Ashlands Manor Care Centre

2 Ashlands, Sale M33 5PD
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9.7 85 Reviews
  • Ashlands Manor Care Centre, Sale
Welcome to Ashlands Manor; a lovely and luxurious care home located in the charming village of Ashton-on-Mersey in Sale, South Manchester.

Ashlands Manor is a purpose-built 57 bed ‘new generation’ care facility that has been expertly designed to meet all current CQC requirements and provides the highest standards of safety, comfort and care. The care home offers residential and specialist dementia care.

Internally, the attention to detail is impressive. The high specification and décor of Ashlands Manor have been carefully considered by an interior designer, creating stylish yet comfortable and practical spaces for residents to enjoy.

Arranged over three floors, the facilities at Ashlands Manor are exceptional, with each floor enjoying its own communal lounge and dining room. All bedrooms boast en-suite wet rooms, and there is also a spa-assisted bathroom, hairdresser and nail bar.

There is a beautiful, mature garden at Ashlands Manor, along with an additional sensory garden and a terrace to the first floor. Making the most of its gorgeous grounds, almost all of the ground floor bedrooms have direct access to the gardens.
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Care Provided by Ashlands Manor Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 57 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1600
  • Self-Funded Residential Dementia Care: from £1600
  • Self-Funded Nursing Care: from £1700
  • RESPITE Self-Funded Residential Care: from £1800
  • RESPITE Self-Funded Residential Dementia Care: from £1800
  • RESPITE Self-Funded Nursing Care: from £1800

Nursing Care plus FNC £254.06


Respite stay minimum of 2 weeks - from £1,800 per week.


We do not provide Nursing Dementia Care.

These prices are only a guideline, please contact Ashlands Manor Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in Charge

  • Octavia Ndlovu (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2017
  • Number of floors: 3

Room Information

  • Single Rooms (57)
  • Single Rooms with Ensuite Wet Room (57)

Visiting

  • Visitors welcome, encouraged to avoid meal times if possible and after 8pm when residents may be relaxing in their nightwear.

Parking

  • Parking is available on site. Visitors asked if they park on the local roads to be courteous to neighbours.

Ashlands Manor Care Centre Reviews (85)

9.7

Ashlands Manor Care Centre has a Review Score of 9.7 (9.742) out of 10, based on 35 reviews in the last 2 years.
Over all time Ashlands Manor Care Centre has 85 reviews.

Overall Experience
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Reviewer Connection to Ashlands Manor Care Centre
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Total of 85, showing 61-80
Review from V R (Daughter of Resident) published on 27 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On arrival at Ashlands Manor, my mum was quite weak, tired and undernourished. After only a couple of weeks, my mum is noticeable stronger, more energised and eating and drinking well. In short, much healthier than she has been in a while. The care and attention from the staff is excellent from getting
my mum her favourite foods to encouraging her to join in with activities. A big thank you to care team and all of the team for the care, patience and respect given.
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Review from Helyn K (Stepdaughter of Resident) published on 11 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent, friendly and caring staff. Always interacting well with the residents (even those where dementia is a difficult thing to deal with). It is a pleasure to visit as I know my relative is so very well cared for.
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Review from L B (Resident) published on 26 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The best day that I have had in the past 20 years.
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Review from M C (Daughter of Resident) published on 26 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been a resident at Ashlands Manor Care Centre for nearly three years and during that time she has been extremely well looked after. The staff are amazing and can't do enough for her. The menus are very varied but I think they need to have plainer food for the age they are catering for.
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Review from David M (Son of Resident) published on 26 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service. Staff are very kind and helpful. I would have no hesitation in recommending Ashlands Manor to anyone who needs care for a relative.
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Review from Norman R (Son of Resident) published on 23 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff and personnel very helpful. Facilities very good. Meals were very good (but in the case of my Mum, portions too big). Concerned about returning food not left. I personally have been treated well and ade welcome every time I visited. Keep up the good works.
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Review from S M (Daughter-in-law of Resident) published on 8 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In July 2017 we needed care for both of my partner's parents. Ashlands Manor went above and beyond helping us to secure a safer future for both of us. We had looked at many solutions but when we walked in there, we knew it was the answer. Dad has dementia and likes to mooch about and Ashlands has all
the space to do this and he can go in and out of his room, none of this sit in a circle in the lounge.
He is safe, stimulated, has access to a safe outside balcony, lovely staff who can read his moods, knowing when to cajole him or give him his own space. If he's up all night, staff sit and chat, watch videos, play games, whatever it takes, then he'll sleep all day. There is a state of the art activity table with overhead projector always available for stimulation. Dad is on the middle floor and comes down to join mum for any activities and mum goes up to see him if the staff judge his mood to be OK. The feeling of relief on our part when they are both in Ashlands in unmatched by any other solutions out there.
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Review from B C (Son of Resident) published on 6 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum and dad have been in Ashlands since July 2017. When Dad went into Ashlands he really wasn't very well. He's on the first floor with dementia. He had lost a lot of weight and was struggling. Sixteen months later he's going strong. From the first day, Mum and Dad have been treated with lots of love,
care attention and most important, respect.


They are very well occupied with activities every morning and afternoon. Ashlands is very well managed with the staff going way beyond the call of duty to make sure residents are comfortable. I would happily recommend Ashlands Manor to anybody and have.

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Review from J H (Son of Resident) published on 15 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We feel very lucky to have found Ashlands Manor where my Mother is very settled and comfortable. She has spent a full year at Ashlands and has received excellent care. Ashlands Manor itself is extremely nice, modern, spacious and well equipped. The rooms are comfortable and have a nice en-suite and
tv. The staff are lovely and go that extra mile to help the residents (and family) and spend time with them. Thank you.
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Review from J M (Daughter of Resident) published on 26 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad seems to be very settled and happy at Ashlands. The food is very good and he's put a stone on in weight since arriving. His carers are kind and helpful. They are lovely to talk to when I call each week from Australia and always let me know how dad is going.
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Review from M T (Daughter of Resident) published on 17 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Ashlands is well presented, clean and comfortable and the staff are generally kind, friendly and hard working. The catering is excellent and Mum enjoys her food.


We have had issues with Mum having to wait to be taken to the toilet as this causes her a lot of stress. However, we have spoken to staff

members in this regard and they are trying to improve the situation. There have been a few issues with Mum not being ready for hospital appointments, but again, having spoken to staff this appears to have improved. Overall Mum seems to be settled and happy.
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Review from R H (Daughter of Resident) published on 22 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very impressed with the home.
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Review from Diana K (Wife of Resident) published on 30 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has settled down really well and very quickly at Ashlands.
He finds the staff very pleasant as do I.
They respond quickly when he rings his bell.
He likes the food and is eating much better than in his previous care home.
My only criticism would be that despite paying £1,000 per week,
he is expected to pay for his incontinence pads.
I know the Local Authority will not provide them but you could!
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Review from Eric G (Relative of Resident) published on 16 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The facility provides a good level of care. As it is new and purpose built it offers better facilities than many other care homes. Up to 19 residents per floor help maintain a good atmosphere. It is very expensive. My relative is not always complimentary about the food.
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Review from Elizabeth N (Daughter of Resident) published on 24 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has only been a resident for a few weeks but the care he has received so far has been fantastic. The staff are wonderful, in particular, the senior care assistant who has been so kind.
The reception staff are also exceptional!
My father has terminal cancer and is being treated with exceptional
kindness and dignity.
I have at last some peace of mind.
Thank you!
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Review from Wendy (Friend of Resident) published on 6 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband and I visited our long-time friend, currently suffering from Parkinsons disease/dementia. What a joy to visit Ashlands Manor, a Nursing Home so sparkling in decor with the most friendliest/caring staff. We were offered tea/coffee and delicious home-made cake whilst waiting for our friend
to finish his lunch. What an uplifting moment to see our friend, in his wheelchair, looking well-groomed and his happy disposition shining through, such a HUGE difference from our last visit to his previous Nursing Home. The staff ooze cheerfulness, care and compassion.
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Review from S G (Daughter of Resident) published on 29 August 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Being a discerning medical person, I despaired at visits to Salford care homes, malodorous, filthy and populated by tired, under-performing staff! Then, like a sprinkling of fairy dust, I found Ashlands Manor Care Centre for mum. After weeks in the hospital with institutional delirium, a shameful
aspect of today's NHS, she regained her confidence, learned to beat me at Scrabble (again !) and was thriving. Whilst there is no doubt Ashlands Manor Care Centre is akin to a 5-star hotel aesthetically, with room/patio doors leading onto carefully tended lawns, professionalism prevails. Efficiency/sense of humour pervades the management team, as does the warmth of their diligent team. Sadly, mum has now died. Ashlands Manor Care Centre was amazing on her final day, attaining hospital admission far quicker than if she'd been at home. Mum would have wanted me to write this review, and I am pleased to do so. Thanks to the management and their team. Continue to be amazing guys. x
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Review from Suzanne E (Friend of Resident) published on 8 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Had a lovely, friendly welcome when I arrived.
Can't thank you enough for making my friend so content, we all had a lovely afternoon.
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Review from C O (Daughter of Resident) published on 26 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has recently moved into Ashlands Manor Care Centre and so far so good! The staff couldn't be more attentive and are very competent in dealing with his lack of mobility. The environment is pristine but very comfortable and he is delighted with the food. It's a real relief to him somewhere he
feels comfortable and happy.
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Review from Pamela R (Friend of Resident) published on 10 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having helped my friend to look after her mother for several years, I also helped her to choose suitable residential care.
Ashlands Manor was the perfect choice.
The beautifully designed rooms and lounges lift the spirits and are a welcome change from the institutionalised décor you find elsewhere.
Above
all, the devoted care from all staff ensured that my friend's mother settled in quickly and has recovered her joie de vivre and optimism.
The change is miraculous.
I could not be more impressed.
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Current Review Score: 9.7 (9.742)

Overview of Review Score

The Review Score of 9.7 (9.742) out of 10 for Ashlands Manor Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 35 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.742 for Ashlands Manor Care Centre is calculated as follows: ( (340 Excellents x 5) + (65 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) + (8 Very Poors x 1) ) ÷ 418 Ratings = 4.742
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ashlands Manor Care Centre is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 34 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Feb 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (4)

Octavia

Octavia Ndlovu

Job Title: Home Manager

Hello, my name is Octavia, and I’m delighted to introduce myself as the newly promoted Home Manager at Ashlands Manor Care Centre. I began my journey in healthcare back in 2000 as a student nurse, and since qualifying, I’ve had the opportunity to work in a variety of clinical settings, including Intensive Care, medical and surgical wards, primary care, and corporate health. Six years ago, I moved into health and social care—and I haven’t looked back since. Working in a care home environment has been incredibly rewarding, and it’s where I’ve truly found my passion. I have a strong interest in end-of-life care and dementia support, and I find deep fulfilment in helping residents live with dignity, comfort, and connection. Before joining New Care, I held roles as a Unit Manager and also acted as Deputy Manager, which gave me valuable experience in leading care teams and maintaining high-quality care standards. When I discovered New Care, I immediately felt aligned with their values and vision. Their commitment to person-centred care, delivered in beautifully designed and engaging environments, is something I’m proud to be part of. Ashlands Manor is a truly special place, and I feel honoured to lead such a dedicated and compassionate team. In my new role as Home Manager, I remain committed to supporting both residents and staff, fostering a culture of respect, kindness, and excellence. I look forward to continuing this journey and ensuring that Ashlands remains a place our residents are proud to call home.

Amy

Amy Ashbee

Job Title: Head of Residential

I began working within the care industry when I was 18. I started off as a care assistant in a residential care home after looking after my mum. Over the years I have progressed up to team leader, in home trainer and now working as the head of residential care here at Ashlands. During this time, I have worked with a variety of people from all walks of life. Developing my skills along the way. I have a particular passion for dementia and person-centred care. I particularly enjoy my Job here at Ashland's as it allows me to bring together the skills I have learnt while continuing to develop and provide person centred care to our residents.

Merick

Merick Williams

Job Title: Head of Dementia Joined: 2021

I joined Newcare in November 2021 as a Team Leader and have worked in the care sector over 15 years in various roles starting as a bank care assistant and moving up to Deputy Manager in my previous job. I am passionate about providing person centred care to the residents we support. My greatest reward in care is working with people living with Dementia. I love working in care as it is fulfilling in making a difference in the residents’ lives, we support and to ensure that they are happy and cared for. I hold a Level 3 in Health and Social Care and a NVQ Level 4 Diploma in Leadership and Management. Since joining Newcare it was evident that the company put the residents first as stated in its Philosophy and vision. I am happy to be a part of Ashlands team and will continue to ensure our residents are cared for to the high standard whilst upholding the company's values.

Becca

Becca Brennan

Job Title: Wellbeing Coordinator

I am relatively new to care, with this being my first job within the sector, having worked in the Hospitality and Leisure industry for the last ten years, and gaining my degree in Events Management and Marketing, then working in management at various pubs, restaurants, golf clubs and arenas along the way. I ultimately had a real desire to work within the healthcare sector and was very keen to bring my wide knowledge and experience from my previous roles into this job. I love my job and being able to create a lasting impact on people and being able to make some fantastic new memories with our precious residents and reminisce on the old ones too.

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