Barchester Cepen Lodge Care Home

West Cepen Way, Chippenham SN14 6UZ
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9.8 120 Reviews
  • Barchester Cepen Lodge Care Home, Chippenham
Barchester's Cepen Lodge Care Home, located just north of Chippenham town centre and next to a golf club, boasts three floors of impressive facilities surrounded by open green spaces.

Focusing on high quality, personalised care to ensure residents feel right at home, Cepen Lodge offers residential, dementia and respite support to older people. Residents have access to communal dining rooms, lounges, quiet spaces and a garden with paved footpaths and a large seating area.

The caring and friendly staff can provide care for any need residents might have and are always on hand to offer support. The activities coordinators give residents the opportunity to engage in fun activities suited to their interests.

All meals are cooked with fresh, seasonal ingredients by the in-house chef who can meet all dietary requirements.
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Care Provided by Barchester Cepen Lodge Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 63 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's typically included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1200
  • Self-Funded Residential Dementia Care: from £1200

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester Cepen Lodge Care Home to find out the exact price for your requirements.

Contact Barchester Cepen Lodge Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Barchester Cepen Lodge Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in charge

  • Jade Hodge (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (63)
  • Single Rooms with Ensuite Wet Room (63)

Barchester Cepen Lodge Care Home Reviews (120)

9.8

Barchester Cepen Lodge Care Home has a Review Score of 9.8 (9.804) out of 10, based on 49 reviews in the last 2 years.
Over all time Barchester Cepen Lodge Care Home has 120 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Barchester Cepen Lodge Care Home
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Total of 120, showing 81-100
Review from Chris M (Son of Resident) published on 9 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
A wonderful home - the staff are very caring and alert to the needs of the residents they are looking after. Always clean and bright, it has a nice feel and I am sure the residents are all very happy at this home. Over the lockdown period, the staff have gone out of their way to keep us informed with
what is happening, any needs or requirements have been dealt with very quickly. They have provided contact with loved ones via Skype or Zoom plus I have received regular emails with pictures. I can recommend this home as top-class with wonderful caring staff.
Reply from Debbie Palmer, Home Administrator at Barchester Cepen Lodge Care Home

Many thanks for your positive review of our home, it is great to hear how pleased you are with the care your relative is receiving at Cepen Lodge. We pride ourselves on our high standard of care and our team are passionate about delivering this.

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Review from Gill T (Daughter of Resident) published on 5 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Cepen Lodge is a very caring, well-run care home. The home has exceeded my expectations and I am very happy with everything that is being done for my mum. So many times the manager and staff have gone the extra mile and I can't thank them enough.
Reply from Debbie Palmer, Home Administrator at Barchester Cepen Lodge Care Home

Thank you for such a lovely review of our care home and the team here at Cepen Lodge. We are committed to delivering the best care and experiences for all our residents. The team will be so pleased to hear your words which we will share with them.

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Review from Chris M (Son of Resident) published on 4 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has been a resident at Cepen Lodge since February 2019. He had been hospitalised previously and was initially rather unwilling to stay, but he quickly settled in made friends both with other residents and the staff, and is now a different person, far happier and more confident. This is in large
part down to the care and dedication of those who work with and look after him. We are delighted - the home has a lovely atmosphere, all the staff are cheerful and welcoming from reception right through to those "on the front line". We have been particularly pleased to be able to get the whole family together for lunch in one of the lounges, for his birthday and at Christmas. The home provides a range of activities some of which he had never tried before. Occasionally he complains that some of his clothes go missing but they usually turn up from the laundry before too long! In summary, we feel we couldn't have made a better choice for Dad at what was a very difficult time.
Reply from Debbie Palmer, Home Administrator at Barchester Cepen Lodge Care Home

Thank you so much for your kind comments, it is very much appreciated. We work very hard at Cepen Lodge to ensure the residents are as happy and content as possible.

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Review from Sarah S (Daughter of Resident) published on 14 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The entire team at Cepen Lodge are thoughtful, caring and respectful. They have made this tough time so much easier with their positive support. It feels like a family, and I am so pleased my mum is being cared for by them. Every Thursday I am clapping for the team at Cepen Lodge.
Reply from Debbie Palmer, Home Administrator at Barchester Cepen Lodge Care Home

Thank you so much for your kind comments; I will ensure this is passed on to the whole team. The team at Cepen Lodge strive to ensure an exceptional level of care for all our residents.

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Review from Ian C (Son of Resident) published on 20 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I just wanted to say a big 'thank you' to all the staff at Cepen Lodge for everything they are doing during this difficult time.


I have just had a great video conversation with my dad on what is his 65th wedding anniversary. Sadly my mum cannot visit him at the present time, but I know they have

spoken to one another today and have happy memories of that special day many years ago. Dad did make me laugh because he can vividly remember his wedding day down to the finest detail, but struggled to tell me what he had had for lunch..!


It is reassuring to Mum and all of our family, to know he is being well looked after and cared for, and I hope that it will not be too long before we can all get together again for a little celebration.


In the meanwhile, please all stay safe and thank you for your kindness shown to my dad.

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Review from Emma Q (Daughter-in-law of Resident) published on 30 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father-in-law recently passed away at this care home. The care he received from the staff during the 2 years he was there, was personal, caring and dignified. The staff treated him as an individual and made sure he always had the things that made him happy. We are delighted that we chose Cepen Lodge
for him.
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Review from Carolyn (Daughter of Resident) published on 28 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been here for over 5 years: her dementia is progressing but she still recognises most of her visitors. Initially, she was very difficult but is now stable. It took a while to sort her medication, but now this runs very smoothly. She likes the food, which seems to be varied and of a good standard.
Her room has its own toilet and shower, together with functional furniture. It is always clean. It took a year for her to join in the activities offered, but now she goes to most of them, and has even been teaching other residents to knit! She has gone out on a few trips as well - local abbey, butterfly farm, etc. At the last review, I had with the manager, I was asked if I thought mum felt 'safe': I said yes. Mum feels safe, she is 'safe and secure' in a stable environment where the staff are pretty good (staff turnover seems very low to me) and they all take care of mum, from the Manager through to the housekeeping staff. The only downside is the cost: it's not cheap.
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Review from Claire W (Daughter of Resident) published on 23 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Really good care provided and Mom enjoys the food and the activities. The staff are very kind and always cheerful.
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Review from J K (Daughter of Resident) published on 19 August 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Father has been a resident at Cepen Lodge for over 3 years now and, as his faculties and mobility have steadily declined, we are very impressed with the care he has received.
It was always going to be a challenge to persuade him to join in with activities in Cepen Lodge, but the staff never give
up trying.
The 'Boys Day Out' to bowling and a pub meal was a great success.
The very low turnover of staff, I am sure, makes a huge difference to the running of the home and the care given. Dad has had the same staff looking after him since he moved there.
Very happy with our choice of Cepen Lodge.
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Review from Carol B (Daughter of Resident) published on 22 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home is absolutely superb - just couldn't be bettered. My father settled in really quickly and is given excellent care. Every single member of staff is friendly and welcoming. Nothing is too much trouble.
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Review from S M (Son of Resident) published on 22 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has advanced dementia. I feel lucky to have found Cepen Lodge as the next step in his care. The manager is intelligent, caring and attuned to the needs of individual residents. Medical decisions are approached as a team effort of staff, relatives and medical professionals.
The care staff
are competent, sympathetic and caring with a great sense of humour. Would I recommend Cepen Lodge? Absolutely!
Reply from Tessa Matthews, brighterkind at Barchester Cepen Lodge Care Home

Thank you for taking the time to provide us with some feedback. It's so good to hear that you are happy with the care and service provided at Cepen Lodge. The home manager is indeed a very caring person and very focused on providing individual, personalised care in her home. As you say, the team work very closely with local health care professionals for the benefit of each and every resident. It's interesting that you say the team have a sense of humour - our values include 'Choose to be happy' and 'Do it from the heart'. It sounds like the team are embracing both values wholeheartedly.

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Review from C H (Respite Resident) published on 19 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been very impressed by the very caring staff who worked so hard to ensure that I was so well looked after during my stay in Cepen Lodge. Without fail they were only too happy to do anything for you, no matter how busy they were and they certainly have to work very hard!
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Review from Jane S (Daughter of Resident) published on 4 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been with Cepen Lodge for only a short time and already I can see a positive impact her new surroundings have had. I look forward to seeing her each time I visit as I know she will have something good to tell me about the activities she has been participating in and what lovely food she
has been having, especially cake!
Mum is a little under confident but knowing this, she has been helped by the wonderful staff who know how to get the best from her, which is far more than I ever could. I was unsure how she would settle in, but knowing her needs are met and she is safe and warm really gives me peace of mind.
Some of the entertainments which have been on within the home are amazing. Mum loves animals, especially dogs and really enjoys the pets as therapy visits.
Live music is also a regular theme.
The whole team should be extremely proud of what they do on a day to day basis, as I imagine it cannot be easy. I thank you all very much for giving my mum a new outlook on life.
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Review from Catherine C (Daughter of Resident) published on 18 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Cepen Lodge were immensely caring to my mother in her final weeks and so supportive to me and the family. Their encouragement, skill and kindness were deeply appreciated both by my mother and myself. The atmosphere at Cepen Lodge was always bright, cheerful and welcoming. Nothing seemed
to be too much trouble to the staff. There were little touches which I shall never forget. When my mother started reverting to the language of her childhood - German - they found some German music for her to listen to. on her birthday a smiley group of carers came to her with a big birthday cake with candles and sang happy birthday. It made her feel so special. I knew my mother was in safe hands and that made all the difference.
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Review from T A (Daughter of Resident) published on 9 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Unfortunately, my mother was only a resident at the home for seven weeks but within that short time she was made to feel at home, supported whilst settling in, and given the care tailor-made for her own welfare. Everything my mum and I asked for, the staff tried to satisfy. During her latter days, all
treated her with compassion and dignity and they helped support me.
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Review from Sam R (Granddaughter of Resident) published on 2 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
When visiting my Nan, she always appears to be well looked after and the staff are always very friendly and accommodating. There is a happy atmosphere and always something going on for the residents to get involved in if they wish. These are often topical activities which require a lot of thought and
effort from the activities team. Nan is encouraged to take part in these activities and always enjoys it. I welcome the opportunity to participate in events such as the Christmas carol service and summer fete. It's reassuring to know that Nan is happy and well looked after.
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Review from Aileen R (Daughter of Resident) published on 1 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
As always they really take so much care looking after my mum. Nothing is to much trouble staff always willing to talk and explain what mum has been up to. The activities at Cepen Lodge Care Home are great the staff encourage mum to join in this makes me very happy as I know my mum would not do this
voluntary. Carry on the good work you should all be extremely proud of the great team you have at Cepen Lodge. Thank you for taking such great care of my mum I am so grateful.
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Review from Jacqueline J (Daughter of Resident) published on 5 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in Cepen Lodge for just over a year and I am very pleased with the care she is receiving. Her room is clean and bright and airy with an ensuite wet room. The staff are very kind and there are always activities going on.
Relatives can make tea and coffee in the dining room/kitchen.
The staff are always kind and attentive and very patient.
I am very happy with Cepen Lodge.
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Review from Elizabeth P (Daughter of Resident) published on 25 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
So grateful I found Cepen Lodge. After my initial visit, I didn't bother to look anywhere else as I realised this was The One.
Myself, my brothers and our extended family are full of praise and so appreciative for the sensitive quality of care your excellent staff provide. We all feel confident that
my mother is safe and you will do your best to provide for her needs. That means a lot when many of us live so far away.
I'm very pleased that she is taken to Malmesbury Abbey regularly for Communion as she is a committed Christian. She enjoys her lunchtime glass of wine and I thought the the G & T event was just up her street.
She is visited regularly by her Vicar from Marshfield and Mother says would be interested in offering regular Communion for your residents. Something well worth considering?
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Review from W T (Husband of Resident) published on 19 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very clean and tidy. Nice good size room and en-suite. Staff very friendly and helpful. Food very good quality and presentation. Portions slightly small but plenty of snacks available 24/7.
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Current Review Score: 9.8 (9.804)

Overview of Review Score

The Review Score of 9.8 (9.804) out of 10 for Barchester Cepen Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 49 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 48 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.804 for Barchester Cepen Lodge Care Home is calculated as follows: ( (476 Excellents x 5) + (89 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 577 Ratings = 4.804
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Cepen Lodge Care Home is based on 48 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 48 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Dec 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (34)

Meet the Team (10)

Jade

Jade Hodge

Job Title: Senior General Manager Joined: 2022

Hi, my name is Jade, and I am the Senior General Manager here at Cepen Lodge. Welcome to our website!


I started working in care at 18 and knew I’d found my calling. I quickly progressed through various roles, and completed all of my qualifications, becoming Home Manager 5 years later. I’m really passionate about high-quality person-centred dementia care, and this has always been really important to me especially as a Manager, to support my team in providing. My favourite part of the job is meeting all of our residents, and finding out about their life histories and backgrounds – I’ve met some really interesting people throughout my career, and think life history plays such a vital part in someone’s care. Now I hope to use the skills I’ve learned throughout the years to provide excellent care to those at Cepen Lodge.


Please feel free to give me a call or pop in for a visit; we would be more than happy to show you our beautiful home.

Marlene

Marlene Payne

Job Title: Deputy Manager Joined: 2011

Hello, my name is Marlene and I’m the Deputy Manager at Cepen Lodge. Prior to this, I was the Community Manager for our general residential community. I have worked at Cepen Lodge for 11 years now and completed professional training to get to my current position. I am passionate about my job, and caring for our residents here at Cepen Lodge – some of whom have been here since I started, and are like a second family!

Sean

Sean Harvey

Job Title: Team Leader Joined: 2015

Hello, my name is Sean, I have worked at Cepen Lodge since 2015 across various roles and departments. I have now worked my way up to Team Leader with the support of Barchester, and I’m studying my level 3.


My experience at Cepen Lodge has given me knowledge in all areas, but I especially enjoy my role as Team Leader as I have direct contact with our residents and their loved ones. I get to know our residents really well and enjoy meeting their families and involving them in their care.

Lindsey

Lindsey Woods

Job Title: Home Administrator Joined: 2020

Hello, my name is Lindsey, and I am the Home Administrator, I joined the team in 2020, and I manage the accounts and financial records here at Cepen Lodge.

Anita

Anita Williams

Job Title: Activity Co-Ordinator Joined: 2018

Hello. My name is Anita, and I have worked at Cepen Lodge for 5 years. I started as a Senior Care Assistant and now I am the Activities Coordinator, which I really enjoy. I love the interaction with our residents and making their days enjoyable. I am always thinking of new activities and events, and ways to engage with our local community for our residents' benefit. Cepen Lodge is a great team that I am proud to be a part of.

Kelly

Kelly Kimber

Job Title: Administration Assistant Joined: 2020

Hello, my name is Kelly. I joined the team in 2020 and I am an Admin Assistant here at Cepen Lodge.  I love working on Reception as I get to meet the families of our Residents and show people around our lovely home. I also enjoy the administration part of my job. We have a lovely team here at Cepen Lodge and I am lucky to be a part of it.

Zoe

Zoe Baggs

Job Title: Receptionist Joined: 2015

Hello, my name is Zoe and I have worked at Cepen Lodge as a receptionist since 2015. I enjoy showing people around our home and answering any questions they have about Cepen Lodge. We all work together as a team and I will help with residents too, making them drinks and chatting with them as I go about my day.

Abigail

Abigail Peare

Job Title: Senior Care Assistant Joined: 2022

Hello, my name is Abigail, and I am a senior care assistant here at Cepen Lodge. I started working in care in 2017 and prior to that, I cared for family members. When I realised how much I loved looking after my family, I decided to start this as my career. I started as a carer and was soon promoted to Shift Lead at my previous job, and I have now worked my way up to be a senior at Cepen Lodge.


I am aiming to start completing my Level 3 Qualification in Health & Social Care Leadership. I joined Cepen Lodge in 2022 and I love looking after the residents and being part of the team.

Tracey

Tracey White

Job Title: Care Assistant Joined: 2010

Hello, my name is Tracey and I have worked at Cepen Lodge for 13 years as a Care Assistant. I love supporting residents with their daily needs and life enrichment, and I love working as part of a team to help the residents live to the fullest.


I am passionate about making a difference in our residents' lives and am very proud to say I work at Cepen Lodge.

Mark

Mark Graham

Job Title: Second Chef Joined: 2022

Hello, my name is Mark and I am the second Chef here at Cepen Lodge. I really enjoy working with the residents and not only ensuring their food is nutritious, but it is to their taste.

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