Canning Court Care Home

Canners Way, Stratford-upon-Avon CV37 0BJ
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9.6 77 Reviews
  • Canning Court Care Home, Stratford-upon-Avon
This purpose-built facility is newly refurbished throughout with modern living and dining areas.

The new layout suits adults with residential dementia and nursing dementia needs. The sensory and courtyard gardens help residents enjoy the scenic location whilst bedrooms provide comfortable and stylish accommodation, complete with ensuite bathrooms and flat screen TVs.

Food preferences are discussed on arrival, as the home looks to ensure meals are nutritious and suited to dietary requirements. Residents can eat in comfortable dining rooms, the privacy of their own bedrooms or while welcoming visitors.

The activities programme is designed to embrace personal choice and interests, with many events and scheduled entertainments on the calendar, as well as regular trips and outings. Friends and family are always welcome to visit and join in.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Lift
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Nicola French (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (64)
  • Single Rooms with Ensuite Wet Room (64)

Canning Court Care Home Reviews (77)

9.6

Canning Court Care Home has a Review Score of 9.6 (9.611) out of 10, based on 29 reviews in the last 2 years.
Over all time Canning Court Care Home has 77 reviews.

Overall Experience
  • 47
  • 23
  • 4
  • 2
  • 1
Date Published
  • 77
  • 4
  • 9
  • 29
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Reviewer Connection to Canning Court Care Home
  • 22
  • 14
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  • 9
  • 5
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 77, showing 61-77
Review from Sue H (Daughter of Resident) published on 13 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Canning Court has offered an excellent standard of care at times but it is not always consistent. However, I am encouraged by new management's approach to dealing with any concerns. There is an atmosphere of willingness to listen and a genuine desire to improve.
Reply from Greta Narbutaityte, Customer Advisor at Canning Court Care Home

Thank you for such lovely feedback, we are very pleased to hear that any concerns are dealt with appropriately.

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Review from Heather S (Friend of Resident) published on 2 March 2020 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
Terrible, bland fatty, carbohydrate food. Missing front tooth, containing a large percentage of gold. Missing watch. No jug for water in the room. No help with TV. No TV controller. Wearing an old man's cardigan. Not being dressed in her own clothes. Clothes missing. Sticky floor in the room. No hearing
aid. For a Bupa property care home I am shocked and appalled by its performance. It has taken 9 months so far to get a hearing test.
Reply from Greta Narbutaityte, Customer Adviser at Canning Court Care Home

We are very concerned to hear this. Could you please contact our Feedback Team by emailing feedback@bupa.com or calling 0113 381 6293 so we could look into this further?

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Review from Monique K (Stepdaughter of Resident) published on 23 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely and very committed staff. Residents are very well cared for and my stepfather loves it there. Staff know how to improvise and seem very happy to work there. I cannot fault it.
Reply from Greta Narbutaityte, Customer Adviser at Canning Court Care Home

Thank you for your praise. We really appreciate such positive feedback.

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Review from E W (Daughter of Resident) published on 2 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Canning Court is a very good care home. However, the main problem is staff. The turnover of staff is unbelievable- sometimes a new employee only staying for a couple of shifts. Agency staff are used more than permanent staff which is not good for the continuing care of dementia patients. The staff that
are there are excellent.
Reply from Greta Narbutaityte, Customer Adviser at Canning Court Care Home

Thank you for your feedback, we will discuss your feedback with the manager to help us continually improve our service.

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Review from I M (Daughter of Resident) published on 22 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have encountered the greatest kindness and consideration in the care of my mother. At all times she has been treated with dignity and respect and her changing needs have been addressed promptly and efficiently. We never have any contact with office management. My mother always says she is happy here
when asked and we can see she is calm and feels safe.
Reply from Greta Narbutaityte, Customer Adviser at Canning Court Care Home

Thank you for your feedback. We have genuine regard for all of our residents, so it is always nice to hear from family members feeling like their loved one is cared for and looked after.

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Review from Susanne C (Daughter of Resident) published on 6 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has received excellent care whilst in Canning Court. Finance/Reception always give a welcome and the staff are very helpful with any issues.
Reply from Greta Narbutaityte, Customer Adviser at Canning Court Care Home

Thank you for your kind words, Susanne. We appreciate you taking the time to leave this review.

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Review from Anita G (Daughter of Resident) published on 6 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother is extremely deaf and this can create a problem in her understanding unless her hearing aids are put in and checked that they are working. This must be a priority for her. Activities are very limiting due to hearing problems. Overall, we are happy with the home.
Reply from Greta Narbutaityte, Customer Adviser at Canning Court Care Home

Thank you for your feedback. Our residents' health and well being is an absolute priority, therefore we will discuss your feedback with the home’s manager to help continually improve our service.

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Review from R J (Wife of Resident) published on 6 June 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My husband has been looked after well, also myself.
Reply from Greta Narbutaityte, Customer Adviser at Canning Court Care Home

Thank you for your kind review.

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Review from Mike N (Son of Resident) published on 2 December 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
Moved our mother into Canning Court Nursing Home in early 2016 (she is 85, diagnosed Alzheimers). She had previously been in a care home in Alcester. The team are great. Our mother is happier at Canning Court - she is eating better, she is cleaner, she has made new friends and she gets more stimulation.
Reply from Jayne Duck, Customer Services Administrator at Canning Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Anthony B (Son of Resident) published on 28 November 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
Took a while for my mother to settle in. Staff seem very friendly. Facilities okay, would like to see more residents outside getting some fresh air occasionally. Need to keep relatives informed about hospital appointments etc more. On the whole, a good service.
Reply from Rose Pickering, Customer Service Administrator at Canning Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Harvey (Nephew of Resident) published on 21 November 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
Having looked at several homes for my Aunt we were delighted to find Canning Court. We were shown around by very helpful and friendly staff making a difficult decision much easier for us.


My Aunt has now been in the home for several months, she has settled and appears to be looked after extremely

well.


It is a great comfort to know that she is safe and is being cared for by caring staff.

Reply from Rose Pickering, Customer Service Administrator at Canning Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Phillip D (Son of Resident) published on 21 November 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Canning Court is an excellent care home which has looked after my mother extremely well in the 3 1/2 years she has been a resident at the care home. My mother has dementia and Canning Court specialises in the care of residents with dementia. They have been especially good in adapting as her condition
worsens over time. They are very proactive and always looking ahead to the next phase of care. When I was looking for a care home for my mother I looked at many care homes and none gave me the same good feeling as Canning Court.


The only downside is the cost. I know all care homes are expensive, but Canning Court is at the very top end of the scale and as such my mother's quite substantial funds soon disappeared and she has moved onto Council Funding. It is worth saying that that change of funding has had no impact on quality of care.


Even allowing for the costs I know I made the correct decision to choose Canning Court and as such would have no hesitation in recommending Canning Court.

Reply from Rose Pickering, Customer Service Administrator at Canning Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Sarah W (Daughter of Resident) published on 21 November 2016 Submitted via Website • Report
Overall Experience 3.0 out of 5
My mother has been a resident at Canning Court since it opened. In that time, the manager has changed several times and staff have moved on. I have been in discussions many times about the care of my mother which in the past was to say the the least, challenging. Both from the care and communication
with members of staff and management.
Over the past 2/3 years things have improved in both these areas. The nurses, carers, cleaning staff and catering have improved. They are all hard working. Caring and open to discussion. Some have worked at Canning Court for several years and they are a welcome sight. The staff seem to have a good working relationship and it shows in their easy caring manner and sense of humour.
Improvements are slowly taking place and I believe that Canning Court is a comfortable and often comforting place to live.
Reply from Rose Pickering, Customer Service Administrator at Canning Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Rita (Husband of Resident) published on 16 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am content that my wife is safe, comfortable and receiving the best of care and attention that her condition requires. She is in excellent surroundings, with warm and caring people whose love and dedication is manifest.
Reply from Lydia Waller, Customer Service Administrator at Canning Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from Jan L (Daughter of Resident) published on 9 February 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My first positive dealings with Canning Court were when my family had to choose a home for my mother to go in to. At two homes we were told to make appointments but at Canning Court we were told to just turn up, which we felt was a very good sign and that they were not going to put on a show for us.
We are also able to go and visit anytime day or night which gives us confidence with her care.
The staff are also very helpful but we do have our favourites, the ones where I have turned up unexpectedly and have been outside her room and I can hear them singing to her while she is being fed or changed and it is very reassuring to know that she is in such caring hands.
I'm not saying we haven't had the odd problem but whenever we do, once it is reported it is dealt with.
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Review from Heather B (Wife of Resident) published on 5 February 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
My husband has been a resident in Canning Court for 16 months. We liked the home because of the amount of space; my husband paces a lot and there is plenty of space for him to walk freely. There are also several lounges. so plenty of places to sit comfortably when family and friends visit and residents
have plenty of choices of where to sit and relax. My husband has a poor appetite and the staff do all they can to encourage him to eat, he has often needed help eating and there has always been a member of staff to sit with him for as long as it has taken to feed him. They also ensure he drinks plenty through the day as he would forget if not prompted.
We are always kept informed of any worries the staff have about his health and well-being and are always informed of any concerns they have, and are then involved in discussions about what can be done to improve things for him. On occasions when he has not been well, we have quickly been informed. The local GP regularly visits and comes promptly when some one is ill. The staff are always willing to listen to any concerns, and are also ready with a shoulder to lean on and a cup of tea when needed.
It is a very difficult time for anyone having to put a loved one in a home. The staff at Canning Court helped us through the difficult first few weeks and have continued to be there to support the whole family and make my husband's life as good as it can be.
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Review from Maureen C (Friend of Resident) published on 5 October 2015 Submitted via Website • Report
Overall Experience 2.0 out of 5
Went in to visit a very good friend with a family member, who like me, thought the actual place is lovely, but where were the carers ? 3 were in one ladies room, just stood talking, one of them was just sat watching TV with the resident all the time we were visiting .... we had to ask someone to change
our friends incontinent pad as it was seeping through his trousers.. my question is HOW LONG WOULD HE HAVE BEEN SAT IN THAT STATE , had we not gone to visit. The person I went with cried because this is the first time she has been to visit him... not a good impression..
Reply from Canning Court Care Home, Bupa care homes at Canning Court Care Home

1)   We take all comments extremely seriously and are very disappointed to hear that you are unsatisfied with your experience of care at one of our homes. Our residents’ health and wellbeing is our absolute priority. We would like to contact you so that we can discuss this in more detail and investigate it fully. Please can you contact our customer services team on feedback@bupa.com so that we can give you a call you to discuss this feedback.

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Current Review Score: 9.6 (9.611)

Overview of Review Score

The Review Score of 9.6 (9.611) out of 10 for Canning Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.611 for Canning Court Care Home is calculated as follows: ( (228 Excellents x 5) + (95 Goods x 4) + (19 Satisfactorys x 3) ) ÷ 342 Ratings = 4.611
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Canning Court Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 May 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 08 Sep 2025

We warmly welcome those living with dementia in need of residential or nursing care. All the bedrooms at Canning Court are en-suite, attractively decorated and furnished with a flat screen television, under-floor heating and 24-hour call system. Some rooms have access to the home’s beautiful gardens.

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Awards / Recognitions (7)

Meet the Team (10)

Nicola

Nicola French

Job Title: Home Manager Joined: 2016

I’ve worked for Bupa since 2016, and have been the home manager at Canning Court since December 2021. I started working in social care as a support worker for adults with Autism and learning disabilities, which I loved.


I progressed through the company and managed a service in Milton Keynes, which supported adults to live independently. After a while though, I missed the community feel of a care home, the residents and working in a team.


I live in a village just 25 minutes from the home with my husband, our son and daughter, our working cocker spaniel and 2 chickens! I love being outside, running and keeping fit and all kinds of food, but especially chocolate!

Aby

Aby Joseph

Job Title: Clinical Deputy Manager Joined: 2012

I started at Bupa in 2012 as a registered nurse, and have been the Clinical Deputy Manager here at Canning Court for 2 years. I love my job, as I like being able to make a positive difference to peoples lives.


I have two boys, aged 4 & 6, and in my spare time I enjoy spending time with my family, and I'm really passionate in designing and film making - I have done various productions in both India & the UK.

Sarah

Sarah Austin

Job Title: Financial Administrator Joined: 2016

I have worked at Bupa since 2016 and have extensive experience working in similar finance and administration positions. I thoroughly enjoy what I do as I love supporting residents, their families and friends. We have a great team here and we all work and support each other very well.


I live with my husband and have a son and four step children. In my spare time I enjoy spending time with family, fitness activities, walking and getting together with friends. I love animals and we have an adorable Miniature Cockapoo called Esme who sometimes comes to work on a Friday for an hour and the residents love her visits!

Christopher

Christopher Martin

Job Title: Maintenance Joined: 2023

I have 25 years experience in maintenance. I have worked at Canning Court since 2023.


You'll see me around the home doing various jobs. I oversee fire safety and health and safety within the home.


In my spare time, I enjoy fishing.

Thomas

Thomas Baldwin

Job Title: Head Chef Joined: 2024

I have worked at Canning Court since 2024.


I have been a Chef within Fine Dining and hotels. All around various places including Middle East, France, Spain and Ireland.


In my spare time I enjoy walking and dining to various places.

Jackie

Jackie Kelly

Job Title: Senior Activities Coordinator Joined: 2024

I have worked at Canning Court since 2024.


My previous roles have included , HR, accounts, partnerships account manager, and events and fundraising manager. I have always enjoyed people engagement at all levels and helping where I can, to ensure others are looked after and happy.


I have two sons and four grand daughters who keep me busy and I enjoy reading and holidays.

Claire

Claire Hardcastle

Job Title: Registered Nurse Joined: 2018

I have worked at Canning Court since 2018 as a Registered Nurse. I have been in Nursing for 44 years. I ensure the highest quality care is given to all residents within my care.


In my spare time, I enjoy reading, allotments, animals and going out to various places to view like castles, abbeys etc.

Jissa Maria

Jissa Maria Jose

Job Title: Registered Nurse Joined: 2022

I completed nursing training in India and started my career as an ICU nurse there and in Saudi Arabia, where I worked in adult ICU. Following this, I moved to Wales in 2020 where I worked as nurse. I enjoy working in care services as I enjoy supporting residents and working as a team.


I live within walking distance from Canning Court with my husband and little daughters. My son will be coming over from India to join us soon and I am so excited for this. In my spare time I enjoy spending it socialising with my family and friends.

Agnieszka

Agnieszka Piechowicz

Job Title: Senior Health Care Assistant Joined: 2017

I joined Canning Court’s team in 2017 and have been a Senior Health Care Assistant since 2020. I love helping and supporting our residents. I have a huge passion towards caring for people.


I live very close to Canning Court and have a son. I am originally from Poland and moved to the UK in 2005. I have hobbies such as crafts, crochet and reading.

Cath

Cath Beesley

Job Title: Senior Housekeeper Joined: 2013

I have worked for Bupa since 2013. I enjoy working here as I work with a really good team.


I have a son, daughter and a grandson. In my spare time I like spending time with them and socialising with my friends.

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