Barchester Hampton Grove Care Home

2 Chaffinch Lane, Hampton Vale, Peterborough PE7 8NF
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9.7 211 Reviews
  • Barchester Hampton Grove Care Home, Peterborough
Hampton Grove Care Home offers residential care in a modern care home located within landscaped gardens in Hampton Vale on the outskirts of Peterborough. All accommodation is en suite with a wet-room style shower. The home offers a hairdressing salon, community bar and a vibrant activities programme.

The home provides residential, respite, palliative and dementia care. Bedrooms are set across four floors and each floor has two living rooms and its own dining room, allowing residents to relax and socialise.

Residents can enjoy the home's landscaped gardens which include a seating area and gazebo, which is ideal for socialising. Meals are freshly prepared onsite by trained chefs, who offer a range of nutritious and tasty meals, catering for special dietary requirements.

While the activities coordinators are responsible for overseeing a varied and busy activities programme, they are supported by the wider Barchester Life Enrichment team who provide access to a wide range of virtual and interactive resources including Oomph to ensure there is something for everyone to enjoy.
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Care Provided by Barchester Hampton Grove Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 87 Service Users

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1292

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester Hampton Grove Care Home to find out the exact price for your requirements.

Contact Barchester Hampton Grove Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority

Contact Barchester Hampton Grove Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Stefan Lupu (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (87)
  • Single Rooms with Ensuite Wet Room (86)

Visiting

  • Visitors welcome to visit at any time without a booking.

Parking

  • Parking is available at the front of the building.

Barchester Hampton Grove Care Home Reviews (211)

9.7

Barchester Hampton Grove Care Home has a Review Score of 9.7 (9.716) out of 10, based on 23 reviews in the last 2 years.
Over all time Barchester Hampton Grove Care Home has 211 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Barchester Hampton Grove Care Home
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Total of 211, showing 101-120
Review from S P (Daughter of Resident) published on 29 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very grateful for the ongoing care and kindness shown to mother during this Covid-19.
Thanks to reception always friendly and efficient.
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Review from H O (Granddaughter of Resident) published on 28 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nan has been at Hampton Grove for three months. The staff are all fantastic. My nan is so happy. I cannot thank the staff enough. I would recommend Hampton Grove to anyone.
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Review from C G (Daughter of Resident) published on 26 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff really friendly and helpful will do anything to help. The place is like a family, everybody is so kind and helpful. Very clean. Outside garden is lovely. You have all done a fantastic job over this hard time. Thank you for taking such good care of our mum. It must be really hard trying to keep
them amused. Mum seems quite happy. You have all done a great job. Thank you.
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Review from Louise H (Daughter of Resident) published on 6 October 2020 Submitted via Website • Report
Overall Experience 1.0 out of 5
My father went to Hampton Grove for respite to give my mum a break. He walked into the care home walking and talking but came out in a wheelchair and has never been able to talk to us again and an ambulance had to be called when we got him home. He was admitted to hospital with a bad UTI which had been
undetected by the care home. During his two weeks stay, he had two falls, having never fallen over at home at all since his dementia diagnosis or stroke. We struggled to get any details of what happened and what injuries he had, communication within the care home team was very poor and also communication to my mother. I had to call a meeting with the assistant manager to get some kind of answers which she was reluctant to have and during that meeting it became pretty apparent how bad communication was. Once we got my father's belongings back, quite a few items of clothing were and still are missing but to our horror in his case were items including medication belonging to other people.
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Review from T F (Daughter of Resident) published on 29 September 2020 Submitted via Website • Report
Overall Experience 1.0 out of 5
Do not use this company. My 98 yr old father stayed here for one week and really did not enjoy the experience. He said that no one talked to him, so our explanation that he was profoundly deaf, was ignored.
On collecting him all his clothes were in the laundry, even though we had expressly said not
to wash them, and I was told that they could not retrieve his clothes for 5 days! I made a complaint in person and was not offered anything but apologies, even though we had to buy extra clothes for him in the interim.
We had him booked for a haircut and they couldn't even manage to get him to that, they forgot.....
When we got him home his speech was slurred due to lack of fluids, which took days to reverse, our doctor had to put him on hydration medication! I hate to think what state he would have been in after 2 weeks.
We felt so guilty that we had left our lovely, frail dad, with people who just care about the numbers. I'm sure this is down to poor management.
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Review from K S (Son of Resident) published on 8 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Although due to the coronavirus lockdown we have been unable to see my mother, I have been impressed with the response from the staff. We have been doing 'Whatsapp' calls with my mum, who seems to be in a good state of mind and is constantly reassure by the staff when she becomes upset about her situation.
She seems to be well-fed and cared for.
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Review from Katherine P (Granddaughter of Resident) published on 14 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nan was transferred to Hampton Grove after a fall at home amidst the covid pandemic, so it has been extremely stressful for our family, but after a shaky start with the reception team (I had the phone put down on me after enquiring about visitation, sounded like he was too busy to talk to me) The
care team and entertainments staff have been amazing! My nan seems fairly happy (Which is a miracle in itself) I would like to say a special thank you to the lady who works with my nan as she has gone above and beyond for her.
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Review from P C (Daughter of Resident) published on 10 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hampton Grove was Mum's happy, caring home for the last 20-months. Although quite a private person, Mum made lovely new friends with both residents and carers and enjoyed activities such a char aerobics, cake decorating and crafts. I could call or visit whenever I wanted and was always welcomed and
brought up to date with and medical needs etc. They really upped their game during the covid pandemic, quickly locking down the home, wearing PPE and having staff and residents tested. They also found ways to continue the activity programme without outside help. I have already recommended Hampton Grove to others. Thanks for all your hard work and best wishes to all the team.
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Review from J D (Daughter-in-law of Resident) published on 7 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
He is very happy living here, which is the most important thing to me. Staff are always available for any enquiries we have, especially at this time when visiting is limited.
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Review from James H (Grandson of Resident) published on 30 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Grandad has been here for 4 months. I can't express how happy I am with the care and support the home has provided. Always a fantastic team on and will always help and reassure me over the phone during these hard times.
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Review from A B (Wife of Resident) published on 27 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When visiting we find the staff very friendly and helpful and my husband is always very clean and comfortable which has been of great comfort during these troubled times knowing he is being so well looked after. With thanks.
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Review from K N (Brother of Resident) published on 24 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is an excellent home. Everything that has been asked has been answered, the staff cannot do enough to help. Very pleased and as far as I am concerned, there is nowhere better that I would want my brother to be. Thank you.
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Review from Susan S (Daughter-in-law of Resident) published on 24 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found all the staff to be caring, considerate and capable. The carers on my mother-in-law's floor know her well and seem to bring out the best in her, especially during your FaceTime on the computer. In these difficult times, it's been good to know that she is being cared for with such dedication.
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Review from M P (Grandson of Resident) published on 21 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good professional care.
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Review from S P (Daughter of Resident) published on 21 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful supportive staff. All needs are cared for promptly special thanks for the wonderful celebrations for Mother's 100th birthday, you really made up for us not being able to take Mother out (COVID-19). We met outside for 30 minutes to open cards and gifts plus a surprise cake!
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Review from Bev R (Daughter of Resident) published on 29 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This review is based on the past two months in regards to care/contact.
We have been kept informed and received regular updates as to my mother's health and well being.
The staff and management are informative, helpful and genuinely care for Mum during these awful times.
In regards to the cleanliness,
etc. this review is given on the past years Mum has been in the home.
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Review from Mandy A (Daughter of Resident) published on 29 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service as always. Amazing staff and very professional.
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Review from Kathleen M (Daughter of Resident) published on 18 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my mother entered the care home in 2014 she has been well looked after by a caring and well-managed staff. She wasn’t the easiest person to look after but the staff were always on hand to deal with any issues that she had. After five and a half years of living there, we have to say that we were
confident that she was happy and well treated. We visited every week she was there and got to know the staff really well. They were always very polite and professional and I will miss our weekly catch-ups.
I would definitely recommend to anybody who was thinking of sending a relative to a care home to Avery House/Hampton Grove.
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Review from Jennifer H (Wife of Resident) published on 14 May 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On arriving at the home I am always greeted by a smiling friendly face on the reception desk. All the carers and staff are friendly and helpful no matter what time I arrive or contact the home. My husband settled quite quickly in the home, enjoys his meals and although a shy man, is joining in with
the activities. He thinks he is at work so likes being given little tasks to do, which makes him feel valued.
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Review from B S (Daughter of Resident) published on 4 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been a resident since June 2018 following a stay in hospital. She has had spells in hospital since but with the dedication and care of the staff, together with Mum's stoic attitude, she has pulled back from the brink. Everyone remains cheery and do their very best to keep the resident's spirits
up,k especially in these particularly difficult times. Both Mum and I would like to thank everyone for all that they do.
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Current Review Score: 9.7 (9.716)

Overview of Review Score

The Review Score of 9.7 (9.716) out of 10 for Barchester Hampton Grove Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.716 for Barchester Hampton Grove Care Home is calculated as follows: ( (205 Excellents x 5) + (62 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 275 Ratings = 4.716
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Hampton Grove Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 87 registered maximum number of service users is 17.4, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Jul 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (14)

Stefan

Stefan Lupu

Job Title: Home Manager Joined: 2025

Hello, my name is Stefan, and I am working as a General Manager at Hampton Grove. I began my journey with Barchester in 2015, starting as a carer and progressing to Clinical Lead and deputy manager before becoming General Manager in September 2025.


My background includes degrees from both nursing school and law school, which equip me with a diverse skill set to enhance my ability to provide high-quality care for our residents. My continuous professional development is driven by my commitment to improving the lives of our residents, ensuring they receive the best possible support.

Joshua

Joshua Jeba Singh

Job Title: Deputy Manager Joined: 2025

Joshua Jeba Singh
Deputy Manager
Hello, my name is Joshua, and I am the Deputy Manager here at Hampton Grove.


I am thoroughly enjoying working with an amazing team and caring for our residents at the home, and getting to know their families, too.


Providing great care is very important to me, and there is nothing else in the world that I would rather be doing – I just love looking after people and making sure they are ok and safe. Our residents always have so many lovely stories too that they kindly share with me, and that is truly special.

Karen

Karen Wiles

Job Title: Receptionist

Hi, my name is Karen, and I am the Receptionist here at Hampton Grove.


I am the first person you meet at Hampton Grove and I am on hand to help with any questions new families may have regarding care, visiting or life at our beautiful home.

Mandy

Mandy Moore

Job Title: Senior Care Assistant Joined: 2011

Hi, my name is Mandy and I am a team leader here at Hampton Grove.


I work in care because supporting people to live their fullest possible life is very rewarding. At Hampton Grove, I have been privileged to work with a dedicated team who supported me to create one of the best care communities in the area. 


One of the best parts of my job is welcoming new residents, getting to know them and working together to achieve their goals.

Nicoletta

Nicoletta Vrenscan

Job Title: Unit Manager

Hi, I'm Nicoletta and I have been a Unit Manager here at Hampton Grove since 2021. 


My team and I help our residents to enjoy life to the fullest by providing all the daily assistance that each person needs. We are on hand every day to help with the smallest of tasks, and the residents all know they can count on us to be there whenever we are needed. 

Kerry

Kerry McManus

Job Title: Senior Care Assistant Joined: 2022

Hello, my name in Kerry and I'm one of the senior care assistants here at Hampton Grove. I've worked in care for over 15 years and joined the team here in January 2022. We are a very supportive team who love looking after our residents and learning from them, and one another.

Hena

Hena Shan

Job Title: Senior Care Assistant

Hi, my name is Hena and I am a Senior Care Assistant here at Hampton Grove.


I have been working at Hampton Grove for many years now and my passion since I was very young has always been looking after the elderly. 


Our residents have so many fantastic stories that they share and I really enjoy getting to know their families and friends too when they come to visit. 


I really enjoy working at Hampton Grove and nothing drives me more than providing the best possible care for all of our residents who choose to make Hampton Grove their home.

Melissa

Melissa Gollings

Job Title: Senior Carer

Hi, my name is Melissa, and I am a Senior Carer here at Hampton Grove.


My absolute goal is to make sure the team make our residents happy and provides them with all they need, along with the highest standards of care. Hampton Grove is designed to be a wonderful, homely environment for our residents, as well as offer residents the opportunity to make the most of some beautiful outdoor spaces. 

Craig

Craig Brayley

Job Title: Head Chef

Hi, my name is Craig, and I am the Head Chef here at Hampton Grove.

Cassie

Cassie Mills

Job Title: Chef

Hi, my name is Cassie and I am the Head Chef here at Hampton Grove.


Being Head Chef means that I am responsible not only for the resident's nutrition but also for ensuring that they have a wonderful dining experience. Alongside daily nutritious meals, my team and I fill the cafe with delicious cakes, create regular afternoon tea parties, host private dining events and support the Activities team with their life enrichment programme. 


I love meeting new residents and discussing their favourite foods with them. 

Paul

Paul Weedon

Job Title: Head of Maintenace Joined: 2013

Hi, my name is Paul and I am the Head of Maintenance here at Hampton Grove.


As the Head of Maintenance, I make sure the home and gardens are maintained to a high standard. We are very proud of our beautiful home and the whole team works hard to ensure that our residents enjoy living here.


It is my responsibility to make sure every resident's stay here is as comfortable as possible and I am always on hand to help residents with putting up a new picture, installing a new TV or rearranging their furniture. 


My door is always open to anyone who has an idea about improving the home in any way. 

Becky

Becky Merrington

Job Title: Activity Coordinator Joined: 2021

Hello, my name is Becky, and I am the Activity Coordinator here at Hampton Grove.

Emma

Emma Malcolm

Job Title: Hairdresser Joined: 2021

Hi, I'm Emma, the hairdresser here at Hampton Grove. I adore making our residents' day by spending 1-to-1 time with each of them to make them feel special and have a wonderful experience in our salon. Whether that's a cut, colour or perm; I'm here to help. I work on Tuesdays and Thursdays and can be booked through reception.

Peter

Peter Nightingale

Job Title: Resident Family Ambassador

Hi, I’m Peter Nightingale, the Resident Family Ambassador here at Hampton Grove.


My connection to Hampton Grove is deeply personal, as my wife, Karen, is a full-time resident here. This unique perspective allows me to understand first-hand the journey that families go through when a loved one moves into care. As an ambassador, I act as a friendly and familiar face for other residents and their families, offering a bridge between home life and our community.


You’ll often see me around the home, whether I’m socially engaging with staff and families or rolling up my sleeves to help out. I particularly enjoy getting involved with our activities programme or spending time in the garden, helping to keep our outdoor spaces vibrant and welcoming for everyone.


I’m always happy to have a chat and share my experiences, so please do say hello if you see me about!

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