Brackenfield Hall

I've read lots of the reviews of Brackenfield Hall and I don't recognise them as being about the care home that my mum lived in for 9 months. The ground floor area always seemed nice and had a good atmosphere but totally different to the EMI unit on the 1st floor which is where my mum was. There never seemed to be enough staff to cope with the number of dementia residents. My mums room was frequently dirty and on a few occasions I found poo and incontinence pads on the floor in her room. Often the door to her room was locked but no one could tell me why that was. All of her clothes and bedding were meticulously labelled but no one seemed to take any notice of that. From day 1 none of the bedding sets I'd bought were used, they all just vanished. Fundraisers for the unit never seemed to result in any improvements and activities seemed to rarely happen.Visiting at mealtimes is strictly forbidden whereas at other care homes it is encouraged. My mum was simply neglected here.

We can highly recommend Brackenfield Hall to anyone who either needs care or who have dementia.

Mums been In a couple of weeks and has really settled in .. made a few friends . The staff are really good with mum . They are extremely friendly and go above and beyond for all residents . The food is 5 star and mum looks forward to every meal !

My mum originally came in as respite but due to circumstances my mum as ended stopping in full time. My mum loves the home and we was more than happy for her stay as all the staff are very friendly and helpful..

Thank you for all the care and support.

It is almost a year since Mum moved into Brackenfield Hall as a resident and the difference this has made to her wellbeing is amazing. Mum has settled in really well and feels safe and comfortable in her new home with en-suite facilities and all her needs catered for. The staff are so caring and nothing is too much trouble for them. We are so pleased we chose Brackenfield Hall and have no hesitation in recommending this care home to anyone.

I cannot begin to say how much Brackenfield Hall Care Home has improved my mother-in-law's general health and awareness. She seems a totally different person now. Her weight has improved due to the fact she enjoys her meals. There is always a good choice at meal times and I can honestly say that the food is of a really high standard and quality. How do I know? I have had a few meals at the home and they have all been excellent, especially the meat and potato pie. It is served by friendly staff at a table for 4, so the residents can chat away to one another. My mother-in-law has regained her appetite and looks forward to 'fish & chips' on Fridays. There are many activities available which non residents can participate in if so desired. The rooms are cleaned regularly and well maintained. Every Wednesday she looks forward to having her hair cut. Special praise must go to the staff who are caring, understanding and actually listen and act on any concerns that are raised.

We visited Mum on Mother's Day and were amazed at the fabulous spread of food and drinks provided by the catering staff. Everyone thoroughly enjoyed the day and Mum was made to feel so special. It is so good to see how much progress that Mum has made since she became a resident and how much she enjoys being there. The smile on her face tells it all. Really big thanks to all the staff at Brackenfield Care home for providing her with Safety, Comfort, Dignity, Entertainment and Love.

I am very happy here the staff are kind and looking after me. My room is very comfortable and clean. I am enjoying my meals they are very tasty.

In my experience, this is more than a 5 star. The staff are really helpful, friendly and very caring to all the residents. Very high standards of cleanliness at all times. Dad thinks everyone is wonderful and he can't wait for meal times as he really enjoys the food served.

My friend has been living at Brackenfield hall a little over a year now and I visit regularly, I can honestly say my friend has improved dramatically, eating well, joining in activities overall in good health, the home is always clean and tidy and the staff are amazing.

My brother has been in the home only 2weeks and loves it the staff can't do enough for him he is very settled l think the staff are lovely too he doesn't want to go back home, the home is very clean and he is very happy with his room overall we are glad we found this home

My nan has been a resident of Brakenfield Hall since October and I couldn't wish for a better place for her to live, it was such a hard decision to place my nan in residential care but the staff at Brakenfield made the process so much easier. The home itself is clean, well-maintained and smells lovely, the staff are absolutely amazing and treat every resident like family. I truly couldn't wish for a better place. My nan is so happy and has improved so much while being here.

Absolutely brilliant staff, Nan is very settled and enjoys her time there. Very well looked after and a lovely team. My mum's auntie is also a resident and she loves it here. Keep up the amazing work you all do.

My mum has been in Brackenfield Hall going on three months now and she is very happy and content. The home is beautiful and clean, the bedrooms are very spacious with an en-suite bathroom and the staff are very caring, friendly and approachable.

Very friendly staff, my nan is very well looked after. Relatives are made to feel very welcome and any concerns or issues are dealt with in a timely manner. The home is very clean and tidy. I am very happy with how my nan has settled in.

My mum has been in Brackenfield Hall a little over a year now and couldn't be happier, she is eating well, joins in all the activities, likes going to watch the singers and has her hair done every week in the salon. The home is well decorated, very clean and all the staff are friendly, I'm glad Mum is in a home where she is well looked after but most importantly, very happy.

Mum has been in the home since January 2024 and it did take a while for her and us to settle in but it is like a second home for us now and Mum sees this as her home. The staff are polite and any issues we have are dealt with. The staff are polite and caring and Mum seems very settled now.

I have a friend in Brackenfield Hall, she was very nervous at first but the staff have been amazing, very caring and friendly. My friend seems very happy and content and says the food is lovely. The bedrooms are nice and spacious with their own bathrooms. The home is very clean and smells nice.

I like living here, the staff are nice. The food is great and my room is very clean.