Tallis House

Neal Court, Waltham Abbey EN9 3EH
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9.8 107 Reviews
  • Tallis House, Waltham Abbey
Opened in December 2009, Tallis House is a modern purpose built care home offering en-suite rooms and flat screen TVs as standard. Residents enjoy comfortable surroundings, freshly prepared meals cooked by the head chef, a relaxing café, a hairdressing salon and lovely gardens to take a walk through.

The home is closely linked with the local School and Church and was named after Thomas Tallis, the 16th Century composer who lived at the Abbey, following a competition at the School Fete.

Residents enjoy giant chess set ready for the challenge.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 101 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1177 – £1421
  • Self-Funded Residential Dementia Care: £1177 – £1421
  • RESPITE Self-Funded Residential Care: £1277 – £1521
  • RESPITE Self-Funded Residential Dementia Care: £1277 – £1521

These prices are only a guideline, please contact Tallis House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Georgina Braithewaite (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2020
  • Number of floors: 3

Room Information

  • Single Rooms (101)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (88)

Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.

Parking

  • The home includes dedicated parking spaces.

Tallis House Reviews (107)

Total of 107, showing 81-100
9.8

Tallis House has a Review Score of 9.8 (9.768) out of 10, based on 25 reviews in the last 2 years. Over all time Tallis House has 107 reviews.

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Review from Christine W (Niece of Resident) published on 9 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the best care home I ever came across. The staff are great and very happy and I am very happy.

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Review from Lyn B (Friend of Resident) published on 10 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I and some friends visit Tallis house regularly. We find the staff very friendly warm and inviting, the home is excellent and the residents seem very happy and contented. We love visiting our friend and love interacting with his friends. We would definitely recommend this lovely home to anyone thinking
of leaving their loved one in their care.

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Review from Victor E (Husband of Resident) published on 7 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has Alzheimer's Dementia and has been at Tallis House for 2 1/2 years. The service that she receives is outstanding. The staff are all very caring and considerate. The home is spotless and never looks 'unclean'. She could not be in a better place.

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Review from Ian P (Son of Resident) published on 8 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in Tallis House for 2 years and me and my family have been happy with the attention and care everybody in the home showed, from the cleaners to managers. We would recommend Tallis House to friends and family.

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Review from Paul L (Son of Resident) published on 26 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Tallis House is a very impressive home. The standard of care is very good and all the carers seem to be very attentive. The home has a very good feel to it and is always kept clean and tidy. It also has a very modern feel to it, which gives an overall impression of somewhere that is well looked after.
The experience I have had with the staff are all positive, very polite and personable people. Tallis House has been fantastic for my mum and I have nothing but praise and good words to say about it.

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Review from Christine B (Regular Volunteer) published on 23 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I come in once a month with a team from a local Church, (held in a local school). The welcome we have is amazing and the residents like to join in with old hymns, familiar prayers and listen to a Bible reading or story.
Over the years we have made friends with the residents, and for me, it is always
a pleasure to come in and share friendship with them.

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Review from J K (Daughter of Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first day I visited Tallis House I was so comfortable for Mum to be here. Mum was a very private person but accepted everyone and they restored my mum's faith in people. My mum could be bossy and the staff were so accommodating and accepted my mum's ways. The staff just went the extra mile
and were sympathetic to her needs. I especially would like to thank one member of staff for being with Mum at the end. What a great, amazing place. When it's my time - I'm coming here too! Thank you, everyone.

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Review from Sara C (Daughter of Resident) published on 26 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Tallis House; brilliant, caring thoughtful, kind, welcoming. Nothing is too much trouble. Very lucky to have found this home, where all staff are as highlighted above.

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Review from Emma L (Daughter-in-law of Resident) published on 18 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Tallis House is an outstanding care home that continues to exceed our expectations. All the staff are fantastic, professional, approachable, warm and friendly. Nothing is too much trouble and they make you feel so welcome when you visit. My mother-in-law has become such a more healthy, confident lady
since being in Tallis House and it really has been the making of her. I cannot recommend this care home enough, the care service my mother-in-law receives is first class and is worth every penny spent.

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Review from Paul S (Son of Resident) published on 13 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went into Tallis House almost 4 years ago. At the time, it was a really difficult decision and time for us as mum was confused about where she was and why she wasn't going 'home'. The staff at Tallis House were excellent in making mum feel at home, taking time to find out about mum's history, her
likes, dislikes and all aspects of her life.
We were always fully informed of mum's care and occasionally, if she was poorly, actions that were being taken. The actual home was always clean and tidy with lots of bits and pieces on the walls to encourage the residents to interact and activities undertaken. Whenever, we visited we were always made to feel welcome. We would recommend Tallis House without hesitation.

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Review from L M (Daughter of Resident) published on 21 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad spent 1 week here for respite. He settled in well. The staff were caring and reassuring. He is well looked after.

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Review from A S (Son of Resident) published on 15 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was only in Tallis House for about five weeks and during this time we were very happy with the care given to her and the kindness and personal attention she received.

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Review from David S (Son of Resident) published on 17 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent facilities, lovely staff. Both professional and kind. I can't fault the care my father receives.

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Review from Brian H (Husband of Resident) published on 9 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A kind and caring atmosphere, where staff appear to treat residents with kindness and understanding, even those residents with 'challenging behaviour.
This is my only experience of a care home, so unable to make comparisons but all in all seemed quite satisfactory in most areas. Management excellent.

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Review from Kevin B (Son of Resident) published on 19 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my mother and father were in Tallis House over a period of a few years until they passed away. I cannot fault this care home, staff are amazing, especially the manager and her team, they always had time to discuss things with me and they always treated my parents with both dignity and respect and
always had time for them as well.
I could not have wished for them to be in a more caring place.

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Review from Lorraine B (Daughter-in-law of Resident) published on 18 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my in-laws were in Tallis House over a period of a few years until they passed away. The staff are all amazing, very helpful, caring and always treated people with dignity and respect. I really don't think they could have got better care anywhere else.

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Review from Hazel P (Relative of Resident) published on 9 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Tallis House kindly did the wake for our mother. The buffet was lovely and the staff were kind and thoughtful dealing with us all with compassion and care! Thank you for all your help. Both our parents were here at Tallis House and throughout their time they were treated with dignity and respect in
clean accommodation.

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Review from Vivian W (Daughter of Resident) published on 26 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In less than 2 years, I've not seen my mother so happy where she is and it's all thanks to the staff and management of Tallis House.

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Review from P M (Friend of Resident) published on 15 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As you can see from my review, my answers are all "excellent" for Tallis House and therefore it speaks for itself. Since my friend entered Tallis House she was treated with great respect and dignity, she was truly at home and extremely happy. The staff were very good with her needs until her final days.
Once again, respect was shown and all I can say is a big thank you to all the staff.

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Review from D N (Relative of Resident) published on 3 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My relative was a long term resident of the home (7 years) and whilst not everything was perfect, she was well looked after and cared for. Especially in her final weeks.

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Current Review Score: 9.8 (9.768)

Overview of Review Score

The Review Score of 9.8 (9.768) out of 10 for Tallis House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.768 for Tallis House is calculated as follows: ( (232 Excellents x 5) + (48 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 289 Ratings = 4.768

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Tallis House is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 101 registered maximum number of service users is 20.2, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Sep 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (9)

Meet the Team (4)

Georgina

Georgina Braithwaite

Job Title: Home Manager

Joined: 2009

I began my career with Runwood Homes in 2009. I started as a carer in Tallis House, care team leader, deputy manager and now I’m a home manager. My ethos in my role is that with great teamwork, we can achieve anything for our residents and their families, and all our staff members contribute to the success of our home. Our residents are at the centre of everything we do at Tallis House.

Joanne

Joanne Lucke

Job Title: Deputy Manager

Joined: 2016

My name is Joanne. I am one of the Deputy Managers at Tallis House, where I have been proudly working since 2016. I thoroughly enjoy being part of a great team, supporting my colleagues in their day-to-day duties, and providing high-quality care to our wonderful residents.


I hold an NVQ Level 3 in Health and Social Care, as well as Level 3 qualifications in End of Life Care and Dementia Care. I bring a positive energy to my work, complemented by a great sense of humour and a love for laughter.


Outside of work, I enjoy unwinding with TV series, swimming, attending live music events, and spending quality time with my family.

Grace

Grace Crane

Job Title: Deputy Manager

Joined: 2023

My name is Grace, and I am one of the Deputy Managers at Tallis House. I began my journey with Runwood in 2017, returned in 2023, and have been proud to work here ever since. I love working with a fantastic team, improving the quality of life for our residents, and embracing the fact that every day brings something new and exciting.


I hold an NVQ Level 3 in Health and Social Care, as well as an Access to Nursing and Midwifery Diploma. A fun fact about me is my obsession with sausage dogs—they’re my absolute favourite!


In my spare time, I enjoy watching crime documentaries, going ghost hunting, and spending quality time with my family.

Catherine

Catherine Badcock

Job Title: Home Administrator

Joined: 2010

Hi, I’m Catherine, the Home Administrator for Tallis House, where I’ve proudly worked for 14 years. I truly enjoy being part of such a dedicated team, connecting with residents, and getting to know their families.


I hold an NVQ in Administration and have a quirky habit of turning random sentences into songs! Outside of work, you’ll often find me exploring new restaurants and indulging in great food.

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