Queen Ann House

38 - 42 Old Park Road, Palmers Green, London N13 4RE

At Queen Ann Care, they offer a unique family environment with a central focus of promoting the well-being and fulfilment of all their residents.

At the heart of their quality approach is ‘Personal Centred Care’.

This approach is about meeting all the individual needs, as well as, being sensitive to, race, religion and the cultural background of each resident.

They strive to meet these through an awareness of each resident's individual:

•        Physical Needs
•        Social Needs
•        Environmental Needs
•        Emotional Needs
•        Spiritual Needs
•        Intellectual Needs

Their objective is ‘to create an environment where residents receive the highest standards of care, where dignity is respected, where talents and interests are encouraged and where life is lived to its fullest potential.’

Owner: Mrs K B Kelly

Person in charge: Ben Jackson (Manager)

Local Authority / Social Services: London Borough of Enfield Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 22 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Substance Misuse

Specialist Care Categories: Alcohol Dependence (past or present) • Alzheimer's • Challenging Behaviour • Schizophrenia

Admission Information: Ages 40+.

Single Rooms: 22

Shared Rooms: 0

Rooms with ensuite WC: 0

Facilities & Services: Respite Care • Independent Living Training • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Wheelchair access • Gardens for residents • Residents Kitchenette • Television point in own room • Residents Internet Access

Visiting:

There will be no restrictions on visiting hours, other than those requested by residents collectively or individually.

However, if you wish to visit outside 09:00 – 17:00 or stay later than 19:30 then please inform the home prior to visiting, so that arrangements can be made.

Parking:

Limited Parking is available.
Please inform a member of the team if you park on the driveway.

Latest Care Quality Commission* Report on Queen Ann House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview of Review Score

The Review Score of 9.5 out of 10 for Queen Ann House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Queen Ann House in Google's Search Results – more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.528 for Queen Ann House is calculated as follows: ( (67 Excellents x 5) + (31 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 108 Ratings = 4.528

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews; 3.00 points for the first Positive Review, and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Queen Ann House is based on 9 positive Reviews in the last 24 months and is calculated as follows:

    1. 3.00 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 4.4 positive Reviews (22 registered maximum number of service users ÷ 5). 9 Reviews ÷ 4.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.5 Queen Ann House has a Review Score of 9.5 (9.528) out of 10 and an Average Rating of 4.5 out of 5 from 9 Reviews over all time


Average Ratings

  • Excellent
    4
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Queen Ann House?

  • Extremely LIKELY
    8
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Queen Ann House

  • Sister of Resident/Service User
    4
  • Brother of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • Nephew of Resident/Service User
    1
  • Resident / Service User
    1
  • more

Staff very good. Helpful and friendly and most of all care and are good with the residents for which we are grateful for.

How likely would you be to recommend Queen Ann House? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.8 out of 5

Friendly, helpful staff. Residents always appear happy and interacting together with each other and members of staff. The environment is clean and peaceful, residents have good access to indoor and outside space. Meal times appear to be enjoyable when residents will sit together. Meals are varied and are of good quality. My own relative who resides here has come on in leaps and bounds due to the support she receives.

How likely would you be to recommend Queen Ann House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

My brother has been at Queen Ann House for 28 years, he is very happy and settled at Queen Ann House and I would never consider moving.

How likely would you be to recommend Queen Ann House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.2 out of 5

Joe Jackson, Social & Marketing Coordinator at Queen Ann House responded to this review on 26 Jun 2018:

Hi Norah, Thanks for the great feedback.

Always found the staff to be cheerful, helpful and friendly. Good interaction between residents and staff. A pleasant clean environment with improvements constantly being made. Residents always appear relaxed. When visiting over lunch periods always thought the food looked appetising and nutritious. Communication is very good.

How likely would you be to recommend Queen Ann House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

I am very happy with the care provided to my brother at Queen Ann House.

How likely would you be to recommend Queen Ann House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

As soon as you walk in the door you feel that you are enveloped in a safe, warm and caring atmosphere. The family feeling is tangible. This is a place anyone would be proud to call "home".
The food looked delicious too.

How likely would you be to recommend Queen Ann House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

I am very happy here. I feel safe and looked after. This home is safe and I feel part of the family. My family visit me often and are always made welcome. I enjoy using the local shops and park with my family and dogs.

How likely would you be to recommend Queen Ann House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

My sister has been a resident of Queen Ann House for around 10 years. We have always been made welcome on our visits to her and her room is always clean and she is very well looked after and taken care of. Her meals are always at regular times and very well cooked. Residents are kept occupied with games, sing-alongs and special events are organised.

How likely would you be to recommend Queen Ann House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

The care and friendly way they treat the residents is something to be seen and is admirable. There is always a happy feeling around the place.

How likely would you be to recommend Queen Ann House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.4 out of 5

Submit a Review for Queen Ann House

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Contact Details

Please provide your details as we may contact you to verify this review. Reviews cannot be submitted anonymously. Your details may be passed to the care provider or to its service provider handling reviews but not to any other third party. They will not be published. Please enter your own personal email address (the email of the care provider will not be accepted).

Your Review & Rating

This information will be published on the website, the care provider website and potentially on selected websites/social media. Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers. It can take up to 30 days for a review to be published or deemed non-compliant.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)
Your review must be about a service provided within the last 6 months.

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please do not use names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please view our Review Policy and our Privacy Policy to see how your review and personal details will be processed.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

Please Contact Us for Latest Vacancies

Staff Profiles

There are no staff profiles posted yet

Awards / Recognitions

May 2005

Lifetime Achievement in Care

Recipient: Queen Ann House

Date: Friday 13 May 2005

more details

Job Vacancies