Barchester Cepen Lodge Care Home

West Cepen Way, Chippenham SN14 6UZ
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9.8 120 Reviews
  • Barchester Cepen Lodge Care Home, Chippenham
Barchester's Cepen Lodge Care Home, located just north of Chippenham town centre and next to a golf club, boasts three floors of impressive facilities surrounded by open green spaces.

Focusing on high quality, personalised care to ensure residents feel right at home, Cepen Lodge offers residential, dementia and respite support to older people. Residents have access to communal dining rooms, lounges, quiet spaces and a garden with paved footpaths and a large seating area.

The caring and friendly staff can provide care for any need residents might have and are always on hand to offer support. The activities coordinators give residents the opportunity to engage in fun activities suited to their interests.

All meals are cooked with fresh, seasonal ingredients by the in-house chef who can meet all dietary requirements.
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Care Provided by Barchester Cepen Lodge Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 63 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's typically included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1200
  • Self-Funded Residential Dementia Care: from £1200

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester Cepen Lodge Care Home to find out the exact price for your requirements.

Contact Barchester Cepen Lodge Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Barchester Cepen Lodge Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in charge

  • Jade Hodge (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (63)
  • Single Rooms with Ensuite Wet Room (63)

Barchester Cepen Lodge Care Home Reviews (120)

9.8

Barchester Cepen Lodge Care Home has a Review Score of 9.8 (9.804) out of 10, based on 49 reviews in the last 2 years.
Over all time Barchester Cepen Lodge Care Home has 120 reviews.

Overall Experience
  • 94
  • 24
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Date Published
  • 120
  • 10
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  • 49
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Reviewer Connection to Barchester Cepen Lodge Care Home
  • 44
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  • 6
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  • 1
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Total of 120, showing 61-80
Review from Gina S (Daughter-in-law of Resident) published on 31 October 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very caring members of staff. All residents are treated with dignity and respect. When greeted at reception, staff members are always welcoming.
Care staff always explain how my mother-in-law has been throughout the day.
Staff always helpful and happy to answer questions.
Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home

Thank you so much for your kind words and for taking the time to review our care home; it is really appreciated by us all at Cepen Lodge.

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Review from Paul H (Son of Resident) published on 18 October 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Generally excellent and now there's an active activities coordinator I hope to have Mum more engaged during the daytime.
Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home

Thank you for taking the time to review our care here at Cepen Lodge. We appreciate your feedback, we are really proud of our improved life enrichment program here at Cepen.

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Review from Philip I (Relative of Resident) published on 4 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
First visit to the care home to enquire about a service user who had recently been admitted. The receptionist was very pleasant, helpful and approachable with my query and was able to quickly get me to a member of staff who could deal with my enquiry. The nurse in charge was equally helpful and took
the time to resolve my query.
Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home

Thank you so much Philip for your lovely words about our care home. This is really appreciated by the team here.

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Review from Iris C (Resident) published on 6 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been here for six months and I have been treated with respect and care always. I only have to ring my bell and someone would come to help me, as I am disabled. I love to go into the garden and someone would put me out in the shade and keep an eye on me. Everyone is so kind and thoughtful.
Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home

Thank you so much Iris for your lovely words, it is a pleasure supporting you here at Cepen Lodge and we are so glad that you are happy.

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Review from David H (Son of Resident) published on 7 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I don't need 200 words, a mere handful will do. Amazing, stunning and perfect. The care and compassion offered to my parents were truly humbling. The staff at Cepen Lodge deserve every accolade, honour and reward imaginable. These people really are saints, and we will never forget them.
Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home

Thank you so much for your kind words and for taking the time to review our care home; it really does mean so much to our team.

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Review from A D (Sister of Resident) published on 7 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care that my brother received in the last two and a half years was amazing. Towards the end, everyone was so caring; it was as though my brother was the only one in the home. "Thank you" to all the staff just doesn't seem enough, but thank you. I could recommend Cepen Lodge to anyone without any
hesitation.
Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home

Thank you so much for your kind words; they are really appreciated by our team. Thank you for taking the time to review our care home.

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Review from B D (Friend of Resident) published on 10 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Such a lovely care home, newly decorated with a warm atmosphere. The staff are caring and considerate. I would like to give two of the front of house receptionists a mention as they were so friendly and welcoming on all my visits.
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Review from J F (Daughter of Resident) published on 22 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very professional, caring and compassionate. The food, facilities and cleanliness are also excellent. The management and reception staff excelled in their roles. Thank you for taking good care of my mum. Sadly mum was only with Barchester Cepen Lodge for five and a half weeks and was too
ill to participate or to take part in the activities.
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Review from Martyn S (Son-in-law of Resident) published on 7 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law has been living at Cepen Lodge for 4 years, during that time she has been looked after exceptionally well.
She is always well dressed and her room is very clean and tidy. The staff are always very helpful and caring, this must have been very difficult for the past two years during
the pandemic.
Reply from Michael Kenny, CRM at Barchester Cepen Lodge Care Home

Thank you for taking the time to leave us a review, your feedback and comments mean a great deal to us. We pride ourselves on offering the very best care possible and we will continue to strive to do so. Thank you again for the review, it really does mean a lot.

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Review from C P (Son of Resident) published on 7 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly and helpful staff. Always happy to help and answer questions. Always keep me informed on my mother's care needs and any action required. The room and communal areas are always clean. Overall a very positive experience on all levels.
Reply from Michael Kenny, CRM at Barchester Cepen Lodge Care Home

Thank you for taking the time to review our care home, your feedback and comments mean a great deal to us, we will continue to provide the very best care possible for all our amazing residents.

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Review from T W (Respite Resident) published on 1 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In Cepen Lodge for respite everything excellent.
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Review from M H (Son of Resident) published on 22 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care, support and attention is provided for my dad and also myself. I live in Cornwall and am offered consideration and support whenever I call for updates etc. My dad can be quite challenging as a dementia sufferer and the consideration offered to him by all the staff is exemplary.
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Review from W C (Friend of Resident) published on 4 February 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My friend has been in Cepen Lodge for 9 years and has been very happy there.
She always seems smart, well-fed and content. The staff are friendly and helpful. I only visit about once a month so have limited knowledge.
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Review from Sharon E (Respite Resident) published on 19 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The deputy manager is very helpful and fulfils all our concerns regarding home due to Covid. All staff are very helpful, very efficient staff. Nothing is too much trouble. Call back when say they will and text very good communication skills. Will be using again for respite for my father in law, great
care home.
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Review from R H (Husband of Resident) published on 28 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
In the past 12 months, I have noticed a lot of things you have put in to help us with gaining information. Thanks to all of the staff for all their hard work through this covid time. I can't believe how good, they have always been with a smile. Thank you.
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Review from M R (Daughter of Resident) published on 20 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident in Cepen Lodge since shortly before the first lockdown. It's a lovely care home with wonderful staff. Mum is so well looked after. All the family are very impressed with the standard of care she receives. She has a lovely room there. Very warm and welcoming. We often joke
that she now resides in a 5-star hotel. Myself and my family would thoroughly recommend this lovely home.
Reply from Alison Rowlatt, Activities Coordinator at Barchester Cepen Lodge Care Home

Thank you very much for taking the time to write such a lovely review, your mum always makes us smile.

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Review from K W (Resident) published on 13 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been a resident of Cepen Lodge for the past month. I am very pleased with my stay here. The staff are just excellent and will anything for you. The accommodation is first class and living here for the foreseeable future is going to be just great.
Reply from Litiana Kurisaqila, Home Manager at Barchester Cepen Lodge Care Home

Thank you for your kind words. We are pleased to hear that your experience has been positive.
Your recognition of the team at Cepen Lodge is very much appreciated.
We aim to continue meeting your expectations.

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Review from Dawn J (Daughter of Resident) published on 25 August 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum has been at Cepen Lodge since December 2017. Throughout that time I have felt that the staff have been supportive and genuinely caring towards mum and my family. They always try their best to make mum comfortable and keep her spirits up. They keep me informed of anything I need to be aware of and
I never feel that mum is being neglected or worry about her health or wellbeing. There are a couple of members of staff who feel part of our extended family and I am very grateful to know that they are there.
Reply from Jane Jones, General Manager at Barchester Cepen Lodge Care Home

Thank you for the lovely review. Our staff works extremely hard to keeps spirits up during this difficult time. (Covid -19 pandemic). We like to keep in close communication with our relatives and are all part of the Barchester family.

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Review from Mark B (Brother-in-law of Resident) published on 12 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister-in-law has been a resident for four years at Cepen Lodge. The standard of care during that time has been excellent. There is great emphasis on making residents feel at home and being part of a community, albeit a small one. The level of personal attention is very pronounced and the staff can
be seen to offer a lot of time chatting to residents and tending to their every need. As an outsider, I find these qualities very comforting and vitally important, helping to remove a lot of the anxiety which relatives feel when their loved ones are in care homes. The management also display a friendly outlook to residents and members of staff producing a wonderful working atmosphere. There are many examples of very good management principles and I have every confidence in their ability to run the home as it should be. It is a delightful place to be in and I would recommend it to any individual considering the finding of a suitable place in which to place a relative.
Reply from Debbie Palmer, Home Administrator at Barchester Cepen Lodge Care Home

Many thanks for your review it is very much appreciated. At Cepen Lodge, we are always ensuring that all residents are well cared for and I am pleased that you feel the home is well-led. I will pass your comments on to the team. Thank you again.

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Review from Na H (Daughter of Resident) published on 12 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager conducted the initial assessment with Mum and myself and treated Mum with dignity and respect, reassuring her throughout the process. The home is beautifully decorated and kept clean and tidy with a homely feel. Her room is a good size with an ensuite large enough for the staff to assist
Mum safely and they maintain Mum's personal care sensitively. Refreshments are available for both residents and their visitors anytime with visitors being warmly welcomed to join mealtimes. Staff are wonderful and communication between us has been brilliant. The staff have adapted to Mum's evolving needs and I have been consistently updated. In fact, Mum's health and well being have improved dramatically in the time she has lived there. She loves it when I bring the dog for cuddles!
Activities are planned and implemented to keep residents stimulated and visitors are invited to many events. The staff have been encouraging video calls during lockdown which Mum has found comforting.
Reply from Debbie Palmer, Home Administrator at Barchester Cepen Lodge Care Home

Many thanks for your review. At Cepen Lodge we always strive to ensure that all residents are well looked after and have a varied activities programme to engage in. I will pass your comments on to the team. Thank you again.

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Current Review Score: 9.8 (9.804)

Overview of Review Score

The Review Score of 9.8 (9.804) out of 10 for Barchester Cepen Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 49 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 48 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.804 for Barchester Cepen Lodge Care Home is calculated as follows: ( (476 Excellents x 5) + (89 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 577 Ratings = 4.804
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Cepen Lodge Care Home is based on 48 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 48 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Dec 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (34)

Meet the Team (10)

Jade

Jade Hodge

Job Title: Senior General Manager Joined: 2022

Hi, my name is Jade, and I am the Senior General Manager here at Cepen Lodge. Welcome to our website!


I started working in care at 18 and knew I’d found my calling. I quickly progressed through various roles, and completed all of my qualifications, becoming Home Manager 5 years later. I’m really passionate about high-quality person-centred dementia care, and this has always been really important to me especially as a Manager, to support my team in providing. My favourite part of the job is meeting all of our residents, and finding out about their life histories and backgrounds – I’ve met some really interesting people throughout my career, and think life history plays such a vital part in someone’s care. Now I hope to use the skills I’ve learned throughout the years to provide excellent care to those at Cepen Lodge.


Please feel free to give me a call or pop in for a visit; we would be more than happy to show you our beautiful home.

Marlene

Marlene Payne

Job Title: Deputy Manager Joined: 2011

Hello, my name is Marlene and I’m the Deputy Manager at Cepen Lodge. Prior to this, I was the Community Manager for our general residential community. I have worked at Cepen Lodge for 11 years now and completed professional training to get to my current position. I am passionate about my job, and caring for our residents here at Cepen Lodge – some of whom have been here since I started, and are like a second family!

Sean

Sean Harvey

Job Title: Team Leader Joined: 2015

Hello, my name is Sean, I have worked at Cepen Lodge since 2015 across various roles and departments. I have now worked my way up to Team Leader with the support of Barchester, and I’m studying my level 3.


My experience at Cepen Lodge has given me knowledge in all areas, but I especially enjoy my role as Team Leader as I have direct contact with our residents and their loved ones. I get to know our residents really well and enjoy meeting their families and involving them in their care.

Lindsey

Lindsey Woods

Job Title: Home Administrator Joined: 2020

Hello, my name is Lindsey, and I am the Home Administrator, I joined the team in 2020, and I manage the accounts and financial records here at Cepen Lodge.

Anita

Anita Williams

Job Title: Activity Co-Ordinator Joined: 2018

Hello. My name is Anita, and I have worked at Cepen Lodge for 5 years. I started as a Senior Care Assistant and now I am the Activities Coordinator, which I really enjoy. I love the interaction with our residents and making their days enjoyable. I am always thinking of new activities and events, and ways to engage with our local community for our residents' benefit. Cepen Lodge is a great team that I am proud to be a part of.

Kelly

Kelly Kimber

Job Title: Administration Assistant Joined: 2020

Hello, my name is Kelly. I joined the team in 2020 and I am an Admin Assistant here at Cepen Lodge.  I love working on Reception as I get to meet the families of our Residents and show people around our lovely home. I also enjoy the administration part of my job. We have a lovely team here at Cepen Lodge and I am lucky to be a part of it.

Zoe

Zoe Baggs

Job Title: Receptionist Joined: 2015

Hello, my name is Zoe and I have worked at Cepen Lodge as a receptionist since 2015. I enjoy showing people around our home and answering any questions they have about Cepen Lodge. We all work together as a team and I will help with residents too, making them drinks and chatting with them as I go about my day.

Abigail

Abigail Peare

Job Title: Senior Care Assistant Joined: 2022

Hello, my name is Abigail, and I am a senior care assistant here at Cepen Lodge. I started working in care in 2017 and prior to that, I cared for family members. When I realised how much I loved looking after my family, I decided to start this as my career. I started as a carer and was soon promoted to Shift Lead at my previous job, and I have now worked my way up to be a senior at Cepen Lodge.


I am aiming to start completing my Level 3 Qualification in Health & Social Care Leadership. I joined Cepen Lodge in 2022 and I love looking after the residents and being part of the team.

Tracey

Tracey White

Job Title: Care Assistant Joined: 2010

Hello, my name is Tracey and I have worked at Cepen Lodge for 13 years as a Care Assistant. I love supporting residents with their daily needs and life enrichment, and I love working as part of a team to help the residents live to the fullest.


I am passionate about making a difference in our residents' lives and am very proud to say I work at Cepen Lodge.

Mark

Mark Graham

Job Title: Second Chef Joined: 2022

Hello, my name is Mark and I am the second Chef here at Cepen Lodge. I really enjoy working with the residents and not only ensuring their food is nutritious, but it is to their taste.

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