Barchester Cepen Lodge Care Home

West Cepen Way, Chippenham SN14 6UZ
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9.8 120 Reviews
  • Barchester Cepen Lodge Care Home, Chippenham
Barchester's Cepen Lodge Care Home, located just north of Chippenham town centre and next to a golf club, boasts three floors of impressive facilities surrounded by open green spaces.

Focusing on high quality, personalised care to ensure residents feel right at home, Cepen Lodge offers residential, dementia and respite support to older people. Residents have access to communal dining rooms, lounges, quiet spaces and a garden with paved footpaths and a large seating area.

The caring and friendly staff can provide care for any need residents might have and are always on hand to offer support. The activities coordinators give residents the opportunity to engage in fun activities suited to their interests.

All meals are cooked with fresh, seasonal ingredients by the in-house chef who can meet all dietary requirements.
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Care Provided by Barchester Cepen Lodge Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 63 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's typically included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1200
  • Self-Funded Residential Dementia Care: from £1200

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester Cepen Lodge Care Home to find out the exact price for your requirements.

Contact Barchester Cepen Lodge Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Barchester Cepen Lodge Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in charge

  • Jade Hodge (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (63)
  • Single Rooms with Ensuite Wet Room (63)

Barchester Cepen Lodge Care Home Reviews (120)

9.8

Barchester Cepen Lodge Care Home has a Review Score of 9.8 (9.804) out of 10, based on 49 reviews in the last 2 years.
Over all time Barchester Cepen Lodge Care Home has 120 reviews.

Overall Experience
  • 94
  • 24
  • 2
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Date Published
  • 120
  • 10
  • 14
  • 49
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Reviewer Connection to Barchester Cepen Lodge Care Home
  • 44
  • 17
  • 12
  • 11
  • 6
  • 6
  • 5
  • 4
  • 4
  • 3
  • 3
  • 1
  • 1
  • 1
  • 1
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Total of 120, showing 41-60
Review from C H (Son of Resident) published on 13 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the facilities are excellent, and the staff are very pleasant and understanding. There seems to be a lot of entertainment and things to do most days. I understand the food is excellent and the dining room looks like a posh restaurant as well as the décor throughout the building. As you come in
they have been awarded 5 stars by a governing body. Well done to all!
Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home

Thankyou for your review, we really appreciate your feedback.

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Review from Z K (Resident) published on 13 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone is very nice to me and helpful. I love being able to get lots of stations on the TV in my room. The food is very nice.
Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home

Thankyou for your review, we really appreciate your feedback.

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Review from Penny S (Daughter of Resident) published on 20 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were made very welcome when we visited Barchester Cepen Lodge Care Home for a visit and were very impressed by the friendly and helpful staff and the high standard of the rooms and facilities. We have initially requested four weeks of respite care while we see how Mum settles and we cannot fault
the care and kindness she has received so far. All the staff we have met, including chefs, maintenance, receptionists and care staff, have been so lovely and nothing has been too much trouble. Mum has settled well and all the staff are working hard to try to involve her in activities and encouraging her to make some new friends. There is a real homely feel and we are so pleased to have found such a lovely care home for Mum.
Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home

Thank you so much for such a lovely review, it has been a pleasure supporting your mum and your family and we are so glad she has settled so well.

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Review from M W (Friend of Resident) published on 25 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
An amazing place! All of the staff are so nice and friendly, they really make you feel comfortable. There are always so many activities going on and make the experience so much more homely. It’s a really nice environment.
Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home

Thank you so much, we pride ourselves on our activities offered to cater to everyone and ensure lives are fun and enriched here at Cepen Lodge.

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Review from James K (Son of Resident) published on 22 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are always very helpful and understanding, with a special mention to two team leaders in particular who have gone beyond at this very difficult time for us. It is great to see the recent refurbishment, which has been done to a high standard.
Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home

Thank you very much for your review. I will pass your feedback on to the team who will be pleased to hear and the special mention will be shared with the team leaders.

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Review from Roy T (Husband of Resident) published on 19 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
An outstanding care experience for my wife and, as her husband, nothing but praise for every member of staff, including the Management Team, Carers, Reception Team, Chefs, Cleaners and Laundry personnel. Everyone is a pleasure to deal with and very caring.
Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home

Thank you so much for your review, lovely words to be shared with our team.

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Review from L G (Daughter of Resident) published on 13 December 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All welcomed by reception when entering the home as if you're a family member. All staff are polite and friendly. Relative resident is treated with respect and dignity and all staff work hard to involve him in conversations and activities (he can be quite grumpy and difficult at times!)
Family are
kept informed of his wellbeing and health conditions. The home is always happy to allow very young family members to visit (toddlers) and the resident's pet dog. Glad we chose Cepen Lodge.
Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home

Thank you very much for your review. I will pass your feedback on to the team who will be pleased to hear. We treat all residents and their loved ones as part of our extended family.

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Review from Charlene R (Daughter-in-law of Resident) published on 7 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely surroundings, positive carers, always on hand to help when needed. They make residents and visitors feel like family. Never a dull moment. The carers are always positive and encourage residents to be interactive in activities. Me and the family feel it's a home away from home.
Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home

Thank you very much for your review. I will pass your feedback on to the team who will be pleased to hear. We treat all residents and their loved ones as part of our extended family.

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Review from Eileen H (Sister of Resident) published on 15 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ups and downs a bit over the years but on the whole good. Improvements since Barchester took over. My ratings relate to Barchester.
Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home

Thank you very much for your review. The team will be pleased to hear this; we share all feedback with our team.

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Review from Chris P (Regular Volunteer) published on 23 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Visited the home to take in my police dog to show the residents. Warm, friendly environment with lots of smiling faces, lots of people interested in the dog (springer) they were able to engage with the dog and lots of comments of remembering dogs they have had. Great to see the reaction to the dog and
hopefully was a highlight for people. Will drop back in again soon.
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Review from Maureen B (Wife of Resident) published on 28 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Most of the staff are excellent nearly 75% of them. It's now my husband's family because of dementia. I could not have chosen a better home. It feels like a home from home. I would rate this home the best locally, excellent all around with staff and residents.
Reply from Catherine Crawshaw, Customer Relationship Manager at Barchester Cepen Lodge Care Home

Thank you very much for your review, the team will be so pleased to hear this feedback, we really do see Cepen Lodge as one family.

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Review from Gillian R (Daughter of Resident) published on 20 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A lovely home, with lovely people who really care. Mum is very happy here. The events coordinator is great, she really knows how to engage the residents and comes up with some fantastic ideas for them. Always some sort of entertainment going on. Would highly recommend this home.
Reply from Catherine Crawshaw, Customer Relationship Manager at Barchester Cepen Lodge Care Home

Thank you very much for taking the time to feedback on your experience at Cepen Lodge, it means so much to all the team that Mum is happy and settled. The activities team work so hard to provide a varied programme of events and activities so will be delighted to hear such wonderful comments.

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Review from Adrian W (Son of Resident) published on 14 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum is currently in Cepen Lodge and has been at the facility for a number of months now.
She resides on 'Memory Lane' where the care is centred around dementia care.
Unfortunately, the nature of her dementia means that she can be quite challenging at times, with family, and carers alike.
In conjunction
with the Social Work department, we examined the opportunities in over 60 care homes within the area and Cepen Lodge represented the best facilities for stimulation and the appropriate security for Mum as her illness had worsened and it deemed necessary for her to have a permanent placement.
When visiting and by frequent phone contact, the staff are always polite and in conversation, it is easy to see that they have got to Mum as an individual.
The rooms are always tidy and Mum is always clean and presentable in appropriate clothes for her.
The food appears appetising and is served at a dining area if desired.
The range of stimulus available to Mum at the home is second to none. I would like to concentrate on the staff at Cepen Lodge.
I am aware that no names should be included, but by reading this submission, the staff concerned will know who they are - and in what high regard they are held.
The staff, without exception, are all kind and polite and personally informative on the phone (you know they have got to know Mum), but more importantly, there is never a question of anyone being judgemental about family members, despite circumstances.
I am a senior health care provider in the NHS and can view 'care' with an objective viewpoint, however, it is delivered.
I have been and remain singularly impressed with the training behind what has produced a focused and caring group of staff. I am impressed with the interviewing techniques that have chosen the right staff who care and moreover, I hold the staff who look after my Mum on a regular basis in high regard.
Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home

Thank you so much for such a wonderful review of our care here at Cepen Lodge, I will make sure your review is shared with our care team - particularly those in our Memory Lane community.

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Review from P H (Resident) published on 17 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Generally excellent - rooms are showing the need to be decorated. I was disturbed a couple of times by work going on.
Reply from Catherine Crawshaw, Customer Relationship Manager at Barchester Cepen Lodge Care Home

Thank you for your feedback on your stay at Cepen Lodge, we are undergoing refurbishment and apologise for any disturbance, in future we will of course ensure you are away from any work being undertaken.

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Review from Joanne M (Niece of Resident) published on 24 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My auntie was in Cepen Lodge for a period of respite, and we cannot rate it highly enough. From the kindness of the staff to the facilities to the activities and the food, not only was the team so amazing to my auntie, but they were also so supportive and helpful to me and my family - nothing was too
much hassle, and we couldn't have gotten through this time without you.
Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home

Thanks so much for your lovely words, it was a pleasure to support your aunty and your family.

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Review from Dawn J (Wife of Resident) published on 2 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband joined Cepen Lodge on the 20th of September 2022. He is currently in an emergency respite bed, and it's his first time away from our home. He settled into the amazing Memory Lane community like he's been here for years. The staff are amazing, the place is amazing, and my husband's care is
second to none! All the staff are angels.
Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home

Thank you so much for your kind words and for taking the time to review our care home; it is really appreciated by us all at Cepen Lodge. Your husband has settled brilliantly here, and we are so glad he has chosen to stay here.

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Review from Christine W (Daughter of Resident) published on 2 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been in the home for almost a year, and she is very content.
I know she has dementia, but she always says how "lovely" it is in the home.
Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home

Thank you so much for your kind words and for taking the time to review our care home; it is really appreciated by us all at Cepen Lodge.

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Review from Pamela P (Daughter of Resident) published on 2 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been in Cepen Lodge for over two years.
She is happy and well cared for.
Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home

Thank you so much for your kind words and for taking the time to review our care home; it is really appreciated by us all at Cepen Lodge.

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Review from Kevin S (Son of Resident) published on 31 October 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Considerate staff who do their best to ensure the residents are happy and safe.
A special mention to one particular lady.
Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home

Thank you so much for your kind words and for taking the time to review our care home; it is really appreciated by us all at Cepen Lodge.

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Review from Charlotte S (Granddaughter of Resident) published on 31 October 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Helpful staff and a friendly team.
Caring and treats residents as individuals.
My nan is always treated with respect.
Staff check on residents to make sure they are happy and safe.
Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home

Thank you so much for your kind words and for taking the time to review our care home; it is really appreciated by us all at Cepen Lodge.

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Current Review Score: 9.8 (9.804)

Overview of Review Score

The Review Score of 9.8 (9.804) out of 10 for Barchester Cepen Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 49 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 48 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.804 for Barchester Cepen Lodge Care Home is calculated as follows: ( (476 Excellents x 5) + (89 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 577 Ratings = 4.804
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Cepen Lodge Care Home is based on 48 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 48 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Dec 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (34)

Meet the Team (10)

Jade

Jade Hodge

Job Title: Senior General Manager Joined: 2022

Hi, my name is Jade, and I am the Senior General Manager here at Cepen Lodge. Welcome to our website!


I started working in care at 18 and knew I’d found my calling. I quickly progressed through various roles, and completed all of my qualifications, becoming Home Manager 5 years later. I’m really passionate about high-quality person-centred dementia care, and this has always been really important to me especially as a Manager, to support my team in providing. My favourite part of the job is meeting all of our residents, and finding out about their life histories and backgrounds – I’ve met some really interesting people throughout my career, and think life history plays such a vital part in someone’s care. Now I hope to use the skills I’ve learned throughout the years to provide excellent care to those at Cepen Lodge.


Please feel free to give me a call or pop in for a visit; we would be more than happy to show you our beautiful home.

Marlene

Marlene Payne

Job Title: Deputy Manager Joined: 2011

Hello, my name is Marlene and I’m the Deputy Manager at Cepen Lodge. Prior to this, I was the Community Manager for our general residential community. I have worked at Cepen Lodge for 11 years now and completed professional training to get to my current position. I am passionate about my job, and caring for our residents here at Cepen Lodge – some of whom have been here since I started, and are like a second family!

Sean

Sean Harvey

Job Title: Team Leader Joined: 2015

Hello, my name is Sean, I have worked at Cepen Lodge since 2015 across various roles and departments. I have now worked my way up to Team Leader with the support of Barchester, and I’m studying my level 3.


My experience at Cepen Lodge has given me knowledge in all areas, but I especially enjoy my role as Team Leader as I have direct contact with our residents and their loved ones. I get to know our residents really well and enjoy meeting their families and involving them in their care.

Lindsey

Lindsey Woods

Job Title: Home Administrator Joined: 2020

Hello, my name is Lindsey, and I am the Home Administrator, I joined the team in 2020, and I manage the accounts and financial records here at Cepen Lodge.

Anita

Anita Williams

Job Title: Activity Co-Ordinator Joined: 2018

Hello. My name is Anita, and I have worked at Cepen Lodge for 5 years. I started as a Senior Care Assistant and now I am the Activities Coordinator, which I really enjoy. I love the interaction with our residents and making their days enjoyable. I am always thinking of new activities and events, and ways to engage with our local community for our residents' benefit. Cepen Lodge is a great team that I am proud to be a part of.

Kelly

Kelly Kimber

Job Title: Administration Assistant Joined: 2020

Hello, my name is Kelly. I joined the team in 2020 and I am an Admin Assistant here at Cepen Lodge.  I love working on Reception as I get to meet the families of our Residents and show people around our lovely home. I also enjoy the administration part of my job. We have a lovely team here at Cepen Lodge and I am lucky to be a part of it.

Zoe

Zoe Baggs

Job Title: Receptionist Joined: 2015

Hello, my name is Zoe and I have worked at Cepen Lodge as a receptionist since 2015. I enjoy showing people around our home and answering any questions they have about Cepen Lodge. We all work together as a team and I will help with residents too, making them drinks and chatting with them as I go about my day.

Abigail

Abigail Peare

Job Title: Senior Care Assistant Joined: 2022

Hello, my name is Abigail, and I am a senior care assistant here at Cepen Lodge. I started working in care in 2017 and prior to that, I cared for family members. When I realised how much I loved looking after my family, I decided to start this as my career. I started as a carer and was soon promoted to Shift Lead at my previous job, and I have now worked my way up to be a senior at Cepen Lodge.


I am aiming to start completing my Level 3 Qualification in Health & Social Care Leadership. I joined Cepen Lodge in 2022 and I love looking after the residents and being part of the team.

Tracey

Tracey White

Job Title: Care Assistant Joined: 2010

Hello, my name is Tracey and I have worked at Cepen Lodge for 13 years as a Care Assistant. I love supporting residents with their daily needs and life enrichment, and I love working as part of a team to help the residents live to the fullest.


I am passionate about making a difference in our residents' lives and am very proud to say I work at Cepen Lodge.

Mark

Mark Graham

Job Title: Second Chef Joined: 2022

Hello, my name is Mark and I am the second Chef here at Cepen Lodge. I really enjoy working with the residents and not only ensuring their food is nutritious, but it is to their taste.

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