Richmond Care Home

Allendale Road, Sprotbrough, Doncaster DN5 8BS

Richmond care home, in Doncaster, welcomes elderly people with care needs, physical frailties and some forms of dementia, to feel at home in a pleasing and stress-free environment.

Carers are highly trained to achieve a professional service in all areas day-to-day activities and medication administration, while pursuing the company's policy of respecting the dignity and independence of those in care.

There are many activities and places to visit organised as part of the Richmond diary, and a menu of fresh home-cooked food to enjoy.

Group: Crown Care

Person in charge: Bob Allan (Manager)

Local Authority / Social Services: Doncaster Metropolitan Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 50 Service Users

Registered Care Categories*: Dementia • Learning Disability • Mental Health Condition • Old Age • Physical Disability

Admission Information: Ages 40+.

Single Rooms: 50

Rooms with ensuite WC: 50

Facilities & Services: Palliative Care • Day Care • Respite Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Richmond Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.7 (maximum of 10) for Richmond Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Richmond Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 10 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.683 for Richmond Care Home is calculated as follows: ( (88 Excellents x 5) + (28 Goods x 4) + (3 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 120 Ratings = 4.683

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Richmond Care Home is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10 positive Reviews (50 registered maximum number of service users ÷ 5). 10 Reviews ÷ 10 Target = 1.000

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Richmond Care Home has a Review Score of 9.7 (9.683) from 10 Reviews


Average Ratings

  • Excellent
    8
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Richmond Care Home?

  • Extremely LIKELY
    10
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Richmond Care Home

  • Daughter of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • Resident / Service User
    1
  • more

As soon as I walked into the Richmond Care Home I knew I wanted to have my sister staying at this care home. It is bright and spacious. The bedrooms are large with a bathroom which has a wash basin and toilet. My sister is on the first-floor nursing care, the dining room and lounge are nicely furnished. From what I have seen the food is well presented. They are offered drinks in between meals if they want one. The staff are friendly and caring.

How likely would you be to recommend Richmond Care Home? Extremely Likely

Overall Standard

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Average Rating:   4.6 out of 5

After my father-in-law had received next to no help while in hospital, we were really worried about how he would be looked after. After he arrived in Richmond Care Home, the care and compassion he has received have been excellent. Staff are absolutely fabulous and facilities second to none. A real weight off our mind knowing he is being treated so well by staff that really care.

How likely would you be to recommend Richmond Care Home? Extremely Likely

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Average Rating:   5 out of 5

Richmond Care Home is 5* with their care towards residents. My grandad has never been treated so well. Very Very happy with everything.
He is in the best care.

How likely would you be to recommend Richmond Care Home? Extremely Likely

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Average Rating:   5 out of 5

Richmond Care Home is absolutely fabulous.
Cannot praise it enough. All the staff are brilliant and very caring. My dad is looked after so well. As we live in Eastbourne it's so comforting for us to know he's happy.

How likely would you be to recommend Richmond Care Home? Extremely Likely

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Average Rating:   5 out of 5

If I had to give marks out of 10 for Richmond care home it would most certainly be 11.

The staff, regardless of their status, are so obliging and caring to every person in their charge. I cannot find words to praise them enough, they are most certainly the best.

How likely would you be to recommend Richmond Care Home? Extremely Likely

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Average Rating:   5 out of 5

I have found all staff very helpful and pleasant. The food is very nice and well presented. The entertainment staff do well but maybe they could have a little extra time to spend with our loved ones. The place is always nice and clean, the domestics really try to make it look nice.

How likely would you be to recommend Richmond Care Home? Extremely Likely

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Average Rating:   4 out of 5

I am extremely well looked after.

How likely would you be to recommend Richmond Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

I find the care given to my friend to be well beyond my expectation. In particular, I believe the attitude of the staff towards the residents to be praiseworthy.

How likely would you be to recommend Richmond Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Very Good care, everything excellent. Impressed by commitment and dedication of the staff. Good, clean environment. Also very good spirits and camaraderie.

How likely would you be to recommend Richmond Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

My mum stayed at Richmond for a year before she passed away. I was extremely happy with the care my mum received.The home was friendly, clean and welcoming. The staff were excellent and always helpful. The rooms are nice and food was good. The only negative I have is the laundry, mum often lost clothing and was dressed in other people’s clothes. I would recommend Richmond to anyone needing dementia care.

How likely would you be to recommend Richmond Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

February 2016

Top 20 Mid-size Care Home Groups 2016

Recipient: Crown Care

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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