Barchester Cepen Lodge Care Home

West Cepen Way, Chippenham SN14 6UZ
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9.8 119 Reviews
  • Barchester Cepen Lodge Care Home, Chippenham
Barchester's Cepen Lodge Care Home, located just north of Chippenham town centre and next to a golf club, boasts three floors of impressive facilities surrounded by open green spaces.

Focusing on high quality, personalised care to ensure residents feel right at home, Cepen Lodge offers residential, dementia and respite support to older people. Residents have access to communal dining rooms, lounges, quiet spaces and a garden with paved footpaths and a large seating area.

The caring and friendly staff can provide care for any need residents might have and are always on hand to offer support. The activities coordinators give residents the opportunity to engage in fun activities suited to their interests.

All meals are cooked with fresh, seasonal ingredients by the in-house chef who can meet all dietary requirements.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 63 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1200
  • Self-Funded Residential Dementia Care: from £1200

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester Cepen Lodge Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Jade Hodge (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (63)
  • Single Rooms with Ensuite Wet Room (63)

Barchester Cepen Lodge Care Home Reviews (119)

9.8

Barchester Cepen Lodge Care Home has a Review Score of 9.8 (9.835) out of 10, based on 48 reviews in the last 2 years.
Over all time Barchester Cepen Lodge Care Home has 119 reviews.

Overall Experience
  • 94
  • 24
  • 1
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Date Published
  • 119
  • 9
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  • 48
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Reviewer Connection to Barchester Cepen Lodge Care Home
  • 44
  • 17
  • 12
  • 11
  • 6
  • 6
  • 5
  • 4
  • 3
  • 3
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  • 1
  • 1
  • 1
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Total of 119, showing 21-40
Review from E J (Resident) published on 17 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything we had hoped for and more.
It is a wonderful nursing home.
Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home

Thank you for your lovely words, it is a pleasure to support you here at our home.

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Review from Deborah K (Daughter of Resident) published on 16 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We've never had any dealings with care/residential homes before and we have been so happy with how wonderful the staff and home has been.
Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home

Thank you for taking the time to give us such lovely feedback.

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Review from S S (Friend of Resident) published on 16 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff here take time to get to know all the residents and make them feel at home. The home is clean and a pleasant environment with lots of activities to get involved in, they've even got their own cat!
Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home

Thank you for your feedback, this is much appreciated, we will ensure this is shared with the team.

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Review from C K (Friend of Resident) published on 16 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Polite welcome from the member of staff on reception.
My friend's relative is well looked after and happy. No concerns whatsoever.
Care staff do an amazing job.
Would recommend!
Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home

Thank you for taking the time to give us such lovely feedback, we will share this with our team.

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Review from Terry H (Sister of Resident) published on 15 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service and care staff are very friendly and nothing is too much trouble. Always willing to help.
Recommended!
Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home

Thank you, Terry, for your fabulous feedback, I'll share this with the team.

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Review from J W (Friend of Resident) published on 13 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every time I visit the home, never the same time or day, I find the home clean and tidy. The staff are all friendly. My friend is always happy.
Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home

Thank you for your wonderful feedback, we really appreciate this.

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Review from Glenys P (Daughter of Resident) published on 2 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always a very warm welcome at this lovely home. All the team are so helpful and caring. Dad is always well looked after and his room is always clean and tidy as is all the home in general. Food is served in a beautiful dining room which Dad very much appreciates. There is a wide range of activities
on offer and the team work very hard. Thank you to all team members, your hard work is so appreciated.
Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home

Thank you for your review, your feedback means so much to us.

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Review from David C (Friend of Resident) published on 2 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have experienced no unpleasantness. The staff are hard-pressed. The receptionist is very pleasant and informative.
Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home

Thank you for your review, the team work very hard here to provide excellent quality care and will be happy to hear your feedback.

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Review from Vikki H (Daughter of Resident) published on 2 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the care that my dad is receiving. Friendly staff and good communication. Dad seems happy when we visit him. Overall, very happy with the care he receives.
Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home

Thank you for such a lovely review of our care.

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Review from Ian P (Son-in-law of Resident) published on 2 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is always a friendly place. Staff are keen to help and look after residents. Rooms are always clean and looked after. Any concerns are quickly dealt with.
Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home

Thank you for such a lovely review, this is much appreciated by the team.

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Review from J C (Daughter-in-law of Resident) published on 24 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since moving into Cepen Lodge, my mother-in-law has been treated with absolute respect and kindness. She has mobility issues but has been encouraged to try a wheelchair in order to experience activities and social meal times.
Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home

Thank you so much for your lovely review; this will be shared with our team at Cepen.

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Review from Terry C (Resident) published on 15 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First-class care and staff. Food first-class.
Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home

Thankbyou for your review, we really appreciate your feedback.

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Review from L R (Son of Resident) published on 3 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
10/10 for care of Father.
Staff are excellent. They have gone beyond to help with Dad and his care.
Always kept us informed of what was happening.
Staff are professional and friendly, put the 'care' in care home. Have told everybody how good this place is.
Would move in myself.
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Review from Sally N (Daughter of Resident) published on 15 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are extremely happy with everything we've seen so far. The staff are all very helpful, friendly and caring. Nothing is too much trouble for them. My mum is very happy in the home. She thinks she is in a hotel. The meals are very good and the home is very clean throughout. There are plenty of activities
to stimulate the residents, which is very good.
Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home

Thank you for your review, we really appreciate your feedback.

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Review from T P (Daughter of Resident) published on 15 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad is getting very good care and is clean, well presented and looked after. Sadly, due to his mobility issues, he is in his room a lot. It is a relief for us to know he is safe and cared for.
Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home

Thank you for your review, we really appreciate your feedback.

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Review from Z S (Daughter of Resident) published on 15 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father has been a resident at Cepen Lodge for over three years now and continues to be very happy living there. The staff are always extremely courteous to my family and always endeavour to be helpful and informative. They have all become my family too.
Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home

Thank you for your review, we really appreciate your feedback.

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Review from M K (Resident) published on 15 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find this care home an ideal place to be. All the staff here are pleasant and nothing is too much for them.
Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home

Thankyou for your review, we really appreciate your feedback.

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Review from V W (Resident) published on 15 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent.
Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home

Thank you for your review, we really appreciate your feedback.

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Review from B B (Respite Resident) published on 14 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent. A good holiday, near home while my daughter went on her holiday. Am not ready to give up my home yet but will be happy to come later.
Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home

Thank you for your review, we really appreciate your feedback and look forward to seeing you again soon.

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Review from C H (Son of Resident) published on 13 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the facilities are excellent, and the staff are very pleasant and understanding. There seems to be a lot of entertainment and things to do most days. I understand the food is excellent and the dining room looks like a posh restaurant as well as the décor throughout the building. As you come in
they have been awarded 5 stars by a governing body. Well done to all!
Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home

Thankyou for your review, we really appreciate your feedback.

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Current Review Score: 9.8 (9.835)

Overview of Review Score

The Review Score of 9.8 (9.835) out of 10 for Barchester Cepen Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 48 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 48 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.835 for Barchester Cepen Lodge Care Home is calculated as follows: ( (476 Excellents x 5) + (85 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 565 Ratings = 4.835
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Cepen Lodge Care Home is based on 48 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 48 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Dec 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (34)

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Meet the Team (10)

Jade

Jade Hodge

Job Title: Senior General Manager Joined: 2022

Hi, my name is Jade, and I am the Senior General Manager here at Cepen Lodge. Welcome to our website!


I started working in care at 18 and knew I’d found my calling. I quickly progressed through various roles, and completed all of my qualifications, becoming Home Manager 5 years later. I’m really passionate about high-quality person-centred dementia care, and this has always been really important to me especially as a Manager, to support my team in providing. My favourite part of the job is meeting all of our residents, and finding out about their life histories and backgrounds – I’ve met some really interesting people throughout my career, and think life history plays such a vital part in someone’s care. Now I hope to use the skills I’ve learned throughout the years to provide excellent care to those at Cepen Lodge.


Please feel free to give me a call or pop in for a visit; we would be more than happy to show you our beautiful home.

Marlene

Marlene Payne

Job Title: Deputy Manager Joined: 2011

Hello, my name is Marlene and I’m the Deputy Manager at Cepen Lodge. Prior to this, I was the Community Manager for our general residential community. I have worked at Cepen Lodge for 11 years now and completed professional training to get to my current position. I am passionate about my job, and caring for our residents here at Cepen Lodge – some of whom have been here since I started, and are like a second family!

Sean

Sean Harvey

Job Title: Team Leader Joined: 2015

Hello, my name is Sean, I have worked at Cepen Lodge since 2015 across various roles and departments. I have now worked my way up to Team Leader with the support of Barchester, and I’m studying my level 3.


My experience at Cepen Lodge has given me knowledge in all areas, but I especially enjoy my role as Team Leader as I have direct contact with our residents and their loved ones. I get to know our residents really well and enjoy meeting their families and involving them in their care.

Lindsey

Lindsey Woods

Job Title: Home Administrator Joined: 2020

Hello, my name is Lindsey, and I am the Home Administrator, I joined the team in 2020, and I manage the accounts and financial records here at Cepen Lodge.

Anita

Anita Williams

Job Title: Activity Co-Ordinator Joined: 2018

Hello. My name is Anita, and I have worked at Cepen Lodge for 5 years. I started as a Senior Care Assistant and now I am the Activities Coordinator, which I really enjoy. I love the interaction with our residents and making their days enjoyable. I am always thinking of new activities and events, and ways to engage with our local community for our residents' benefit. Cepen Lodge is a great team that I am proud to be a part of.

Kelly

Kelly Kimber

Job Title: Administration Assistant Joined: 2020

Hello, my name is Kelly. I joined the team in 2020 and I am an Admin Assistant here at Cepen Lodge.  I love working on Reception as I get to meet the families of our Residents and show people around our lovely home. I also enjoy the administration part of my job. We have a lovely team here at Cepen Lodge and I am lucky to be a part of it.

Zoe

Zoe Baggs

Job Title: Receptionist Joined: 2015

Hello, my name is Zoe and I have worked at Cepen Lodge as a receptionist since 2015. I enjoy showing people around our home and answering any questions they have about Cepen Lodge. We all work together as a team and I will help with residents too, making them drinks and chatting with them as I go about my day.

Abigail

Abigail Peare

Job Title: Senior Care Assistant Joined: 2022

Hello, my name is Abigail, and I am a senior care assistant here at Cepen Lodge. I started working in care in 2017 and prior to that, I cared for family members. When I realised how much I loved looking after my family, I decided to start this as my career. I started as a carer and was soon promoted to Shift Lead at my previous job, and I have now worked my way up to be a senior at Cepen Lodge.


I am aiming to start completing my Level 3 Qualification in Health & Social Care Leadership. I joined Cepen Lodge in 2022 and I love looking after the residents and being part of the team.

Tracey

Tracey White

Job Title: Care Assistant Joined: 2010

Hello, my name is Tracey and I have worked at Cepen Lodge for 13 years as a Care Assistant. I love supporting residents with their daily needs and life enrichment, and I love working as part of a team to help the residents live to the fullest.


I am passionate about making a difference in our residents' lives and am very proud to say I work at Cepen Lodge.

Mark

Mark Graham

Job Title: Second Chef Joined: 2022

Hello, my name is Mark and I am the second Chef here at Cepen Lodge. I really enjoy working with the residents and not only ensuring their food is nutritious, but it is to their taste.

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