Canning Court Care Home

Canners Way, Stratford-upon-Avon CV37 0BJ
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9.6 77 Reviews
  • Canning Court Care Home, Stratford-upon-Avon
This purpose-built facility is newly refurbished throughout with modern living and dining areas.

The new layout suits adults with residential dementia and nursing dementia needs. The sensory and courtyard gardens help residents enjoy the scenic location whilst bedrooms provide comfortable and stylish accommodation, complete with ensuite bathrooms and flat screen TVs.

Food preferences are discussed on arrival, as the home looks to ensure meals are nutritious and suited to dietary requirements. Residents can eat in comfortable dining rooms, the privacy of their own bedrooms or while welcoming visitors.

The activities programme is designed to embrace personal choice and interests, with many events and scheduled entertainments on the calendar, as well as regular trips and outings. Friends and family are always welcome to visit and join in.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Lift
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Nicola French (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (64)
  • Single Rooms with Ensuite Wet Room (64)

Canning Court Care Home Reviews (77)

9.6

Canning Court Care Home has a Review Score of 9.6 (9.611) out of 10, based on 29 reviews in the last 2 years.
Over all time Canning Court Care Home has 77 reviews.

Overall Experience
  • 47
  • 23
  • 4
  • 2
  • 1
Date Published
  • 77
  • 4
  • 9
  • 29
  • 48
Reviewer Connection to Canning Court Care Home
  • 22
  • 14
  • 11
  • 9
  • 5
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 77, showing 21-40
Review from Rachel L (Daughter of Resident) published on 12 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care staff are wonderful, always genuinely loving towards residents. Nothing is too much trouble. The food is great, the home is always clean and warm.
Reply from Eden Tomlinson, Customer Service Adviser at Canning Court Care Home

We appreciate you taking the time to leave us your comments. We are happy to hear you feel like a part of our Canning Court family. We hope to continue providing your loved one with the best possible care.

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Review from D W (Son of Resident) published on 12 December 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum is well looked after. The staff are very friendly and caring. The staff numbers are a little inadequate in order to give residents interaction and support when needed.
Reply from Eden Tomlinson, Customer Service Adviser at Canning Court Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We will discuss your feedback with the home’s manager to help them continually improve their service.

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Review from J K (Wife of Resident) published on 12 December 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We found on moving here on August 28th a very nice room waiting for us. The staff were very good and helpful in explaining to us and answering our questions. We were also shown the lounges and dining room. The laundry was a little 'hit and miss' to begin with but now is very good and housekeeping staff
are very helpful. Meals are usually varied and presented well. There is always a choice of two main courses. Could do with an extra person to help with people who require help to eat etc. All in all, we feel happy and safe with the care provided.
Reply from Eden Tomlinson, Customer Service Adviser at Canning Court Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your loved one in our care. We will discuss your feedback with the home’s manager to help them continually improve their service.

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Review from I S (Daughter of Resident) published on 12 December 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum is being cared for very well. The staff are very friendly and nothing is too much trouble. However, they are always very busy. Could probably do with an extra member of staff on the floor, maybe to be able to interact with the residents more when they are upset and stay with them for a while.
Reply from Eden Tomlinson, Customer Service Adviser at Canning Court Care Home

Thank you for taking the time to leave your review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We will discuss your feedback with the home’s manager to help them continually improve their service.

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Review from L W (Grandson of Resident) published on 12 December 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Nana is nice and calm where she is. Her room is lovely and airy with a nice view. All of her clothes are kept well and she doesn't smell.
Reply from Eden Tomlinson, Customer Service Adviser at Canning Court Care Home

Thank you for taking the time to leave your review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make your Nana's stay as comfortable as possible.

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Review from Paula W (Daughter of Resident) published on 12 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is lovely to see Mum comfortable at Canning Court Care Home. The staff know her well and provide activities. Her dignity is very important and her room is lovely. Everything smells clean and fresh, she loves the food.
Reply from Eden Tomlinson, Customer Service Adviser at Canning Court Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.

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Review from Andrew W (Son-in-law of Resident) published on 12 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law is relaxed and settled at Canning Court Care Home. The staff are really friendly and informative.
Reply from Eden Tomlinson, Customer Service Adviser at Canning Court Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your Mother-In-Law in our care. Please let us know if there is anything we can do to make her stay as comfortable as possible.

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Review from Hilton S (Husband of Resident) published on 12 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the way my wife is being looked after. Her room is clean, the carers look after her needs exceptionally.
Reply from Eden Tomlinson, Customer Service Adviser at Canning Court Care Home

Thank you for your lovely feedback. We are very happy to hear you can feel at ease with your wife in our care. Please let us know if there is anything we can do to make her stay as comfortable as possible.

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Review from A B (Wife of Resident) published on 25 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Yesterday we (my husband and I) joined many others for an entertaining musical afternoon. Wow! What a wonderful time we all had, singing all the old songs, laughing, clapping to the music and then partying with a lady resident for her birthday. We all shared her lovely cake (thank you to the chef) and
cups of tea etc. Everybody had a really lovely time, organised by the activities ladies. The man with his music and guitar was very good.
Reply from David Mclean, Customer Service Adviser at Canning Court Care Home

Thank you for taking the time to leave your review. We are glad you enjoyed the musical afternoon at our care home and hope you have fond memories from the occasion. The team at Canning Court are thankful for the appreciation for organising the event and we are happy you were able to enjoy the entertainer also.

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Review from Alison T (Daughter of Resident) published on 30 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been at Canning Court Care Home for over a year now and has settled in well. The staff are all very caring and work hard. Her health is well looked after.
Reply from David Mclean, Customer Service Adviser at Canning Court Care Home

Thank you for your kind words. We hope Canning Court Care Home did everything possible to make the transition as easy as possible and we are very happy to hear that your mum and you can feel at ease with her in our care. We hope to continue providing your loved one with the best possible care.

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Review from Judith C (Wife of Resident) published on 30 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The experience was very good.
Reply from David Mclean, Customer Service Adviser at Canning Court Care Home

Thank you for your kind words. Please let us know if there is anything we can do to make your loved one's stay as comfortable as possible.

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Review from Jackie B (Daughter of Resident) published on 7 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Attended the 'coronation party' and had a lovely afternoon.
Well organised as always.
Reply from David Mclean, Customer Service Adviser at Canning Court Care Home

Thank you for taking the time to leave your review. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.

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Review from S O (Daughter of Resident) published on 29 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot thank the staff enough for all the care and support you showed during my dad's time with you from November 2022 through to early April 2023. Your dedication and thoughtfulness throughout were amazing.
Reply from Rebecca Kellegher, Customer Service Adviser at Canning Court Care Home

Thank you for your review. We are pleased to hear how much support was offered during your dad's stay with us at Canning Court Care Home. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Review from P R (Son of Resident) published on 29 March 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
After putting our safeguarding concerns in writing to the manager of the home, no attempt has been made to contact us or reassure us of any improvements the home has made in the way our mother is being supported. During visits it is apparent a lack of staff is leading to areas of the building being
unmanned, exposing residents to vulnerabilities in the event of a fall or need for medical assistance. Our experiences observe a failure to properly document falls or injuries. Staff don't always wear name badges making it harder to identify who we have spoken to! Our mother has been able to remove cuttlery from the dining room which went unnoticed by staff. We have witnessed the tea trolley being left in the corridor unattended on several occasions. We continue to witness residents sitting in lounges unstimulated by music, television or any tactile resources. Residents wander into people's rooms removing items with little interaction from staff. A complaint has been made to CQC.
Reply from David Mclean, Customer Service Adviser at Canning Court Care Home

We appreciate you taking the time to leave us your comments. Our resident’s health and well being is an absolute priority. We are concerned to hear this. Could you please contact our Feedback Team by emailing feedback@bupa.com or calling 0113 381 6293 so we could discuss this further? We will certainly pass your comments on to the manager.

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Review from Claire P (Wife of Resident) published on 28 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very kind and caring staff.
Reply from David Mclean, Customer Service Adviser at Canning Court Care Home

Thank you for your feedback. It is always nice to hear words like “very kind and caring” being used to describe our care.

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Review from George S (Husband of Resident) published on 18 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Following a major stroke, my wife came to Canning Court Care Home on May 15th 2022 and has received the best possible care from all of the staff and management.
None of the staff pass her room without a cheerful 'hello' or joke. I often arrive to the sound of my wife and staff laughing very loudly.
Reply from Rebecca Kellegher, Customer Service Adviser at Canning Court Care Home

We appreciate you taking the time to leave us your lovely comments. It is really pleasing to hear you felt that your wife received the best possible care from all of the staff and management. Thank you for choosing Canning Court for your wife's stay.

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Review from K M (Resident) assisted by family/friend published on 26 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Room is warm and comfortable. I feel safe and cared for. Staff are lovely, friendly and willing to help. I'm very happy here.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Canning Court Care Home

Thank you for your feedback. We are glad to hear that you feel safe and happy in our care at Canning Court.

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Review from Patricia C (Wife of Resident) published on 12 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have had a very good experience of all of the staff being kind and caring to my husband.
They have worked in very difficult times but have coped well.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Canning Court Care Home

Thank you for your feedback. It is always so nice to hear from family members who feel their loved one is well cared for.

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Review from J A (Wife of Resident) published on 12 April 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
All staff very kind and caring and I'm very grateful to them all.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Canning Court Care Home

We appreciate you taking the time to leave us your comments. Thank you for choosing us to care for your loved one.

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Review from K G (Wife of Resident) published on 12 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am so pleased that we found Canning Court Care Home, since coming to live here my husband seems a lot more settled, the staff are lovely and very helpful. I would also like to say that the staff/visitor meeting is a great idea as it gives everyone a chance to talk and suggest different things. I would
highly recommend anyone.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Canning Court Care Home

Thank you for your kind words. We are happy that your husband is now feeling more settled. Thank you for your recommendation.

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Current Review Score: 9.6 (9.611)

Overview of Review Score

The Review Score of 9.6 (9.611) out of 10 for Canning Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.611 for Canning Court Care Home is calculated as follows: ( (228 Excellents x 5) + (95 Goods x 4) + (19 Satisfactorys x 3) ) ÷ 342 Ratings = 4.611
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Canning Court Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 May 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 08 Sep 2025

We warmly welcome those living with dementia in need of residential or nursing care. All the bedrooms at Canning Court are en-suite, attractively decorated and furnished with a flat screen television, under-floor heating and 24-hour call system. Some rooms have access to the home’s beautiful gardens.

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Awards / Recognitions (7)

Meet the Team (10)

Nicola

Nicola French

Job Title: Home Manager Joined: 2016

I’ve worked for Bupa since 2016, and have been the home manager at Canning Court since December 2021. I started working in social care as a support worker for adults with Autism and learning disabilities, which I loved.


I progressed through the company and managed a service in Milton Keynes, which supported adults to live independently. After a while though, I missed the community feel of a care home, the residents and working in a team.


I live in a village just 25 minutes from the home with my husband, our son and daughter, our working cocker spaniel and 2 chickens! I love being outside, running and keeping fit and all kinds of food, but especially chocolate!

Aby

Aby Joseph

Job Title: Clinical Deputy Manager Joined: 2012

I started at Bupa in 2012 as a registered nurse, and have been the Clinical Deputy Manager here at Canning Court for 2 years. I love my job, as I like being able to make a positive difference to peoples lives.


I have two boys, aged 4 & 6, and in my spare time I enjoy spending time with my family, and I'm really passionate in designing and film making - I have done various productions in both India & the UK.

Sarah

Sarah Austin

Job Title: Financial Administrator Joined: 2016

I have worked at Bupa since 2016 and have extensive experience working in similar finance and administration positions. I thoroughly enjoy what I do as I love supporting residents, their families and friends. We have a great team here and we all work and support each other very well.


I live with my husband and have a son and four step children. In my spare time I enjoy spending time with family, fitness activities, walking and getting together with friends. I love animals and we have an adorable Miniature Cockapoo called Esme who sometimes comes to work on a Friday for an hour and the residents love her visits!

Christopher

Christopher Martin

Job Title: Maintenance Joined: 2023

I have 25 years experience in maintenance. I have worked at Canning Court since 2023.


You'll see me around the home doing various jobs. I oversee fire safety and health and safety within the home.


In my spare time, I enjoy fishing.

Thomas

Thomas Baldwin

Job Title: Head Chef Joined: 2024

I have worked at Canning Court since 2024.


I have been a Chef within Fine Dining and hotels. All around various places including Middle East, France, Spain and Ireland.


In my spare time I enjoy walking and dining to various places.

Jackie

Jackie Kelly

Job Title: Senior Activities Coordinator Joined: 2024

I have worked at Canning Court since 2024.


My previous roles have included , HR, accounts, partnerships account manager, and events and fundraising manager. I have always enjoyed people engagement at all levels and helping where I can, to ensure others are looked after and happy.


I have two sons and four grand daughters who keep me busy and I enjoy reading and holidays.

Claire

Claire Hardcastle

Job Title: Registered Nurse Joined: 2018

I have worked at Canning Court since 2018 as a Registered Nurse. I have been in Nursing for 44 years. I ensure the highest quality care is given to all residents within my care.


In my spare time, I enjoy reading, allotments, animals and going out to various places to view like castles, abbeys etc.

Jissa Maria

Jissa Maria Jose

Job Title: Registered Nurse Joined: 2022

I completed nursing training in India and started my career as an ICU nurse there and in Saudi Arabia, where I worked in adult ICU. Following this, I moved to Wales in 2020 where I worked as nurse. I enjoy working in care services as I enjoy supporting residents and working as a team.


I live within walking distance from Canning Court with my husband and little daughters. My son will be coming over from India to join us soon and I am so excited for this. In my spare time I enjoy spending it socialising with my family and friends.

Agnieszka

Agnieszka Piechowicz

Job Title: Senior Health Care Assistant Joined: 2017

I joined Canning Court’s team in 2017 and have been a Senior Health Care Assistant since 2020. I love helping and supporting our residents. I have a huge passion towards caring for people.


I live very close to Canning Court and have a son. I am originally from Poland and moved to the UK in 2005. I have hobbies such as crafts, crochet and reading.

Cath

Cath Beesley

Job Title: Senior Housekeeper Joined: 2013

I have worked for Bupa since 2013. I enjoy working here as I work with a really good team.


I have a son, daughter and a grandson. In my spare time I like spending time with them and socialising with my friends.

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