
The care that my mother has received is excellent. All the staff are professional, kind and caringJane M(Daughter of Resident/Service User)



The care that my mother has received is excellent. All the staff are professional, kind and caringJane M(Daughter of Resident/Service User)



Conveniently situated in the centre of Fenham near Newcastle-upon-Tyne, Sutherland Court Care Home offers personalised residential and residential dementia care to older people.
The friendly and comfortable home offers lovely en-suite bedrooms, hair salon, hobby room and a wellbeing programme which helps residents to maintain their hobbies, learn new hobbies and to have opportunities to engage with the local community.
The dining areas at Sutherland Court are the perfect space for...
Care Provided by Sutherland Court Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 74 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Sutherland Court Care Home for full pricing details and T&Cs.
Contact Sutherland Court Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- HC-One
- Private Owned
Person in charge
- Bobby Moore(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (74)
- Single Rooms with ensuite Wet Room (53)
Sutherland Court Care Home Reviews (132)
Sutherland Court Care Home has a Review Score of 9.2 (9.176) out of 10, based on 9 reviews in the last 2 years.
Over all time Sutherland Court Care Home has 132 reviews.
My mother was recently placed in Sutherland Court as her dementia progressed. It was a crisis placement, but we felt like we had struck gold. Our initial feeling about the home was so positive; staff were warm and caring and the home just had a lovely feel to it. I never worried about ringing to find out how she was as the carers always gave their time despite having such a busy job to do. Sadly, my mother’s time was short there, and in her final days, the staff took great care of not only her but us as a family while we spent long hours at her bedside; they couldn’t have been more accomodating. Mam’s passing was very peaceful and dignified. I can’t thank the home and its staff enough.
Mam was welcomed to Sutherland Court and given a lovely room after she had a long stay in hospital. Staff were reassuring, especially as usual pre-visits etc could not take place due to the pandemic. All the staff have been kind and concerned that she had everything she wanted and her needs catered for.
I'm very happy with the care my mum receives at Sutherland Court. The staff are excellent, and there is always a happy atmosphere. The rooms are clean and tidy. There are regular activities, and Mum enjoys the social interaction. I'm really grateful to all the staff for all the hard work and care during the Covid pandemic; it has been reassuring that my mum has had such good care during an extremely difficult time.
My mam has been so well looked after by all the staff who are always friendly. We especially look forward to our Zoom call each week. We are kept up to date, and everything is always explained as to what activities they are doing regularly. We can't thank the staff enough.
They have lots of activities and interaction, and everything is inclusive for all.
The home is extremely well kept and is a very pleasant place to visit.
Manageress and all staff are extremely efficient and always helpful.
My mum has been in Sutherland Court for 6 years and our family feel we have her in the best care home. The staff are excellent and go above and beyond to make sure the residents are loved and cared for. I have been able to build a great relationship with the staff so that I am able to work with them to make sure my mum has everything she needs whether this is medical/health and safety intervention or just the small things that make her feel comfortable and safe. From the moment I walked into Sutherland Court I could feel the lovely family atmosphere they create, this is reflected in the décor and staff chatting and laughing with the residents. COVID has been a particularly difficult time for families with relatives in care but Sutherland Court have done an exceptional job of keeping my mum safe, arranging outdoor visits/Zoom calls where possible and have been great at keeping relatives up to date with any changes.
My gran is well looked after here. She misses having visits with her family due to the pandemic, but the Zoom chats and having an outgoing phone line have helped a lot. As did the garden visits when they were available.
My mum has been living in Sutherland Court for 7 years now. She is always treated with dignity, love and care by the excellent staff. Throughout the coronavirus crisis, they have shown great commitment, professionalism and compassion to my mum and to us. They have gone above and beyond what can be expected of them. Mam continues to be happy there and although she can be difficult is treated with great patience. She enjoys the home baking and a great choice of well-cooked meals. The activities and entertainment provided are wonderful and have continued even during lockdown which I consider amazing. I have no hesitation in recommending Sutherland Court to everyone.
I have initially come in for respite care but expect to follow up as a resident. I was warmly welcomed and find everyone very helpful and understanding. The home itself is very well appointed and clean and has a pleasant garden.
Food is nice.
I feel comfortable and very well looked after.
From my first phone call enquiring about Sutherland Court, I had a good feeling. This has been a difficult year and Covid-19 has made it impossible to visit any care homes, however, a Zoom video visit/tour was quickly set up for me and I liked everything I saw; down to earth, caring and happy staff and, more importantly, happy residents dotted around the place. Everything looked clean and organised and so Mum moved in within a couple of weeks. Since that time, I have had Zoom and garden visits with her, both of which have been very successful. She looks happy, brighter than before and well cared for, even her appetite has improved. Still early days, but I have no doubts that SC is a wonderful place staffed with really good people.
Both of my parents have been residents of Sutherland Court over the past three months - my Mam was there as part of her 'shielding' status and is now home. My Dad has dementia and is in Sutherland Court as a full time resident. During the COVID crisis, all of the staff have gone well above the expected standard in ensuring that my parents have been well cared for. All of their (and our) needs have been met with compassion, care and courtesy. We trust your staff implicitly - no higher praise can be given.
I arrived with my husband and we share a bedroom and have a lounge, we are both very happy with the care, food, services, activities, the staff can't do enough for us. We can't recommend this place enough. Well done all
I moved in with my husband, the staff has surprised us with a 60th wedding anniversary and a valentines meal. Meals are lovely, staff can't do enough, the manager's door is always open. Very happy living here.
From moving in at the start of February, it continues on to this day, and they both love living there. The home is always spotless, my parent's rooms are immaculate, and has a real home from home feel as their own items are around them. I'd like to thank all of the staff for taking such good care of them especially during this pandemic.
Sutherland Court is a very warm and welcoming home where nothing seems to be too much trouble. Dad has been settled and at home since the day he arrived. He is extremely well cared for and supported. I have been extremely reassured by the quality of care he receives. The family are always made welcome whatever the time of day. The staff are lovely, kind and caring and treat Dad with dignity, the way they would treat their own loved ones. I cannot recommend Sutherland Court highly enough.
Sutherland Court has a very caring and friendly atmosphere. Staff are responsive to residents' needs, take time to interact and respond immediately to any concerns. The manager's door is always open to family, and the wellbeing coordinator works hard to ensure that residents are always entertained.
Well looked after the staff are very obliging and are always ready to help.
I am happy and feel safe. The staff is very good.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 25 March 2026Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (15) & Events (0)
- 18 Sep 2025
HC-One’s Sutherland Court Care Home in Fenham, Newcastle upon Tyne, was visited on Friday 27th June by MP for Newcastle upon Tyne Central and West, Chi Onwurah. MP Chi Onwurah...
- 04 Jun 2025
HC-One care homes across Britain are preparing to open their doors to welcome in visitors from their local communities to join them in this year’s Care Home Open Week celebrations...
- 20 Nov 2024
HC-One care homes across the UK are marking International Men’s Day on Tuesday, November 19, 2024, which aims to raise awareness of men’s wellbeing. HC-One resident’s wellbeing is a key...
There are no upcoming events for Sutherland Court Care Home.
Awards / Recognitions (8)
- 30 Jan 2026Recipient: HC-One
- 28 Feb 2023Recipient: HC-One
- 30 Jun 2021Recipient: Sutherland Court Care Home
Accreditations
There are no accreditations posted yet for Sutherland Court Care Home.
Meet the Team (0)
There are no Team Members posted yet.
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