Barchester Cepen Lodge Care Home

West Cepen Way, Chippenham SN14 6UZ
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9.8 118 Reviews
  • Barchester Cepen Lodge Care Home, Chippenham
Barchester's Cepen Lodge Care Home, located just north of Chippenham town centre and next to a golf club, boasts three floors of impressive facilities surrounded by open green spaces.

Focusing on high quality, personalised care to ensure residents feel right at home, Cepen Lodge offers residential, dementia and respite support to older people. Residents have access to communal dining rooms, lounges, quiet spaces and a garden with paved footpaths and a large seating area.

The caring and friendly staff can provide care for any need residents might have and are always on hand to offer support. The activities coordinators give residents the opportunity to engage in fun activities suited to their interests.

All meals are cooked with fresh, seasonal ingredients by the in-house chef who can meet all dietary requirements.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 63 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1200
  • Self-Funded Residential Dementia Care: from £1200

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester Cepen Lodge Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Jade Hodge (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (63)
  • Single Rooms with ensuite Wet Room (63)

Barchester Cepen Lodge Care Home Reviews (118)

Total of 118, showing 1-20
9.8

Barchester Cepen Lodge Care Home has a Review Score of 9.8 (9.836) out of 10, based on 48 reviews in the last 2 years. Over all time Barchester Cepen Lodge Care Home has 118 reviews.

Overall Experience

  • 93
  • 24
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Date Published

118
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Review from Sue C (Daughter of Resident) published on 2 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very happy living at Cepen Lodge and family are usually able to visit her on a regular basis.
However, it is very reassuring to know, as we have seen, that when we are away on holiday or unable to visit for other reasons, Mum's care and engagement with activities is well led and supported by
the staff team.
This is so important to us as Mum can find communication difficult but stimulation from dining with other residents & other social situations and activities hugely beneficial to her. Thank you to all the Cepen Lodge Team.

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Review from Barbara G (Next of Kin) published on 27 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has recently been there for two weeks respite
I can't thank the staff enough for their kindness and care given to him , as he has dementia and many health problems
They encouraged him to join in with a couple of activities going on , which was great
Food and accommodations was great
All the staff were so kind to me too, informing me of everything to do with my husbands health and needs
Will definitely be happy to take him there again, when I need a rest
A big thank you to everyone at Cepen Lodge

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Review from C E (Daughter of Resident) published on 9 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very welcoming environment, especially reception. Reception staff always welcoming & helpful. Activities staff lovely and enthusiastic. Room & communal areas always pristine. Staff on the floors bit more variable but generally very kind. It is sometimes difficult to find staff on the floor. Sometimes
a few of them are sitting by residents just scrolling through their phone, which seems a bit unprofessional. Otherwise all great - thank you.

Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home

Thank you for your lovely review, I will share your feedback with the team as this is really important to us. We have switched to a digital care planning system recently, so this will be why you see staff using their handsets to document care and support given in communal areas. We document all care given in real-time to improve the accuracy of our documentation, and to free up staff time to be able to spend engaging with residents. If you'd like to share any further comments with me at all, my door is always open to chat.

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Review from J C (Respite Resident) assisted by family/friend published on 7 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I really enjoyed my weeks stay - no problems whatsoever.

Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home

Thankyou for your wonderful review, we loved having you here to stay with us and look forward to seeing you again soon.

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Review from K P (Daughter of Resident) published on 6 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We had a lovely lunch today lemon chicken, mash and veg. Dad prefers everything separate (rather than like a stew). He loves the fruit at the start rather than soup. Maybe over summer they could have salads? Dad loves all the puddings.

Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home

Thankyou for your kind words and lovely review of the care we give for Dad. We hold quarterly menu planning meetings with our residents, and most definitely will include some cold options for the summer. We will make sure your comments about Dad's food are passed to the team to incorporate into his support plans.

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Review from Julia B (Daughter of Resident) published on 2 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are amazing! Dad received care & kindness at all times. He is treated with respect. He is greeted by his name, the staff go the extra mile & genuinely care for the residents. Maintenance/cleanliness & catering are all top notch - it seems to be an amazing team of like-minded staff giving their
best to the care of elderly & vulnerable. The family is so pleased that our dad lives at Cepen Lodge. Thank you!

Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home

Thankyou so much for your lovely words! We really appreciate this and will share with the team.

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Review from J H (Friend of Resident) published on 23 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a friendly atmosphere, I visit regularly to see my friend who has lived at Cepen Lodge for the past year.

Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home

Thankyou so much for your lovely words about our home, and the care we provide. The team are always so grateful to hear your feedback.

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Review from Kevin T (Husband of Resident) published on 5 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is a resident of Cepen Lodge care home and has been for two years. Cepen Lodge really is home from home, the staff are truly amazing, nothing is too much trouble. My wife frequently attends the activities that take place at Cepen which is so good for her. I would highly recommend this home to
anyone.

Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home

Thankyou for your feedback, we really appreciate your review and lovely comments about the team and our home.

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Review from Caroline H (Respite Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following recent surgery, I spent 2 weeks respite care at Cepen Lodge. One of the best decisions I have made!
Arriving at the home I immediately felt part of a genuinely caring community. All the staff were wonderful, caring and professional. The accommodation was of a high standard, the food was
excellent and the activities for residents enjoyable and varied. I was sad to leave, and should I need respite or longer-term care in the future, I would choose Cepen Lodge without hesitation. Thank you to all the staff and residents for making my stay so enjoyable and life-affirming.

Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home

Thankyou so much for your review, we were all very sad to see you leave but glad you enjoyed your stay with us. We look forward to seeing you again!

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Review from David R (Son-in-law of Resident) published on 19 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my father-in-law and mother-in-law are residents at Barchester Cepen Lodge Care Home.
During the last eight months, they received excellent care from the care team. They both have medical issues and the staff have been very engaged in their care needs and ensuring that their local GP has all of
the relevant details of their medical conditions.
The staff are very supportive of our loved ones in their care and also to our wider family wishes, comments and requests
Rooms are spotless, communal areas are beautiful and social events are numerous and well-attended both by residents and their families
We could not wish for a better environment for our family members to live in.
Great management team, care team, social team, chefs and housekeeping.
Keep up the great work Cepen Lodge.

Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home

Thankyou for your feedback and lovely words, we will make sure this is shared with the team. We really appreciate your review.

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Review from Bob T (Husband of Resident) published on 16 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is very well cared for here at Barchester Cepen Lodge Care Home, such that I don't have any worries about her welfare or her health which takes a lot of pressure from myself as I am not very mobile now.

Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home

Thank you so much, Bob, for your lovely words, we are so glad we can support you both.

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Review from Teresa P (Daughter of Resident) published on 1 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Am very happy with the care my mother is having.

Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home

Thank you for your review, we will share this with the team, we are so happy that you chose us for Mum's care.

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Review from Deborah T (Daughter of Resident) published on 14 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff at Cepen Lodge enough. They are always friendly, polite and helpful. I have the comfort in knowing they all know my mum and do an excellent job meeting her needs. The daily activities are great and I love seeing my mum getting involved. I have peace of mind knowing Mum is well
cared for, safe and happy.

Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home

Thank you so much for your wonderful review of our home and the care we support Mum with. It means so much to us.

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Review from Ian C (Friend of Resident) published on 23 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the staff very friendly and approachable, they looked after my friend very well, the premises is very much to a high standard and I would recommend the establishment to anyone who is looking for a home for themselves or a loved one.

Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home

Thank you for your lovely feedback, this is really important to us.

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Review from S C (Granddaughter of Resident) published on 23 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Each time we visit, the staff are very friendly and accommodating. Grandma is a lot bright in herself and seems to have settled in well here. There are always lots of activities for her to do and she is always clean and dressed nicely when we see her.
The facilities are also of a high standard.

Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home

Thank you so much for your kind words, we are really proud of the care our team provide.

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Review from S I (Friend of Resident) published on 12 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend had been living at Barchester Cepen Lodge Care Home for many years but sadly, passed away last month. When I had visited her, I found the home very welcoming, clean and the staff exceptionally kind and friendly.
And my friend always commented on how happy she was here and what lovely activities
the home offered.
I wouldn't hesitate to recommend Cepen Lodge to anyone and I shall miss visiting.

Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home

Thank you for your lovely words, we really appreciate your feedback.

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Review from Christine C (Daughter of Resident) published on 4 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cepen Lodge is like a 5-star hotel and the care staff are attentive, very friendly but highly professional. They have a genuine desire to make all residents and their visitors feel welcome. There are plenty of activities on offer if you would like to join in or enjoy the peace of your own highly spacious
and comfortable room.

Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home

Thank you for your lovely feedback; we really appreciate your kind words and will share this with our team.

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Review from N J (Resident) published on 17 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I arrived at Barchester Cepen Lodge Care Home from hospital on Tuesday 30th April 2024 as a resident, where I joined my wife, who had been admitted as a resident a few days earlier. I/we have been treated with dignity throughout my/our time at Barchester Cepen Lodge Care Home and have found all members
of staff to be most helpful, good-natured and most patient with their residents' care/ I/we are very happy here and plan to stay at this nursing home.

Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home

Thank you for your wonderful review, it is a pleasure to support you and your wife here at Cepen Lodge.

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Review from Kathryn R (Daughter of Resident) published on 17 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents have recently been at Barchester Cepen Lodge Care Home for respite care after hospital stays. Although the whole family were a little anxious about such a big change, it was made very easy and stress-free by friendly, caring and professional staff. In a very short time, my parents have
become very familiar with their surroundings and all the wonderful people who help care for them. In fact, they love it so much they have decided to make it their permanent home.

Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home

Thank you for your kind words, your feedback is so important to us.

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Review from E J (Resident) published on 17 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything we had hoped for and more.
It is a wonderful nursing home.

Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home

Thank you for your lovely words, it is a pleasure to support you here at our home.

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Current Review Score: 9.8 (9.836)

Overview of Review Score

The Review Score of 9.8 (9.836) out of 10 for Barchester Cepen Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 48 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 48 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.836 for Barchester Cepen Lodge Care Home is calculated as follows: ( (479 Excellents x 5) + (85 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 568 Ratings = 4.836

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Cepen Lodge Care Home is based on 48 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 48 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Dec 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (34)

Meet the Team (10)

Jade

Jade Hodge

Job Title: Senior General Manager

Joined: 2022

Hi, my name is Jade, and I am the Senior General Manager here at Cepen Lodge. Welcome to our website!


I started working in care at 18 and knew I’d found my calling. I quickly progressed through various roles, and completed all of my qualifications, becoming Home Manager 5 years later. I’m really passionate about high-quality person-centred dementia care, and this has always been really important to me especially as a Manager, to support my team in providing. My favourite part of the job is meeting all of our residents, and finding out about their life histories and backgrounds – I’ve met some really interesting people throughout my career, and think life history plays such a vital part in someone’s care. Now I hope to use the skills I’ve learned throughout the years to provide excellent care to those at Cepen Lodge.


Please feel free to give me a call or pop in for a visit; we would be more than happy to show you our beautiful home.

Marlene

Marlene Payne

Job Title: Deputy Manager

Joined: 2011

Hello, my name is Marlene and I’m the Deputy Manager at Cepen Lodge. Prior to this, I was the Community Manager for our general residential community. I have worked at Cepen Lodge for 11 years now and completed professional training to get to my current position. I am passionate about my job, and caring for our residents here at Cepen Lodge – some of whom have been here since I started, and are like a second family!

Sean

Sean Harvey

Job Title: Team Leader

Joined: 2015

Hello, my name is Sean, I have worked at Cepen Lodge since 2015 across various roles and departments. I have now worked my way up to Team Leader with the support of Barchester, and I’m studying my level 3.


My experience at Cepen Lodge has given me knowledge in all areas, but I especially enjoy my role as Team Leader as I have direct contact with our residents and their loved ones. I get to know our residents really well and enjoy meeting their families and involving them in their care.

Lindsey

Lindsey Woods

Job Title: Home Administrator

Joined: 2020

Hello, my name is Lindsey, and I am the Home Administrator, I joined the team in 2020, and I manage the accounts and financial records here at Cepen Lodge.

Anita

Anita Williams

Job Title: Activity Co-Ordinator

Joined: 2018

Hello. My name is Anita, I have worked at Cepen Lodge for 5 years, I started as a Senior Care Assistant and now I am the Activities Coordinator which I really enjoy, I love the interaction with our residents and making their days enjoyable. I am always thinking of new activities and events, and ways to engage with our local community for our resident's benefit. Cepen Lodge is a great team that I am proud to be a part of.

Kelly

Kelly Kimber

Job Title: Administration Assistant

Joined: 2020

Hello, my name is Kelly. I joined the team in 2020 and I am an Admin Assistant here at Cepen Lodge.  I love working on Reception as I get to meet the families of our Residents and show people around our lovely home. I also enjoy the administration part of my job. We have a lovely team here at Cepen Lodge and I am lucky to be a part of it.

Zoe

Zoe Baggs

Job Title: Receptionist

Joined: 2015

Hello, my name is Zoe and I have worked at Cepen Lodge as a receptionist since 2015. I enjoy showing people around our home and answering any questions they have about Cepen Lodge. We all work together as a team and I will help with residents too, making them drinks and chatting with them as I go about my day.

Abigail

Abigail Peare

Job Title: Senior Care Assistant

Joined: 2022

Hello, my name is Abigail, and I am a senior care assistant here at Cepen Lodge. I started working in care in 2017 and prior to that, I cared for family members. When I realised how much I loved looking after my family, I decided to start this as my career. I started as a carer and was soon promoted to Shift Lead at my previous job, and I have now worked my way up to be a senior at Cepen Lodge.


I am aiming to start completing my Level 3 Qualification in Health & Social Care Leadership. I joined Cepen Lodge in 2022 and I love looking after the residents and being part of the team.

Tracey

Tracey White

Job Title: Care Assistant

Joined: 2010

Hello, my name is Tracey and I have worked at Cepen Lodge for 13 years as a Care Assistant. I love supporting residents with their daily needs and life enrichment, and I love working as part of a team to help the residents live to the fullest.


I am passionate about making a difference in our residents' lives and am very proud to say I work at Cepen Lodge.

Mark

Mark Graham

Job Title: Second Chef

Joined: 2022

Hello, my name is Mark and I am the second Chef here at Cepen Lodge. I really enjoy working with the residents and not only ensuring their food is nutritious, but it is to their taste.

Frequently Asked Questions about Barchester Cepen Lodge Care Home

What types of Care is Barchester Cepen Lodge Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Barchester Cepen Lodge Care Home have?

There are 63 Single Rooms.

What are the Facilities & Services at Barchester Cepen Lodge Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barchester Cepen Lodge Care Home to the centre of Chippenham?

1.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Cepen Lodge Care Home to verify any information. View our terms and conditions. Barchester Cepen Lodge Care Home has an Enhanced Service - more info.