Richmond Care Home

Allendale Road, Sprotbrough, Doncaster DN5 8BS
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Top 20 carehome certificate
9.7 85 Reviews
  • Richmond Care Home, Doncaster
Richmond care home, in Doncaster, welcomes elderly people with care needs, physical frailties and some forms of dementia, to feel at home in a pleasing and stress-free environment.

Carers are highly trained to achieve a professional service in all areas day-to-day activities and medication administration, while pursuing the company's policy of respecting the dignity and independence of those in care.

There are many activities and places to visit organised as part of the Richmond diary, and a menu of fresh home-cooked food to enjoy.
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Care Provided by Richmond Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Dean Jenkinson (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 40+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2009
  • Last Refurbishment: 2009
  • Number of floors: 2

Room Information

  • Single Rooms (50)
  • Couples/Companion Rooms (0)

Richmond Care Home Reviews (85)

9.7

Richmond Care Home has a Review Score of 9.7 (9.669) out of 10, based on 9 reviews in the last 2 years.
Over all time Richmond Care Home has 85 reviews.

Overall Experience
  • 78
  • 6
  • 0
  • 0
  • 1
Date Published
  • 85
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  • 9
  • 9
  • 76
Reviewer Connection to Richmond Care Home
  • 34
  • 17
  • 4
  • 4
  • 3
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 85, showing 41-60
Review from C M (Daughter of Resident) published on 16 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It has been a difficult year not being able to visit mum, but Mother's Day was a special day - made even more special by our first visit inside. Facebook has been a godsend as well to keep in contact on messenger to keep spirits up. Thank you to all the staff.
Reply from Bob Allan, Carer Home Manager at Richmond Care Home

Thank you very much for taking the time to write this review, it means a lot to the staff when their hard work and dedication is recognised.

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Review from Lesley S (Daughter of Resident) published on 7 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been living at The Richmond for 2 years and sadly passed away there recently. We are so proud and thankful to everyone at The Richmond for their genuine love and care shown to Mum right up to the end. She was very much part of the Richmond family and we were comforted to know she was in their
safe hands. We will never be able to thank the manager and the team enough for everything they did for her. We witnessed how much love the girls showed Mum in her final days, I’m certain this contributed to her very peaceful passing.
Reply from Bob Allan, Care Home Manager at Richmond Care Home

Thank you for such a warm and heartfelt review Lesley. It was our privilege to be able to care for your mum and she was a very big part of the Richmond family and will be very much missed. Our thoughts are with you at this very sad time. I will of course pass your lovely comments on to our care team. as it recognises their hard work, love and dedication.

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Review from Karen B (Daughter of Resident) published on 13 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has settled into Richmond so well. I had the normal anxieties when she first went in but to see her laughing and looking so comfortable in her surroundings is wonderful and very reassuring. The staff I have met are all so kind to Mum and helpful with any questions that I may have. I can't thank
them all enough.
Reply from Bob Allan, Care Home Manager at Richmond Care Home

Thank you very much for this excellent review, Karen. This means a great deal to our dedicated team at the Richmond care home as it acknowledges all of their hard work and dedication. I will share this with the staff and pass on your very positive comments.

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Review from Christine G (Daughter of Resident) published on 9 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Richmond is the best place my mum could have been through this last year, and before that, I have had no worries about her being cared for through this pandemic. They have taken every precaution to the wellbeing of the residents, still providing so much care and stability, which has helped me and
my family immensely through this difficult time. Thank you to all, Richmond, you are all so much appreciated.
Reply from Bob Allan, Care Home Manager at Richmond Care Home

Thank you very much Christine for submitting this review. It is very much appreciated and I will share it with the staff team as it recognises and acknowledges their hard work and dedication.

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Review from Garry R (Son of Resident) published on 8 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been dancing for the first time in 30 years, clapped on and surrounded by a circle of residents. That is my mum being my mum and it is heart-wrenchingly delightful to see her dancing as I remember her when I was a boy. Thank you so much. Please continue to look after my mum and let her be
amazing.
Reply from Bob Allan, Care Home Manager at Richmond Care Home

Thank you so much Garry for taking the time to submit this lovely review. It is a pleasure to look after your Mum. Reviews such as this mean such a lot to our team as it recognises their hard work and dedication.

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Review from Malcolm R (Son of Resident) published on 3 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I looked for a care home for mum for a long time and the Richmond Care Home came up tops. Excellent service from start to finish, my mum loves it here, mum has dementia and the care she gets is second to none. This care home is so clean and the staff are so caring and helpful. I would definitely recommend
it.
Reply from Bob Allan, Care Home Manager at Richmond Care Home

Thank you for taking the time to submit this lovely review Malcolm. Mum has settled in well and she is well and truly part of the Richmond family. I will pass your kind comments on to our staff team to make sure they receive your praise for the work they do.

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Review from Stacey C (Son of Resident) published on 17 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum spent 2 years at Richmond and was very well cared for what a great bunch of caring loving staff I couldn’t have asked for much more I can’t thank them enough they made me feel more settled knowing Mum was looked after.
Reply from Bob Allan, Care Home Manager at Richmond Care Home

Thank you so much for your lovely review Stacey. This means such a lot to all of us as it recognises the dedication and hard work of our staff.

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Review from Derek V (Husband of Resident) published on 9 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife went into Richmond Care Home on the fourteenth of December 2018. She was very unsettled, she would not go to bed one night when I was visiting. One of the carers was pushing a big leather armchair into my wife's bedroom when I asked what she was doing. She said if she’s sleeping in a chair it’s
going to be a comfortable one, but she didn’t leave it at that. Over the following weeks she persisted and eventually got her to go to bed, This carer is now a very close friend (she will know who I'm talking about) who will text me or ring me to see if I’m ok and if I’m not she will tell me off and pick me up. A lot of the staff have become very dear to me. I wish I could name them all. For two years they loved and cared for my wife. It's wrong to call the Richmond a care home it’s a home from home for those residents. On the twelfth of November at 3.45 am my wife sadly lost her fight for life. I spent 8 days and nights with my wife until she passed. All the staff made sure I was ok and now I get messages saying to keep in touch. They are my extended family.
Reply from Bob Allan, Carer Home Manager at Richmond Care Home

Thank you so much for this very positive review at what is a very sad, difficult and emotional time. I would like to say what a pleasure it was to look after your wife and she will be sadly missed.
I will share your kind comments with all of the staff and care team. Best wishes from everyone at the Richmond.

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Review from Zoe C (Daughter of Resident) published on 17 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mother receives exceptional care at this home. The staff are all welcoming when you visit. The deputy manager has been keeping relatives informed of all the changes that have needed to take place within the home due to COVID. I am always kept well informed of how Mum is getting on. I always feel that
I can have a conversation with any of the staff or managers if needed. They do offer a fantastic open door policy. The home is warm, inviting and feels person-centred. I would recommend the home to anyone needing to place their loved one. Since the COVID-19 lockdown the staff, in my opinion, have gone above and beyond to keep all their residents safe. I think they have done a fantastic job under exceptional circumstances. I couldn’t have asked for anything more from them.
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Review from Lee M (Son of Resident) published on 14 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found the standard of care was exceptional. My father was admitted in April and the staff was amazing with him and us, especially with the outbreak of the Coronavirus going on.
Reply from Bob Allan, Care Home Manager at Richmond Care Home

Thank you very much for completing this lovely review, Lee.
It means a lot to every member of staff to receive such a positive review in recognition of all of their hard work and dedication to making the home safe for our residents at this difficult time.

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Review from A M (Son of Resident) published on 11 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father spent his final days in the Richmond Care home receiving palliative care for stage 2 terminal cancer. He was in there during the care home's most challenging time - during the COVID-19 outbreak. The level of care he received was incredible! All staff on the Manager's team were genuinely warm,
friendly, and concerned for his welfare and our wellbeing. Nothing was too much trouble for them. Ultra professional at all times, highly knowledgeable, and exceptionally compassionate. My family is thankful that my father spent his final days being cared for by such a dedicated bunch of lovely people. Dad's passing was made much more bearable because of the care he and we all received. We can not praise the Manager and his team enough.
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Review from Melvyn L (Husband of Resident) published on 2 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have always been welcome. The manager and staff help us along as required. My wife really enjoys her day here. All staff are very friendly.
I personally do not know what I would do without the support from the care home.
Thank you!
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Review from Doreen T (Daughter of Resident) published on 2 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are friendly and helpful, nothing is too much trouble. Overall cleanliness is excellent, both in rooms, lounges and the dining hall.
The kitchen is always willing to find alternative meals for residents if there is nothing on the menu to suit.
Overall an excellent care home.
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Review from S L (Daughter-in-law of Resident) published on 17 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Richmond Care Home has been a godsend for us. They have taken every care to look after my mum-in-law, even though she only attends one day a week. Nothing has been too much trouble for them, they have even offered to extend the daycare when we have had hospital visits with my father-in-law. I would
not hesitate to recommend this home, as they are always caring, considerate and provide a friendly haven for my mum-in-law.
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Review from Lynn (Niece of Resident) published on 24 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First impression - fantastic, clean, bright.
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Review from P S (Daughter of Resident) published on 5 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in the Richmond Care Home for almost 7 years now. I tell everyone about the home fab staff etc.
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Review from P J (Daughter of Resident) published on 30 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has been in this care home for 6 months. They have treated him with respect even when he lashes out as his dementia is very progressed and he doesn't know anyone now as he can't talk or hear. They have treated him very well and are very helpful with me too. I would recommend the home because
the staff are amazing,
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Review from A M (Granddaughter of Resident) published on 12 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandad is given the best care ever. Nothing is too much for any of the staff. The food is lovely and the chef is fabulous he makes grandad anything he wants.
What a wonderful place.
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Review from J M (Granddaughter of Resident) published on 12 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are outstanding, go above and beyond so happy to see my grandad loved and cared for like their own family member. Nothing is too much effort and treated like a family unit. I could not wish him to be in a better place.
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Review from C M (Daughter of Resident) published on 12 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot praise Richmond Care Home enough the care my dad gets is fantastic. The manager is so lovely and easy to talk to. Every member of staff does a brilliant job. Thank you very very much.
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Current Review Score: 9.7 (9.669)

Overview of Review Score

The Review Score of 9.7 (9.669) out of 10 for Richmond Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.869 for Richmond Care Home is calculated as follows: ( (93 Excellents x 5) + (14 Goods x 4) ) ÷ 107 Ratings = 4.869
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.8 Points relating to the number of positive Reviews for Richmond Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10. 9 Positive Reviews ÷ 10 = 0.9
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Sep 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (0)

There are no team members posted.

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