Situated to the north of Chippenham town centre, adjacent to the golf club and surrounded by open green spaces, Cepen Lodge is a warm and inviting residence close to local amenities. The home offers residential, dementia, palliative, and respite care. With 63 bedrooms divided between residential and dementia care units, professionals think carefully about the type of room each resident needs.
Bedrooms are set across three floors and each floor has two or three lounges and its own dining room, meaning peace and quiet is never far away. All furnishings and decor throughout the home are of an exceptionally high standard. There is also an accessible garden with paved areas for walking with ease and there is also a large seating area with a pagoda covered in fresh flowers - perfect for outdoor socialising.
Meals are freshly prepared on site by trained chefs to provide residents with a variety of tasty, nutritious meals from a daily menu. Special dietary requirements are catered for.
A dedicated member of staff, the recreation and activities coordinator, oversees a busy programme of events. Residents and their relatives are encouraged to have input to ensure everyone is kept engaged and fulfilled. There are daily in-home activities, as well as special events and regular excursions.
Care workers understand that moving into Cepen Lodge will be a considerable transition, but it's one they try to make feel as easy as possible. By helping you arrange your room just the way you like, or bringing you your daily newspaper, they'll do the little things that make the biggest difference.
Group: brighterkind
Person in charge: Jane Jones (Home Manager)
Local Authority / Social Services: Wiltshire Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 63 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment
Specialist Care Categories: Alzheimer's • Cancer Care • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment
Admission Information: Ages 65+.
Single Rooms: 63
Rooms with ensuite WC: 63
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Cepen Lodge Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.5 (maximum of 10) for Cepen Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 27 Reviews over all time. This Average Rating is also the rating value for Cepen Lodge Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 16 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.494 for Cepen Lodge Care Home is calculated as follows: ( (191 Excellents x 5) + (100 Goods x 4) + (25 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 320 Ratings = 4.494
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for Cepen Lodge Care Home is based on 16 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 12.6 positive Reviews (63 registered maximum number of service users ÷ 5). 16 Reviews ÷ 12.6 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Cepen Lodge Care Home has a Review Score of 9.5 (9.494) from 27 Reviews
Review submitted from a Website Submission by Elizabeth P (Daughter of Resident) on Tuesday 24 April 2018. Relates to April 2018.
So grateful I found Cepen Lodge. After my initial visit, I didn't bother to look anywhere else as I realised this was The One.
Myself, my brothers and our extended family are full of praise and so appreciative for the sensitive quality of care your excellent staff provide. We all feel confident that my mother is safe and you will do your best to provide for her needs. That means a lot when many of us live so far away.
I'm very pleased that she is taken to Malmesbury Abbey regularly for Communion as she is a committed Christian. She enjoys her lunchtime glass of wine and I thought the the G & T event was just up her street.
She is visited regularly by her Vicar from Marshfield and Mother says would be interested in offering regular Communion for your residents. Something well worth considering?
How likely would you be to recommend Cepen Lodge Care Home? Extremely Likely
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Review submitted from a Postal Card by W T (Husband of Resident) on Monday 19 March 2018. Relates to February 2018.
Very clean and tidy. Nice good size room and en-suite. Staff very friendly and helpful. Food very good quality and presentation. Portions slightly small but plenty of snacks available 24/7.
How likely would you be to recommend Cepen Lodge Care Home? Likely
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Review submitted from a Postal Card by J H (Daughter of Resident) on Tuesday 27 February 2018. Relates to January 2018.
My mum was treated with care and respect the day she arrived. Her room was tastefully decorated and very comfortable. All the staff were wonderful very cheerful, especially the entertainments staff - very valuable. Even with a Flu breakout, they worked extremely hard, looking out for the residents' wellbeing and keeping everyone safe. The food is second to none.
How likely would you be to recommend Cepen Lodge Care Home? Likely
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Review submitted from a Website Submission by Aileen R (Daughter of Resident) on Monday 5 February 2018. Relates to February 2018.
Excellent care. Staff very helpful, friendly and always willing to help. Very good at keeping us informed on anything that needs sorting. The activities are great I am so impressed with the range and variety of the activities. Thank you to all the staff.
How likely would you be to recommend Cepen Lodge Care Home? Extremely Likely
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Review submitted from a Website Submission by Dawn J (Daughter of Resident) on Tuesday 30 January 2018. Relates to January 2018.
My mother has been in Cepen Lodge for a month following several months in hospital/nursing home. Mum has complex physical and mental health conditions and has also recently moved from Kent to Wiltshire which was extremely stressful for her and the family. Therefore we were very concerned to ensure that we chose the right care home and mum would be happy and safe. I have visited mum most days and right from the start, I had the strong impression of a professionally run and very caring environment that really does treat the residents as individuals. Mum has settled in quicker than expected and I cannot imagine anywhere else better suited to her. The daily activities make a real difference to mum's wellbeing and she is now starting to make friends. I am delighted to see this, given that she has lived on her own and has been very isolated for many years. The activity co-ordinators go well above and beyond the call of duty and really do spend time reassuring mum and building her confidence.
How likely would you be to recommend Cepen Lodge Care Home? Extremely Likely
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Review submitted from a Postal Card by Susan M (Daughter-in-law of Resident) on Friday 12 January 2018. Relates to January 2018.
Most importantly my father-in-law enjoys living at Cepen Lodge. He enjoys a range of activities including guest singers and dominos club. The carers at Cepen Lodge do an amazing job and father-in-law is extremely happy with his care.
My husband and I both feel that he could not be anywhere better. The staff are so friendly and keep us informed as to how he is doing. We visit him daily and know everyone very well. In my opinion, the care home far exceeds our expectations.
How likely would you be to recommend Cepen Lodge Care Home? Extremely Likely
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Review submitted from a Postal Card by Janet S (Daughter of Resident) on Thursday 11 January 2018. Relates to December 2017.
My father was resident in Cepen Lodge for 18 months until he sadly passed away very recently. During his stay there he received excellent care from the staff, even towards the end of his life when things got very difficult. I cannot praise the staff enough, they looked after my father in a warm, helpful and very caring way at all times. The facilities are excellent, each room is comfortably furnished and has en-suite toilet facilities and shower. It feels more like a hotel rather than a care home. Activities are arranged every day inside the home and there are frequent visits to nearby places outside the home. My father was always complimentary about the care he received and that gave me peace of mind because I know he was happy in his new home. Cepen Lodge has many benefits and qualities but if I have to pick one it would be the level of care my dad received during his stay... It was fantastic. The staff were just wonderful and I sincerely thank them all.
How likely would you be to recommend Cepen Lodge Care Home? Extremely Likely
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Review submitted from a Postal Card by Richard B (Husband of Resident) on Wednesday 10 January 2018.
Good
How likely would you be to recommend Cepen Lodge Care Home? Extremely Likely
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Review submitted from a Website Submission by Alan S (Son of Resident) on Sunday 31 December 2017. Relates to December 2017.
My mother celebrated her 90th Birthday last week and we invited around 14 relatives to a buffet at Cepen Lodge, managed by the staff. Not only was the service and standard of food excellent but the staff went out of their way to make the day really special. I would like to thank everyone at Cepen Lodge for their hard work and for the high standard of care they provide all year round.
How likely would you be to recommend Cepen Lodge Care Home? Extremely Likely
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Review submitted from a Website Submission by Andrew (Son of Resident) on Friday 1 December 2017. Relates to November 2017.
We are highly delighted with the choice of care home we made for our mother. She has settled in well with the help and support of the experienced and professional staff, nothing is too much trouble. Cepen Lodge Care Home made a very difficult decision easier to accept for both mother and ourselves.
How likely would you be to recommend Cepen Lodge Care Home? Extremely Likely
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Review submitted from a Postal Card by P R (Son of Resident) on Monday 27 November 2017. Relates to November 2017.
My mother stayed two nights in order to visit a friend who is a resident. She was pleased with the care provided and the facilities. She was, however, disappointed with the food and found the bed uncomfortable. I noticed that when I collected her she was still wearing the same clothes as when she arrived and had only changed her underwear once.
I thought staff might have encouraged her to put on fresh clothes. Overall she and I were satisfied with the experience. I found the staff welcoming and attentive to my mother. I think it would be inappropriate to recommend or otherwise as we live so far away from the provider.
How likely would you be to recommend Cepen Lodge Care Home? Neither Unlikely or Likely
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Rebekah Saint, Marketing Administrator at Cepen Lodge Care Home responded to this review on 08 Dec 2017:
Thank you for your feedback. The team will be very happy that you are pleased with the care provided to your mum and the facilities. It’s great to hear feedback on other aspects of our service. We offer to change the bed if people staying with us don’t find their current one comfortable. This was offered at the time but not taken up. We try to respect the wishes and dignity of anyone staying in our home and do encourage changes of clothing where appropriate. In this case, your mum chose her own clothes for the day, which the team felt needed to be respected. Thank you for your positive comments, we were very happy that your mum stayed with us when visiting her friend and would be pleased to welcome her back at any time – if she decides to stay with us again, we’ll try to make her favourite meal as dining should always feel special.
Review submitted from a Postal Card by E H (Sister of Resident) on Thursday 27 July 2017. Relates to July 2017.
My sister has been a resident for 7 years and has always seemed happy in the home. After seeming to go downhill last year, she has improved this year with more interest and is eating well again.
How likely would you be to recommend Cepen Lodge Care Home? Extremely Likely
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Review submitted from a Postal Card by Jane F (Daughter of Resident) on Friday 21 July 2017. Relates to July 2017.
The staff are friendly and helpful and my mother is well settled at Cepen Lodge Care Home. Mummy has a good rapport with her carers and definitely has her particular favourites. The hairdressing facilities do not match what would be the case in a salon and are in need of improvement eg. No back wash basin, no capes, no electric clippers and no setting lotion. I must say that there are occasions when the phone is not answered, particularly at weekends and often when I take my mother back home in the evenings. The home appears to be very short staffed.
How likely would you be to recommend Cepen Lodge Care Home? Likely
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Jane Jones, Home Manager at Cepen Lodge Care Home responded to this review on 04 Aug 2017:
Thank you for your comments, we always welcome feedback as we strive to continually improve our care. Our priority is always the comfort and safety of our residents. We are required by the CQC to deploy sufficient numbers of suitably qualified, competent, skilled and experienced staff to make sure that they can meet the needs of our residents. We take pride in providing a higher level of personalised care for all our residents. As a home manager I operate an open door policy, and if you would like to discuss the matter in any more detail, I would be happy to meet with you at your earliest convenience.
Review submitted from a Website Submission by David L (Son of Resident) on Friday 21 July 2017. Relates to July 2017.
My mother has been a resident for over 18 months and I cannot praise enough the care she is given, great attention to her personal needs and quirks. The staff all cannot do enough for her, the food is excellent. I have visited at all different times of the day and night and the care is always the same. Great care taken over her medication needs and liaison with her own doctor.
How likely would you be to recommend Cepen Lodge Care Home? Extremely Likely
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Review submitted from a Postal Card by Dianne P (Daughter of Resident) on Wednesday 19 July 2017. Relates to July 2017.
Cepen Lodge Care Home made my mother with dementia extremely welcome. She was understandably very confused at the onset but with their care and patience with her she has now settled and is very happy and content. After 2 and a half weeks it is like I have got my real mother back, not a frightened withdrawn and depressed lady that she had become living on her own. I can't thank Cepen Lodge Care Home enough.
How likely would you be to recommend Cepen Lodge Care Home? Extremely Likely
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Review submitted from a Website Submission by Martyn S (Son-in-law of Resident) on Monday 10 July 2017. Relates to July 2017.
My Mother in law was in the home for one week for respite care while I had a holiday.
She was very well looked after, the food was good and the staff told me she had eaten very well.
The staff very friendly and helpful which made the process easy as this was her first visit.
How likely would you be to recommend Cepen Lodge Care Home? Extremely Likely
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Review submitted from a Postal Card by Aileen R (Daughter of Resident) on Thursday 8 June 2017. Relates to June 2017.
The staff at Ceper Lodge are always kind, considerate and most helpful. They treat my mother with respect and she is also treated with the utmost dignity.
Their care of my mother has been excellent and the communication with the family is excellent. they have helped me sort out my mother's affairs with patience and their knowledge has been a life saver for me. I can't thank them all enough for their care and support.
A brilliant hard working team.
How likely would you be to recommend Cepen Lodge Care Home? Extremely Likely
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Review submitted from a Website Submission by Fiona S (Granddaughter of Resident) on Friday 10 March 2017. Relates to January 2017.
Can't thank them enough for taking good care of my Nan right up to the day sadly she passed only a short while after being diagnosed with cancer. She loved living there and was very happy, only had good things to say. They were always happy to chat if we needed to and during her final weeks kept us up to date as much as possible.
How likely would you be to recommend Cepen Lodge Care Home? Extremely Likely
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Review submitted from a Postal Card by F W (Resident) on Wednesday 28 September 2016. Relates to September 2016.
Did not like the room being by car park because of fumes. Request to replace light bulb over the mirror in the en suite was not adhered to in the whole of the two-week stay. Staff very friendly and helpful.
How likely would you be to recommend Cepen Lodge Care Home? Likely
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Review submitted from a Postal Card by Pauline B (Daughter of Resident) on Wednesday 7 September 2016. Relates to August 2016.
Absolutely delighted with the care and attention that was given to mum for her week of respite care. Nothing was too much trouble. Mum looks happier and healthier than she has done for a long time. Thank you.
How likely would you be to recommend Cepen Lodge Care Home? Extremely Likely
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Review submitted from a Postal Card by M.W. (Resident) on Wednesday 3 August 2016. Relates to July 2016.
I have been in this home for 4 year plus now and I am completely satisfied with all I have ticked, really happy.
How likely would you be to recommend Cepen Lodge Care Home? Extremely Likely
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Review submitted from a Postal Card by Diane B (Wife of Resident) on Friday 29 July 2016. Relates to July 2016.
My husband has had dementia for over 4 years and I was finding it increasingly difficult to look after him at home. Initially I was looking for a placement for 2 weeks respite, mainly for his welfare, as I realised I was unable to provide the level of care needed. My friend and I arrived at Cepen Lodge one Friday evening without an appointment and we were greeted warmly by the manager. She talked through all our needs and expectations sympathetically. We were then shown the dementia floor - all rooms were light and airy, pleasantly decorated with en suit facilities and a major bonus - a resident cat! I subsequently returned with my husband for an assessment and we decided Cepen Lodge would be an ideal home for him. He settled in really quickly and has never asked to leave. All the staff are helpful, kind, encouraging, treat him with dignity and go the extra mile. The manager and her assistant are exemplary, they have helped me through several crises and concerns. They are always willing to discuss our point of view, to arrive at a satisfactory outcome for all parties, nothing is too much trouble. A recent trip to the zoo was a great success. I feel confident all my husbands needs will be met at Cepen Lodge - he is happy and settled.
How likely would you be to recommend Cepen Lodge Care Home? Extremely Likely
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Review submitted from a Postal Card by Geoff P (Resident) on Tuesday 10 May 2016. Relates to April 2016.
I get looked after very well, in all areas.
How likely would you be to recommend Cepen Lodge Care Home? Extremely Likely
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Review submitted from a Website Submission by Sandra P (Daughter of Resident) on Sunday 8 May 2016. Relates to March 2016.
I am so glad my mum has spent the last 6 months of her life with you. Her last days of care were made so much better with the care an attention given by the amazing staff I cant say enough thank yous to them.
How likely would you be to recommend Cepen Lodge Care Home? Extremely Likely
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Review submitted from a Postal Card by P J (Daughter of Resident) on Wednesday 13 April 2016. Relates to April 2016.
Mum has been in Cepen Lodge for three years. With the patience and care from the staff she accepts it as her home and feels settled and secure. She suffers from dementia and remembers four of the carers who look after her but is continually amazed at how kind the "unknown" people are always friendly and willing to help when she becomes confused. The staff keep me fully informed on health issues and are quick to call in a doctor if they are worried. I leave mum at the end of the day knowing that she is well looked after with plenty to occupy her until my next visit.
How likely would you be to recommend Cepen Lodge Care Home? Extremely Likely
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Review submitted from a Postal Card by T W (Husband of Resident) on Monday 15 February 2016. Relates to February 2016.
At times the staff seem more interested in getting their own lunch that helping residents that need assistance. Reception staff are very helpful and friendly. Since my wife has been in care there has been a few issues down to medication. These issues I believe are not down to care home but are admin issues at the suppliers. On the whole I find the home satisfactory and the vast majority of the staff very caring.
How likely would you be to recommend Cepen Lodge Care Home? Extremely Likely
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Review submitted from a Postal Card by Susan R (Daughter of Resident) on Tuesday 8 December 2015. Relates to November 2015.
The home is always friendly as are the staff. It always appears clean with no smells. The care seems to be pretty good. A shame the staff turnover is so high and the manager has changed a number of times. Recently room cleanliness has not been so good and the residents nails have not been cut. There has also been a lack of encouragement to join in activities due to lack of activity staff. Overall fairly good and I am always informed of any issues.
How likely would you be to recommend Cepen Lodge Care Home? Likely
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February 2018
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There are currently no Care Home Idol entrants who have performed at Cepen Lodge Care Home