Brackenfield Hall

I have been entirely satisfied with the care given to my wife during the short duration, she always seemed happy when I visited.

My friend just loves it.

My mother had a go and knocked them all down. She looked very pleased with herself. The staff keep the place meticulously clean on a regular basis obliterating any nasty smells that some homes have. Every week they have singers and other entertainment with occasional tea parties and fetes. My mother was very frail when she moved in almost six months ago but she has improved no end under their care. Well done each and every one of you.

The staff show they really care for their residents and the weekly activities, along with the visit from the hairdresser have really helped her to settle in quickly.

My mum was made to feel most welcome and in such a short time has settled in nicely. The positive attitude of the staff, weekly activities, and facilities in general have enabled my Mum to feel comfortable.

Mum is really happy here the staff are all lovely and welcoming and looking after her brilliantly. Always a lovely welcome and clean environment. She has settled in lovely and made friends with the other residents.

Mom needed to move at quite short notice. Brackenfield Hall helped make the move quick and it went without any issues. Staff and residents were supportive helping Mom to settle. Staff are friendly and regularly check on her if she is on her own. The food is of a high standard and residents are encouraged to join in activities. Mom settled in after a couple of weeks and it is nice to see her with a smile on her face.

I enjoy visiting the home, it is such a relaxed atmosphere. My relative, on residential AD, says it's her home. Everyone seems happy in the home, lots of laughter. The home is clean and lots of changes with the decor. Every time I go, there is something new added to the home, lots of staff around attending to residents. The garden area is lovely and big and used well. The staff are really kind to everyone and activities are brilliant. There was a singer on when I went, she is amazing, she got everyone up dancing, so lovely to see.

Came to visit an old friend, he seems to be doing well living in the home. Staff are really friendly, the home itself is very well kept, his room is kept clean and tidy. He seems very content and does not have any issues.

Very happy here - people are friendly. Good food. Home is nice and clean. Very satisfied.

Good meals. Would recommend to a friend.

My friend has been in here for three months now and after visiting on a regular basis I have found the care he has received first-class.

Mum is very happy and well cared for in the home. She has had ups and downs but has come through and eating and drinking again with the care from the carers, and the staff are always friendly and approachable. She likes the entertainment watching the singers and going to the bar and tearoom.

The home has accommodated my mother in a warm and caring way. She is settling in well. The management are always available if and when needed. The accommodation is clean and well-presented.

Very happy with the care home. Very friendly staff. Always helpful. Would definitely recommend the home.

Since Mum arrived in September 2023, everyone has been very supportive. The room and facilities are excellent. Mum has thrived since being in Brackenfield Hall.

I am pleased with everything about this care home.

My mother has lived in Brackenfield Hall for nearly six years and has received a high level of care and support throughout her time here. She is clean and well cared for and her personal needs are met. My mother struggles to communicate socially and will voice her concerns and opinions to me rather than staff so I would like my mother approached more frequently by staff to ask if she needs anything. On the whole, care is excellent.

P.S. I would recommend this care home.

I have given four for food as I am never there at mealtimes when they are busy. Mum seems happy with the food.