Richmond Care Home

Allendale Road, Sprotbrough, Doncaster DN5 8BS
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9.7 85 Reviews
  • Richmond Care Home, Doncaster
Richmond care home, in Doncaster, welcomes elderly people with care needs, physical frailties and some forms of dementia, to feel at home in a pleasing and stress-free environment.

Carers are highly trained to achieve a professional service in all areas day-to-day activities and medication administration, while pursuing the company's policy of respecting the dignity and independence of those in care.

There are many activities and places to visit organised as part of the Richmond diary, and a menu of fresh home-cooked food to enjoy.
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Care Provided by Richmond Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Dean Jenkinson (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 40+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2009
  • Last Refurbishment: 2009
  • Number of floors: 2

Room Information

  • Single Rooms (50)
  • Couples/Companion Rooms (0)

Richmond Care Home Reviews (85)

9.7

Richmond Care Home has a Review Score of 9.7 (9.669) out of 10, based on 9 reviews in the last 2 years.
Over all time Richmond Care Home has 85 reviews.

Overall Experience
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Date Published
  • 85
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Reviewer Connection to Richmond Care Home
  • 34
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Total of 85, showing 61-80
Review from M S (Son-in-law of Resident) published on 11 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father-in-law is looked after extremely well. We are always kept in contact with, even though we live in Eastbourne. The management are brilliant.
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Review from P S (Son of Resident) published on 22 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the initial admission through to his final days of palliative care, my father was made welcome, received prompt and caring support.
As his mobility decreased and he became more dependent on 24hour support and care, we found the same care and consideration was provided.
Throughout the 3-4 months
he was resident, the staff were respectful and caring.
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Review from A M (Daughter of Resident) published on 20 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent support to family and my father during both end of life care and residential care.
Very empathic staff.
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Review from Karen R (Daughter of Resident) published on 14 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum spent the last few months of her life at the Richmond it was difficult for me as a nurse, and having worked in some local care homes, to find somewhere but the Richmond felt instantly the right place and I'm so glad we chose here. The care was outstanding and for the first time in a long time, I
had peace of mind knowing she was in safe hands. All the staff were compassionate, caring, friendly and welcoming available to discuss mums needs and meet them and treated my mum with respect and kindness. Mum passed away recently. The staff worked as a team to ensure it was peaceful, pain-free and dignified, I couldn't have asked for anything more. They also went to great lengths to look after me and my family and accommodated our every need, I am so grateful for these memories and for the support and kindness we received. I would highly recommend the Richmond to anyone seeking a care placement for their loved ones.
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Review from Robert L (Husband of Resident) published on 29 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am not too acquainted with the home, I just visit my wife to take whatever she needs - clothes, underwear, etc.
There is a nurse who keeps me informed how she is, otherwise, you have to go looking for someone to get advice.
The home itself is excellent, very clean and friendly staff.
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Review from Christine S (Daughter of Resident) published on 4 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy at care given to Mum and support staff have given when coping with Mum's dementia. Thank you.
Reply from Bob Allan, Care Home Manager at Richmond Care Home

Thank you for taking the time to write this positive review.
All reviews received are very much appreciated and mean a lot to our staff team as recognition of their hard work.
Kind regards.

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Review from A S (Son-in-law of Resident) published on 27 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We visited Richmond Care Home when looking for a care home for our mother. First impressions were good and we have been very pleased with the care which has been provided.
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Review from Pauline S (Daughter of Resident) published on 26 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very pleased with the care that my mum receives at Richmond Care Home. She is always treated with the very best care, treated with dignity and understanding. She enjoys her meals and the activities and outings.
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Review from Brian (Nephew of Resident) published on 21 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everything going smoothly with my Aunt at this moment.
Bless the staff with my auntie being a handful at times.
All the staff are doing everything possible to make her as comfortable as possible.
Plenty of food and drinks available through the day.
All the staff are trying to get her doing more
activities.
This is hard at the moment.
Once the spring and summer are here outdoor activities will help her mix more.
Plenty of outside trips and activities are on offer.
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Review from Kevin S (Son of Resident) published on 21 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home has just had a full interior refresh making it light, clean and airy, adding a modern touch to the residents' lives. All the carers and staff are very professional, pleasant and helpful at whatever time of day you visit. They are very good with the residents interacting with them and treating
them with the utmost respect. The management team are very visible, any queries or concerns are dealt with effectively and efficiently! Lots of great activities are available for the residents to join in with, within the home and day excursions are also available! A hairdresser visits twice a week so the residents can look their best at all times! Great atmosphere within the home! It’s like home from home for the residents!
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Review from Diane K (Wife of Resident) published on 8 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been in 3 different care homes but this one is the best. I have everything 100% I feel as though my husband is getting all the care and attention that he needs.
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Review from Peter R (Friend of Resident) published on 22 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am clear in my view that the care given at the Richmond Care Home is excellent. I am particularly impressed by the staff (at all levels) and the care they provide for the residents.
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Review from Margaret M (Wife of Resident) published on 13 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything is excellent at the Richmond Care Home.
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Review from L W (Relative of Resident) published on 5 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Relative only just moved in, all staff friendly, lovely place.
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Review from Karen H (Daughter of Resident) published on 4 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum was admitted from rehabilitation on Feb 2013. At that time mum had 1 to 1 NHS 100% funding and needed a lot of support. As her cognitive ability improved she settled into the home, joining in with activities. The home lost a lot of staff and retraining and recruiting seemed to be an issue. Mum didn't
need a lot of care compared to other clients and over the last year, it had become apparent that the service client group at Richmond were not the same as mum. We decided as she hadn't deteriorated further to try a new home, change of scene, different support structure for mum and dad. Nursing and care all fine at Richmond. Unfortunately, the routine my parents were in wasn't suiting them so we decided to move. I need to add that my mum and dad were content, and cared for very well at the Richmond. My mum's case is very complex and my dad was in a routine which he would have been happy to stay with. However, the rest of the family thought a change would be worth a chance. It really wasn't an easy decision to make. Please let your staff know they are brilliant and the move has nothing to do with anything they didn't do.
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Review from E G (Daughter of Resident) published on 2 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always found the staff at the care home to be very friendly, helpful and caring. In the past, the home has smelt as you walk in but since the carpet has been replaced there is no awful smell. I have noticed they decorate a lot and the home is always clean. They also keep us informed of any falls,
illnesses my mother has.
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Review from Kay W (Daughter of Resident) published on 8 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother until her death in May 2018 was looked after with much love caring and compassionate ways I cannot thank the staff enough.


Because of her failing health and mental progression, I found the staff were both patient and considerate of my mother's condition. The final days my mother spent at

Richmond Care Home were spent in dignity, care and the utmost consideration of her final departure in this life. I would recommend Richmond Care Home to any of my friends and relatives for future care.
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Review from Daphne B (Wife of Resident) published on 8 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was apprehensive at first but I need not have worried. Everyone was so warm and friendly. I knew my husband was in the best place. I would recommend it to anyone, even better than I could do for him.
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Review from Joyce A (Sister-in-law of Resident) published on 13 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
If I had to give marks out of 10 for Richmond care home it would most certainly be 11.


The staff, regardless of their status, are so obliging and caring to every person in their charge. I cannot find words to praise them enough, they are most certainly the best.

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Review from Stephen M (Son-in-law of Resident) published on 13 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After my father-in-law had received next to no help while in hospital, we were really worried about how he would be looked after. After he arrived in Richmond Care Home, the care and compassion he has received have been excellent. Staff are absolutely fabulous and facilities second to none. A real weight
off our mind knowing he is being treated so well by staff that really care.
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Current Review Score: 9.7 (9.669)

Overview of Review Score

The Review Score of 9.7 (9.669) out of 10 for Richmond Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.869 for Richmond Care Home is calculated as follows: ( (93 Excellents x 5) + (14 Goods x 4) ) ÷ 107 Ratings = 4.869
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.8 Points relating to the number of positive Reviews for Richmond Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10. 9 Positive Reviews ÷ 10 = 0.9
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Sep 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (0)

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