Tallis House

Neal Court, Waltham Abbey EN9 3EH
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9.8 113 Reviews
  • Tallis House, Waltham Abbey
Opened in December 2009, Tallis House is a modern purpose built care home offering en-suite rooms and flat screen TVs as standard. Residents enjoy comfortable surroundings, freshly prepared meals cooked by the head chef, a relaxing café, a hairdressing salon and lovely gardens to take a walk through.

The home is closely linked with the local School and Church and was named after Thomas Tallis, the 16th Century composer who lived at the Abbey, following a competition at the School Fete.

Residents enjoy giant chess set ready for the challenge.
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Care Provided by Tallis House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 101 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1177 – £1421
  • Self-Funded Residential Dementia Care: £1177 – £1421
  • RESPITE Self-Funded Residential Care: £1277 – £1521
  • RESPITE Self-Funded Residential Dementia Care: £1277 – £1521

These prices are only a guideline, please contact Tallis House to find out the exact price for your requirements.

Contact Tallis House to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Tallis House to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Georgina Braithewaite (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2020
  • Number of floors: 3

Room Information

  • Single Rooms (101)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (88)

Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.

Parking

  • The home includes dedicated parking spaces.

Tallis House Reviews (113)

9.8

Tallis House has a Review Score of 9.8 (9.815) out of 10, based on 27 reviews in the last 2 years.
Over all time Tallis House has 113 reviews.

Overall Experience
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Date Published
  • 113
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Reviewer Connection to Tallis House
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Total of 113, showing 61-80
Review from Jenny R (Daughter-in-law of Resident) published on 20 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nothing is too much trouble for the staff. You can phone any time, day or night. My mother-in-law came in for 2 weeks respite in March. She enjoyed it so much she has decided to stay. We are really pleased she is being looked after.
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Review from Julie I (Daughter of Resident) published on 20 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment my dad came to stay at Tallis House, we instantly knew this was the perfect place for him. We cannot recommend this home enough, everything they have done for our dad has been amazing. All the staff are fantastic and they genuinely love our dad. We are so lucky to have this home and
they take care of our dad brilliantly. Thank you Tallis House!
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Review from C B (Daughter of Resident) published on 9 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are absolutely delighted with the care and compassion shown to our Mum. She is so contented and secure - she is obviously being well looked after. Thank you all so much for everything you are doing and all the little extras! This is a real home from home for her, and we can be sure she's happy; thank
you!
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Review from Sheila W (Daughter of Resident) published on 26 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot thank all the wonderful staff at Tallis house during these very difficult times. They have done a wonderful job of keeping all our relatives safe. Even when we were not able to visit we were kept well informed of what was going on by email and phone. They have now set up a visiting rota which
is so well organised and keeps everyone in the home safe. My mum was suffering from very sore lips and the staff informed us and got her lips swabbed and they have organised here an appt at PAH, we were kept well informed and they have organised transport and for me to travel with mum. Can't thank them enough.
Before Covid-19 whenever I came to I found mum so well looked after, I feel the staff know her so well.
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Review from Debbie T (Daughter of Resident) published on 2 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at Tallis House for nearly 4 years and is very happy and settled there.
I really have nothing but praise for the staff at Tallis House. My mum has had a bad stroke but can speak, if only with simple words. When I ask her if she is happy and how are the staff, she says 'they are very
kind'. If there are any issues with my mum - she is feeling unwell, the doctor has been in to see her etc, the staff always keep me informed.
When I visit Tallis House to see my mum, the staff are friendly and welcoming and that makes all the difference.
During this CoVid-19 pandemic, the staff have worked tirelessly to ensure that all the residents are safe and well and we, as family, could not ask for anything more.
I am so grateful to the staff at Tallis House for taking such great care of my mum as well as all the other residents. Thank you all.
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Review from Wendy L (Daughter of Resident) published on 29 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident for three years and has always been treated with dignity and respect during that time. She reached her one-hundredth birthday last year and celebrated in style. Even though she has dementia, little vision and is hard of hearing, she maintains her sense of humour and joins
in as much as possible. She is very happy most of the time, and the staff love her like their own. We are very happy with her care.
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Review from Pauline C (Daughter of Resident) published on 27 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has dementia and has been a resident from August 2017. When we viewed this home we knew this was the one for Mum; welcoming, caring, friendly, homely, clean and professional. The staff and in the home is like an extended family who is always approachable and supportive. I would highly recommend
Tallis House to anyone looking for a home for their loved one.
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Review from Yvonne S (Daughter of Resident) published on 27 May 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff in this care home are amazing. I was really worried when my dad had to go into a care home. After meeting all the staff I was put at ease, the staff treat my dad as a family member. Even my dad said how happy he is there and that he couldn’t ask for better staff. They all deserve a medal for
the way they have dealt with the pressure during this covid-19. They have always been upbeat even though you can see it’s taking a toll on them all.
My only complaint I have is about the food, I think there should be more of a variety.
But all in all, I’m very happy with Tallis House.
Many thanks to all the staff and some members go above and beyond.
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Review from Joan F (Sister of Resident) published on 4 May 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My sister has been a resident for 18-months and is very happy there. As she is unable to care for herself, the care she receives has given me a great sense of relief.
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Review from Caroline (Daughter of Resident) published on 30 March 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Upon entry, bright, clean and welcoming. My family instantly knew this was the home for our mum. Met with a welcoming smile from staff. Mum settled very quickly. Staff and Management very approachable, happy to listen and deal quickly with any issues that may arise. We are a happy family knowing our
mum is happy and well cared for.
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Review from D F (Niece of Resident) published on 25 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very impressed with the overall standard of Tallis House. My uncle was well cared for during his stay. He was treated with dignity and was involved in lots of activities. It was always very clean and the whole building is nice and light. The staff are very friendly and helpful.
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Review from B N (Wife of Resident) assisted by family/friend published on 25 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
While I was in hospital, my husband was well cared for in Tallis House. It has put my mind at rest to know if I need to use a care home in future I will definitely use Tallis House.
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Review from L R (Daughter-in-law of Resident) published on 25 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Tallis House is light, clean and the staff are very friendly and helpful not to mention professional. They all have respect for the residents and are the best thing to being in their own homes (if they were able).
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Review from L L (Wife of Resident) published on 12 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff were friendly and very helpful. I was happy with the care and the support they have given us. Considering the short time my partner stayed at Tallis House.
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Review from Roger S (Brother of Resident) published on 29 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Tallis House provides a secure caring environment for their residents. Families are kept informed of any medical concerns the carers may have. They encourage residents to join in with activities. Visitors are able to socialise with the relative/friends in the pleasant cafe which is well run and clean.
The clerical and office staff are always helpful and efficient.
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Review from J S (Daughter of Resident) published on 24 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father has been here for about 3 years. During that time, he was looked after very well. Carers were very kind and he was treated with dignity. Someone was always on hand if I wanted to know about dad and I was kept informed if he was ill or had had a fall. I could not fault the care that my father
had.
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Review from J F (Daughter of Resident) published on 3 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum was in Tallis House for almost 3 years. She was very poorly when she went in and a couple of times after that and their care and nourishment brought her back each time to better health. In her final illness, she was cared for with care respect and dignity. We are truly grateful for all they did
for her and cannot thank them enough.
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Review from J H (Daughter of Resident) published on 12 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was in Tallis House for almost three years, he suffered from dementia. All the staff were very caring and patient with him. Sadly he passed away in November. The staff were very supportive of my mum and myself. Can't speak highly enough of the care they gave and the kindness they showed to
my father.
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Review from Nicole H (Daughter of Resident) published on 11 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was at Tallis House for a couple of weeks after leaving hospital. Overall I was very happy with the care she received from all staff, who were also very friendly and helpful. The rooms were spotless and we particularly liked the coffee lounge (nice touch), however, we were glad she was able to
return to her home.
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Review from D A (Daughter of Resident) published on 11 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum was very happy here and was very sad to be moved on to a nursing home. Staff and care are both very supportive and co-operative.
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Current Review Score: 9.8 (9.815)

Overview of Review Score

The Review Score of 9.8 (9.815) out of 10 for Tallis House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.815 for Tallis House is calculated as follows: ( (265 Excellents x 5) + (39 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 313 Ratings = 4.815
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Tallis House is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 101 registered maximum number of service users is 20.2, which has been reached with 26 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Sep 2022

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (4)

Georgina

Georgina Braithwaite

Job Title: Home Manager Joined: 2009

I began my career with Runwood Homes in 2009. I started as a carer in Tallis House, care team leader, deputy manager and now I’m a home manager. My ethos in my role is that with great teamwork, we can achieve anything for our residents and their families, and all our staff members contribute to the success of our home. Our residents are at the centre of everything we do at Tallis House.

Joanne

Joanne Lucke

Job Title: Deputy Manager Joined: 2016

My name is Joanne. I am one of the Deputy Managers at Tallis House, where I have been proudly working since 2016. I thoroughly enjoy being part of a great team, supporting my colleagues in their day-to-day duties, and providing high-quality care to our wonderful residents.


I hold an NVQ Level 3 in Health and Social Care, as well as Level 3 qualifications in End of Life Care and Dementia Care. I bring a positive energy to my work, complemented by a great sense of humour and a love for laughter.


Outside of work, I enjoy unwinding with TV series, swimming, attending live music events, and spending quality time with my family.

Grace

Grace Crane

Job Title: Deputy Manager Joined: 2023

My name is Grace, and I am one of the Deputy Managers at Tallis House. I began my journey with Runwood in 2017, returned in 2023, and have been proud to work here ever since. I love working with a fantastic team, improving the quality of life for our residents, and embracing the fact that every day brings something new and exciting.


I hold an NVQ Level 3 in Health and Social Care, as well as an Access to Nursing and Midwifery Diploma. A fun fact about me is my obsession with sausage dogs—they’re my absolute favourite!


In my spare time, I enjoy watching crime documentaries, going ghost hunting, and spending quality time with my family.

Catherine

Catherine Badcock

Job Title: Home Administrator Joined: 2010

Hi, I’m Catherine, the Home Administrator for Tallis House, where I’ve proudly worked for 14 years. I truly enjoy being part of such a dedicated team, connecting with residents, and getting to know their families.


I hold an NVQ in Administration and have a quirky habit of turning random sentences into songs! Outside of work, you’ll often find me exploring new restaurants and indulging in great food.

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