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- Winchester Heights Care Home - Avery Collection







Winchester Heights Care Home delivers premier residential, nursing, dementia, and respite care services. Boasting 98 fully furnished rooms, residents can select from an array of studio apartments, each featuring an en-suite bathroom, kitchenette, and spacious lounge area. Companion suites are also available for couples seeking additional support in their retirement years.
The residence seamlessly blends elegant and contemporary designs, incorporating a variety of amenities, including a salon, therapy room, and multiple...
Care Provided by Winchester Heights Care Home - Avery Collection
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 103 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Winchester Heights Care Home - Avery Collection for full pricing details and T&Cs.
Contact Winchester Heights Care Home - Avery Collection to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Avery Healthcare Group
- Private Owned
Person in charge
- Diana Tatpati(General Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (103)
Winchester Heights Care Home - Avery Collection Reviews (148)
Winchester Heights Care Home - Avery Collection has a Review Score of 10 (9.988) out of 10, based on 21 reviews in the last 2 years.
Over all time Winchester Heights Care Home - Avery Collection has 148 reviews.
In all of our dealings with Winchester Heights I have found them to be efficient, kind , professional and understanding in everything that has related to my wife being accepted. She has dementia and since arriving all of the assistance has been to make her feel comfortable and welcome. This is never an easy time and I have always been made welcome every visit , they listen if you have any concerns and act accordingly. Cannot recommend them any higher.
Thank you so much for your kind and thoughtful review. We are truly grateful for your lovely words and are pleased to hear that you have felt supported and welcomed throughout your wife's time with us. We understand that this can be a very difficult and emotional time for families, and it means a...
Challenging situations are faced by staff with calmness and resolved with compassion and understanding.
Meals are of a high quality, diverse selection and daily activities are well organised, inclusive and varied.
Laundry and cleaning services are well run and efficient. It is so lovely to see a place where everyone is treated as an individual and needs met accordingly.
Thank you so much for your review and for taking the time to share your experience. It means a great deal to receive such kind feedback from a fellow nurse. We are delighted that you have consistently witnessed the care, dignity and respect our team strives to provide every day. Most importantly,...
Excellent care home with a team of friendly, knowledgeable and attentive staff. Mum loves her room and enjoys the activities and events. It makes a big difference to us both knowing that she is happy and well cared for.
Thank you so much for your kind words. We're delighted to hear that your mum is happy, enjoying her room, and taking part in the activities. Our team works hard to provide a warm, caring, and supportive environment, so it means a great deal to receive such positive feedback. We're especially...
There is a lovely atmosphere in the home: people are busy, energetic, & clearly take pride in their work. Everyone we met was ready to listen, offer support, & help with anything we needed. They were wonderful with my dad, but also incredibly kind to my brother & me as we navigated the last days of his life.
Dad's room was beautiful, more like a small studio flat than a typical care home room, which made him feel safe, settled, & at peace. Knowing there was always someone right outside his door comforted him enormously.
We could not have asked for a more caring, peaceful place for Dad to spend his final days. I am deeply grateful to every member of the team.
Thank you so much for your kind and heartfelt words. We are truly honoured that you chose Winchester Heights to care for your dad. It means a great deal to hear that he felt safe, comfortable, and at peace, and that our team was able to support not only dad but also you and your brother. We will...
The care mum receives from the staff at Winchester Heights is above and beyond. Mum has made friends with all the staff and all acknowledge her whenever then pass her. Mum celebrated her 95th birthday and all staff were excited for her and presented her with a special cake and balloons. Mums face truly lit up! What a great team they all are.
Thank you so much for sharing such a heartfelt review. We're truly delighted to hear how well your mum has settled in at Winchester Heights and that she feels so connected to the team. Moments like her 95th birthday are incredibly special, and it means a great deal to us that we could help make her...
My mother moved to Winchester Heights in January very reluctantly. Unbelievably, she is very happy and settled. She enjoys the combination of her quiet room and the activities and the company, and loves all the staff. Such a relief. And when I visit her there is always a friendly welcome from everyone.
Thank you so much for sharing this lovely feedback. We are delighted to hear that your mother has settled in so well at Winchester Heights, especially after feeling reluctant at first. It's wonderful to know she enjoys the balance of her peaceful room, the activities, the companionship, and that...
My Mum needed to be transferred to a care home due to slowly deteriorating dementia. Having known the care home for a while (I am local and have been involved with the care home as the local parish Vicar) I knew she would be well looked after there... and she really was. They were adaptable, loving and thoughtful. Whenever anything was asked they were more than willing to help and support in whatever way they could. In the end my Mum was only there for 7 weeks as she died from a blood clot in the lungs. I was deeply moved when I saw the staff were themselves very upset and cried as they had got that close to her in that short time. The staff genuinely care and do their best to give what they can for all who live there. Thank you!
We were understandably extremely worried about how our 95 year old mother with dementia would settle into residential care. We were very pleasantly surprised however at how well she settled in at Winchester Heights. We were able to furnish her room with her own personal possessions to make her feel more at home and visit as often as we liked. Everything seems to be managed as well as possible - everything including mum, is kept very clean and there seem to be enough staff to provide a good level of monitoring and care. As mum had been largely confined to one room at home, with very limited social contact, it has been amazing to see her mixing and socialising with people of her own age not to mention going out on trips to the cinema and Winchester Cathedral - being at Winchester Heights has certainly improved her quality of life. The great stress and weight of responsibility of caring for someone at home has been greatly lifted which has been a huge relief.
Thank you for your feedback, we're delighted that mum has settled so well and is enjoying the activities and vibrancy of our community. It is nice that you were able to bring some furniture to personalise the room and make it feel homely, it is these extra touches that really do make a difference....
Looking for residential care for a parent is not easy; however I can say thank you to the all the team it has been made so much easier. Right from the first contact I had I knew that it was a very caring establishment. Then when I visited for the first time it was confirmed. A very welcoming atmosphere, caring, homely, comfortable and a happy place. Not only was the welcome for mum great but for my sister and myself as well. The contact with all the staff brilliant, approachable and understanding. Then we were introduced to the all the actives; something for everyone every day of the week, amazing . It comes across that the well being of each resident is a priority. I think that all is left for me to say is a hugh THANK YOU to whole team. I would recommend Winchester Heights without hesitation.
Plenty going on. Staff are always pleasant and jolly. Food is good and plenty of choice. Quite content living here.
Thank you for your feedback, it has been amazing to see how well you have settled into your new home at Winchester Heights. Enjoying the activities, food and making new friendships.
When l first came to look around for my Dad l noticed a sense of kindness and a friendly environment and felt so much warmth!.Making a decision for our loved ones is so difficult but l have never looked back and I'm so glad l made this decision. The well being of the residents is the top of their priority and the activities and entertainment is brilliant, and the care is amazing and the food is amazing! . They include the family and make you feel part of the home too and they are so approachable! I cannot fault this home and they encourage my Dad's independence and he has an input into the home and they listen to their residents and this is so lovely. I cannot recommend Winchester heights enough! Thank you for everything you do !
Nothing was ever too much trouble for the staff dealing with my Mums difficult condition.
Mum had vascular dementia and lived in The Willows (formerly Reminiscence) for 4 years from May 2021. Living nearby, I visited frequently and almost daily in her last 6 months of life. Her care was outstanding. The concierges were always helpful when I phoned to ask whether Mum was awake and warmly welcomed me and my family. The Willows staff are unfailingly kind and compassionate. Mum was unaware of time and mainly mobile so she would often join the staff at night; they would hold her hand, chat and bring her sandwiches. In the day she might join a staff meeting happily feeling part of a family. I am hearing-impaired and staff always took care to keep me abreast of changes in Mum's health. In times of crisis, they welcomed and supported me and/or my children when we came in at night to sit with Mum. I cannot speak too highly of the dedication and strong vocation of the staff creating a home for residents with dementia where everyone is respected and precious as an individual.
My mother spent the last month of her life in Winchester Heights Care Home. From the transfer to hospital to her final day, Mum was treated with such dignity and respect. Every member of staff I met were warm, friendly and kind. I cannot fault the care she received and I cannot recommend Winchester Heights highly enough.
From our first visit to Winchester Heights we were struck by its warm, welcoming family atmosphere. Moving to Winchester from their home was a massive step for my parents, but all the staff have been incredibly supportive and caring, ensuring that what could have been traumatic, was an incredibly pleasant and stress-free experience. All the staff are friendly and extremely professional. Nothing is too much trouble and the individualised care for residence is excellent. The activities available are superb and my parents are enjoying the delicious and diverse menu. It is such a pleasure to visit Winchester Heights - my parents love their new home, and so do I!
The team have all taken the time to understand my father's various needs, it's been first class treatment.
This has really helped us as a family to relax more knowing he is being very well looked after and cared for.
We are able to enjoy visiting him, nothing is too much trouble.
So very happy we chose Winchester Heights!
My Godmother came to Winchester Heights in rather a rush as she had become increasingly frail and nervous. The team there were amazing at making her feel at home. We had a long journey from Penzance and could not tell them when we would arrive however the care manager changed his shifts to be there to greet us and make sure my godmother had all the equipment, medical care etc. she required. The care team were so friendly and reassuring and the management knew the residents as individuals.
I have experienced many care homes and Winchester Heights wins hands down.
I am very happy living here and the staff are very kind. My room has a lovely view of the garden and the food is very good.
We are delighted with the quality of care we have experienced. It is noticeable how well the residents are cared for and we would particularly note the home's cleanliness and how friendly and approachable the staff are.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 02 December 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (6) & Events (0)
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 11 Feb 2025
On Sunday, 5th January, a flock of our homes joined together to celebrate National Bird Day, raising awareness about the vital role birds play in our ecosystem. Many residents took...
There are no upcoming events for Winchester Heights Care Home - Avery Collection.
Awards / Recognitions (12)
- 30 Jan 2026Recipient: Avery Healthcare Group
- 31 Jan 2025Recipient: Avery Healthcare Group
- 31 Jan 2024Recipient: Avery Healthcare Group
Meet the Team (9)


I joined the team over 10 years ago, starting as a Care Assistant in the Dementia department. Originally trained as a Paramedic, I discovered a deep passion for elderly care after working with an incredible team. I find great value in supporting the dignity and well-being of elderly individuals, and I am driven by the purpose of making a meaningful impact on their quality of life. This work gives me immense fulfilment and a true sense of purpose. My goal is to provide the highest standard of care for our residents, ensuring their lives remain meaningful, while also fostering a sense of passion and teamwork among my colleagues.

I'm Laura, Dementia Care Manager here at Winchester Heights. I have been part of the team since 2023, but I have worked in Nursing and Dementia care since 2010 in various roles. I am passionate about what I do and feel extremely lucky to have a job I love. I am dedicated to supporting our team to provide compassionate, person-centred care for individuals in our Memory Care Community that promotes their well-being; enabling them to enjoy their later years safely, in comfort and with dignity.

I joined Signature in November 2021. Before joining the Management team at Signature, I worked as an Operations Manager. My background is in hotels, and I have been enjoying it for nearly 15 years.
I am originally from France and have travelled to Italy and UK which has allowed me to speak fluently in three different languages.
Working closely with my team is really important to me, to enable us to deliver nothing but the best. I am passionate about customer service and making sure our people are being looked after, they genuinely feel cared for, valued and respected. Delivering a 5-star service is my professional focus and I am happy to bring my knowledge and experience into the care industry.

Business Administration Manager

I joined in July 2017 and I feel blessed to be part of this very special community. My main role is to offer support and advice to families who are considering bringing a loved one into our community and I take great pride in helping prospective residents learn about how we can make a positive change to their quality of life.
It makes me smile to see the difference in our residents when they come here and there is no greater reward for me than making people happy.

I have always loved the culinary arts, a talent I inherited from my grandfather, who already succeeded in his career and has been an inspiration to me from my childhood.
I studied Catering Management at a prestigious award-winning University in India SIHM. I have worked in many five-star hotels including the Taj Group of hotels in India and many luxury restaurants in the UK. I am proud to be a part of the Signature group and to help make a difference in our resident’s day as I strongly believe that food always gives everyone pleasure.

I am a hospitality professional and have worked in the hotel industry for over 12 years. Recently I joined Avery group at Winchester Heights Care Home for a new exposure. Winchester Heights Care Home is extremely accommodating. The best part is the work culture and the positive attitude of the staff towards everyone. Each department extends its help and support to others and works as a team. It is an overwhelming experience to work here.

Frequently Asked Questions about Winchester Heights Care Home - Avery Collection
What types of Care is Winchester Heights Care Home - Avery Collection registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Winchester Heights Care Home - Avery Collection have?
There are 103 Single Rooms.
What are the Facilities & Services at Winchester Heights Care Home - Avery Collection?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Winchester Heights Care Home - Avery Collection to the centre of Winchester?
1.5 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Winchester Heights Care Home - Avery Collection to verify any information. View our terms and conditions. Winchester Heights Care Home - Avery Collection has an Enhanced Service -more info.