Bramley House

My husband went into Bramley House when his increasing frailty and vascular dementia made it impossible to keep him safe at home. Before admission the Asistant manager did her utmost to assess his needs as well as my concerns for him. His heart failure and frailty made it impossibe to reach the garden from our first floor apartment and on the day he arrived, he was able to get out into the fresh air, touch the plants and listen to the birds. He tended to get depressed when not occupied with something he enjoyed and the activities manager went to great lengths to engage the residents. Sadly my husbands condition deteriorated suddenly but the end of life care was excellent and carried out with love & respect and the support given to me was wonderful.

The care staff and management are amazing people, who care so much about all the residents. We 3 daughters feel our Mum is in the best care Home and glad we made this choice.

Due to my Mum's advanced illness, her stay at Bramley house was a very short one. However, I would like to thank the staff for their help and support at such short notice. Particular thanks goes to the lady who saw us on Easter Saturday when my wife and I just turned up out of the blue asking if they could be of any help as my Mum's condition was worsening by the day. At that stage we literally didn't know which way to turn. Also a huge thank you for the help we got taking Mum from her house to the care home. Not only did this member of staff help with the move, but she comforted both my Mum and Dad at this difficult time (and me to be honest).

A thoroughly relaxing and caring experience with most likeable and helpful staff. Unfortunately the activity member of staff was away so the memory of activities is limited. The room used with a comfortable bed, chair, TV etc. was most pleasant. Would have preferred a female assistant when taking a shower.

The only reason I have moved him is because the area/lounge was very crowded, there was nowhere to go privately with him, his room was small & he did not have his own shower.

Whenever I visit, the home feels warm and welcoming. The rooms and facilities are clean and well looked after, and it's lovely to see residents enjoying freshly prepared meals together. We're very grateful to all the staff for their ongoing support, communication and compassion. It gives us real peace of mind.

I have nothing but praise for Bramley House. The staff go out of their way to keep an elderly gentleman as happy and motivated as possible, and make family and friends more than welcome during visits. On the one hand there is care, patience and concern for the infirm; on the other, when appropriate, there's cheerful, no-nonsense cajoling and hilarity. Over Christmas and New Year, the party atmosphere deserves special mention with Chef Liam preparing excellent festive meals to family members for the price of a voluntary donation. Tricia the Activities Queen drove the festivities forward with irrepressible energy and enthusiasm, the senior management team labouring furiously to keep everything running smoothly backstage with their army of devoted carers. All this spearheaded by Anna the manager under whose leadership the staff rise to any occasion, devoting long hours of individually tailored care to their charges.

Anna the manageress is extremely helpful. We live some distance from Mere and we tend to arrive at lunchtime and the food the residents have always looks extremely appetizing and as my sister suffers from Coeliac Disease they cater very well for her condition. Its nice to know that she is being cared for well.

Thanks to every one at Bramley House xxxx

I don't think I have ever been in an atmosphere where everyone seemed so happy at doing their "job". What a wonderful team they are.

The staff are not only, always on hand but are highly skilled in all emergency treatment should it be needed. I can say this as I had first hand knowledge of an incident where my husband was saved by quick and expert treatment from staff members.

I have had some experience with visiting a variety of Residential Homes and I have no hestitaion in recommending Bramley House as a friendly, caring and very efficiently run home.

Very good staff in the care of my Mother, all very polite and friendly, they spend time talking and sometimes comforting her, also putting up with her mood swings and lack of memory. They encourage her to participate and assist her to visit the grounds and garden.

Bramley House is well-run and management and carers are all competent and friendly. The house is exceptionally clean and tidy. All residents are continually spoken to and encouraged to react and participate. The atmosphere in the care home is light, friendly and positively caring. The home-cooked food is well-balanced and suited individually to each resident. Family visitors are welcome to have drinks and food free of charge. All in all, the home is absolutely to be recommended.

My mother moved into Bramley House recently and we have been delighted with the high level of care which she has received. We were allowed to decorate her bedroom with pictures and furniture to make it feel like home and the staff and managers have all been very warm in welcoming her. She requires extra assistance with manoeuvring and dressing and the staff are highly trained in using the appropriate hoists. The food and activities have been great and generally there is a very friendly team spirit amongst the staff and managers. We feel very relieved with her move to Bramley House.

I hope my husband will have a long stay at Bramley House

My mother has been there for over 10 years. She has been looked after mostly but she had a bad fall unnecessarily, leaving a bad scar on her face. Recently I visited with my sister, her hair had not been washed and her shoes had holes in their soles. We were not alerted. The carpet in her room, which is tiny (same price) is completely worn out and rucked so it is a trip hazard. I am not impressed by this home.

I can't praise Bramley House enough in the care of my mum in her last few weeks of her life. The care they gave to my mum and myself was second to none. Thank you so much. The staff were forever on hand to give me the support when I needed it.

The Bramley House team looked after our mum for nearly two years after - aged 96 - she was no longer safe in her own home. She was very well treated and cared for with great compassion during this period, particularly in her final months. We are very grateful to them.

I have no hesitation in recommending this home for either permanent or respite care. I have worked in many residential homes and Bramley House is worthy of high praise for all aspects of service!

I am so grateful to all the staff at Bramley House for their care, kindness, compassion and professionalism in looking after my father until he died. Without exception, they were respectful, gentle and calm in all their dealings with him and patient and courteous to the family. All his personal and medical needs were met in a timely manner and we could not have wished for a more peaceful end. Thank you all.