Cedar Court Care Home

The care home manager has been kind and supportive throughout the process. Staff are friendly, helpful and compassionate with patients and always treat them with respect and dignity.

My parents entered Cedar Court Care Home in December 2022. It has taken me a while to fully adjust to this and understand the workings of a care home and set my sights on the standards and expectations. My father is in the dementia wing and it is only now, some months later, that I am beginning to fully appreciate the huge challenges that face the management and staff, day by day, hour by hour. The staff at Cedar Court, many of whom are now known by first name, show such dedication and professionalism. I can't name names as such but the carers who deal with my father show real compassion towards him which makes being able to deal with seeing him slip from this world into another all the more comforting at a time that is deeply upsetting to witness. My mother too, now incredibly frail, receives this same care and attention and gradually we have all become 'one family'. For anyone needing to use a care home for loved ones, brace yourself but with homes like Cedar Court, you will be looked after.

I cannot find enough words to explain how amazing all of the staff have been, absolutely nothing was too much trouble and truly vocational people.

I have been very impressed by Cedar Court Care Home. The care and attention to detail have been second to none. My mother-in-law has been treated with compassion, dignity and respect. I have especially been blown away by the way in which her culture has been considered. From the bottom of my heart, thank you.

Nothing has been too much trouble for them. My husband has settled so well and has been very happy.

Carry on the good work all of you. Your new manager is making a huge, long-awaited difference, long may she stay.

Very good staff, always pleasant and helpful. Nothing's too much bother.

My experience was excellent. They provided amazing care for my relative and I am satisfied with the care. The staff were friendly and very helpful. The surroundings were clean and comfortable for my relative. Directions in the care home were simple and allowed quick time.

Very good experience, helpful and kind.

My mum has been at Cedar Court for a number of years now and she is always happy. She does look like she needs a bath/shower and hair wash when I go in sometimes but I understand this can be difficult. There always looks like there should be more carers on duty but it can be hard to employ the right person,the staff are always so busy. When Ive been in at meal times the food always look lovely. Thank you to all the staff who look after her.

My dad can be quite difficult at times and has remained on a Deprivation of Liberty Safeguards (DoLS) since his admission. All staff have been so good with calming him down and using distraction techniques to de-escalate any situation. They are all very friendly and caring.

Found the staff very helpful with us when we had my husband admitted and continue to care with care for him satisfactory, also staff are very friendly.

Cannot fault the reception staff or the food coming from the kitchen. Cleanliness and tidying of my mother's room leaves room for improvement although the communal areas are fine. I agree with the other reviewer that handovers appear to be haphazard in that a requested service expected and given by some carers is ignored by others.

Overall, I feel this is a good home.

My husband has been a resident of Cedar Court since 2010. I have seen managers come and go, good and bad. I've seen Cedar Court at its best and at its worst. I've seen it bought back from a not so good place to a rating of "Good". The current manager is new and has a long way to go and communication could be better. Relatives' meetings during the day are no good for working relatives. There needs to be more consistency in the care team looking after my husband. A more efficient handover with staff is needed because care plan and care needs are not always explained or followed. Cleanliness of the rooms and the laundry need improvements. The rooms need updating and repairs acted on asap. The chef is amazing and the food is excellent. The reception staff are also amazing, polite and very helpful. I look forward to being able give 5 star ratings.

Visited the home in June. Warm and welcoming receptionist. Very friendly and helpful manager. Manager was professional and very accommodating. She answered all my questions and showed me around the home.

The staff are lovely and helpful. My nanny gets good care and I am very happy with the home.

The home is bright, clean and cheerful and very welcoming. I have found the staff to be very approachable and kind - always willing to help with any queries or concerns.

My husband has been staying at Cedar's Court since lockdown. So I have not been inside the building, but have found the staff to be very approachable and kind - always willing to help with any queries or concerns.

My stepfather looks very well and happy.