Tallis House

Neal Court, Waltham Abbey EN9 3EH
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9.8 113 Reviews
  • Tallis House, Waltham Abbey
Opened in December 2009, Tallis House is a modern purpose built care home offering en-suite rooms and flat screen TVs as standard. Residents enjoy comfortable surroundings, freshly prepared meals cooked by the head chef, a relaxing café, a hairdressing salon and lovely gardens to take a walk through.

The home is closely linked with the local School and Church and was named after Thomas Tallis, the 16th Century composer who lived at the Abbey, following a competition at the School Fete.

Residents enjoy giant chess set ready for the challenge.
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Care Provided by Tallis House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 101 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1177 – £1421
  • Self-Funded Residential Dementia Care: £1177 – £1421
  • RESPITE Self-Funded Residential Care: £1277 – £1521
  • RESPITE Self-Funded Residential Dementia Care: £1277 – £1521

These prices are only a guideline, please contact Tallis House to find out the exact price for your requirements.

Contact Tallis House to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Tallis House to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Georgina Braithewaite (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2020
  • Number of floors: 3

Room Information

  • Single Rooms (101)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (88)

Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.

Parking

  • The home includes dedicated parking spaces.

Tallis House Reviews (113)

9.8

Tallis House has a Review Score of 9.8 (9.815) out of 10, based on 27 reviews in the last 2 years.
Over all time Tallis House has 113 reviews.

Overall Experience
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Date Published
  • 113
  • 10
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  • 27
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Reviewer Connection to Tallis House
  • 50
  • 23
  • 7
  • 6
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  • 4
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  • 1
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Total of 113, showing 21-40
Review from S H (Niece of Resident) published on 17 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
First class service. Always ring and inform me of visits, doctors and trips. Cleanliness superb of resident and the home itself. Atmosphere friendly, staff always present and deal with you should you need this.
Reply from Georgina Braithewaite, Manager at Tallis House
Thank you so much for your kind review. The staff will be very pleased to read your comments.
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Review from J W (Daughter of Resident) published on 17 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I find that the care home is very friendly and very relaxed and welcoming. They do activities during the day and also have cinema nights. My Mother is very comfortable and enjoys being there. Making friends and relaxing with them sometimes during the day.
Reply from Georgina Braithewaite, Manager at Tallis House
Thank you for your kind review, your mum is a lovely lady and it is a pleasure to look after her.
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Review from M H (Wife of Resident) published on 24 April 2024 Submitted via Website • Report
Overall Experience 3.0 out of 5
For the 5 months, my husband was at Tallis House, he received good care from carers, enjoyed all the activities and was liked and on good terms with everyone. We were satisfied with everything at that time. However, after a five-day hospital stay, the Management decided against his return, saying his
needs were now too complex, though were, in fact, no different. Hospital staff and doctors were shocked by this, especially as it was they who had to give us this bad news. Tallis Management did not call me. Whilst both care and domestic staff did ask, at no time did any of the management ask how he was, even when our daughter went to clear his room - though she was let into the House by the manager herself! As I had visited every day of those 5 months, and my daughter regularly, we were on first-name terms with everyone, so expected better of Tallis Management, and I am bitterly disappointed in their lack of courtesy and concern. So sad to end the relationship on such a sour note.
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Review from Mary M (Daughter of Resident) published on 7 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I couldn't have asked for better care for my mother. The staff are so kind to her and to me. The outings and one-to-one provisions for residents are amazing and they get so many activities within the home.
Reply from Georgina Braithewaite, Manager at Tallis House
Thank you so much for taking the time to leave such a lovely review, I will pass on your lovely feedback to the staff.
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Review from John R (Son of Resident) published on 12 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum went in for 2 weeks of respite 10-24 Dec on the top floor which I think is for advanced dementia. She was very well taken care of by all the team on her floor. I would like to give a special mention to a member of the care team who was very attentive with mum while I visited each time. Thank
you very much for all your help while my mum stayed in your care home.
Reply from Georgina Braithewaite, Manager at Tallis House
Thank you for your lovely review for tallis house.
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Review from Stuart B (Son of Resident) published on 19 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum is 92 and has memory issues and a few health concerns, which means she’s not able to live safely at home. So in June, we had to make the difficult choice to accept she needs residential care. That’s never an easy decision. But, since she has been in Tallis House, her quality of life and her general
health have improved. She gets well cared for; her meds are correctly administered, and the food is excellent. She loves the activities and days out, and she has new friends. As a family, we can now relax knowing that Mum is never alone, never at risk, never more than moments of help if she needs it. And that is a big help.
Reply from Georgina Braithewaite, Manager at Tallis House
Thank you for your kind review; I will pass it on to the team.
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Review from Tracy W (Granddaughter of Resident) published on 19 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home is presented lovely - it’s kept clean and tidy. My grandmother's room is large with an en-suite and overlooks the courtyard, which she has access to via a door in her room.
My grandmother has been in the home for 5-6 months - the admission went well, and she settled quickly.
The staff are
amazing - the team leaders will always listen to any concerns I have and action on anything that needs doing. The deputy is also very responsive and will address any medical concerns we have. The manager is also very approachable. My grandmother has some lovely relationships with the carers, and they have really got to know her and her quirky ways.
As a relative to the home, I can honestly say Tallis House is amazing - so grateful that my grandmother is there and has every faith in the staff to look after her.
I would highly recommend this home to others - the staff genuinely care, and it’s a lovely environment.
Reply from Georgina Braithewaite, Manager at Tallis House
Thank you so much for your king words; this will be passed on to the team.
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Review from Sue C (Daughter of Resident) published on 9 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was in another care home previously and I wasn’t happy with her care there. Since moving her to Tallis House she is so much happier, content and well looked after. Also so much more active and stimulated. The other home left her sitting in a chair all day in nappies, now she is up walking
about enjoying her days actually using the toilet and having lovely conversations with staff and residents. I can see a massive change for the better in my mum I only wish I had chosen Tallis House earlier and she could have had this wonderful care and happy days earlier
Reply from Michael Kenny, Customer Relations Manager at Tallis House
Thank you for taking the time to complete a review, your lovely comments and feedback mean a great deal to the team here at Tallis House, we are so pleased to be able to support your mum with her care…read more
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Review from Tony L (Son of Resident) published on 9 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I last wrote a review in September 2022, so we are now another year on that my Mum has been a resident at Tallis House. I would repeat all the good things I said about the team at Tallis House previously with regards to levels of care, quality of the food, love and attention they give to our Mum, etc
etc, but I think the more important fact is that I would repeat all these things 12 months on. It’s that constant high level of care they give that makes me relaxed in the knowledge that Mum is safe and loved every day. Thank you to all the team at Tallis House.
Reply from Michael Kenny, Customer Relations Manager at Tallis House
Thank you for taking time out of your day to leave us feedback, your lovely comments spanning 12 months mean show much to the team here at Tallis House, we are all so very proud to have been able to…read more
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Review from P M (Son of Resident) published on 3 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We needed a care home for our mother who was sadly unable to stay safely in her own home. The move to Tallis House was managed well. We are pleased that our mother is being cared for in a clean and caring environment. Staff have been very helpful in settling our mother into Tallis House.
Reply from Michael Kenny, Customer Relations Manager at Tallis House
Thank you for taking the time to leave us a review, your comments and feedback mean a great deal to us at the home and we will continue to strive to offer the very best care and support we can.
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Review from Angela C (Daughter of Resident) published on 12 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad moved in at the end of June following my mum's passing and some memory loss. He has settled in really well and is enjoying his time here. The staff are all very friendly and I especially appreciate the support the deputy manager has offered to us over this settling-in period.
Reply from Michael Kenny, Customer Relations Manager at Tallis House
Thank you for taking the time to leave us a review, your comments and feedback mean a great deal to the team here at Tallis House. We are pleased to hear dad is settling in well and we will continue…read more
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Review from John c (Brother of Resident) published on 17 August 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
A friendly and professional operation, with staff that seem to really care. I have found the team to be very helpful on all matters and they strive to do their best for residents.
Overall I am very happy with the service my sister receives.
Reply from Michael Kenny, Customer Relations Manager at Tallis House
Thank you for taking the time to leave us feedback and a review, your comments mean a great deal to us here at Tallis House, and we are really pleased to hear your lovely comments regarding our…read more
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Review from L M (Daughter of Resident) published on 17 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum went into Tallis House during Covid. It was very hard not to see Mum for such a long time. All the staff at Tallis are good people, considerate and caring, nothing is too much trouble for them. They all work so hard to look after the residents. A big thank you to everyone.
Reply from Michael Kenny, Customer Relations Manager at Tallis House
Thank you for taking the time to leave us a review, your comments and feedback mean a great deal to the team here at Tallis House. Caring for your loved one means a great deal to us and we will…read more
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Review from Jen w (Daughter of Resident) published on 17 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has had excellent care from really professional staff. She has had some complex medical issues which have been dealt with promptly. The staff have a very caring and positive manner with her, which has meant she has felt secure and in her own words ‘contented’.
Reply from Michael Kenny, Customer Relations Manager at Tallis House
Thank you for leaving us a review, your comments and feedback mean a great deal to us here at Tallis House, and we will continue to work hard to provide the most professional and caring support we…read more
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Review from Maureen P (Daughter of Resident) published on 17 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident of Tallis House for over 4 years now and our family has been very happy with the care that she has received throughout this time. Her needs are being catered for and the staff are very caring. Mum's visitors always comment on how attractive the home is and how friendly the
staff always are.
Reply from Michael Kenny, Customer Relations Manager at Tallis House
Thank you for taking the time to leave us a review, your comments mean a great deal to the team at Tallis House. It's always nice to hear that families and their loved ones feel well cared for and…read more
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Review from K T (Resident) published on 7 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have had a very good time here. I still like living at Tallis House.
Reply from Michael Kenny, Customer Relations Manager at Tallis House
Thank you for taking the time to leave a review; your comments and feedback mean a great deal to us at Tallis House, and it's great to hear you like being with us and that you have a good time.
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Review from Helen T (Daughter of Resident) published on 4 August 2023 Submitted via Website • Report
Overall Experience 3.0 out of 5
Both my parents have spent time in Tallis House. Overall the staff are lovely. The manager on the other hand is stand-offish and always appears to be outside smoking.
The standard of the food provided is dreadful, I have witnessed first hand the food provided and it is lawful.
Finally, there is a
distinct lack of entertainment for all residents. My father was on the second floor and spent all day sitting in front of the telly watching the news. Dementia patients need stimulation and interaction. I believe there is a cinema room not once in 2 years has this ever been used.
For some residents the staff and other residents are the only people that interact with, surely it wouldn’t take a lot to run bingo sessions or arrange a sing-a-long once in a while.
Reply from Martha Nhidza, Regional Operations Director at Tallis House
Thank you for taking the time to complete this review. I am sorry to hear that you had a negative experience within our Home. We take all concerns regarding the quality of our service provision very…read more
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Review from S H (Son of Resident) published on 10 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It was a difficult decision to put our mum in a home. When we visited Tallis Houe many of our worries were immediately dispelled. The rooms are clean, airy, a good size and well-equipped. All of the staff are, without exception, polite, caring and friendly with residents and relatives alike. There are
plenty of activities for residents and visits from local schools etc. The residents can sit back and enjoy life as everything is provided.
Reply from Michael Kenny, Customer Relations Manager at Tallis House
Thank you for taking the time to leave a review, your feedback and comments mean a great deal to us at Tallis House, we are pleased to have met your expectations, we will continue to work hard to…read more
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Review from Geoff A (Friend of Resident) published on 22 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and love shown to my friend in the last 18 months of her life was exceptional. With the onset of dementia, the care given added to her life and enabled her to be able to enjoy life in the best possible way. Cannot thank the staff enough, in all aspects.
Reply from Laura Glyde, Home Manager at Tallis House
Good afternoon Geoff, thanks so much for sending your full recommendation for Tallis House. Our team are honoured by your kind words. Thanks again for the brilliant review.
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Review from Maureen W (Daughter of Resident) published on 28 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Dad had dementia, the care that the staff give is marvellous and so kind. Weekends less staff I would suspect ti have more staff but the level of care that everyone gives is really good.
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Current Review Score: 9.8 (9.815)

Overview of Review Score

The Review Score of 9.8 (9.815) out of 10 for Tallis House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.815 for Tallis House is calculated as follows: ( (265 Excellents x 5) + (39 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 313 Ratings = 4.815
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Tallis House is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 101 registered maximum number of service users is 20.2, which has been reached with 26 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Sep 2022

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (4)

Georgina

Georgina Braithwaite

Job Title: Home Manager Joined: 2009

I began my career with Runwood Homes in 2009. I started as a carer in Tallis House, care team leader, deputy manager and now I’m a home manager. My ethos in my role is that with great teamwork, we can achieve anything for our residents and their families, and all our staff members contribute to the success of our home. Our residents are at the centre of everything we do at Tallis House.

Joanne

Joanne Lucke

Job Title: Deputy Manager Joined: 2016

My name is Joanne. I am one of the Deputy Managers at Tallis House, where I have been proudly working since 2016. I thoroughly enjoy being part of a great team, supporting my colleagues in their day-to-day duties, and providing high-quality care to our wonderful residents.


I hold an NVQ Level 3 in Health and Social Care, as well as Level 3 qualifications in End of Life Care and Dementia Care. I bring a positive energy to my work, complemented by a great sense of humour and a love for laughter.


Outside of work, I enjoy unwinding with TV series, swimming, attending live music events, and spending quality time with my family.

Grace

Grace Crane

Job Title: Deputy Manager Joined: 2023

My name is Grace, and I am one of the Deputy Managers at Tallis House. I began my journey with Runwood in 2017, returned in 2023, and have been proud to work here ever since. I love working with a fantastic team, improving the quality of life for our residents, and embracing the fact that every day brings something new and exciting.


I hold an NVQ Level 3 in Health and Social Care, as well as an Access to Nursing and Midwifery Diploma. A fun fact about me is my obsession with sausage dogs—they’re my absolute favourite!


In my spare time, I enjoy watching crime documentaries, going ghost hunting, and spending quality time with my family.

Catherine

Catherine Badcock

Job Title: Home Administrator Joined: 2010

Hi, I’m Catherine, the Home Administrator for Tallis House, where I’ve proudly worked for 14 years. I truly enjoy being part of such a dedicated team, connecting with residents, and getting to know their families.


I hold an NVQ in Administration and have a quirky habit of turning random sentences into songs! Outside of work, you’ll often find me exploring new restaurants and indulging in great food.

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