Barchester Cepen Lodge Care Home

She always seems smart, well-fed and content. The staff are friendly and helpful. I only visit about once a month so have limited knowledge.

The deputy manager is very helpful and fulfils all our concerns regarding home due to Covid. All staff are very helpful, very efficient staff. Nothing is too much trouble. Call back when say they will and text very good communication skills. Will be using again for respite for my father in law, great care home.

In the past 12 months, I have noticed a lot of things you have put in to help us with gaining information. Thanks to all of the staff for all their hard work through this covid time. I can't believe how good, they have always been with a smile. Thank you.

My mother has been a resident in Cepen Lodge since shortly before the first lockdown. It's a lovely care home with wonderful staff. Mum is so well looked after. All the family are very impressed with the standard of care she receives. She has a lovely room there. Very warm and welcoming. We often joke that she now resides in a 5-star hotel. Myself and my family would thoroughly recommend this lovely home.

I have been a resident of Cepen Lodge for the past month. I am very pleased with my stay here. The staff are just excellent and will anything for you. The accommodation is first class and living here for the foreseeable future is going to be just great.

Mum has been at Cepen Lodge since December 2017. Throughout that time I have felt that the staff have been supportive and genuinely caring towards mum and my family. They always try their best to make mum comfortable and keep her spirits up. They keep me informed of anything I need to be aware of and I never feel that mum is being neglected or worry about her health or wellbeing. There are a couple of members of staff who feel part of our extended family and I am very grateful to know that they are there.

My sister-in-law has been a resident for four years at Cepen Lodge. The standard of care during that time has been excellent. There is great emphasis on making residents feel at home and being part of a community, albeit a small one. The level of personal attention is very pronounced and the staff can be seen to offer a lot of time chatting to residents and tending to their every need. As an outsider, I find these qualities very comforting and vitally important, helping to remove a lot of the anxiety which relatives feel when their loved ones are in care homes. The management also display a friendly outlook to residents and members of staff producing a wonderful working atmosphere. There are many examples of very good management principles and I have every confidence in their ability to run the home as it should be. It is a delightful place to be in and I would recommend it to any individual considering the finding of a suitable place in which to place a relative.

Activities are planned and implemented to keep residents stimulated and visitors are invited to many events. The staff have been encouraging video calls during lockdown which Mum has found comforting.

A wonderful home - the staff are very caring and alert to the needs of the residents they are looking after. Always clean and bright, it has a nice feel and I am sure the residents are all very happy at this home. Over the lockdown period, the staff have gone out of their way to keep us informed with what is happening, any needs or requirements have been dealt with very quickly. They have provided contact with loved ones via Skype or Zoom plus I have received regular emails with pictures. I can recommend this home as top-class with wonderful caring staff.

Cepen Lodge is a very caring, well-run care home. The home has exceeded my expectations and I am very happy with everything that is being done for my mum. So many times the manager and staff have gone the extra mile and I can't thank them enough.

Dad has been a resident at Cepen Lodge since February 2019. He had been hospitalised previously and was initially rather unwilling to stay, but he quickly settled in made friends both with other residents and the staff, and is now a different person, far happier and more confident. This is in large part down to the care and dedication of those who work with and look after him. We are delighted - the home has a lovely atmosphere, all the staff are cheerful and welcoming from reception right through to those "on the front line". We have been particularly pleased to be able to get the whole family together for lunch in one of the lounges, for his birthday and at Christmas. The home provides a range of activities some of which he had never tried before. Occasionally he complains that some of his clothes go missing but they usually turn up from the laundry before too long! In summary, we feel we couldn't have made a better choice for Dad at what was a very difficult time.

The entire team at Cepen Lodge are thoughtful, caring and respectful. They have made this tough time so much easier with their positive support. It feels like a family, and I am so pleased my mum is being cared for by them. Every Thursday I am clapping for the team at Cepen Lodge.

I just wanted to say a big 'thank you' to all the staff at Cepen Lodge for everything they are doing during this difficult time.

I have just had a great video conversation with my dad on what is his 65th wedding anniversary. Sadly my mum cannot visit him at the present time, but I know they have spoken to one another today and have happy memories of that special day many years ago. Dad did make me laugh because he can vividly remember his wedding day down to the finest detail, but struggled to tell me what he had had for lunch..!

It is reassuring to Mum and all of our family, to know he is being well looked after and cared for, and I hope that it will not be too long before we can all get together again for a little celebration.

In the meanwhile, please all stay safe and thank you for your kindness shown to my dad.

My father-in-law recently passed away at this care home. The care he received from the staff during the 2 years he was there, was personal, caring and dignified. The staff treated him as an individual and made sure he always had the things that made him happy. We are delighted that we chose Cepen Lodge for him.

My mum has been here for over 5 years: her dementia is progressing but she still recognises most of her visitors. Initially, she was very difficult but is now stable. It took a while to sort her medication, but now this runs very smoothly. She likes the food, which seems to be varied and of a good standard. Her room has its own toilet and shower, together with functional furniture. It is always clean. It took a year for her to join in the activities offered, but now she goes to most of them, and has even been teaching other residents to knit! She has gone out on a few trips as well - local abbey, butterfly farm, etc. At the last review, I had with the manager, I was asked if I thought mum felt 'safe': I said yes. Mum feels safe, she is 'safe and secure' in a stable environment where the staff are pretty good (staff turnover seems very low to me) and they all take care of mum, from the Manager through to the housekeeping staff. The only downside is the cost: it's not cheap.

Really good care provided and Mom enjoys the food and the activities. The staff are very kind and always cheerful.

Very happy with our choice of Cepen Lodge.

The care home is absolutely superb - just couldn't be bettered. My father settled in really quickly and is given excellent care. Every single member of staff is friendly and welcoming. Nothing is too much trouble.

The care staff are competent, sympathetic and caring with a great sense of humour. Would I recommend Cepen Lodge? Absolutely!

I have been very impressed by the very caring staff who worked so hard to ensure that I was so well looked after during my stay in Cepen Lodge. Without fail they were only too happy to do anything for you, no matter how busy they were and they certainly have to work very hard!