on 12 January 2021 Submitted via Postal Card
Overall Experience

Manageress and all staff are extremely efficient and always helpful.

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Review from Fiona C (Daughter of Resident) published on 11 November 2020 Submitted via Website
Overall Experience

My mum has been in Sutherland Court for 6 years and our family feel we have her in the best care home. The staff are excellent and go above and beyond to make sure the residents are loved and cared for. I have been able to build a great relationship with the staff so that I am able to work with them to make sure my mum has everything she needs whether this is medical/health and safety intervention or just the small things that make her feel comfortable and safe. From the moment I walked into Sutherland Court I could feel the lovely family atmosphere they create, this is reflected in the décor and staff chatting and laughing with the residents. COVID has been a particularly difficult time for families with relatives in care but Sutherland Court have done an exceptional job of keeping my mum safe, arranging outdoor visits/Zoom calls where possible and have been great at keeping relatives up to date with any changes.

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Review from Alexandra T (Granddaughter of Resident) published on 10 November 2020 Submitted via Website
Overall Experience

My gran is well looked after here. She misses having visits with her family due to the pandemic, but the Zoom chats and having an outgoing phone line have helped a lot. As did the garden visits when they were available.

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Review from Anne Marie T (Daughter of Resident) published on 10 November 2020 Submitted via Website
Overall Experience

My mum has been living in Sutherland Court for 7 years now. She is always treated with dignity, love and care by the excellent staff. Throughout the coronavirus crisis, they have shown great commitment, professionalism and compassion to my mum and to us. They have gone above and beyond what can be expected of them. Mam continues to be happy there and although she can be difficult is treated with great patience. She enjoys the home baking and a great choice of well-cooked meals. The activities and entertainment provided are wonderful and have continued even during lockdown which I consider amazing. I have no hesitation in recommending Sutherland Court to everyone.

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Review from E M (Resident / Service User) published on 29 September 2020 Submitted via Postal Card
Overall Experience

I have initially come in for respite care but expect to follow up as a resident. I was warmly welcomed and find everyone very helpful and understanding. The home itself is very well appointed and clean and has a pleasant garden.

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Review from M S (Resident / Service User) published on 29 September 2020 Submitted via Postal Card
Overall Experience
I feel safe; everyone is very helpful.
Food is nice.

I feel comfortable and very well looked after.

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Review from Linda P (Daughter of Resident) published on 17 September 2020 Submitted via Postal Card
Overall Experience

From my first phone call enquiring about Sutherland Court, I had a good feeling. This has been a difficult year and Covid-19 has made it impossible to visit any care homes, however, a Zoom video visit/tour was quickly set up for me and I liked everything I saw; down to earth, caring and happy staff and, more importantly, happy residents dotted around the place. Everything looked clean and organised and so Mum moved in within a couple of weeks. Since that time, I have had Zoom and garden visits with her, both of which have been very successful. She looks happy, brighter than before and well cared for, even her appetite has improved. Still early days, but I have no doubts that SC is a wonderful place staffed with really good people.

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Review from Ray H (Son of Resident) published on 17 September 2020 Submitted via Postal Card
Overall Experience

Both of my parents have been residents of Sutherland Court over the past three months - my Mam was there as part of her 'shielding' status and is now home. My Dad has dementia and is in Sutherland Court as a full time resident. During the COVID crisis, all of the staff have gone well above the expected standard in ensuring that my parents have been well cared for. All of their (and our) needs have been met with compassion, care and courtesy. We trust your staff implicitly - no higher praise can be given.

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Review from J M (Resident / Service User) published on 19 August 2020 Submitted via Website
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I arrived with my husband and we share a bedroom and have a lounge, we are both very happy with the care, food, services, activities, the staff can't do enough for us. We can't recommend this place enough. Well done all

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Review from S P (Resident / Service User) published on 18 August 2020 Submitted via Website
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I moved in with my husband, the staff has surprised us with a 60th wedding anniversary and a valentines meal. Meals are lovely, staff can't do enough, the manager's door is always open. Very happy living here.

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Review from Jacky W (Daughter of Resident) published on 18 August 2020 Submitted via Website
Overall Experience
From viewing the home with my mother, I was really impressed with the friendliness of the staff and the answers we received to our questions. Nothing was too much trouble to help make a major decision easier in where to spend both Mother and Father's twilight years.

From moving in at the start of February, it continues on to this day, and they both love living there. The home is always spotless, my parent's rooms are immaculate, and has a real home from home feel as their own items are around them. I'd like to thank all of the staff for taking such good care of them especially during this pandemic.

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Review from T M (Daughter of Resident) published on 24 July 2020 Submitted via Website
Overall Experience

Sutherland Court is a very warm and welcoming home where nothing seems to be too much trouble. Dad has been settled and at home since the day he arrived. He is extremely well cared for and supported. I have been extremely reassured by the quality of care he receives. The family are always made welcome whatever the time of day. The staff are lovely, kind and caring and treat Dad with dignity, the way they would treat their own loved ones. I cannot recommend Sutherland Court highly enough.

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Review from L G (Daughter of Resident) published on 23 July 2020 Submitted via Website
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Sutherland Court has a very caring and friendly atmosphere. Staff are responsive to residents' needs, take time to interact and respond immediately to any concerns. The manager's door is always open to family, and the wellbeing coordinator works hard to ensure that residents are always entertained.

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Review from D H (Respite Resident) published on 7 July 2020 Submitted via Postal Card
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Well looked after the staff are very obliging and are always ready to help.

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Review from Sadie S (Resident / Service User) published on 19 March 2020 Submitted via Postal Card
Overall Experience

I am happy and feel safe. The staff is very good.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 March 2026
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (15) & Events (0)

News
  • 18 Sep 2025

    HC-One’s Sutherland Court Care Home in Fenham, Newcastle upon Tyne, was visited on Friday 27th June by MP for Newcastle upon Tyne Central and West, Chi Onwurah. MP Chi Onwurah...

  • 04 Jun 2025

    HC-One care homes across Britain are preparing to open their doors to welcome in visitors from their local communities to join them in this year’s Care Home Open Week celebrations...

  • 20 Nov 2024

    HC-One care homes across the UK are marking International Men’s Day on Tuesday, November 19, 2024, which aims to raise awareness of men’s wellbeing. HC-One resident’s wellbeing is a key...

Upcoming Events

There are no upcoming events for Sutherland Court Care Home.

Awards / Recognitions (8)

  • 30 Jan 2026Recipient: HC-One
  • 28 Feb 2023Recipient: HC-One
  • 30 Jun 2021Recipient: Sutherland Court Care Home

Accreditations

There are no accreditations posted yet for Sutherland Court Care Home.

Meet the Team (0)

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