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Barchester Cepen Lodge Care Home

West Cepen Way, Chippenham, Wiltshire SN14 6UZ
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Barchester Cepen Lodge Care Home, Chippenham
Barchester Cepen Lodge Care Home, Chippenham
Barchester Cepen Lodge Care Home, Chippenham

Barchester's Cepen Lodge Care Home, located just north of Chippenham town centre and next to a golf club, boasts three floors of impressive facilities surrounded by open green spaces.

Focusing on high quality, personalised care to ensure residents feel right at home, Cepen Lodge offers residential, dementia and respite support to older people. Residents have access to communal dining rooms, lounges, quiet spaces and a garden with paved footpaths and a...  

Care Provided by Barchester Cepen Lodge Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 63 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,271N/A

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

Contact Barchester Cepen Lodge Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Jade Hodge (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (63)
  • Single Rooms with ensuite Wet Room (63)

Barchester Cepen Lodge Care Home Reviews (127)

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9.8

Barchester Cepen Lodge Care Home has a Review Score of 9.8 (9.751) out of 10, based on 22 reviews in the last 2 years. Over all time Barchester Cepen Lodge Care Home has 127 reviews.

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Showing 127 reviews matching selected criteria
Review from Catherine C (Daughter of Resident) published on 18 October 2018 Submitted via Postal Card
Overall Experience

The staff at Cepen Lodge were immensely caring to my mother in her final weeks and so supportive to me and the family. Their encouragement, skill and kindness were deeply appreciated both by my mother and myself. The atmosphere at Cepen Lodge was always bright, cheerful and welcoming. Nothing seemed to be too much trouble to the staff. There were little touches which I shall never forget. When my mother started reverting to the language of her childhood - German - they found some German music for her to listen to. on her birthday a smiley group of carers came to her with a big birthday cake with candles and sang happy birthday. It made her feel so special. I knew my mother was in safe hands and that made all the difference.

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Review from T A (Daughter of Resident) published on 9 August 2018 Submitted via Postal Card
Overall Experience

Unfortunately, my mother was only a resident at the home for seven weeks but within that short time she was made to feel at home, supported whilst settling in, and given the care tailor-made for her own welfare. Everything my mum and I asked for, the staff tried to satisfy. During her latter days, all treated her with compassion and dignity and they helped support me.

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Review from Sam R (Granddaughter of Resident) published on 2 August 2018 Submitted via Website
Overall Experience

When visiting my Nan, she always appears to be well looked after and the staff are always very friendly and accommodating. There is a happy atmosphere and always something going on for the residents to get involved in if they wish. These are often topical activities which require a lot of thought and effort from the activities team. Nan is encouraged to take part in these activities and always enjoys it. I welcome the opportunity to participate in events such as the Christmas carol service and summer fete. It's reassuring to know that Nan is happy and well looked after.

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Review from Aileen R (Daughter of Resident) published on 1 August 2018 Submitted via Website
Overall Experience

As always they really take so much care looking after my mum. Nothing is to much trouble staff always willing to talk and explain what mum has been up to. The activities at Cepen Lodge Care Home are great the staff encourage mum to join in this makes me very happy as I know my mum would not do this voluntary. Carry on the good work you should all be extremely proud of the great team you have at Cepen Lodge. Thank you for taking such great care of my mum I am so grateful.

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Review from Jacqueline J (Daughter of Resident) published on 5 June 2018 Submitted via Postal Card
Overall Experience
My mother has been in Cepen Lodge for just over a year and I am very pleased with the care she is receiving. Her room is clean and bright and airy with an ensuite wet room. The staff are very kind and there are always activities going on.
Relatives can make tea and coffee in the dining room/kitchen. The staff are always kind and attentive and very patient.

I am very happy with Cepen Lodge.

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Review from Elizabeth P (Daughter of Resident) published on 25 April 2018 Submitted via Website
Overall Experience
So grateful I found Cepen Lodge. After my initial visit, I didn't bother to look anywhere else as I realised this was The One.
Myself, my brothers and our extended family are full of praise and so appreciative for the sensitive quality of care your excellent staff provide. We all feel confident that my mother is safe and you will do your best to provide for her needs. That means a lot when many of us live so far away.
I'm very pleased that she is taken to Malmesbury Abbey regularly for Communion as she is a committed Christian. She enjoys her lunchtime glass of wine and I thought the the G & T event was just up her street.

She is visited regularly by her Vicar from Marshfield and Mother says would be interested in offering regular Communion for your residents. Something well worth considering?

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Review from W T (Husband of Resident) published on 19 March 2018 Submitted via Postal Card
Overall Experience

Very clean and tidy. Nice good size room and en-suite. Staff very friendly and helpful. Food very good quality and presentation. Portions slightly small but plenty of snacks available 24/7.

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Review from J H (Daughter of Resident) published on 27 February 2018 Submitted via Postal Card
Overall Experience

My mum was treated with care and respect the day she arrived. Her room was tastefully decorated and very comfortable. All the staff were wonderful very cheerful, especially the entertainments staff - very valuable. Even with a Flu breakout, they worked extremely hard, looking out for the residents' wellbeing and keeping everyone safe. The food is second to none.

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Review from Susan M (Daughter-in-law of Resident) published on 12 January 2018 Submitted via Postal Card
Overall Experience
Most importantly my father-in-law enjoys living at Cepen Lodge. He enjoys a range of activities including guest singers and dominos club. The carers at Cepen Lodge do an amazing job and father-in-law is extremely happy with his care.

My husband and I both feel that he could not be anywhere better. The staff are so friendly and keep us informed as to how he is doing. We visit him daily and know everyone very well. In my opinion, the care home far exceeds our expectations.

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Review from Janet S (Daughter of Resident) published on 11 January 2018 Submitted via Postal Card
Overall Experience

My father was resident in Cepen Lodge for 18 months until he sadly passed away very recently. During his stay there he received excellent care from the staff, even towards the end of his life when things got very difficult. I cannot praise the staff enough, they looked after my father in a warm, helpful and very caring way at all times. The facilities are excellent, each room is comfortably furnished and has en-suite toilet facilities and shower. It feels more like a hotel rather than a care home. Activities are arranged every day inside the home and there are frequent visits to nearby places outside the home. My father was always complimentary about the care he received and that gave me peace of mind because I know he was happy in his new home. Cepen Lodge has many benefits and qualities but if I have to pick one it would be the level of care my dad received during his stay... It was fantastic. The staff were just wonderful and I sincerely thank them all.

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Review from Richard B (Husband of Resident) published on 10 January 2018 Submitted via Postal Card
Overall Experience

Good

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Review from Alan S (Son of Resident) published on 3 January 2018 Submitted via Website
Overall Experience

My mother celebrated her 90th Birthday last week and we invited around 14 relatives to a buffet at Cepen Lodge, managed by the staff. Not only was the service and standard of food excellent but the staff went out of their way to make the day really special. I would like to thank everyone at Cepen Lodge for their hard work and for the high standard of care they provide all year round.

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Review from P R (Son of Resident) published on 8 December 2017 Submitted via Postal Card
Overall Experience
My mother stayed two nights in order to visit a friend who is a resident. She was pleased with the care provided and the facilities. She was, however, disappointed with the food and found the bed uncomfortable. I noticed that when I collected her she was still wearing the same clothes as when she arrived and had only changed her underwear once.

I thought staff might have encouraged her to put on fresh clothes. Overall she and I were satisfied with the experience. I found the staff welcoming and attentive to my mother. I think it would be inappropriate to recommend or otherwise as we live so far away from the provider.

Reply from Rebekah Saint, Marketing Administrator at Barchester Cepen Lodge Care Home

Thank you for your feedback. The team will be very happy that you are pleased with the care provided to your mum and the facilities. It’s great to hear feedback on other aspects of our service. We offer to change the bed if people staying with us don’t find their current one comfortable. This was...  

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Review from Andrew (Son of Resident) published on 4 December 2017 Submitted via Website
Overall Experience

We are highly delighted with the choice of care home we made for our mother. She has settled in well with the help and support of the experienced and professional staff, nothing is too much trouble. Cepen Lodge Care Home made a very difficult decision easier to accept for both mother and ourselves.

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Review from Jane F (Daughter of Resident) published on 4 August 2017 Submitted via Postal Card
Overall Experience

The staff are friendly and helpful and my mother is well settled at Cepen Lodge Care Home. Mummy has a good rapport with her carers and definitely has her particular favourites. The hairdressing facilities do not match what would be the case in a salon and are in need of improvement eg. No back wash basin, no capes, no electric clippers and no setting lotion. I must say that there are occasions when the phone is not answered, particularly at weekends and often when I take my mother back home in the evenings. The home appears to be very short staffed.

Reply from Jane Jones, Home Manager at Barchester Cepen Lodge Care Home

Thank you for your comments, we always welcome feedback as we strive to continually improve our care. Our priority is always the comfort and safety of our residents. We are required by the CQC to deploy sufficient numbers of suitably qualified, competent, skilled and experienced staff to make sure...  

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Review from David L (Son of Resident) published on 21 July 2017 Submitted via Website
Overall Experience

My mother has been a resident for over 18 months and I cannot praise enough the care she is given, great attention to her personal needs and quirks. The staff all cannot do enough for her, the food is excellent. I have visited at all different times of the day and night and the care is always the same. Great care taken over her medication needs and liaison with her own doctor.

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Review from Dianne P (Daughter of Resident) published on 19 July 2017 Submitted via Postal Card
Overall Experience

Cepen Lodge Care Home made my mother with dementia extremely welcome. She was understandably very confused at the onset but with their care and patience with her she has now settled and is very happy and content. After 2 and a half weeks it is like I have got my real mother back, not a frightened withdrawn and depressed lady that she had become living on her own. I can't thank Cepen Lodge Care Home enough.

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Review from Aileen R (Daughter of Resident) published on 13 June 2017 Submitted via Postal Card
Overall Experience
The staff at Ceper Lodge are always kind, considerate and most helpful. They treat my mother with respect and she is also treated with the utmost dignity.
Their care of my mother has been excellent and the communication with the family is excellent. they have helped me sort out my mother's affairs with patience and their knowledge has been a life saver for me. I can't thank them all enough for their care and support.

A brilliant hard working team.

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Review from Fiona S (Granddaughter of Resident) published on 13 March 2017 Submitted via Website
Overall Experience

Can't thank them enough for taking good care of my Nan right up to the day sadly she passed only a short while after being diagnosed with cancer. She loved living there and was very happy, only had good things to say. They were always happy to chat if we needed to and during her final weeks kept us up to date as much as possible.

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Review from F W (Resident / Service User) published on 12 October 2016 Submitted via Postal Card
Overall Experience

Did not like the room being by car park because of fumes. Request to replace light bulb over the mirror in the en suite was not adhered to in the whole of the two-week stay. Staff very friendly and helpful.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 07 December 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (166) & Events (4)

News
  • 30 Jul 2026

    Our residents had absolute smiles from ear to ear yesterday! We took a trip over to the Chippenham Community Hub to join the wonderful Senior Friendship Group for their annual...

  • 22 Jul 2026

    It's been another wonderful week full of smiles and meaningful moments for our residents. Our Memory Lane community has been enjoying interactive digital games on our Rainbow Table, encouraging reminiscence,...

  • 14 Jul 2026

    Saturday was packed with smiles, laughter and fantastic community spirit as residents, relatives, friends and colleagues came together for a wonderful day of fun, entertainment and making memories. We were...

Upcoming Events

Awards / Recognitions (38)

Accreditations

There are no accreditations posted yet for Barchester Cepen Lodge Care Home.

Meet the Team (15)

Jade Hodge
Jade HodgeJob Title:Senior General ManagerJoined: 2022

Hi, my name is Jade, and I am the Senior General Manager here at Cepen Lodge. Welcome to our website!

I started working in care at 18 and knew I’d found my calling. I quickly progressed through various roles and completed all of my qualifications, becoming Home Manager 5 years later. I’m really passionate about high-quality person-centred dementia care, and this has always been really important to me, especially as a Manager, to support my team in providing. My favourite part of the job is meeting all of our residents, and finding out about their life histories and backgrounds – I’ve met some really interesting people throughout my career, and think life history plays such a vital part in someone’s care. Now I hope to use the skills I’ve learned throughout the years to provide excellent care to those at Cepen Lodge.

Please feel free to give me a call or pop in for a visit; we would be more than happy to show you our beautiful home.

Niloy Saha
Niloy SahaJob Title:Deputy ManagerJoined: 2026

Hi, my name is Niloy, and I am the Deputy Manager at Cepen Lodge.

My journey started with Barchester in March 2022 as a regional care assistant. I am a trained Dementia Champion and Enable Champion. Despite my roles, I have supported the Activity team in the company. My passion is to support residents with meaningful life enrichment activities, ensuring the people we look after have purpose, meaningful lives, and lives with joy every day. During my journey, I have completed my IAO Level 3 in Adult care and also successfully completed my Care Practitioner program before starting my new role at Cepen Lodge.

I am proud to be a part of this hardworking and enthusiastic team. We aim to deliver person-centred and a premium quality of care to our residents at Cepen Lodge care home.

Lindsey Woods
Lindsey WoodsJob Title:Home AdministratorJoined: 2020

Hello, my name is Lindsey, and I am the Home Administrator, I joined the team in 2020, and I manage the accounts and financial records here at Cepen Lodge.

Anita Williams
Anita WilliamsJob Title:Activity Co-OrdinatorJoined: 2018

Hello. My name is Anita, and I have worked at Cepen Lodge for 5 years. I started as a Senior Care Assistant and now I am the Activities Coordinator, which I really enjoy. I love the interaction with our residents and making their days enjoyable. I am always thinking of new activities and events, and ways to engage with our local community for our residents' benefit. Cepen Lodge is a great team that I am proud to be a part of.

Kelly Kimber
Kelly KimberJob Title:Administration AssistantJoined: 2020

Hello, my name is Kelly. I joined the team in 2020 and I am an Admin Assistant here at Cepen Lodge. I love working on Reception as I get to meet the families of our Residents and show people around our lovely home. I also enjoy the administration part of my job. We have a lovely team here at Cepen Lodge and I am lucky to be a part of it.

Zoe Baggs
Zoe BaggsJob Title:ReceptionistJoined: 2015

Hello, my name is Zoe and I have worked at Cepen Lodge as a receptionist since 2015. I enjoy showing people around our home and answering any questions they have about Cepen Lodge. We all work together as a team and I will help with residents too, making them drinks and chatting with them as I go about my day.

Mark Graham
Mark GrahamJob Title:Second ChefJoined: 2022

Hello, my name is Mark and I am the second Chef here at Cepen Lodge. I really enjoy working with the residents and not only ensuring their food is nutritious, but it is to their taste.

Ollie Jones
Ollie JonesJob Title:Head of MaintenanceJoined: 2025

Hi, I’m Ollie, Head of Maintenance here at Cepen Lodge.

Having worked for over 17 years in the construction industry, I bring a wealth of skills. My previous roles have included working within care settings, care homes and day centres for those living with dementia. I understand the importance of maintaining our home to ensure it remains a safe and secure environment for all who live, work and visit the premises.

Being Head of Maintenance, my focus is to provide the best support to our residents. No one day is the same, and it's a privilege to get to know each of our residents. As a local man, I can chat about the area and what they remember as I work.

Michelle Durnford
Michelle DurnfordJob Title:Team LeaderJoined: 2025
Hello, my name is Michelle, and I joined the team in February 2025, but have been in the care sector for 15 years.

Previously, I have worked in retail and hospitality, but my passion is in health and social care.

I strive to make a difference to our residents, whether that is delivering person-centred care or chatting over a cup of tea.

I am proud to work for Barchester and to be part of the team at Cepen Lodge.

Sneha Sajeevan
Sneha SajeevanJob Title:Team LeaderJoined: 2024

I joined the team at Cepen Lodge in 2024, I’m the Team Leader for the general residential community. Before moving to the UK I worked as a nurse in India, which has given me strong clinical skills and valuable experience in providing compassionate care.

I really enjoy spending time with our residents and getting to know them as individuals.

Building relationships and understanding what is important to each person helps me support them in the best possible way.

I love being part of such a caring team here.

AJ Thankachan
AJ ThankachanJob Title:Senior Care AssistantJoined: 2022
Hello, I am AJ I joined Cepen Lodge in the year of 2022.
I started my career at Cepen as a care assistant, and I am now a senior care assistant.
Staff at Cepen are really helpful and always there for the residents, which is why I enjoy working here so much.

I believe working at Cepen has grown me as a person and has given me many new opportunities.

Lynn Turner
Lynn TurnerJob Title:Head HousekeeperJoined: 2015

I joined the housekeeping team at Cepen Lodge in 2015 and have loved being part of the home.

In 2023 I was proud to be promoted to Head Housekeeper. I am responsible for overseeing the housekeeping and laundry team, making sure the home is clean, comfortable and welcoming for our residents, visitors and staff.

I take great pride in my role and truly enjoy helping to create a warm and homely environment for everyone who lives here.

I love spending time with our residents, and being involved in day to day life in the home.

Tracey White
Tracey WhiteJob Title:Care AssistantJoined: 2010

Hello, my name is Tracey, and I have worked at Cepen Lodge for 13 years as a Care Assistant. I love supporting residents with their daily needs and life enrichment, and I love working as part of a team to help the residents live to the fullest.

I am passionate about making a difference in our residents' lives and am very proud to say I work at Cepen Lodge.

Erika Tindle
Erika TindleJob Title:Care AssistantJoined: 2012

Hello, my name is Erika, and I became part of the team at Cepen Lodge in 2012. I have worked numerous jobs as I followed my husband around, who had a career in the RAF.

However, it is working in care that I find has been the most rewarding.

I love seeing the residents smile and being able to lift their spirits.

Working at Cepen Lodge gives me a great sense of achievement – no two days are the same!

John Neale
John NealeJob Title:Maintenance AssistantJoined: 2022

Hello, my name is John, and I have worked at Cepen Lodge for the past two and a half years.

I love my role as part of the maintenance team. I find no two days are the same.

I can be a plumber, electrician, painter or decorator all in the same day.

Residents’ safety and comfort are always put first, and I enjoy hearing about their life stories.

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